Doxy.me vs Jane

Mend

Carepatron

Teladoc Health

Achieve single-digit no-show rates and 90+% patient engagement powered by A.I. AI no-show and cancellation predictors, reminders, telemedicine, automated patient payments, digital forms, and scheduling.

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

Teladoc provides an online platform for medical professionals including physicians, registered dietitians, dermatologists, and behavioral health specialists to connect with patients via phone or video call, without the need for in-person visits.

Doxy.me is a cloud-based telemedicine solution designed to help healthcare professionals diagnose & treat patients via videoconference, audio communication, or text message. Features include virtual waiting room management, notifications, screen sharing, group calling, file transfer & image capture.

Activity Dashboard

Alerts/Notifications

Appointment Scheduling

Billing & Invoicing

Chat/Messaging

Compliance Management

Confirmations/Reminders

Customizable Branding

Document Management

Electronic Payments

Email Reminders

File Sharing

For Medical Purposes

HIPAA Compliant

Live Chat

Monitoring

Multi-Provider Practice

One-to-One Messaging

Online Forms

Payment Processing

Reminders

Remote Treatment Planning

Reporting & Statistics

Scheduling

Self Service Portal

Third-Party Integrations

Two-Way Audio & Video

Video Conferencing

Virtual Waiting Room

Workflow Management

By industry, Doxy.me reviewers are most commonly professionals in mental health care (51%). The most frequent use case for Doxy.me cited by reviewers is telemedicine (86%).

Users and use cases

Most reviewers indicate that Doxy.me delivers strong value for money, especially praising the robust free plan for solo practitioners and startups. Some users report that advanced features require paid plans, and a few mention higher upgrade costs.

Value for money

Doxy.me is a telemedicine solution offering key features such as two-way audio and video, HIPAA compliance, a virtual waiting room, video conferencing, and one-to-one messaging, among others.

Doxy.me

Web-based

SimplePractice

VSee Clinic

TherapyNotes, LLC

Jane

TheraNest

DrChrono

Tebra

CharmHealth

AestheticsPro

Free

Professional

Clinic

Enterprise

Session disruptions from calls

Licensed Clinical Mental Health Counselor

Sometimes audio or visual are interrupted by my client receiving an incoming call on their smart phone.

I note when my clients call from their cell phones and a call comes the sound quality is reduced.

62% of reviewers feel negative about Doxy.me’s call quality, particularly when using mobile devices. Users report that incoming phone calls or text messages on a client’s smartphone can interrupt or disconnect telehealth sessions, causing loss of audio or requiring reconnection. They mention that call quality is sometimes subpar compared to other platforms, with dropped calls and reduced sound clarity. Reviewers find these interruptions disruptive to the flow of appointments and note that mobile device limitations are a recurring challenge.

Frequent video freezing interruptions

91% of reviewers feel negative about Doxy.me’s freezing issues. Users report that video and audio frequently freeze during sessions, causing interruptions and frustration for both providers and clients. They say these disruptions often require restarting the session or refreshing the browser, breaking the flow of clinical work. Reviewers mention that freezing can occur even with high-speed internet and is a recurring problem that affects the reliability of appointments. Many find that these glitches impact the efficiency and overall experience of virtual care.

Unreliable audio performance

Registered Psychotherapist and Owner

The main drawback is that sometimes I have to ask the client to log out and then log back in if the audio or camera is not functioning.

LMFT

Occasionally the audio malfunctions, such as being inexplicably muted. When it is not the product of simple human error, then it can usually be  rectified by sometimes refreshing, or even closing the browser and reconnecting.

82% of reviewers feel negative about Doxy.me’s audio issues. Users indicate that sound problems are common, including dropped audio, echoes, and delays. They report frequent need to restart calls or log out and back in to resolve audio malfunctions. Reviewers say that audio disruptions can occur with certain devices, outdated browsers, or when using Bluetooth, and these issues often hinder effective communication during sessions. Many note that troubleshooting audio problems is a regular part of their workflow, which detracts from the overall user experience.

Unstable session connectivity

Owner

From time to time, I experience dropped connections and lagging connection times during high usage periods, usually mid-morning and early evening times for my business.  

71% of reviewers feel negative about Doxy.me’s connection issues. Users report that dropped calls, lagging connections, and difficulty maintaining stable sessions are common, especially during peak usage times. They say that both provider and client connectivity problems can disrupt appointments, sometimes requiring alternative methods of communication. Reviewers mention that connection instability leads to workflow interruptions and occasional inability to complete sessions, making it challenging to rely solely on the platform for telehealth services.

Sensitive to internet quality

Associate Marriage and Family Therapist

If either party has a poor internet connection, older computer, or unstable netbook/PC, the video call may not even work, making the ability to have have an appointment impossible.

65% of reviewers feel negative about Doxy.me’s dependence on internet connection quality. Users find that the platform requires strong, stable internet on both ends to function properly. They report that poor or inconsistent internet leads to dropped calls, lag, blurry video, and difficulty connecting, particularly for clients in rural or low-bandwidth areas. Reviewers say that these limitations can make it impossible to conduct sessions and that the platform is less forgiving of weak connections compared to some alternatives.

