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Zuora vs Salesforce CPQ & Billing Comparison

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Overview

Zuora is the global leader in Relationship Business Management solutions, helping companies in transition to the Subscription...

Salesforce CPQ is a configure price quote solution fully native to the Salesforce platform that delivers automated sales...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

75

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.9

47

5

4

3

2

1

10

26

8

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.2

49

5

4

3

2

1

24

14

10

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

On the other hand, the integration of the software with others in the market is very good, such is the case of our CRM that joins perfectly with Zuora.
The ability to pull customer and data reports is really nice. It's great that you can use the tool with other softwares, as well.
They provide outstanding technical and customer support and they will hold your hand until you're finally happy.

Pros

It is a potentially elegant solution that we wanted to use so we could scale up our selling process and hopefully reduce the sales cycle. There was no evidence that it succeeded in doing that for us.
Best thing about the company is their integrity - love the customer service and quality behind the team.
They really took the time to understand our processes and provided us with solid , well thought out solutions. Their customer service has been some of the best I have experienced with any vendor.

Cons

There are no SLA's in place for the support team to get back with you. There integration from Zuora to SF is awful and half of the time the data does not appear.
Building reporting can be a bit complex & it can be pretty slow to pull certain reports. Inability to link between multiple data sources in reporting which can be frustrating.
I don't like the limited data verification in the software. For example, there is no email address validation in API when creating Contacts.

Cons

Maybe I'll get used to it and more familiarized, but it definitely isn't intuitive or efficient.
Costly for medium sized enterprises. Calculation times can be sometimes slow.
It requires a lot of clicks and updating price/making price changes is very difficult. Creating a quote used to take me about 5 minutes and now it takes about 20 depending on the complexity.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features56
  • 2D Drawing
  • 3D Digital Asset Management
  • 3D Imaging
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Audit Management
  • Audit Trail
  • Automated Quoting
  • Bid Management
  • Billing & Invoicing
  • Billing Portal
  • Billing Rate Management
  • Bills of Material
  • CRM
  • Calendar Management
  • Cataloging/Categorization
  • Client Portal
  • Collaboration Tools
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contingency Billing
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Invoices
  • Customizable Reports
  • Customizable Rules
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Debit/Credit Card Processing
  • Deferred Billing
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Due Date Tracking
  • Dunning Management
  • ERP
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Estimating
  • For Internal Use
  • Forecasting
  • General Ledger
  • Guided Selling
  • Hourly Billing
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Knowledge Library
  • Milestone Tracking
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Period Recurring Billing
  • Multiple Payment Options
  • Online Invoicing
  • Online Payments
  • Order Management
  • Order Processing
  • Order Tracking
  • Payment Processing
  • Payment Processing Services Integration
  • Pipeline Management
  • Price and Cost Calculations
  • Price/Margin Management
  • Pricing Management
  • Pricing and Cost Calculations
  • Product Catalog
  • Product Configurator
  • Progress Tracking
  • Project Billing
  • Proposal Generation
  • Purchasing & Receiving
  • Quotes/Estimates
  • RFP Creation
  • RFP Management
  • RFP Responding
  • Real Time Data
  • Real-time Product Visualizations
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Refund Management
  • Reminders
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Revenue Management
  • Revenue Recognition
  • Rule-based Configuration
  • Sales Automation
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Self Service Portal
  • Subscription Management
  • Task Management
  • Tax Calculation
  • Tax Management
  • Template Management
  • Templates
  • Third Party Integrations
  • Vendor Management
  • Version Control
  • Workflow Management
  • eCommerce Management
  • Total features89
  • 2D Drawing
  • 3D Digital Asset Management
  • 3D Imaging
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Audit Management
  • Audit Trail
  • Automated Quoting
  • Bid Management
  • Billing & Invoicing
  • Billing Portal
  • Billing Rate Management
  • Bills of Material
  • CRM
  • Calendar Management
  • Cataloging/Categorization
  • Client Portal
  • Collaboration Tools
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contingency Billing
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Invoices
  • Customizable Reports
  • Customizable Rules
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Debit/Credit Card Processing
  • Deferred Billing
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Due Date Tracking
  • Dunning Management
  • ERP
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Estimating
  • For Internal Use
  • Forecasting
  • General Ledger
  • Guided Selling
  • Hourly Billing
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Knowledge Library
  • Milestone Tracking
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Period Recurring Billing
  • Multiple Payment Options
  • Online Invoicing
  • Online Payments
  • Order Management
  • Order Processing
  • Order Tracking
  • Payment Processing
  • Payment Processing Services Integration
  • Pipeline Management
  • Price and Cost Calculations
  • Price/Margin Management
  • Pricing Management
  • Pricing and Cost Calculations
  • Product Catalog
  • Product Configurator
  • Progress Tracking
  • Project Billing
  • Proposal Generation
  • Purchasing & Receiving
  • Quotes/Estimates
  • RFP Creation
  • RFP Management
  • RFP Responding
  • Real Time Data
  • Real-time Product Visualizations
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Refund Management
  • Reminders
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Revenue Management
  • Revenue Recognition
  • Rule-based Configuration
  • Sales Automation
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Self Service Portal
  • Subscription Management
  • Task Management
  • Tax Calculation
  • Tax Management
  • Template Management
  • Templates
  • Third Party Integrations
  • Vendor Management
  • Version Control
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations57
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • HubSpot CRM
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations17
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • HubSpot CRM
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

