Qualifacts Credible - 2026 Pricing, Features, Reviews & Alternatives

The Credible EHR by Qualifacts is a highly sophisticated web-based Electronic Health Record (EHR) system tailored to the unique needs of behavioral health and human service agencies. This comprehensive EHR offers a range of functionalities designed to improve clinical, administrative, and financial operations for various service providers, including large enterprise agencies, multi-location & multi-specialty organizations, CCBHCs, SUD treatment, residential/inpatient programs, and Autism/IDD agencies.

With 20+ years of industry experience, Credible stands out for its deep configurability and comprehensive features. Recognized as Best in KLAS for Software and Professional Services in Behavioral Health, it offers a user-friendly interface, mobile access, and analytics capabilities. Key features include intuitive workflows for intake, scheduling, treatment planning, progress notes, documentation, and e-prescribing customizable forms and assessments, clinical decision support, integrated telehealth and patient portal, inpatient and integrated care, clinical alerts, advanced search, and Business Intelligence.

Credible offers extensive configurability so you can optimize the software to align with agency workflows, programs, and compliance requirements. Self-service features enable you to tailor the EHR, without relying on vendor customizations, saving you from unbudgeted expenses. It has configurable menus, smart screens, and intuitive workflows, which improve efficiency. Access various clinical tools and assessments like Wiley Treatment Planners, CANS, ASAM, PHQ-9, DLA-20, and more. Clinical Decision-Making support includes evidence-based treatment suggestions, preventative care reminders, and identifying potential drug interactions.

Integrated billing features connect to service documentation to ensure accurate claim submissions and reduce errors. The highly configurable module accommodates various payment models, to meet state requirements and value-based reimbursement. Financial solutions including insurance eligibility verification, claim scrubbers, denial queues, and batch claim error reports, enable you to achieve 8% fewer claim denials and collect receivables 24 days faster than industry standards.

The EHR includes data analytics tools for valuable insights into clinical outcomes and operational efficiency, facilitating strategic decision-making. It offers standard reports, advanced search, custom report generation, dynamic dashboards, and a Business Intelligence module. Comply with local regulations and state-specific reporting with report maintenance, state updates, data submission support, and guidance on best practices. The EHR offers interoperability with other systems, state HIEs, labs, hospitals, and primary care providers.

The facility whiteboard and duty log features ensure consistency across staff shifts for residential programs and inpatient care services. Effectively manage individual room assignments and transfers through a virtual representation of your clients. The HIPAA-compliant mobile app with EVV features enables access to client data, task completion, and documentation, without an internet connection. Manage telehealth services with integrated virtual care and patient portal solutions.

The Credible hosting centers exceed industry standards with continuous SSL encryption and options for two-factor authentication and single sign-on. With adherence to leading security standards, including ONC certifications and SOC 2 Type I and II testing, we safeguard sensitive information. With the all-inclusive model, additional features are available to all customers without version fees. The SaaS model ensures effortless deployment of updates and upgrades in the cloud, minimizing disruptions to operations. The streamlined implementation process typically takes less than six months, and robust customer support ensures that agencies can maximize the use of their EHR.