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SimplePractice logo
4.6
2.6K

Private practice made simple

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.4
Pros and Cons from SimplePractice users   
avatar
+15
Love the calendar feature where it syncs with my Google calendar. Love the reminders for client appointments and how they can manage their own appointments.
I have struggled most with billing—getting cards to not charge for missed appointments. Reminders have occasionally caught me off guard—either they went out too many times or not enough.
I like the fact that we no longer have to have paper files, ease of use overall and some of the features like appointment reminders, the ability to create and add your own documents.
This annoyed me because my time is very valuable and I specifically set aside the time for my training and no one bothered to alert me that it had been canceled.
This software is richly featured. I've appreciated the ability to create very sophisticated custom online intake forms, and and the autopay enrollment for automated batch credit card billings.
My main complaint is that I have had trouble getting someone on the phone when I have an issue. They do tend to respond by email quickly but sometimes I would prefer a phone conversation.
I am appreciate of the customer service that is prompt with response. The software has amazing training videos that assists with new users like myself.
The prompts for setup were a bit confusing and I'm having trouble getting back to some sections that I worked on previously.
What I love most is the ease and simplicity of the program that offers so much. It’s like having an assistant to help you with all of the paperwork without the high cost of payroll.
I love how user friendly it is and how it keeps me so organized. Technical support is very helpful and attentive.
I appreciate the ease at which everything is located and available. The site is very easy to navigate and set up and you feel confident everything you need to be successful is at your fingertips.
This makes it very easy for your business to be able to have everything in one spot making it very easy to keep a nice clean process.
I am grateful for the whole system, and how it integrates into the front end of the client experience. Thank you for creating something that is easy to pick up and use right away.
I enjoyed all of the features that the software has including saving psychological notes, uploading important documents, and billing through credit cards.
The ease of use of documentation such as progress notes and billing.
The software is very user friendly and cost effective. I am able to integrate it with my calendar and I can take online payments easily.
SimplePractice is consistently making updates and improvements which is great to keep up with its usability.
I like the ease of use of simple practice. I think the design of simple practice is therapist oriented so its very handy to therapist.
Love the calendar feature where it syncs with my Google calendar. Love the reminders for client appointments and how they can manage their own appointments.
I have struggled most with billing—getting cards to not charge for missed appointments. Reminders have occasionally caught me off guard—either they went out too many times or not enough.
I like the fact that we no longer have to have paper files, ease of use overall and some of the features like appointment reminders, the ability to create and add your own documents.
This annoyed me because my time is very valuable and I specifically set aside the time for my training and no one bothered to alert me that it had been canceled.
This software is richly featured. I've appreciated the ability to create very sophisticated custom online intake forms, and and the autopay enrollment for automated batch credit card billings.
My main complaint is that I have had trouble getting someone on the phone when I have an issue. They do tend to respond by email quickly but sometimes I would prefer a phone conversation.
I am appreciate of the customer service that is prompt with response. The software has amazing training videos that assists with new users like myself.
The prompts for setup were a bit confusing and I'm having trouble getting back to some sections that I worked on previously.
What I love most is the ease and simplicity of the program that offers so much. It’s like having an assistant to help you with all of the paperwork without the high cost of payroll.
I love how user friendly it is and how it keeps me so organized. Technical support is very helpful and attentive.
I appreciate the ease at which everything is located and available. The site is very easy to navigate and set up and you feel confident everything you need to be successful is at your fingertips.
This makes it very easy for your business to be able to have everything in one spot making it very easy to keep a nice clean process.
I am grateful for the whole system, and how it integrates into the front end of the client experience. Thank you for creating something that is easy to pick up and use right away.
I enjoyed all of the features that the software has including saving psychological notes, uploading important documents, and billing through credit cards.
The ease of use of documentation such as progress notes and billing.
The software is very user friendly and cost effective. I am able to integrate it with my calendar and I can take online payments easily.
SimplePractice is consistently making updates and improvements which is great to keep up with its usability.
I like the ease of use of simple practice. I think the design of simple practice is therapist oriented so its very handy to therapist.
