CareCloud vs eClinicalWorks

athenaOne

Epic

Practice Fusion

Casetext

Intergy

Cognigy.AI

Compare CareCloud and eClinicalWorks based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Fusion

Fusion is an EMR for OT, PT, & SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, & more

Alleva

Our state-of-the-art platform will take your center into the 21st century and streamline the entire process of EMR. Our platform provides more efficient workflows, reducing burn-out, and improving the quality of care. Insights offers real-time data for better business decisions and easier reporting.

Carepatron

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

CareCloud’s award-winning financial, clinical, patient experience and revenue cycle solutions run at the speed of your practice to drive your performance and delight your patients.

Activity Dashboard

Admissions Management

Analytics

Appointment Management

Appointment Scheduling

Approval Process Control

Availability Management

Billing & Invoicing

Calendar Management

Charting

Claims Management

Claims Scrubbing

Code & Charge Entry

Coding Assistance

Compliance Tracking

Confirmations/Reminders

Discharge Management

Drag & Drop

Drug Reference Database

Dunning Management

EMR/EHR

E-Prescribing

Faculty/Staff Management

For Anesthesiologists

For Cardiologists

For Family Medicine

For Medical Purposes

For Pain Management

For Podiatrists

For Primary Care

For Urgent Care

For Urologists

HIPAA Compliant

Insurance Eligibility Verification

Invoice History

Meaningful Use Certified

Medical Billing

Medication Management

Messaging

Mobile Access

Multi-Location

Multi-Physician

Multiple Appointment Types

Multi-Provider Practice

ONC-ATCB Certified

Online Scheduling

Patient Communications

Patient Education

Patient Engagement

Patient Flow Management

Patient Intake

Patient Portal

Patient Questionnaires

Patient Records Management

Patient Scheduling

Payment Processing

Physician Management

Physician Scheduling

Practice Management

Pre-Appointment Screening

Real-Time Reporting

Recurring Appointments

Reminders

Remittance Advice

Scheduling

Self Service Portal

Templates

Third-Party Integrations

Video Conferencing

Virtual Meetings

Waiting Time Tracking

CareCloud

iPhone

iPad

Linux

Windows

Web-based

Basic

Administrator

User friendly interface, intuitive to follow, has different functionalities desired of an EHR/EMR, cost-effective, customer service is great, RCM service is excellent, practice analytics tools are very helpful, cloud based, suitable for small as well as mid-size practices.

Physical Therapist

Notes were tedious with less options to create templates than other systems

Owner

Exhort money…. When you ask for billing details you can not get them.  

Due to not having access to vital medical information due to their negligence and errors, I am researching which agencies to contact and file formal complaints.  

Met our Rheumatology discipline-specific needs very well.

Optician

As opposed to other platforms this one has been the easiest to learn and train with, there is easy options for receiving help also.

Features are broken and they refuse to fix until you threaten to leave.  

physician

Absolutely the worst billing company possible and I ahev used three so far, horrible off-shore service, restrictive contracts, extremely high rates, and zero feedback or flexibility

Patient service representative

The functions of it were complex and difficult

Tech support issues abound and it is often impossible to speak to a representative with a good command of the English language.

Business Manager

I found that all my users were able to easily identify where things should be and did not have difficultly learning their way around the system.

They have created a platform that looks like the iPhone with bright colors and rounded app-looking options.

office manager

I have never used a system that goes down as much as this one does and locks me out constantly , the customer service is even worse

Director of Technology

CareCloud was unable to meet our needs after being unable to meet the promises given by the sales team. Once we attempted to finish our implementation, its weaknesses became glaring with regards to capability and lack of customization.

Everything, anyone in our company could need was available within the software.

We are stuck in limbo and unable to find a better-suited medical records system and believe that CareCloud is hoping we will just pay them off even though we do not have the funds to do so.

Physician owner

TERRIBLE RELIABILITY For LAST 15 months since private equity purchased them.

Overall, we had very little problems, so my frustrations with customer service were minimal.

Physician

I have been unable to use carecloud for the past hour.

This is a terrifyingly shady company that I would hope is no longer allowed to damage small medical practices like ours in the future.

manager

Your practice can go bankrupt with the amount of charges you pay for this stupid E HR

Patient Service Specialist

Having the Icons and being able to navigate easily with them.

Psychologist

Especially like the app where I feel I can always have access to information I need.

