CareCloud Pricing, Features, Reviews & Comparison of Alternatives

CareCloud

The EHR + PM Choice for High-Grown Medical Groups

3.69/5 (88 reviews)

CareCloud overview

What is CareCloud?

CareCloud Central is the most practical, intuitive, and robust practice management solution for healthcare providers of all shapes and sizes, available at an incredible price.

Scheduling, cancelling, and even moving appointments is a breeze with CareCloud’s medical scheduling software.

We constantly monitor payment statistics and claim denial trends, and when a denial pattern rears its ugly head, we generate rules to quash it.

When you file claims electronically through CareCloud’s medical billing software, you don’t have to worry about making any of those tiny errors that might delay payment by weeks or even months.

Forget the IT guy; CareCloud makes it easy to generate custom, intuitive reports and export them to variety of formats.

Central is a web-based platform, meaning there are no servers to set up and no software to install and maintain – just log in from any computer, any browser, any time and anywhere for instant access to your practice’s inner workings.

Based on physician feedback, we’ve tailored our platform to enhance the workflow discreetly while making it easier for physicians to provide a quality patient experience.

Our system silently enhances practice productivity by automating many remedial tasks and minimizing the amount of user input required for others. Because it’s so natural to use, physicians can enjoy spending more face time with their patients rather than grappling with their computers.
www.carecloud.com

Pricing

Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported languages

English

CareCloud reviews

Value for money
Features
Ease of use
Customer support
  3.5
  3.7
  3.8
  3.6
Laura Mendiola

Seamless workflow and great support

Reviewed 2016-04-22
Review Source: GetApp

CareCloud’s intuitive design has made our office workflow seamless. The interface is very easy to use and our staff is very easily trained on new functionality. CareCloud is always working to improve the product and frequent updates are available for free to help users better navigate the system. The concierge service has been very helpful to us as a new practice. Having a case manager who is just a phone call or email away helps us solve any questions or problems quickly.

Pros
Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team

Cons
Previously there was a delay in working denials but this has improved greatly over the past 6 months.

Rating breakdown

Value for money
Ease of use
Customer support

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sheila stokley

Practice Management System Partnership

Used daily for 2+ years
Reviewed 2019-11-06
Review Source: Software Advice

We have used Care Cloud since 2010 and a lot of improvements since then. My staff and I have loved to use this system since day 1. We never thought to try another system all these years.

Pros
it is most user friendly system I have worked with in over 30 years. The notes module and reporting are awesome ...

Cons
maybe Charts and some of the analytics are not what I would like

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rebecca Haugland

Reimbursement Specialist

Used daily for 2+ years
Reviewed 2019-05-23
Review Source: Software Advice

At the end of the day...money is where it matters. Clean claims, timely submissions, prompt EDI tools and ability to communicate regarding outstanding A/R, CareCloud out of several software billing systems I have used throughout my 25 years has been hands down the most technically enhanced out there. We promote CareCloud to all our clients as we see them at the times of doors opening and or at a critical time in their practice where upgrading their software to keep current, current and close out older software that was hurting A/R rather than helping. A healthy A/R promotes growth in a practice and we have seen and assisted growing practices with excellent tools like CareCloud. Thank you

Pros
I work primarily in the collections module. Within my line of work I deal with all of the other modules to complete my investigation on a denial or no response claim. I enjoy the reporting analytics module to quickly determine a trending issue among our providers within date ranges and the sorting features are endless.

Cons
The hold feature on patient balances. The collection piece on patient collections are outdated. I can run a report, individually go in and place an account on hold but I cannot collectively take statements off hold. I would like patient collections to be updated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Laura Sheffer

Carecloud compatibility

Used daily for 2+ years
Reviewed 2020-03-26
Review Source: Software Advice

Overall, I have been impressed with Carecloud. When ever there is an issue, they rise to the occasion, making my day better which comes down to making my patients' care, and their day better, which is who we are really serving. It has also allowed me to see the productivity of the practice. As a midlevel, this allows me to ramp up productivity on my part, especially if the month has been slow.

Pros
I have worked with numerous EMR platforms. Carecloud has been the most user friendly. It has a great interface when working with a patient chart: Providers can change the widgets to create the initial view of the chart in the most efficient way; providers can create very specific templates in relation to the reason of visit thereby limiting the time it takes to document; with the right computer and specs, it's very fast which tackles the "time toilet" of EMR; providers and staff have the ability to view the entire chart from their iPhone or Android at anytime so if wifi goes down you never lose the chart data; and providers can view their productivity as a practice or individually at any time from their platform. Providers can choose to see the productivity dashboard, the schedule dashboard, or the clinical dashboard upon signing in making it efficient for even the physician who owns his own practice to view all the information for his business within a few seconds, or browse his schedule for the day. It hardly never goes down. In 5 years, it has only gone "down" once for approximately 6 hours, if there is ever an issue it usually is back up within 20 min.

Cons
I do wish Carecloud was compatible with an iPad. Currently, I use a flip laptop by Dell and it works but if you use a larger laptop, it is cumbersome to take into each patient room. I also wish the help desk staff was more aggressive at completing tasks with a great fix, I usually figure it out by the time support calls back. IT support usually responds within 2 hours. They tend to call during clinic hours. Currently, if you have a suggestion, it goes into a queue, and is determined by the Carecloud support what is priority to be considered. I would say about 70% of my requests have been addressed and fixed, but it takes time. As a provider, there are medical legal issues that I am aware of that I'm not always sure IT is aware of. I wish that the Carecloud support staff would take providers' suggestions as a priority and realize that we are watching out for our patients welfare as well as our own and protecting our license to practice medicine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jenah Haynes

Great Product!

Used daily for 2+ years
Reviewed 2019-11-20
Review Source: Software Advice

Pros
This software looks like an iPhone. It is very user friendly to every employee. Basic features do not require much training.

Cons
Customer service is not great! You are assigned a "support representative", but they are not the first line for support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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CareCloud features

Charting

API (102 other apps)
Activity Dashboard (161 other apps)
Appointment Management (185 other apps)
Automatic Notifications (123 other apps)
Billing & Invoicing (183 other apps)
Calendar Management (121 other apps)
Claims Management (134 other apps)
Client Portal (116 other apps)
Compliance Management (135 other apps)
Customizable Reporting (115 other apps)
Customizable Templates (95 other apps)
Document Management (106 other apps)
Document Storage (95 other apps)
HIPAA Compliance (229 other apps)
Records Management (171 other apps)
Reminders (185 other apps)
Reporting & Statistics (150 other apps)
Self Service Portal (107 other apps)
Workflow Management (127 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for CareCloud

Key features of CareCloud

  • Appointment Scheduling
  • Patient Management
  • Charge Entry
  • Rules Engine & Claim Scrubbing
  • Electronic Claims Submission
  • Payment Posting
  • Reports & Business Intelligence
  • Technical Hosting & Support
View All Features

Benefits

CareCloud Central is a cloud based Practice Management (PM) system comprised of a full suite of integrated administrative and billing apps that help practices boost efficiency and bring in more revenue. Its seamless integration with Charts, our EHR, and Breeze, our patient portal, enables practices to achieve an even higher level of efficiency.