Love the calendar feature where it syncs with my Google calendar. Love the reminders for client appointments and how they can manage their own appointments.
I have struggled most with billing—getting cards to not charge for missed appointments. Reminders have occasionally caught me off guard—either they went out too many times or not enough.
I like the fact that we no longer have to have paper files, ease of use overall and some of the features like appointment reminders, the ability to create and add your own documents.
This annoyed me because my time is very valuable and I specifically set aside the time for my training and no one bothered to alert me that it had been canceled.
This software is richly featured. I've appreciated the ability to create very sophisticated custom online intake forms, and and the autopay enrollment for automated batch credit card billings.
My main complaint is that I have had trouble getting someone on the phone when I have an issue. They do tend to respond by email quickly but sometimes I would prefer a phone conversation.
I am appreciate of the customer service that is prompt with response. The software has amazing training videos that assists with new users like myself.
The prompts for setup were a bit confusing and I'm having trouble getting back to some sections that I worked on previously.
What I love most is the ease and simplicity of the program that offers so much. It’s like having an assistant to help you with all of the paperwork without the high cost of payroll.
I love how user friendly it is and how it keeps me so organized. Technical support is very helpful and attentive.
I appreciate the ease at which everything is located and available. The site is very easy to navigate and set up and you feel confident everything you need to be successful is at your fingertips.
This makes it very easy for your business to be able to have everything in one spot making it very easy to keep a nice clean process.
I am grateful for the whole system, and how it integrates into the front end of the client experience. Thank you for creating something that is easy to pick up and use right away.
I enjoyed all of the features that the software has including saving psychological notes, uploading important documents, and billing through credit cards.
The ease of use of documentation such as progress notes and billing.
The software is very user friendly and cost effective. I am able to integrate it with my calendar and I can take online payments easily.
SimplePractice is consistently making updates and improvements which is great to keep up with its usability.
I like the ease of use of simple practice. I think the design of simple practice is therapist oriented so its very handy to therapist.
Exym logo
4.6
40

Giving our customers the freedom to focus on care.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.2
Pros and Cons from Exym users   
+13
One of the most significant benefits has been the ease of billing, which has significantly improved since implementing the software.
At times, it is hard to get questions answered and solutions to some of our problems are simply not addressed or responses get lost in translation.
Overall experience with EXYM has been very positive. The support team is very helpful in answering questions when I have them, and are very responsive to my questions.
The downside is that there are times when it takes a while to generate a response for my requests.
Overall good customer support and communication regarding changes; They have been great about staying on top of the many changes coming in regulations and requirements from funders.
It can be slow and will occasionally give error messages.
Overall, it has been a great experience. Our patients get better care because everything we need is included in Exym and that streamlines care for our clients.
It took a while to get used to finding certain areas and reports when first getting started. Have since learned terminology used, but frustrating at the beginning.
We have not switch to the new User Interface yet. However, I do like the fact that people may prefer the current version and so the capabilities to switch back and forth is awesome.
The ability to chart client progress is vital. Once setup, it's easy to navigate and pretty intuitive.
My overall experience with Exym has been excellent. The integration team provided exceptional support, making the transition to Exym seamless and effortless.
The customer care is top notch. You can create a help ticket or post a question in a forum and always receive feedback.
Easy to write group notes and care coordination notes,, which is what I use most.
Its easy to use and customer service is helpful.
Exym is easy to use & is great as a "one stop shop" for Medical Billing & Medical Records.
Exym Delivers Exceptional Integration and Billing Support, Streamlining Mental Health Operations.
One of the most significant benefits has been the ease of billing, which has significantly improved since implementing the software.
At times, it is hard to get questions answered and solutions to some of our problems are simply not addressed or responses get lost in translation.
Overall experience with EXYM has been very positive. The support team is very helpful in answering questions when I have them, and are very responsive to my questions.
The downside is that there are times when it takes a while to generate a response for my requests.
Overall good customer support and communication regarding changes; They have been great about staying on top of the many changes coming in regulations and requirements from funders.