KC
AvatarImg

Kamal C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Zuora logo

Zuora

Billing product

Reviewed 6 years ago

Integrating with CPU was difficult, billing only good for subscription products. New CPU zuora app is good for basic use cases only. Not fit for enterprise use cases and CPq functionalities . Product needs a lot of improvement

Pros

No pros were added to this review

Cons

No cons were added to this review

RM
AvatarImg

Rachit M.

Internet, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zuora logo

Zuora

My experience with Zuora

Reviewed 3 months ago
Pros

- Amazing tool to automate invoice generation, billing management and tracking of invoice payment- Easy to integrate with CRM tools like Salesforce

Cons

- Sometimes it becomes buggy and throws intermittent errors when sending approved quotes from salesforce to zuora but overall great experience

AvatarImg
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Jared D.

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zuora logo

Zuora

Great SaaS Billing System

Reviewed 4 years ago

Overall, we've enjoyed our transition to Zuora and it's saved our billing team so much time.

Pros

Zuora is a great customizable billing system our SaaS company has used efficiently. It has powerful integrations with Salesforce and our other apps so all of our data is integrated together.

Cons

There seem to be many work-arounds we've had to create for scenarios we would expect to be fairly straightforward, such as prorations.

AR
AvatarImg

Verified reviewer

Aviation & Aerospace, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zuora logo

Zuora

A must for subscription-model businesses

Reviewed 4 years ago
Pros

Z-billing offers a lot of ways to amend a customer's subscriptions based on their needs, such as turning off auto-renew, adding and removing products to the subscription, and change the price . Zuora also integrates with SalesForce so quotes can be made in SalesForce and will automatically create subscription within Zuora. They have an incredible interactive learning center that will show you step-by-step on how to create, amend, and cancel subscriptions.

Cons

Because of its robustness, it does take time to learn all the functionality of the software.

AR
AvatarImg

Verified reviewer

Computer Software, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zuora logo

Zuora

Solid billing software

Reviewed 5 years ago

Simplified our recurring billing process, enhance our ability to report on billing/subscriptions

Pros

Interface is straighforward, handles the majority of our use cases, reporting capabilities are pretty powerful

Cons

Building reporting can be a bit complex & it can be pretty slow to pull certain reports. Inability to link between multiple data sources in reporting which can be frustrating

AR
AvatarImg

Verified reviewer

Information Technology and Services, 201-500 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zuora logo

Zuora

Zuora Review

Reviewed 4 years ago
Pros

Supports lots of billing models and different pricing structures, billing periodicity, frequency, etc. Has native integrations with Salesforce.com and different payment gateways. User friendly system, well designed for subscription billing. Supports multiply features.

Cons

Expensive pricing structure. Long implementation time.

PT
AvatarImg

Pallavi T.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

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Zuora

Good tool for Billing

Reviewed 6 years ago

Very helpful tool for Billing the Customer and sending the information to customer and maintaining the billing information.

Pros

No pros were added to this review

Cons

No cons were added to this review

am
AvatarImg

andrea m.

Wireless, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Zuora logo

Zuora

Great product, terrible data and reports

Reviewed 3 years ago

Subscription management for b2b customers

Pros

The most customizable in the industry. Great integrations with salesforce.

Cons

Data nightmare. Nothing on the reports and data export side is documented. The company is of little help. The team provided by Zuora for the integration was very hard to work with.

AR
AvatarImg

Verified reviewer

51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zuora logo

Zuora

Our company loves Zuora!

