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CareCloud Logo
CareCloud
3.5
(107)

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The EHR + PM Choice for High-Growth Medical Groups

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(6)

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CareCloud Pricing, Features, Reviews and Alternatives

CareCloud product overview

Price starts from

499

What is CareCloud?

CareCloud Inc. is the provider of practical, intuitive, and robust practice management technology and cloud-based EHR for medical practices of all sizes.

Key benefits of using CareCloud

CareCloud offers a cloud-based Practice Management (PM) system comprised of integrated administrative and billing apps that help practices boost efficiency and bring in more revenue. Practice Management also seamlessly integrates with CareCloud Health Charts and its patient portal solution, Breeze, to enable practices to achieve an even higher level of efficiency.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Knowledge Base
Email/Help Desk

Training options

Webinars
Documentation
Live Online
Videos

CareCloud pricing information

Value for money

3.2

/5

107

Starting from

499

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CareCloud features

Functionality

3.5

/5

107

Total features

63

18 categories

Most valued features by users

HIPAA Compliant
Reminders
Patient Records Management
Third-Party Integrations
Billing & Invoicing
Multi-Location
Charting
Appointment Scheduling

Functionality contenders

CareCloud users reviews

Overall Rating

3.5

/5

107

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.55/10
Rating distribution

5

4

3

2

1

45

20

14

7

21

Pros
When ever there is an issue, they rise to the occasion, making my day better which comes down to making my patients' care, and their day better, which is who we are really serving.
The customer support is very good and very helpful. Overall, we are very satisfied with Care Cloud.
It is most user friendly system I have worked with in over 30 years. The notes module and reporting are awesome.
Cons
They did this during a global pandemic in an attempt to permanently damage our small, family-owned medical clinic. We are now at 6 weeks of their lawyers forwarding us to voicemail as well.
They have gouged us financially and no one will respond when questions are asked. You are passed around and management refuses to contact you.
They do not hold their end of the contact they force you to sign and since being with them we've lost massive amounts of revenue.

Overall rating contenders

LS
AvatarImg

Laura S.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Carecloud compatibility

Reviewed 4 years ago

Overall, I have been impressed with Carecloud. When ever there is an issue, they rise to the occasion, making my day better which comes down to making my patients' care, and their day better, which is who we are really serving. It has also allowed me to see the productivity of the practice. As a midlevel, this allows me to ramp up productivity on my part, especially if the month has been slow.

Pros

I have worked with numerous EMR platforms. Carecloud has been the most user friendly. It has a great interface when working with a patient chart: Providers can change the widgets to create the initial view of the chart in the most efficient way; providers can create very specific templates in relation to the reason of visit thereby limiting the time it takes to document; with the right computer and...

Cons

I do wish Carecloud was compatible with an iPad. Currently, I use a flip laptop by Dell and it works but if you use a larger laptop, it is cumbersome to take into each patient room. I also wish the help desk staff was more aggressive at completing tasks with a great fix, I usually figure it out by the time support calls back. IT support usually responds within 2 hours. They tend to call during clinic...

MC
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Megan C.

Financial Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Carecloud takes the cake for all of the software systems I use daily!

Reviewed 7 years ago

Overall, I work in numerous systems every day and looking at the services compared to the price I think Carecloud is most definitely worth every penny. If you look at the seamless process of checking patients in and checking their eligibility, the system is extremely helpful compared to others. I always say, " You get what you pay for!" and Carecloud shows that on every level.

Pros

I like the all in one user friendliness! ERAs individually split up for billing secondary claims which makes them a breeze! Also, printing proof of timely filing from the patient screen helps out tremendously. The Collections app is probably my next favorite. I don't feel like I am stuck running reports all day. Instead, I can go in to my denial bucket and work the claims directly from there without having to run a report and then go to the patients one by one and then work the claims. I also love that it stores copies of all of the statements that I generate for each patient so when a patient calls regarding a balance and has a question, I can tell exactly what they are looking at!

Cons

The one thing I do not like about Carecloud is the inability to send claims on demand. If you miss pick-up at 8p.m. the claims have to wait until the next night. I wish we could get a change for this. Also, I wish when working with claims in the outbox that we could select as many as we want and then be able to change the delivery method all at one time, like printing without the claim form. It would save our office time as we have quite a few that have to go paper.

BP
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Brissa P.

Medical Practice, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WORST EMR - PRACTICES BEWARE!

Reviewed 5 years ago

Awful. Our original project manager left as soon as we launched the product. Then our lead contact left, then our sales rep, and they've continued to have HIGH turnover rates with their people, which is HUGE RED flag for the overall reputation of the company. They promised us all these changes would take place at the end of last year...has anything changed? No. We have had connectivity issues and when you call support they are completely useless and rude about the situation. It completely affects our operations and I would highly recommend you go elsewhere!

Pros

The only pro is that it is visually appealing and easy to follow. It looks like apps from the Apple Store...but don't let the fool you...keep reading.

Cons

Where do I begin? There is CONSTANT issues with connectivity, slowness, workflows that are completely inefficient, and so forth. We were sold on the reporting, but then come to find out, it only works if you use their billing side of the product. All other reports are not customizable and you're stuck with them. On top of that you get manipulated into this 3 year contract, and when there are changes you have to go through an entire process. I can continue but there is not enough room in this box...

BB
AvatarImg

Barbara B.

Mental Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Happy with CareCloud

Reviewed 8 years ago
Pros

I like the ease of use, the design is pleasing, and it's easy to navigate. The flexibility of inserting and moving sections, groups, findings is also a great benefit to charting.

Cons

There's not much I don't like. It would be great if when we record our times in the chart for an appointment with a patient/client, there would be an automatic calculation for the length.

VM
AvatarImg

Vicky M.

Mental Health Care, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Nice product

Reviewed 3 years ago

Decent software, provider was using it before I came onboard.

Pros

Billing was clean, claims corrections were easy. Posting was easy, I am no longer on this product but I would work on it again.

Cons

I don't remember the specifics as it has been a while since I worked on it, but I do remember that I liked it for billing.

CareCloud FAQs

Q. What type of pricing plans does CareCloud offer?

CareCloud has the following pricing plans:
Starting from: $499.00


Q. Who are the typical users of CareCloud?

CareCloud has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does CareCloud support?

CareCloud supports the following languages:
English


Q. Does CareCloud support mobile devices?

CareCloud supports the following devices:
iPad, iPhone


Q. Does CareCloud offer an API?

Yes, CareCloud has an API available for use.


Q. What level of support does CareCloud offer?

CareCloud offers the following support options:
FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk

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