It can be slow and will occasionally give error messages.
Overall, it has been a great experience. Our patients get better care because everything we need is included in Exym and that streamlines care for our clients.
It took a while to get used to finding certain areas and reports when first getting started. Have since learned terminology used, but frustrating at the beginning.
We have not switch to the new User Interface yet. However, I do like the fact that people may prefer the current version and so the capabilities to switch back and forth is awesome.
The ability to chart client progress is vital. Once setup, it's easy to navigate and pretty intuitive.
My overall experience with Exym has been excellent. The integration team provided exceptional support, making the transition to Exym seamless and effortless.
The customer care is top notch. You can create a help ticket or post a question in a forum and always receive feedback.
Easy to write group notes and care coordination notes,, which is what I use most.
Its easy to use and customer service is helpful.
Exym is easy to use & is great as a "one stop shop" for Medical Billing & Medical Records.
Exym Delivers Exceptional Integration and Billing Support, Streamlining Mental Health Operations.
One of the most significant benefits has been the ease of billing, which has significantly improved since implementing the software.
At times, it is hard to get questions answered and solutions to some of our problems are simply not addressed or responses get lost in translation.
Overall experience with EXYM has been very positive. The support team is very helpful in answering questions when I have them, and are very responsive to my questions.
The downside is that there are times when it takes a while to generate a response for my requests.
Overall good customer support and communication regarding changes; They have been great about staying on top of the many changes coming in regulations and requirements from funders.
It can be slow and will occasionally give error messages.
Overall, it has been a great experience. Our patients get better care because everything we need is included in Exym and that streamlines care for our clients.
It took a while to get used to finding certain areas and reports when first getting started. Have since learned terminology used, but frustrating at the beginning.
We have not switch to the new User Interface yet. However, I do like the fact that people may prefer the current version and so the capabilities to switch back and forth is awesome.
The ability to chart client progress is vital. Once setup, it's easy to navigate and pretty intuitive.
My overall experience with Exym has been excellent. The integration team provided exceptional support, making the transition to Exym seamless and effortless.
The customer care is top notch. You can create a help ticket or post a question in a forum and always receive feedback.
Easy to write group notes and care coordination notes,, which is what I use most.
Its easy to use and customer service is helpful.
Exym is easy to use & is great as a "one stop shop" for Medical Billing & Medical Records.
Exym Delivers Exceptional Integration and Billing Support, Streamlining Mental Health Operations.
Tebra logo
4.0
1.2K

Automated solution for medical practice management

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.6
    Ease of use
    4.0
    Features
    3.8
    Customer support
    3.8
Pros and Cons from Tebra users   
avatar
+15
The software is user friendly so that help's me as an Owner to train new staff on billing. I also love the "unpaid insurance claim" report that helps my employees to work the Account's Receivable's.
This is a truly terrible billing software with poor customer service. I strongly advise talking with your billers before going down this road.
With a few tweaks to the system (I'd love to help!), coupled with its extreme ease of use and excellent reliability, Kareo EHR could become a powerhouse in the rapidly growing urgent care market.
They will leave you on the phone for 25-40 minutes before getting you some body who will brush you off. You have to figure your problems by yourself or suck it up.
The best product I have every used and when I need help the service is excellent.
Kareo knew about the problem, saw what was happening and could not fix it. It was yet another Kareo glitch due to the badly executed and buggy software.
I have been using Kareo since 2006, and I find the ease of use and the ability to integrate with multiple EMR products is good.
Workflow is inefficient for my practice and customizations are very limited. Patients found it difficult to use and I could not customize anything to address patient concerns.
I am still growing and encourage those I meet to transition to using this software. I have demonstrated my confidence in Kareo by including page on my business website promoting Kareo.
I do not have enough room to write a complete list of how terrible Kareo is.
As a new practice, price was very influential in the decision to go with Kareo. Our Success Coach was very helpful at first.
We had tons of rejections and denials for months. Our billers were on the verge of leaving because it was so much of a hassle.
Kareo customer service is always very easy to get in touch with and they are always pleasant and helpful.