Reviewed 5 years ago
Pros

Seamless integration with Salesforce, making it convenient to work out of a single application rather than multiple ones.

Cons

Sometimes can be confusing with how it sends to Z billing but for the most part I don't have much to complain about.

AR
AvatarImg

Verified reviewer

Media Production, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zuora logo

Zuora

Edge-to-edge platform for subscription business

Reviewed 4 years ago
Pros

This platform has integrated billing engine, analytics & insight, marketing automation and pricing tool for SaaS business.

Cons

Free trial period is not enough to understand tools' features. Because it needs more time to integrate.

AR
AvatarImg

Verified reviewer

Marketing and Advertising, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zuora logo

Zuora

Needs more power

Reviewed 4 years ago

Although I have learned a lot about Zuora functionality, I still lack confidence in being fully capable using the software. This stems from Zuora's lackluster knowledge base as well as not so good customer support. I feel like there are too many limitations, most of them in place to make you upgrade.

Pros

Good to use for subscription services. The software allows for some basic billing functions and AR reporting.

Cons

There is a lot of functionality that is left to be desired. Out of the box reporting and data manipulation is very rigid and makes it hard to run recurring reports. If you have the money you can buy more functions but a lot of it should be included if you ask me. Invoices are messy and are limited on what and how the information can be represented. Customer service tries to hard to close the ticket quickly instead of being more thorough. Although works decently, still needs more work.

SK
AvatarImg

Siddhartha K.

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zuora logo

Zuora

Very useful tool for sales team

Reviewed 5 years ago
Pros

Mainly used for billing and agent commissions. Very much helpful for calculating the percentage wise agent commissions.

Cons

Need customer support for customization and for training. Need a team for maintenance as it is very complex tool to be handled.

AvatarImg
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Alexandra E.

Automotive, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zuora logo

Zuora

An excellent application to automate billings.

Reviewed 2 years ago

In the company we use Zuora together with our CRM software, the first one provides the second with information regarding billing, such as the renewal dates and from this point our renewal team ensures that our clients in general have a hassle-free renovation experience. In general terms, Zuora's job is to automate billing, update our CRM with information regarding bills, and send the relevant billing notifications to emails.

Pros

Zuora's notifications are undoubtedly one of the best qualities it has, since it allows us to send them via email to all customers who require it, before their renewal date. In addition to this, it has a very good customization capacity, an aspect that becomes crucial when redirecting the original software matrices according to the specific needs of our company. On the other hand, the integration of the software with others in the market is very good, such is the case of our CRM that joins perfectly with Zuora.

Cons

The learning curve within Zuora is very slow, due to the robustness of the software and the different characteristics and potentialities that it possesses, taking this into account, it is necessary to focus on training new users because this point tends to be a challenge. Another fundamental detail of Zuora is its low segmentation with respect to who the emails with the information regarding the billing notification are addressed to, so we can only select the country where they will be sent.

SJ
AvatarImg

Sean J.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zuora logo

Zuora

Good billing functionality, lightweight on sales

Reviewed 6 years ago

Lots of functionality to support complex billing processes but loses usability once the sales process gets more complex. For simple subscription quoting and complex billing it's a great fit. If you have any complexity in your sales process it will be a stretch.

Pros

No pros were added to this review

Cons

No cons were added to this review

DC
AvatarImg

Daniel C.

Computer Software, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zuora logo

Zuora

Finally

Reviewed 5 years ago

Glad to finally have something reliable.

Pros

Zuora is the first billing system that has actually got the job done for us. It fully encompasses our needs.

Cons

While Zuora does meet our needs, it comes at a steep price. Despite pricing, the benefits of having a reliable billing system are worth it.

AR
AvatarImg

Verified reviewer

Telecommunications, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Zuora logo

Zuora

Not Customizable

Reviewed 2 years ago

Good reporting and tracking overall, too difficult to use due to minimal customization option unless you had professional help.

Pros

Zuora is great for simple transactions and smaller teams that do not deal with complicated deals. It is also nice the integration with Salesforce.

Cons

The customization is so limited you needed additional support in order to make any sort of a change. The UI is a little outdated and not user friendly.

AR
AvatarImg

Verified reviewer

Financial Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Zuora logo

Zuora

Getting Better

Reviewed 3 years ago

For the first 2+ years, my billing team experienced lot of frustration because it seemed like Zuora had plenty of limitations. Come to find out, they do have limitations, but they are continuously improving and if you have the time and resources you can customize and get a lot out of the billing system.

