CareLineLive - 2026 Pricing, Features, Reviews & Alternatives

CareLineLive is a cloud-based home care management system designed for domiciliary care agencies in the United Kingdom and Australia. The solution integrates rostering, care planning, electronic medication administration, invoicing, payroll, and regulatory reporting functions within a unified platform. The system has been adopted by more than six hundred fifty providers and supports more than twenty-five thousand carers globally.

The software architecture comprises three fully integrated modules that deliver comprehensive care management capabilities. The Management Platform offers drag-and-drop scheduling, live call monitoring with alerts, client and carer record management, capacity planning, automated invoicing, and seamless payroll integration. The Carer Companion App provides mobile access to electronic medication administration records, detailed care tasks, client observations, real-time schedule updates, GPS-enabled visit tracking, and secure messaging. The Care Circle Portal grants authorised family members, community health professionals, and emergency services access to visit logs, care notes, administered medication records, and client safety information.

The platform maintains extensive integration capabilities with third-party systems through a comprehensive application programming interface. It supports direct connection to general practitioner systems subject to appropriate consent and delivers managed mobile handsets preconfigured with the care companion application. The cloud infrastructure ensures accessibility from any internet-connected location. The solution adheres to international data protection regulations, holds ISO two seven zero zero one certification, complies with national health service and Cyber Essentials standards, and implements comprehensive backup and disaster recovery protocols to achieve high availability.

Public sector organisations benefit from specialised modules for reablement tracking and electronic brokerage to facilitate collaboration between commissioning bodies and care providers. The platform meets digital social care record requirements to support paperless operations and offers multi-language and offline functionality for distributed care teams. Twenty-four hour support resources are available to address operational queries and technical issues. The system generates detailed reporting and audit trails to demonstrate compliance with regulatory frameworks.