Ultimately, when I delved further into the product, I realized that it would not work for me. I never even used the EMR. Kareo refused to consider any discount, any suspension, or any change at all.
It was easy to set-up the Inventory for each Insurance Carrier. I love the automatic posting capability.
It is a wonderful product to house medical billing information. You have easy access and may reports and tools to access when managing patient accounts.
Kareo is easy to use and easy to learn how to use. I liked the support of the onboarding team at Kareo as they taught us how to set up the software and how to get the most out of it.
Easy to navigate and tech support is fantastic.
The software is user friendly so that help's me as an Owner to train new staff on billing. I also love the "unpaid insurance claim" report that helps my employees to work the Account's Receivable's.
This is a truly terrible billing software with poor customer service. I strongly advise talking with your billers before going down this road.
With a few tweaks to the system (I'd love to help!), coupled with its extreme ease of use and excellent reliability, Kareo EHR could become a powerhouse in the rapidly growing urgent care market.
They will leave you on the phone for 25-40 minutes before getting you some body who will brush you off. You have to figure your problems by yourself or suck it up.
The best product I have every used and when I need help the service is excellent.
Kareo knew about the problem, saw what was happening and could not fix it. It was yet another Kareo glitch due to the badly executed and buggy software.
I have been using Kareo since 2006, and I find the ease of use and the ability to integrate with multiple EMR products is good.
Workflow is inefficient for my practice and customizations are very limited. Patients found it difficult to use and I could not customize anything to address patient concerns.
I am still growing and encourage those I meet to transition to using this software. I have demonstrated my confidence in Kareo by including page on my business website promoting Kareo.
I do not have enough room to write a complete list of how terrible Kareo is.
As a new practice, price was very influential in the decision to go with Kareo. Our Success Coach was very helpful at first.
We had tons of rejections and denials for months. Our billers were on the verge of leaving because it was so much of a hassle.
Kareo customer service is always very easy to get in touch with and they are always pleasant and helpful.
Ultimately, when I delved further into the product, I realized that it would not work for me. I never even used the EMR. Kareo refused to consider any discount, any suspension, or any change at all.
It was easy to set-up the Inventory for each Insurance Carrier. I love the automatic posting capability.
It is a wonderful product to house medical billing information. You have easy access and may reports and tools to access when managing patient accounts.
Kareo is easy to use and easy to learn how to use. I liked the support of the onboarding team at Kareo as they taught us how to set up the software and how to get the most out of it.
Easy to navigate and tech support is fantastic.
The software is user friendly so that help's me as an Owner to train new staff on billing. I also love the "unpaid insurance claim" report that helps my employees to work the Account's Receivable's.
This is a truly terrible billing software with poor customer service. I strongly advise talking with your billers before going down this road.
With a few tweaks to the system (I'd love to help!), coupled with its extreme ease of use and excellent reliability, Kareo EHR could become a powerhouse in the rapidly growing urgent care market.
They will leave you on the phone for 25-40 minutes before getting you some body who will brush you off. You have to figure your problems by yourself or suck it up.
The best product I have every used and when I need help the service is excellent.
Kareo knew about the problem, saw what was happening and could not fix it. It was yet another Kareo glitch due to the badly executed and buggy software.
I have been using Kareo since 2006, and I find the ease of use and the ability to integrate with multiple EMR products is good.
Workflow is inefficient for my practice and customizations are very limited. Patients found it difficult to use and I could not customize anything to address patient concerns.
I am still growing and encourage those I meet to transition to using this software. I have demonstrated my confidence in Kareo by including page on my business website promoting Kareo.
I do not have enough room to write a complete list of how terrible Kareo is.
As a new practice, price was very influential in the decision to go with Kareo. Our Success Coach was very helpful at first.
We had tons of rejections and denials for months. Our billers were on the verge of leaving because it was so much of a hassle.
Kareo customer service is always very easy to get in touch with and they are always pleasant and helpful.
Ultimately, when I delved further into the product, I realized that it would not work for me. I never even used the EMR. Kareo refused to consider any discount, any suspension, or any change at all.
