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CareCloud

The EHR + PM Choice for High-Growth Medical Groups

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CareCloud Pricing, Features, Reviews and Alternatives

CareCloud product overview

What is CareCloud?

CareCloud Inc. is the provider of practical, intuitive, and robust practice management technology and cloud-based EHR for medical practices of all sizes.

Key benefits of using CareCloud

CareCloud offers a cloud-based Practice Management (PM) system comprised of integrated administrative and billing apps that help practices boost efficiency and bring in more revenue. Practice Management also seamlessly integrates with CareCloud Health Charts and its patient portal solution, Breeze, to enable practices to achieve an even higher level of efficiency.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Knowledge Base
Email/Help Desk

Training options

Webinars
Documentation
Live Online
Videos

CareCloud features

Functionality

3.5

/5

102

Total features

53

11 categories

Most valued features by users

HIPAA Compliant
Billing & Invoicing
Reminders
Patient Records Management
Appointment Scheduling
Claims Management
Multi-Location
Self Service Portal

Functionality contenders

CareCloud users reviews

Overall Rating

3.6

/5

102

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.66/10
Rating distribution

5

4

3

2

1

45

20

11

6

20

Pros
When ever there is an issue, they rise to the occasion, making my day better which comes down to making my patients' care, and their day better, which is who we are really serving.

LS

Laura S.

The customer support is very good and very helpful. Overall, we are very satisfied with Care Cloud.

OC

Olga C.

It is most user friendly system I have worked with in over 30 years. The notes module and reporting are awesome.

ss

sheila s.

Cons
They did this during a global pandemic in an attempt to permanently damage our small, family-owned medical clinic. We are now at 6 weeks of their lawyers forwarding us to voicemail as well.

BM

Blake M.

They have gouged us financially and no one will respond when questions are asked. You are passed around and management refuses to contact you.

MM

Michael M.

They do not hold their end of the contact they force you to sign and since being with them we've lost massive amounts of revenue.

MM

Michael M.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Caring With The Cloud

Reviewed 6 years ago

Care Cloud is an innovative EMR system that allows or practice, Westford Dermatology, to shorten our revenue cycle and maximize the financial growth of our practice without any of the paperwork.

Pros

This is a cloud based platform that is very easy to use, and the communication between the vendor and the client is great! They are very responsive and help alert us to problems before we even realize problems exist.

Cons

None at this time. I believe I am a hard client to please. I am also very price sensitive and Care Cloud continues to surpass my expectations, especially for the cost.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Practice Management System Partnership

Reviewed 3 years ago

We have used Care Cloud since 2010 and a lot of improvements since then. My staff and I have loved to use this system since day 1. We never thought to try another system all these years.

Pros

it is most user friendly system I have worked with in over 30 years. The notes module and reporting are awesome ...

Cons

maybe Charts and some of the analytics are not what I would like

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Reimbursement Specialist

Reviewed 3 years ago

At the end of the day...money is where it matters. Clean claims, timely submissions, prompt EDI tools and ability to communicate regarding outstanding A/R, CareCloud out of several software billing systems I have used throughout my 25 years has been hands down the most technically enhanced out there. We promote CareCloud to all our clients as we see them at the times of doors opening and or at a critical time in their practice where upgrading their software to keep current, current and close out older software that was hurting A/R rather than helping. A healthy A/R promotes growth in a practice and we have seen and assisted growing practices with excellent tools like CareCloud. Thank you

Pros

I work primarily in the collections module. Within my line of work I deal with all of the other modules to complete my investigation on a denial or no response claim. I enjoy the reporting analytics module to quickly determine a trending issue among our providers within date ranges and the sorting features are endless.

Cons

The hold feature on patient balances. The collection piece on patient collections are outdated. I can run a report, individually go in and place an account on hold but I cannot collectively take statements off hold. I would like patient collections to be updated.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Overall great for group practice in mental health

Reviewed 2 years ago
Pros

Ease of use and how much can be easily tailored to your own preferences! Especially like the app where I feel I can always have access to information I need.

Cons

Some ‘glitches’ occur and the support team is quick to get on it but at times dependency on software can be scary when it isn’t working. Suppose this is the case with tech in general.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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CareCloud review

Reviewed a year ago

Overall I like the software.

Pros

Easy to navigate. Offers more than one way to search a chart like email, phone number, name & DOB.

Cons

It's challenging to understand the simple charges, payments & insurance payments in the financials section. Patient charts won't come up when searching with emails that have periods, underscores or hyphens in them.

CareCloud FAQs and common questions

Q. Who are the typical users of CareCloud?

CareCloud has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does CareCloud support?

CareCloud supports the following languages:
English


Q. Does CareCloud support mobile devices?

CareCloud supports the following devices:
iPad, iPhone


Q. Does CareCloud offer an API?

No, CareCloud does not have an API available.


Q. What level of support does CareCloud offer?

CareCloud offers the following support options:
FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk

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