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Remedly
4.6
(42)

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Cloud software for dermatology, plastic surgery & med spas

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(3)

Remedly Pricing, Features, Reviews and Alternatives

Remedly product overview

Price starts from

250

Per month

What is Remedly?

Remedly is a cloud-based practice management solution for dermatologists, medical spas, plastic surgeons, and their patients, which is designed to streamline medical practices and improve patient care. The integrated solution encompasses functionalities including electronic health records (EHR), practice management, revenue cycle management, an online patient portal, marketing, eCommerce, analytics and reports.

Key benefits of using Remedly

• The patient portal provides HIPAA-compliant access to online messaging, forms, follow-ups, before and after photos, consultations, and more.

• With the revenue management module, users can monitor the financial performance of their practice along with quoting and invoicing, payments, refunds, processing of insurance claims, and more.

• Real-time updates in the practice management module keep users informed about their practice’s inventory status.

• Doctors and practitioners can instantly determine patients’ insurance benefits coverage and eligibility.

• Insurance claims can be submitted to payers electronically, and users can view claim status in real time.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
24/7 (Live rep)
Email/Help Desk
Phone Support
FAQs/Forum
Knowledge Base

Training options

Live Online
Documentation
In Person
Webinars
Videos

Remedly pricing information

Value for money

4.6

/5

42

Starting from

250

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Remedly features

Functionality

4.4

/5

42

Total features

91

9 categories

Most valued features by users

HIPAA Compliant
Reporting & Statistics
Appointment Management
Billing & Invoicing
Scheduling
Reminders
Patient Records Management
Alerts/Notifications

Functionality contenders

Remedly users reviews

Overall Rating

4.6

/5

42

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.88/10
Rating distribution

5

4

3

2

1

33

4

3

1

1

Pros
The on boarding team treats you like family and is vested in the growth of your practice from the get go. The platform is constantly improving and add customization and partnerships.
In addition to the team there is an online help desk with videos and step bystep instructions. This is a key detailed feature that has been a lifesaver.
Overall, we are very pleased with the platform. We would highly recommend it to anyone.
Cons
I had a question about how to change some information that was mistakenly documented on the wrong appointment. This software is quite costly for what you get.
They overcharged me by thousands of dollars, acknowledged this, then refused to pay me back because I was not continuing service with them. Unbelievably poor customer service and ethics.
I understand this and it actually makes it very individualized once it is actually set up. Customer support is really bad.

Overall rating contenders

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Scott W. M.

Verified reviewer

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent EMR solution for Plastic Surgeons, Dermatologists

Reviewed 4 years ago
Pros

This product has vastly enhanced my efficiency by allowing me to offload my schedule and have most of my post-operative patients check in with virtual follow-ups, which they prefer anyway. My main bottleneck is my time and Remedly has freed up a ton of that.

Cons

This product is in need of a user interface overhaul, which I understand is coming in 2019.

Vendor response

Scott, thank you for taking time to sit down and write us a review. We very much appreciate it. You are correct, the software has been getting a full face-lift. Luckily, it's a short recovery time and the new look is already being rolled out.

VR
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Veronica R.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Highly recommend Remedly!

Reviewed a month ago

The customer service is like no other, they are always responsive, listen and take into consideration what we as a practice suggest. Beyond happy with the exceptional customer service.

Pros

The software is very user friendly and always getting updated with new functions that are used within the practice.

Cons

Originally, there were features that the software lacked. We are one of the first practices that used this program. At that time the company worked with practices to integrate features to the software that were needed and has just been updating since then to stay on track with all the other EMR software.

Vendor response

Thank you so much for your glowing review of our services and solutions! We are so grateful that you believed in Remedly when we were starting out and your feedback has helped us develop the comprehensive platform we offer today. Thank you for your collaboration and insights over the years!

JV
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Joni V.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Poor customer support

Reviewed 2 years ago

N/A

Pros

I like that this software is internet based and can be accessed from anywhere. It's convenient to use from home or work.

Cons

This software requires a lot of work to set up. It is basically bare bones. I understand this and it actually makes it very individualized once it is actually set up. Customer support is really bad. I had to call 4 times within several hours one day to get help. The system wasn't recognizing my email address to log in. I had clients and was unable to use the system for the majority of the day. The next time I asked for customer support, I didn't get a call back at all. I was told would get a call within 1 hour. No call. I had a question about how to change some information that was mistakenly documented on the wrong appointment. This software is quite costly for what you get.

Vendor response

Hello, Joni! We are sorry to hear you were not satisfied working with our support team and we appreciate your input which helps us improve. We have since implemented our 24x5 support program so we can address your needs in a more timely manner. We recognize the difficulty and stress caused by not being able to login to start your work day. As we discussed, it seems your email address, which doubles...

SG
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Sarah G.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for a small medical practice

Reviewed 2 months ago
Pros

Remedly's integration with 360 Payments has totally transformed our payment process. We require deposits for a lot of procedures and rather than making sure we don't miss phone calls with patients ready to give their credit card information, we can just email or text them an invoice.

Cons

The invoice and payment receipts are separate and very clunky. The invoice will show the breakdown of charges including sales tax (if included) etc. which is important for the patient to understand the charges. However, once they pay, the receipt, which is separate from the invoice does not include the same breakdown of details. Ex. if a product has sales tax, on the invoice the sales tax will be shown separately, I.e. shampoo: $20.00; tax: $2.00; TOTAL DUE: $22.00. But on the receipt, which is that we give our patients to show they have paid in full, the line item for the product will just show one price for that product, with tax included. I.e. shampoo: $22.00; TOTAL DUE: $22.00. This is confusing for patients to know exactly how much an item cost before tax.

Vendor response

We're glad to hear that Remedly's integration with 360 Payments has improved your payment workflows! We have also shared your input to separate out sales tax from retail price on our receipts with our product team for consideration. Your feedback makes us a better company and solution!

CM
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Cindy M.

Hospital & Health Care, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent software for plastic surgery practices!

Reviewed 2 months ago

Our experience with Remedy has been excellent so far! [SENSITIVE CONTENT] has been incredible every step of the way. Her follow up and attention detail are unmatched![SENSITIVE CONTENT] has helped us to learn the basics and now is taking us into more advanced functionality and use of the software. We looked at many other options when choosing a software program for our new practice. Hands down Remedy has been the best decision!

Pros

Remedy is easy to learn, navigate and use every day!

Cons

Nothing really major...a few glitches on patient entry and portal access/navigation for patients

Remedly FAQs and common questions

Q. What type of pricing plans does Remedly offer?

Remedly has the following pricing plans:
Starting from: $250.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Remedly?

Remedly has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Remedly support?

Remedly supports the following languages:
English


Q. Does Remedly offer an API?

No, Remedly does not have an API available.


Q. What level of support does Remedly offer?

Remedly offers the following support options:
Chat, 24/7 (Live rep), Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base

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