It was easy to set-up the Inventory for each Insurance Carrier. I love the automatic posting capability.
It is a wonderful product to house medical billing information. You have easy access and may reports and tools to access when managing patient accounts.
Kareo is easy to use and easy to learn how to use. I liked the support of the onboarding team at Kareo as they taught us how to set up the software and how to get the most out of it.
Easy to navigate and tech support is fantastic.
TherapyNotes, LLC logo
4.7
910

Online mental health EMR and practice management software.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.8
Pros and Cons from TherapyNotes, LLC users   
+15
Customer support is great, not a software that we will recommend to other practices that reach out to us inquiring software that is the best for their practice.
I am struggling with it, at this time however, because I am having to (at 53 y.o) learn how to do my own billing and am often lost in these very spooky woods alone.
Customer support is superb, especially compared to the practice management software we were using prior. Therapy Notes constantly improves and updates, adding both free and paid features.
I have 2 complaints having used one of TherapyNotes competitors at my previous practice. One, I miss having an app on my phone.
Billing is so easy and it gives you billing at your finger tips, it is user friendly and the staff is awesome on assisting if you are not sure how to utilize all the features.
One more complaint: I have been a psychologist for over 25 years.
Otherwise, I like all their features and their customer support system is always on top of it and extremely helpful.
That has been a rather frustrating experience and can possibly lead to audit issues.
Reliable comprehensive software that is affordable for a mental health practice.
I have long enjoyed the TherapyNotes system and often recommend it. It is an ever evolving therapist oriented office support platform and I have always found it to be helpful.
I am in the promotional period and so far I am impressed by the delivery of service. The ability to import treatment plan information right into the notes saves time, because they do it for you.
I have also been impressed with the quality of the customer service with the support staff agent.
I've been pleasantly surprised over and over again as they continue to improve on what was already a clean, intuitive program.
It's great for organization, treatment planning, client onboarding and progress notes.
Overall TherapyNotes is worth the money. Customer service was great.
It is very easy to use which takes one thing off my plate. And if I ever have a question, the customer services is, hands down, the best I’ve found.
I am grateful to the TherapyNotes team for making this software available to me at a discount. I provide pro bono services 1x/week, through Give an Hour, to a military family.
I made sure to tell my director as well as the 7 Licensed Therapists I service. The software is user friendly and I've not encountered any issues.
Customer support is great, not a software that we will recommend to other practices that reach out to us inquiring software that is the best for their practice.
I am struggling with it, at this time however, because I am having to (at 53 y.o) learn how to do my own billing and am often lost in these very spooky woods alone.
Customer support is superb, especially compared to the practice management software we were using prior. Therapy Notes constantly improves and updates, adding both free and paid features.
I have 2 complaints having used one of TherapyNotes competitors at my previous practice. One, I miss having an app on my phone.
Billing is so easy and it gives you billing at your finger tips, it is user friendly and the staff is awesome on assisting if you are not sure how to utilize all the features.
One more complaint: I have been a psychologist for over 25 years.
Otherwise, I like all their features and their customer support system is always on top of it and extremely helpful.
That has been a rather frustrating experience and can possibly lead to audit issues.
Reliable comprehensive software that is affordable for a mental health practice.
I have long enjoyed the TherapyNotes system and often recommend it. It is an ever evolving therapist oriented office support platform and I have always found it to be helpful.
I am in the promotional period and so far I am impressed by the delivery of service. The ability to import treatment plan information right into the notes saves time, because they do it for you.
I have also been impressed with the quality of the customer service with the support staff agent.
I've been pleasantly surprised over and over again as they continue to improve on what was already a clean, intuitive program.
It's great for organization, treatment planning, client onboarding and progress notes.
Overall TherapyNotes is worth the money. Customer service was great.
It is very easy to use which takes one thing off my plate. And if I ever have a question, the customer services is, hands down, the best I’ve found.
I am grateful to the TherapyNotes team for making this software available to me at a discount. I provide pro bono services 1x/week, through Give an Hour, to a military family.
