Artera vs Klara

NextGen Office

Phreesia

Luma Health

Relatient

Spruce

OhMD

Compare Artera and Klara based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Klara

Klara is a comprehensive conversational patient engagement solution that helps businesses centralize communication channels, increase provider collaboration, and automate outreach workflows. The platform enables healthcare practices to focus on patient outcomes by streamlining various aspects of patient care.

Carepatron

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

Dialog Health

Manage all SMS and engagement with patients and employees with one powerful easy-to-use solution.  Dialog Health cuts down on no-shows, boosts compliance, decreases A/R balance, enhances productivity, and improves patient engagement and satisfaction.

Artera, a digital health SaaS leader, enhances the patient experience with AI-powered virtual agents, supporting 1,000+ providers and 100M patients annually across scheduling, intake, billing, and more—transforming healthcare with AI-driven solutions.

AI Copilot

Alerts/Notifications

Appointment Management

Appointment Scheduling

Automated Scheduling

Calendar Management

Call Reminders

Care Plan Management

Communication Management

Compliance Management

Confirmations/Reminders

Contact Database

Customizable Reports

Email Reminders

HIPAA Compliant

Live Chat

Messaging

Mobile Access

Mobile Alerts

Multi-Channel Communication

Multi-Language

Online Booking

Patient Education

Patient Engagement

Patient Intake

Patient Portal

Patient Questionnaires

Payment Reminders

Recurring Appointments

Reporting & Statistics

Rescheduling

Scheduling

SMS Messaging

SMS Reminders

Surveys & Feedback

Third-Party Integrations

Two-Way Communication

Video Conferencing

Artera

Web-based

Basic

Large Enterprises

Small Business

Mid-size Business

DocVilla

DocVilla: transform your independent medical practice with a comprehensive suite of Cloud-Based EMR and EHR software, telemedicine, e-prescribing, lab integration, Fullscript, analytics, POS, Patient portal, and inventory management. Secure, efficient, and hosted on Google Cloud and AWS.

Tebra

Tebra helps medical providers optimize clinical processes by handling administrative tasks so that doctors can focus on patient care

Tebra is popular with physician practices with 1-10 providers and medical billing companies with 1-100 providers.

Klara helps keep patients engaged and enhances key interactions such as scheduling, reminders, post-visit follow-ups and ongoing care.

Activity Dashboard

Automated Responses

Availability Indicator

Availability Management

Booking Management

Broadcast Messaging

Calendar Sync

Chat/Messaging

Client Database

Customizable Forms

Electronic Signature

EMR/EHR

File Sharing

Multi-Location

Multi-Provider Practice

One-to-One Messaging

Online Scheduling

Patient Communications

Patient Scheduling

Reminders

Secure Messaging

Telemedicine

Two-Way Audio & Video

Virtual Meetings

Virtual Waiting Room

Workflow Management

By industry, Klara reviewers are most commonly professionals in medical practice (59%). The most frequent use case for Klara cited by reviewers is patient engagement (60% of reviewers).

Users and use cases

Klara is a patient engagement solution with key features that include HIPAA compliance, appointment management, confirmations and reminders, and more.

Administrative Assistant

We use EMA/Modernizing Medicine as our EMR which directly integrates with Klara so we sent statements, payments links, and bill reminders through Klara.

Medical Assistant

The ability to communicate with our patients which resulted to shorter queueing times in phone calls as patients have the option now to leave a message, book online, submit their records, etc.

Agent

It helps us to be in contact with the patient in a certain way, and also provides the option of providing valuable information to the patient such as; appointment reminders, information request, etc.

It is really convenient to be able to advertise a texting system rather than a nurse taking triage calls, we encourage patients to use Klara to send over questions and concerns and I believe this significantly reduces our office's phone calls throughout the day.

Front Office Supervisor

The only thing that I have found that I don't like about Klara is when a patient has been "checked in" in the office, they sit down in the waiting room and then "confirm" their appointment, Klara then puts the appointment back to "pending".   If the front desk is not closely monitoring the patients, they will not notice that the patient is no longer "checked in".   When you have a patient count of over 200 - this becomes a daunting task

Billing Manager

There are glitches, an inability to delete certain messages, and an inability to add certain numbers to the patients' lists even though they are cell phone numbers rather than landlines.

The ease in which we are able to triage messages across multiply departments, regardless of if our team is on site or at a satellite location, has improved our overall response time to patients.

Healthcare Coordinator

I also like the option to create templates to save even further time as well as the ability to send broadcasted messages and transcribe voicemails!

Patient Advocate

Reminder texts have decreased our "no show" rates, being able to have patient e sign documents and upload updated insurance.

