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CharmHealth vs eClinicalWorks Comparison

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Overview

Category Leaders

CharmHealth is a cloud-based, MU Stage 3 - 2015 Edition Certified suite that includes Integrated EHR, Practice Management...

eClinicalWorks is a patient management software designed to help businesses in the healthcare sector maintain electronic...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25.50

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

449

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

131

5

4

3

2

1

78

35

9

3

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

3.3

365

5

4

3

2

1

101

95

60

46

63

  • Value for money
  • Ease of use
  • Features
  • Customer support
64%
would recommend this app

Pros

The best use of Charm for us was having all our patient data in one location that was easily accessible, and well laid out. Ease of use was important in the decision to use Charm.
When COVID hit, I was able to transition seamlessly to Telehealth. The fact that the organization even offered it free for several months to encourage users to use Telehealth was amazing.
I am extremely pleased with ChaRM EHR. It is so easy to schedule clients and does not require me to do more than make about three clicks.

Pros

The ability to choose and make templates is great, the auto populate features are helpful as well and copying and pasting into and out of charts is easy enough and saves time.
I would like to give Renzi Russell and especially Tara Carney much of the recognition they deserve for providing excellent customer service and a fantastic knowledge of their positions.
Overall experience is great this program is excellent for patent care and client dr relations.

Cons

When a lab order is connected with an encounter it can't be modified through the lab tab (makes NO sense). Billing needs to be updated, it's completely an obsolete system that is being used.
When I contacted customer service for anyone who can handle this case, the only thing I got was "sorry", and then no more after, the chat was terminated. Not accurate patient's due and reports.
But they have limited hours and can sometimes be difficult to get in touch with. That being said they usually respond within 24 hours.

Cons

This review is true and result of the pain Eclinical causing our office after 2 months. Horrible, Horrible Horrible Custemor service and you can never talk to any supervisor.
If you hate your very existence on this earth then definitely use eCW for your EMR. I would rather be in prison.
It makes the overall patients experience confusing and horrible from the glitchy portal to the wrong reminders. There are so many things wrong with this product.
  • Vendor responds to reviews
  • Last review24 days ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features73
  • API
  • Access Controls/Permissions
  • Accounts Receivable
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Compliance Tracking
  • Credit Card Processing
  • Customizable Dashboard
  • Decision Support
  • Diagnostic Reports
  • Document Management
  • Document Storage
  • Document Templates
  • Drug Reference Database
  • E-Prescribing
  • EHR/EMR Integration
  • EMR/EHR
  • For Cardiologists
  • For Dermatologists
  • For Family Medicine
  • For Healthcare
  • For Medical Purposes
  • For Obstetrics & Gynecology
  • For Orthopedics
  • For Pain Management
  • For Podiatrists
  • For Primary Care
  • For Urgent Care
  • For Urologists
  • Formulary Management
  • Growth Charts
  • HIPAA Compliant
  • Handwriting Recognition
  • Healthcare Compliance
  • Immunization & Allergy Tracking
  • Insurance Eligibility Verification
  • Inventory Management
  • Invoice History
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medical History Records
  • Medication Management
  • Multi-Location
  • Multi-Physician
  • ONC-ATCB Certified
  • Onsite Registration
  • Patient Communications
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Records Management
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Self Check-In/Check-Out
  • Self Service Portal
  • Task Scheduling
  • Template Management
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Video Conferencing
  • Voice Recognition
  • Wait List Management
  • Workflow Management
  • Total features44
  • API
  • Access Controls/Permissions
  • Accounts Receivable
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Compliance Tracking
  • Credit Card Processing
  • Customizable Dashboard
  • Decision Support
  • Diagnostic Reports
  • Document Management
  • Document Storage
  • Document Templates
  • Drug Reference Database
  • E-Prescribing
  • EHR/EMR Integration
  • EMR/EHR
  • For Cardiologists
  • For Dermatologists
  • For Family Medicine
  • For Healthcare
  • For Medical Purposes
  • For Obstetrics & Gynecology
  • For Orthopedics
  • For Pain Management
  • For Podiatrists
  • For Primary Care
  • For Urgent Care
  • For Urologists
  • Formulary Management
  • Growth Charts
  • HIPAA Compliant
  • Handwriting Recognition
  • Healthcare Compliance
  • Immunization & Allergy Tracking
  • Insurance Eligibility Verification
  • Inventory Management
  • Invoice History
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medical History Records
  • Medication Management
  • Multi-Location
  • Multi-Physician
  • ONC-ATCB Certified
  • Onsite Registration
  • Patient Communications
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Records Management
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Self Check-In/Check-Out
  • Self Service Portal
  • Task Scheduling
  • Template Management
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Video Conferencing
  • Voice Recognition
  • Wait List Management
  • Workflow Management

Integrations

  • Total integrations5
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations29
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8