I made sure to tell my director as well as the 7 Licensed Therapists I service. The software is user friendly and I've not encountered any issues.
Customer support is great, not a software that we will recommend to other practices that reach out to us inquiring software that is the best for their practice.
I am struggling with it, at this time however, because I am having to (at 53 y.o) learn how to do my own billing and am often lost in these very spooky woods alone.
Customer support is superb, especially compared to the practice management software we were using prior. Therapy Notes constantly improves and updates, adding both free and paid features.
I have 2 complaints having used one of TherapyNotes competitors at my previous practice. One, I miss having an app on my phone.
Billing is so easy and it gives you billing at your finger tips, it is user friendly and the staff is awesome on assisting if you are not sure how to utilize all the features.
One more complaint: I have been a psychologist for over 25 years.
Otherwise, I like all their features and their customer support system is always on top of it and extremely helpful.
That has been a rather frustrating experience and can possibly lead to audit issues.
Reliable comprehensive software that is affordable for a mental health practice.
I have long enjoyed the TherapyNotes system and often recommend it. It is an ever evolving therapist oriented office support platform and I have always found it to be helpful.
I am in the promotional period and so far I am impressed by the delivery of service. The ability to import treatment plan information right into the notes saves time, because they do it for you.
I have also been impressed with the quality of the customer service with the support staff agent.
I've been pleasantly surprised over and over again as they continue to improve on what was already a clean, intuitive program.
It's great for organization, treatment planning, client onboarding and progress notes.
Overall TherapyNotes is worth the money. Customer service was great.
It is very easy to use which takes one thing off my plate. And if I ever have a question, the customer services is, hands down, the best I’ve found.
I am grateful to the TherapyNotes team for making this software available to me at a discount. I provide pro bono services 1x/week, through Give an Hour, to a military family.
I made sure to tell my director as well as the 7 Licensed Therapists I service. The software is user friendly and I've not encountered any issues.
Valant EHR Suite logo
4.1
278

Behavioral Health EHR, PM, Billing, and Telehealth software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.9
    Ease of use
    4.0
    Features
    3.9
    Customer support
    4.0
Pros and Cons from Valant EHR Suite users   
+15
The trainer was also fantastic. This is geared towards mental health and they do an amazing job with every mental health inventory imaginable.
Customer service is severely lacking, especially their accounting department, who will never answer the phone or call you back if you need to dispute a charge.
I have been using Valant software for over a year now and it is has saved me a large amount of time with the awesome reporting features that come with the software.
Horrific customer service and dishonest leadership team.
Both the Therapists and Prescribing Clinicians have adapted well to it, and I as a Prescribing Physician Assistant find it an excellent way to follow and care for my patients.
From a provider perspective, trying to document has been a nightmare in the new platform too. This software isn't 2015 certified either which has resulted in problems with one of our payers.
Valant is incredibly easy and intuitive to use. It was designed for behavioral health care providers specifically, so all of the functionality is geared toward those who provide mental health care.
Very poor customer support. Not able to connect to other products.
The company constantly works to keep it up to date, tech assistance is prompt and always helpful, and in general it's a beautiful, well-designed system.
The onboarding and initial learning is a steep curve in my opinion. Training modules were a bit confusing to use.
The tech support services have greatly improved since the first time I used Valant. They are patient and knowledgeable whenever I have questions or need help walking through different issues.
It is incredibly cumbersome and difficult to navigate.
Valant is an example of what can be achieved with a great team of programmers and support personnel. This will be a well spent investment in your practice.
This was an unprofessional, despicable money grab. Why would we extend with Valant for 12 months, when we were a few months away from closing our account.
I LOVE that you can actually type in a patient name in reports and it actually takes you to the letter in the alphabet rather than having to scroll through the entire list of patients.
It's outdated and has limited integration features.
Your customer service team is one of the best in the business. They know their stuff and if they don't know, they find someone who does.
Ease of use , intuitive steps, complete risk assessments in progress notes , access 24/7 from anywhere due to cloud storage.frequent updates keep us cutting edge Love it.
