Artera - 2026 Pricing, Features, Reviews & Alternatives

Artera is an agentic company strengthening how healthcare providers communicate and care for patients. We pair our secure agentic platform, Artera Harmony, with dedicated AI Service Squads to solve urgent workflows from day one and custom-build solutions as your needs evolve.

Artera deploys voice AI and text AI agents across voice, rich text, and email channels, autonomously managing routine administrative requests like appointment booking, rescheduling, confirmations, cancellations, referral follow-up, intake, billing, and care gap outreach.

Platform architecture: Artera Harmony is an agentic platform that deploys secure voice AI and text AI agents across the full patient journey. Voice AI agents speak naturally with patients by phone, fully integrated with existing phone systems, no legacy IVR, no hold times. Text AI agents handle patient conversations across rich text and email. The platform connects fragmented communication into coordinated patient engagement, with bi-directional EHR integration ensuring agents always have current patient context.

Voice AI agent capabilities:

- Natural language understanding tuned for healthcare terminology

- Autonomous appointment booking, rescheduling, confirmations, and cancellations

- New patient scheduling with insurance verification

- Prescription refill processing

- Intelligent symptom-based triage with routing to appropriate clinical teams

- Referral management and follow-up with unscheduled patients

- Care gap outreach for preventive care, screenings, and follow-up visits

- Multilingual support

- Inbound and outbound call handling

- 24/7 autonomous operation

- Seamless escalation to live staff with full conversation context

Text AI agent capabilities:

- Intake and forms reminders

- Billing and payment outreach

- Appointment reminders and confirmations via rich text

- Automated care gap closure through targeted outbound campaigns

- Conversation Flows for automated branching message sequences

EHR integrations:

- Bi-directional data sync with Epic, MEDITECH, Oracle Health, and additional EHR and practice management systems. Completed actions, confirmations, cancellations, rescheduling, flow back to your system of record in real time.

AI Service Squads:

- Dedicated teams of Artera's AI builders who work directly with your team to design custom voice AI and text AI agent solutions. Need a voice AI agent for a unique referral workflow or specialty-specific intake process? Your AI Service Squad builds it in days, not months. Squads handle configuration and ongoing optimization, tuning voice AI and text AI agent performance based on real interaction data from your organization.

Deployment options:

- Deploy pre-built voice AI agent solutions immediately for scheduling, intake, referrals, payments, care gaps, and reminders

- Work with an AI Service Squad to custom-build voice AI and text AI agents for challenges unique to your organization

- Start with standard voice AI agents for immediate impact, scale with custom agents as needs evolve

Results from voice AI and text AI agent deployments:

- 65% AI agent task completion rate

- 4.7/5 patient satisfaction score

- 1,250+ staff hours reclaimed in 60 days

- No-shows reduced by 14%

- Confirmations improved by 15%

- 24/7 patient access without adding headcount

Security and compliance:

- SOC 2 Type 2, HITRUST, HIPAA, FedRAMP High. Patient privacy is non-negotiable

- Artera never uses identifiable PHI or PII to train AI models.

Trusted by 1,000+ specialties, FQHCs, clinics, health systems, and federal agencies with 11+ years of healthcare-native experience. 2B+ patient interactions annually. #1 Best in KLAS for Patient Communications (2026).

Artera is not an enterprise texting company. We are a truly agentic company offering voice AI and text AI agents, combined with a decade of expertise, data, and industry trust.