My experience with this software has been a positive one. It makes my job much easier and lets me circumvent a lot of manual steps and confusion.
I use this software to monitor samples going through Illumina HiSeq runs. It shows me extensive data on the quality of the samples, run times and conditions. It stores everything in an easily retrievable manner and is overall user friendly and well designed. It also has preset workflows.
To accommodate a more unexperienced user it could have more failsafes, such as asking whether we are sure that we want to proceed with a certain unusual setting, before executing the command.
Likelihood to recommend: 9/10
Contact Illumina for pricing details.