The trainer was also fantastic. This is geared towards mental health and they do an amazing job with every mental health inventory imaginable.
Customer service is severely lacking, especially their accounting department, who will never answer the phone or call you back if you need to dispute a charge.
I have been using Valant software for over a year now and it is has saved me a large amount of time with the awesome reporting features that come with the software.
Horrific customer service and dishonest leadership team.
Both the Therapists and Prescribing Clinicians have adapted well to it, and I as a Prescribing Physician Assistant find it an excellent way to follow and care for my patients.
From a provider perspective, trying to document has been a nightmare in the new platform too. This software isn't 2015 certified either which has resulted in problems with one of our payers.
Valant is incredibly easy and intuitive to use. It was designed for behavioral health care providers specifically, so all of the functionality is geared toward those who provide mental health care.
Very poor customer support. Not able to connect to other products.
The company constantly works to keep it up to date, tech assistance is prompt and always helpful, and in general it's a beautiful, well-designed system.
The onboarding and initial learning is a steep curve in my opinion. Training modules were a bit confusing to use.
The tech support services have greatly improved since the first time I used Valant. They are patient and knowledgeable whenever I have questions or need help walking through different issues.
It is incredibly cumbersome and difficult to navigate.
Valant is an example of what can be achieved with a great team of programmers and support personnel. This will be a well spent investment in your practice.
This was an unprofessional, despicable money grab. Why would we extend with Valant for 12 months, when we were a few months away from closing our account.
I LOVE that you can actually type in a patient name in reports and it actually takes you to the letter in the alphabet rather than having to scroll through the entire list of patients.
It's outdated and has limited integration features.
Your customer service team is one of the best in the business. They know their stuff and if they don't know, they find someone who does.
Ease of use , intuitive steps, complete risk assessments in progress notes , access 24/7 from anywhere due to cloud storage.frequent updates keep us cutting edge Love it.
The trainer was also fantastic. This is geared towards mental health and they do an amazing job with every mental health inventory imaginable.
Customer service is severely lacking, especially their accounting department, who will never answer the phone or call you back if you need to dispute a charge.
I have been using Valant software for over a year now and it is has saved me a large amount of time with the awesome reporting features that come with the software.
Horrific customer service and dishonest leadership team.
Both the Therapists and Prescribing Clinicians have adapted well to it, and I as a Prescribing Physician Assistant find it an excellent way to follow and care for my patients.
From a provider perspective, trying to document has been a nightmare in the new platform too. This software isn't 2015 certified either which has resulted in problems with one of our payers.
Valant is incredibly easy and intuitive to use. It was designed for behavioral health care providers specifically, so all of the functionality is geared toward those who provide mental health care.
Very poor customer support. Not able to connect to other products.
The company constantly works to keep it up to date, tech assistance is prompt and always helpful, and in general it's a beautiful, well-designed system.
The onboarding and initial learning is a steep curve in my opinion. Training modules were a bit confusing to use.
The tech support services have greatly improved since the first time I used Valant. They are patient and knowledgeable whenever I have questions or need help walking through different issues.
It is incredibly cumbersome and difficult to navigate.
Valant is an example of what can be achieved with a great team of programmers and support personnel. This will be a well spent investment in your practice.
This was an unprofessional, despicable money grab. Why would we extend with Valant for 12 months, when we were a few months away from closing our account.
I LOVE that you can actually type in a patient name in reports and it actually takes you to the letter in the alphabet rather than having to scroll through the entire list of patients.
It's outdated and has limited integration features.
Your customer service team is one of the best in the business. They know their stuff and if they don't know, they find someone who does.
Ease of use , intuitive steps, complete risk assessments in progress notes , access 24/7 from anywhere due to cloud storage.frequent updates keep us cutting edge Love it.
Noteable logo
4.7
44

Practice management tool for behavioral service providers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.6
    Customer support
    5.0
Pros and Cons from Noteable users   
+11
I am overall very pleased with Noteable. I am very happy with the support that we are provided when there is an issue.
The only thing I find unfavorable is the inability to change some of the predetermined fields that our company does not utilize.