Sometimes it is hard to find a document I am looking for.

Practice Manager

They even fired one of their only employees who saw what they were doing and tried to help us.

The finance department has a woman who is rude, abrasive, unprofessional, and shrewd.

Medical Assistant

The maneuverability throughout the system and the ease of understanding the system.

Customer Support

Ease of Use

User Interface

Features

Negative Experience

Bugs and Issues

Billing

Patient and Provider Access

Contract Termination

Frequent system glitches and downtime

77% of reviewers feel negative about CareCloud’s bugs and issues. Reviewers report frequent crashes, system freezes, and connectivity problems that disrupt their workflow and cause data loss. Some users say recurring error codes and server instability require them to reload or restart the system multiple times a week. They indicate that technical problems often take too long to resolve, leading to frustration and extra work. Many reviewers mention that these ongoing reliability issues make it difficult to depend on the software for critical business operations.

Unresponsive and ineffective support

47% of reviewers feel negative about CareCloud’s customer support. Some users say support staff are unhelpful, slow to respond, and often close cases without resolving issues. Reviewers indicate that reaching a knowledgeable representative is challenging, and communication is frequently poor or unprofessional. Many users report being passed between departments without follow-up, and they feel management is inaccessible. They express frustration with the lack of accountability and transparency, which leaves their problems unresolved and contributes to a negative overall experience.

Intuitive and user-friendly design

85% of reviewers feel positive about CareCloud’s ease of use. Reviewers appreciate the intuitive navigation, visually appealing interface, and straightforward setup, which they say makes onboarding new staff simple and daily operations efficient. Some users find the system easy to modify to fit their needs and value the clear guidance provided throughout workflows. Many reviewers highlight that the platform is user-friendly compared to other systems they have used, and they feel confident teaching others to use it. They indicate that the minimal learning curve and logical layout contribute to a smooth user experience.

Small Business

Mid-size Business

Large Enterprises

Freelancers

eClinicalWorks EMR is a comprehensive and customizable electronic medical record system that streamlines clinical workflows and enhances patient care.

Accounts Receivable

Customizable Templates

Decision Support

EHR/EMR Integration

Electronic Payments

For Dermatologists

For Healthcare

For Obstetrics & Gynecology

For Orthopedics

Handwriting Recognition

Inventory Management

Lab Results

Monitoring

Order Entry

Patient Management

Patient Monitoring

Payment Collection

Pre-Registration

Progress Notes

Remote Treatment Planning

Reporting/Analytics

Reporting & Statistics

Revenue Management

Secure Messaging

Voice Recognition

Reviewers indicate that eClinicalWorks offers low startup costs and competitive pricing, which some users find beneficial for small practices. However, some users report additional fees and feel the pricing lacks transparency, leading to unexpected expenses.

Value for money

By industry, eClinicalWorks reviewers are most commonly professionals in medical practice (59%). The most frequent use case cited is electronic medical records (55% of reviewers).

eClinicalWorks

EHR only

EHR with Practice Management

RCM as a Service

They also charge for you to use an iPad, there is an extra monthly charge for the clearing house, an extra charge annually for ECPS, an extra charge for the integrated scribe, and so on.

Nursing Supervisor

I liked that eClinicalWorks centralizes patient records, scheduling, and documentation in one system, which helps streamline daily workflows.

Accounting Admin

For years my experience with eClinicalWorks has proven that it provides a one size fits all solution that simplifies the difficulties with work in patient care.

Practice Administrator

The Customer Service reps are obsessed with closing tickets (it must be how they are monitored and bonused) that it doesn't matter if the issue has been resolved, the ticket is going to be closed.  

An MBBS Student

Furthermore, eClinicalWorks enables efficient communication among several divisions, therefore increasing general efficiency of operations and the quality of patient experience.   Although the speed and learning curve of eClinicalWorks first presented problems, it has turned out to be a very useful tool for improving the daily running of medical practices.

Many healthcare operations depend on eClinicalWorks, a thorough and powerful tool for scheduling, billing, patient data management, and other clinical processes.

Office Manager

You can only have 1 user at a time in the patient profile which doesn't help for training purposes.

Be aware, they not only charge but also take a larger cut from the credit card company , labs , radiology to connect the software so those guys charge you more.

CareCloud vs eClinicalWorks Comparison (2026)

CareCloud

eClinicalWorks

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives