Remedly Pricing, Features, Reviews & Comparison of Alternatives

Remedly

Cloud software for dermatology, plastic surgery & med spas

4.67/5 (21 reviews)

Remedly overview

What is Remedly?

Remedly is a cloud-based practice management solution for dermatologists, medical spas, plastic surgeons, and their patients, which is designed to streamline medical practices and improve patient care. The integrated solution encompasses functionalities including electronic health records (EHR), practice management, revenue cycle management, an online patient portal, marketing, eCommerce, analytics and reports.

Remedly’s practice management tools include an integrated scheduler, task management, and real-time inventory management. The EHR system allows users to customize templates to record patient visit notes, and capture before and after photos of patients. Patient demographic information and medical histories can also be recorded and maintained. Lab tests can be ordered electronically, and controlled substance medications can be prescribed. Remedly’s revenue management tools allow users to manage quoting, invoicing, payments and refunds, insurance eligibility verification, claims processing, and electronic submissions. Claims statuses can be tracked in real time.

Remedly offers a patient portal, which provides patients with online access to important information, follow-ups, secure messaging, electronic forms, birthday specials, and more. SMS and email reminders ensure that patients are automatically notified of their upcoming appointments. Users can access a range of reports and analytics, including practice, patient activity, and claims reports, to track performance metrics and submitted claim statuses.
www.remedly.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Remedly Summary Video

Remedly reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.6
  4.8
Mukhtar Ramsey

Remedly Is Way Above Its Competition

Used daily for less than 6 months
Reviewed 2019-03-25
Review Source: Capterra

Incredibly good. These guys really care, and they have produced an outstanding product. Again, they are the only ones out thinking outside the box when it comes to creating a subscription billing option. That's cool. But the electronic health records system is so smooth, it has saved us countless hours. Awesome system.

Pros
I spent months researching dozens of the top systems out there, and Remedly had what no other system could offer - the capability of handling our membership pricing model, combined with our need to do efficient insurance billing, combined with our need for excellent electronic health records. Remedly was the ONLY system out of all of them that could handle these needs. And they handled them perfectly. Integration has been flawless. But above all else, the kindness and decency of the team at Remedly in terms of bending over backwards to accomodate our needs was really the best part of working with Remedly.

Cons
I sat and thought about the cons, and I seriously struggled. Every time we thought we'd discovered a limitation in the system, it turns out we just weren't understanding it correctly, and it was in fact much better than we'd realized. There are so many cool features to the system. I guess if I had to pick one thing that was not entirely optimal was the scheduling had to be in 15 minute increments, but they are about to fix that anyway.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nick Lee

The Change Electronic Healthcare Platforms Needed!

Used daily for 6-12 months
Reviewed 2020-01-31
Review Source: Capterra

Our practice chose the Remedly cloud-based platform – no, we are not a mega practice or some paid advertisement. We are regular medical professionals who want to see our clinic succeed and ensure our patient’s success. Part of a successful patient-provider relationship is ensuring that we document well, bill appropriately, and are able to complete daily operations without wasting our patient’s time. Remedly is more than just an EHR and PM platform it is a group of dedicated people who stand behind their technology. When we speak, they listen and continually strive to fulfill our needs and our patient’s needs from the moment of contact, through the revenue cycle, and every engagement thereafter.

Pros
Why choose Remedly? Great support from their staff members. One system to accomplish everything your practice needs. Customized for your needs yesterday, today, and well into the future!

Cons
They are still growing their marketing platform and relatively new; however, I believe every day they continue to improve in these areas. Once they have their weakness down they will be unbeatable I feel in this space with their tenacity and dedication to clinics like us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Patricia Szekelyi

Review on Remedly

Used daily for 2+ years
Reviewed 2019-01-03
Review Source: Capterra

Pros
I like the text message and email reminders that are sent to patients of upcoming appointments. I also like the feature that pops up to ask if you would like an additional email to be sent when moving or adding additional information the existing appt.

Cons
I wish this program had an alert that would pop up with pertinent information. The software also continues to update (which is needed) with a glitch in the software every time. This software also won’t allow the user to add own treatment with labels to customize to individual practices.

Response from Remedly


Patricia, thank you for taking time to write us a review. We really appreciate the feedback. Have you been able to check out the latest updates to the software? We think you will find many of the issues resolved and hopefully you're able to take advantage of the newly added features. If you are still having trouble, please feel free to reach out to your dedicated Customer Success Manager any time. They are there to be your personal product concierge 24/7.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Anonymous

Using Remedly for 2+ years

Used daily for 2+ years
Reviewed 2020-02-11
Review Source: Capterra

Remedly is a growing company and they've been able to take feedback constructively and implement most, if not all, suggestions we've had over the years. Looking forward to seeing them still achieve more with this platform.

Pros
As far as comprehensive software goes for EHRs specific to medical aesthetics, Remedly stood out for us when we opted to go with them 2+ years ago. It has features including subscriptions that are quite useful. We've created internal hacks to help with efficiency and flow.

Cons
While not all of Remedly's features are used, it's a matter of preference. The inventory tracking is tremendous in theory, but executing has its practical limitations. Overall support, reliability, and ease of use has improved greatly. You've got to be savvy to use, but once you get into a rhythm you can make the software work and it will be an asset to keeping patient records clean, tidy, and well documented.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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JURIS BUNKIS

Positive Experience with Remedly

Used daily for 1-2 years
Reviewed 2020-01-23
Review Source: Capterra

Biggest issue for me personally has been portability and easy of use. Also, much less expensive (and support staff much more responsive) than with Nextech, who I left after 25 or so years of steadily increasing costs and decreasing tech support

Pros
Intuitive, easy to use, can be accessed from anywhere via smart device/phone (i.e. can check next days schedule, finish some notes on the phone after coming home for dinner), secure & HIPPA compliant communication, excellent photo storage system (directly off iPhone), ability to submit prescriptions directly to pharmacy, financial reports, etc

Cons
A few quirks with the reminder system (lists oldest first and have to scroll all the way to bottom of list to find current ones) that I have asked them to fix and they still have not done so - but overall, very responsive support team and I am sure they will do so

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Remedly pricing

Pricing options
Subscription
View Pricing Plans

Contact Remedly for detailed pricing information.

Remedly features

Automatic Notifications
Billing & Invoicing
Charting
Client Portal
Customizable Reporting
Customizable Templates
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal

API (102 other apps)
Activity Dashboard (161 other apps)
Appointment Management (185 other apps)
Calendar Management (121 other apps)
Claims Management (134 other apps)
Compliance Management (135 other apps)
Document Management (106 other apps)
Document Storage (95 other apps)
Workflow Management (127 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Remedly

Key features of Remedly

  • Appointment notifications
  • Before & after pictures
  • HIPAA compliant
  • Inventory management
  • Package creation
  • Patient billing
  • Patient flow management
  • Patient portal
  • Patient records management
  • Revenue management
  • Scheduling
  • Task management
View All Features

Benefits

• The patient portal provides HIPAA-compliant access to online messaging, forms, follow-ups, before and after photos, consultations, and more.

• With the revenue management module, users can monitor the financial performance of their practice along with quoting and invoicing, payments, refunds, processing of insurance claims, and more.

• Real-time updates in the practice management module keep users informed about their practice’s inventory status.

• Doctors and practitioners can instantly determine patients’ insurance benefits coverage and eligibility.

• Insurance claims can be submitted to payers electronically, and users can view claim status in real time.