The ease and accessibility of the messaging options. Since patients receive a text notification, the chances of reaching a patient quickly while still saving time on  phone calls is invaluable.

We have garnered more online reviews through simple prompts sent to patients at their 2-week post-op mark as well as streamlining our intake process.

Patient coordinator

How easily duplicate charts are made, and how we cannot add certain things to the initial appointment scheduling (like requiring address for patient etc)

I love that it has the option to do E-forms so all paperwork can be completed in the comfort of the patient's homes before their appointments.

Klara shows the appointment details as if they have scheduled, but there is no clear indicator that you will get a text reminder when your appointment has been successfully scheduled.

Site Manager

There are also a lot of occurrences of pts who will reply 1, 2 or 3 to their confirmation texts and Klara doesn't register it so we have to handle it manually.

Air Traffic Manager

Proximity and Personal: Klara really keeps in touch the relationship between the clinic and the patient and also works as a practical solution for patient to connects without the need to go strictly to the clinic

I love that you are able to easily export, attach and manage documents; as well as exporting insurance cards.

I just hate that Klara locks you out for 1 hour after 3 incorrect attempts to login with no way to get back in hence forcing you to wait an hour to log back in.

We struggle with appointment scheduling, as the wording can be confusing for patients and they don't realize that they have not sucessfully booked their appointment.

Registered Nurse

It seems that I should be able to label whose patient this is in their contact info so it automatically goes to the correct or “default” inbox.

I like the sleek design, the efficiency of patient communication, and how I can see when patients read the message.

Admin Manager

I think it is very tech savvy and adds to how efficiently we can communicate with our patients and sync documents with our EHR.

Nurse Practitioner

I like that it predicts the patient based on their name before I hit enter, also good video/audio quality generally.

Physician Assistant

I wish there was more collaboration with the EMR software so that all the communication would directly move to the EMR instead of having to copy and paste.

Patient Representative

The only way to do this is to unlink it, add the phone # in, then link the chart back up.

I wish there was a way to see what you are typing in as your password so that you can double check what you are typing to avoid incorrect entries.

Patient Coordinator

I have sometimes difficulty signing them on Klara or if I have to merge contacts because their phone numbers have changed.

RN HVA

The accessibility and how it can relay messages and attach and send documents as well.

Surgery Coordinator

I appreciate the convenience of having the option to text or call, sending/receiving forms and pics.

I also like that each patient has their own thread so that you are able to keep things separate in their charts.

I would like to be able to "delete" certain patients out of broadcasts if the message doesn't apply to them.

Recently our patients have been having issues logging in and unable to view certain documents that we send.

Intake Coordinator

There is no way to edit the text in order to highlight certain words/phrases.  

referral coordinaton

I wish it had more languages to offer, not just English and Spanish; if it is set to Spanish, all messages should be sent in Spanish, not just some.

I've noticed many Spanish patients get sent English messages( automated messages ) even if their language is set to Spanish

Front Desk Supervisor

Also, cannot block certain patients from using online scheduler like previous program could.

pp has the option to keep you signed in for 30 days, but I have to enter codes every single time.

Office Manager

Being able to send bulk messages and the fact that all the information transfers over to ModMed.

Will shut down for a whole day sometimes without any warning.

Administrative Director

Therefore, we use other systems for online scheduling, patient paperwork etc.   

Staffing

Certain sections are not as intuitive as they could be, making it difficuly to find specific information quickly.

Give our heavy phone lines able to speak with patients via text

Practice Administrator

There are always glitches that take forever to get worked out by the Klara team.

RECEPTIONIST

Sometimes the patient pushes the wrong button and their appointment gets cancelled and then they come in with no appointment. But I don't think Klara is necessarily responsible for that.

Operations Manager

The dictation of the voicemails are pretty spot on or at least I can make out what the message is.

any type of support or account management has been virtually non-existent.   Nor are there adequate training resources for new employees.

Clinic Coordinator

How efficient the communication with patients is. How efficient the system is with video visits.

Sometimes it is difficult to link patients and they sometimes don't show up in searches.

Patient Communication

Patient Reminders

Sending Forms

Bugs and Issues

Patient Chart Management

Voicemail

Users report Klara’s appointment management makes scheduling, rescheduling, and canceling appointments straightforward for both staff and patients. They say Klara enables quick communication about appointment changes and opens up slots in their EMR when cancellations occur. Reviewers indicate Klara’s appointment management is user-friendly and accessible after business hours, helping them reach more patients. They find it helpful that Klara provides timely notifications and reminders, which keeps their office workflow organized and efficient. Of the 22 Klara users who gave detailed accounts of their use of Appointment Management, 91% rated this feature as important or highly important.

Artera vs Klara Comparison (2026)

Artera

Klara

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives