Remedly Pricing, Features, Reviews and Alternatives

This product has vastly enhanced my efficiency by allowing me to offload my schedule and have most of my post-operative patients check in with virtual follow-ups, which they prefer anyway. My main bottleneck is my time and Remedly has freed up a ton of that.

This product is in need of a user interface overhaul, which I understand is coming in 2019.

Scott, thank you for taking time to sit down and write us a review. We very much appreciate it. You are correct, the software has been getting a full face-lift. Luckily, it's a short recovery time and the new look is already being rolled out.

The software is very user friendly and always getting updated with new functions that are used within the practice.

Originally, there were features that the software lacked. We are one of the first practices that used this program. At that time the company worked with practices to integrate features to the software that were needed and has just been updating since then to stay on track with all the other EMR software.

Thank you so much for your glowing review of our services and solutions! We are so grateful that you believed in Remedly when we were starting out and your feedback has helped us develop the comprehensive platform we offer today. Thank you for your collaboration and insights over the years!

I like that this software is internet based and can be accessed from anywhere. It's convenient to use from home or work.

This software requires a lot of work to set up. It is basically bare bones. I understand this and it actually makes it very individualized once it is actually set up. Customer support is really bad. I had to call 4 times within several hours one day to get help. The system wasn't recognizing my email address to log in. I had clients and was unable to use the system for the majority of the day. The next time I asked for customer support, I didn't get a call back at all. I was told would get a call within 1 hour. No call. I had a question about how to change some information that was mistakenly documented on the wrong appointment. This software is quite costly for what you get.

Hello, Joni! We are sorry to hear you were not satisfied working with our support team and we appreciate your input which helps us improve. We have since implemented our 24x5 support program so we can address your needs in a more timely manner. We recognize the difficulty and stress caused by not being able to login to start your work day. As we discussed, it seems your email address, which doubles...

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Remedly's integration with 360 Payments has totally transformed our payment process. We require deposits for a lot of procedures and rather than making sure we don't miss phone calls with patients ready to give their credit card information, we can just email or text them an invoice.

The invoice and payment receipts are separate and very clunky. The invoice will show the breakdown of charges including sales tax (if included) etc. which is important for the patient to understand the charges. However, once they pay, the receipt, which is separate from the invoice does not include the same breakdown of details. Ex. if a product has sales tax, on the invoice the sales tax will be shown separately, I.e. shampoo: $20.00; tax: $2.00; TOTAL DUE: $22.00. But on the receipt, which is that we give our patients to show they have paid in full, the line item for the product will just show one price for that product, with tax included. I.e. shampoo: $22.00; TOTAL DUE: $22.00. This is confusing for patients to know exactly how much an item cost before tax.

We're glad to hear that Remedly's integration with 360 Payments has improved your payment workflows! We have also shared your input to separate out sales tax from retail price on our receipts with our product team for consideration. Your feedback makes us a better company and solution!

Remedy is easy to learn, navigate and use every day!

Nothing really major...a few glitches on patient entry and portal access/navigation for patients