There are so many built in features that ensure you, as a practitioner, have an easy job in managing and ensuring quality care.
There are no aspects of the product that are difficult to use. The integration process was smooth once all employees became accustomed to the layout of the site.
This system is super user friendly. My direct contact is always very helpful when I need things changed or updated, which has helped with implementation significantly.
Initially, notable was just another terrible ABA software that was hard to understand.
I love how creative I can be when planning treatment for my clients, whether it's managing behaviors or creating thorough and precise treatment objectives.
Not being able to pull a report on our pay (or how they compute or pay based on work submissions in noteable.). I do not like the word count.
From discovery to implementation, above all the things I appreciate about this platform the customer service and support is like none-other.
SENSITIVE CONTENT] was amazing and I was pleasantly surprised he was able to walk me through the steps instead of passing me around.
I also like the analytics category, which I use often to identify consumers that are seen over approved units.
It has been great and customer service is phenomenal.
Features were pretty easy to use and the implementation process was very easy.
Sensitive content hidden] has been great with the hands on communication to build a site that we could fully utilize. I am able to track clients and staff in one place from anywhere.
I am overall very pleased with Noteable. I am very happy with the support that we are provided when there is an issue.
The only thing I find unfavorable is the inability to change some of the predetermined fields that our company does not utilize.
There are so many built in features that ensure you, as a practitioner, have an easy job in managing and ensuring quality care.
There are no aspects of the product that are difficult to use. The integration process was smooth once all employees became accustomed to the layout of the site.
This system is super user friendly. My direct contact is always very helpful when I need things changed or updated, which has helped with implementation significantly.
Initially, notable was just another terrible ABA software that was hard to understand.
I love how creative I can be when planning treatment for my clients, whether it's managing behaviors or creating thorough and precise treatment objectives.
Not being able to pull a report on our pay (or how they compute or pay based on work submissions in noteable.). I do not like the word count.
From discovery to implementation, above all the things I appreciate about this platform the customer service and support is like none-other.
SENSITIVE CONTENT] was amazing and I was pleasantly surprised he was able to walk me through the steps instead of passing me around.
I also like the analytics category, which I use often to identify consumers that are seen over approved units.
It has been great and customer service is phenomenal.
Features were pretty easy to use and the implementation process was very easy.
Sensitive content hidden] has been great with the hands on communication to build a site that we could fully utilize. I am able to track clients and staff in one place from anywhere.
I am overall very pleased with Noteable. I am very happy with the support that we are provided when there is an issue.
The only thing I find unfavorable is the inability to change some of the predetermined fields that our company does not utilize.
There are so many built in features that ensure you, as a practitioner, have an easy job in managing and ensuring quality care.
There are no aspects of the product that are difficult to use. The integration process was smooth once all employees became accustomed to the layout of the site.
This system is super user friendly. My direct contact is always very helpful when I need things changed or updated, which has helped with implementation significantly.
Initially, notable was just another terrible ABA software that was hard to understand.
I love how creative I can be when planning treatment for my clients, whether it's managing behaviors or creating thorough and precise treatment objectives.
Not being able to pull a report on our pay (or how they compute or pay based on work submissions in noteable.). I do not like the word count.
From discovery to implementation, above all the things I appreciate about this platform the customer service and support is like none-other.
SENSITIVE CONTENT] was amazing and I was pleasantly surprised he was able to walk me through the steps instead of passing me around.
I also like the analytics category, which I use often to identify consumers that are seen over approved units.
It has been great and customer service is phenomenal.
Features were pretty easy to use and the implementation process was very easy.
Sensitive content hidden] has been great with the hands on communication to build a site that we could fully utilize. I am able to track clients and staff in one place from anywhere.
NextGen Behavioral Health Suite logo
0

Cloud-based EHR and medical practice management software

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Reviews Sentiment
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No reviews

Positive Reviews
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No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from NextGen Behavioral Health Suite users   
No pros & cons found
CentralReach logo
4.4
129

Practice management & EHR for therapists and educators

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Reviews Sentiment