Pros

The Zuora billing system has grown on me. I attended Zuora's annual conference in 2019 (I highly recommend going) and learned a lot about existing and upcoming features. Zuora's representatives are dedicated to helping my company customize the billing system and recommending best business practices. Zuora is alway improving and adding functionality, so I do expect it to continue to get better and to meet more of my company's billing needs. They also offer "Zuora University" which is a series of online interactive videos that provide a lot of good information.

Cons

Zuora was not easy to use at first and the implementation process was rough. Zuora is not particularly intuitive so it took a lot of trial and error, reading through their help articles, and requesting help from their support team. You have to invest a LOT of time and resources to get the full benefits of the system. My company has also found that we have to purchase additional features in order to improve upon our experience.

AR
AvatarImg

Verified reviewer

Computer Software, 11-50 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Zuora logo

Zuora

Zuora for billing

Reviewed 4 years ago
Pros

It's a great tool for billing on a subscription service. Sometimes the system can be too complicated with the way it can be setup.

Cons

Reporting needs some work, especially out of the box it's not the easiest to run.

AvatarImg
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Andrea E.

E-Learning, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Zuora logo

Zuora

Billing application for subscription based companies

Reviewed 4 years ago
Pros

By this app, it is possible to mange several types of billing methods which include Mobile, Online, Recurring and Subscription Payments as well as Invoicing.

Cons

The set up for the integration could not be easy and require more time than expected.

KM
AvatarImg

Kelvin M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

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Zuora

Ok but could be better

Reviewed 6 years ago

Not as flexible as I would like. I used it along with Salesforce and I had to do a lot of manual entry. Wish it was more automated.

Pros

No pros were added to this review

Cons

No cons were added to this review

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Shiawtian C.

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

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Zuora

Best Billing Platform For Subscription Business

Reviewed 5 years ago
Pros

I like the seamless experience in updating the billing plans when I either make changes to the prices or add/take away features from my subscription

Cons

I don't like the limited data verification in the software. For example, there is no email address validation in API when creating Contacts

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Chase M.

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Zuora

A previous Billing manager - Used Zuora

Reviewed 5 years ago
Pros

The #1 thing you want from a billing software is reliability - since you're dealing with customers money. Overall - Zuora is very reliable and had very few hiccups.

Cons

When starting out with Zuora, had a few learning curves to hurdle over (just like any new software/system). Making updates to subscriptions can be a bit cumbersome (depending on the size of the update).

ZU
AvatarImg

Zack U.

Computer Software,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

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Zuora

A powerful product

Reviewed 8 years ago
Pros

Zuora can do pretty much anything. It has a lot of capabilities when it comes to billing, invoicing, dealing with international currencies, etc. But you definitely have to think in advance about how you *want* to do billing, e.g. is it a per transaction model, a per month model, a per minute model, what happens if there are overages etc. Zuora will let you get as complicated as you want. And sometimes that's too complicated.

Cons

Implementation is non-trivial. It's not like buying an off-the-shelf solution that's plug and play. You have to customize it and you'll need an implementation team. Even if you use Zuora to do the implementation, you need an internal IT-savvy person to lead the project, make decisions and make sure it all makes sense. Zuora can do anything, but you have to decide what it should do in company.

RS
AvatarImg

Rachel S.

Accounting, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

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Zuora

Zuora billing

Reviewed 3 years ago

Personally, it's our only software we use at the moment for billing. I believe other functions would be extremely helpful once they become available such as the workflow.

Pros

Our company uses this software daily. We use it to submit invoices, to email out notifications, to set up accounts, etc.

Cons

The things I like least about this software is that it offers much more functions for our day to day process but it cost extra. Support is extremely hard to get in contact with, it would be really nice to have some sort of a chat option. Some of the settings are not accurate.

AR
AvatarImg

Verified reviewer

Computer Software, 51-200 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Zuora

I was a developer/maintainer/admin on this for a number of years at my last company

Reviewed 5 years ago
Pros

as long as you stay within what the product does out of the box it functions very well for a billing platform. It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available. Pushing usage data is surprising well handled as is issuing refunds and credits. They also take care of all credit card handling making it one less iso hurdle to clear for a company.

Cons

Customizing this is not an easy task, the API's and the object model behind the scense is not easy to deal with and still kinda buggy. Depending on your charge model, it may be a real pain to implement within the system, for example they allow for tiered pricing but flexibility for setting up plateaued prices and such requires a LOT of initial setup. Recognizing split revenue is also a hassle when...