Strong security and privacy controls

office manager

A very secure website that keeps the office and patient information protected.

Physician

I like that it is secure and encrypted.  

95% of reviewers feel positive about Doxy.me’s security and access control. Users indicate that the platform provides a secure environment for confidential healthcare communications, which is vital for their practice. They value the encrypted sessions, reliable protection of patient data, and the ability to maintain privacy standards. Reviewers appreciate the platform’s professional feel and the confidence it gives them in safeguarding sensitive information. Many mention that Doxy.me’s security features are a key reason for choosing it over general-purpose video platforms.

Reliable telehealth functionality

Telehealth Manager

It has been awesome having the ability to conduct HIPAA compliant telehealth visits for patients with mobility issues; or otherwise have things that keep them from coming into a facility in person.

We have used this product for the past 6 months for our telemedicine calls and it has saved our company and we were able to help our patients stay on track with treatment plans and medications.

94% of reviewers feel positive about Doxy.me’s telehealth services. Users say the platform enables them to seamlessly transition from in-person to virtual care, supporting a wide range of telemedicine needs. They appreciate the ease of conducting therapy and medical sessions, the ability to serve clients with mobility or transportation barriers, and the platform’s user-friendly design. Reviewers note that Doxy.me helps reduce no-shows, allows for quick adaptation during emergencies, and supports both solo practitioners and larger organizations in delivering effective remote care.

Affordable HIPAA-compliant platform

Clinican 

Doxy.me has been the most helpful accessible, easy to navigate, HIPAA compliant softwares that I have used, the picture quality and sound are pretty reliable and it is absolutely worth it to upgrade to the professional setting if you are using Telehealth daily.

97% of reviewers feel positive about Doxy.me’s HIPAA compliance. Users say the platform enables them to meet legal and ethical requirements for secure telehealth without incurring high costs. They appreciate being able to offer confidential sessions, submit and sign forms securely, and expand their client base, especially for solo practitioners and nonprofits. Reviewers mention the peace of mind that comes from using a platform designed specifically for healthcare, noting that it is accessible, easy to implement, and often available at no or low cost, which is crucial for small practices and clinicians starting out.

Intuitive and simple experience

I had very limited experience with telehealth, but Doxy.me made the transition very simple.  

It has a user-friendly interface which makes life a lot easier for those of us who had to quickly move to Telehealth.

97% of reviewers feel positive about Doxy.me’s ease of use. Users find the interface straightforward and intuitive, requiring minimal training for both clinicians and clients. They highlight the simple navigation, lack of complicated features, and the convenience of a consistent meeting link. Reviewers say the platform is accessible even for those with limited technical skills, and they appreciate not needing to download an app. Many note that Doxy.me reduces stress when transitioning to telehealth and makes it easy to get started quickly, especially for those new to virtual care.

Enables consistent client access

Consultant/Clinician

The benefit of being able to provide services to my clients who experience challenges coming to the office for their therapy sessions has been a plus.  

94% of reviewers feel positive about Doxy.me’s client support features. Users report that the platform allows them to maintain regular contact with clients regardless of location, weather, or health concerns. They value the ability to offer therapy and medical services to clients who are housebound, traveling, or facing transportation challenges. Reviewers mention that Doxy.me helps them expand their reach, continue care during disruptions, and provide a reliable, easy-to-use experience for both providers and clients, which is especially important for small practices and those offering pro bono services.

Rachelle Goldberg, LMFT

Having the same four word link each time and being able to get multiple clients on at the same time even if they need to be separate geographically.

Clinical Social Worker

I can collect payments right through Doxy via Stripe, collect patient feedback via Dokbot, share information via screen share, and file transfer.

Psychotherapist

Free version - allows me to continue to work with the most vulnerable of people, knowing it's secure, HIPAA compliant (although not a thing in the UK, it speaks to the security) and has been more reliable than the paid version of another well-known platform.

psychotherapist

The security measures make the connection a little fussy i.e. if your camera has been used on another platform and that software is not closed, Doxy will not allow a video connection.  

Director of Pediatrics

This product is easy to use and within 2 weeks I was able to learn how to use it myself and create content to educate my entire health center and get us up and attending to patients during the pandemic.

Licensed Clinical Professional Counselor

Occasionally there's a little tech difficulties; that is mostly due to connection issues on the part of my client or myself, and usually if we close the session and restart, it gets cleared up.

Victim Advocate

It is a great way to meet with clients when, due to barriers such as i.e. work schedules, transportation, childcare, inclement weather, an in-person session is not feasible.

I guess I'll have to get the paid version so I can update the waiting room message, as it's several years outdated & I see NO way to update it with the FREE version???

LCSW

Also, sharing the Doxy link is super easy and I have options about how to share it and I can make the link unique or use the same one each time.

CEO and Mental Health Therapist

Doxy.me has saved me many times when my [other] company-specific EHR video platform would have serious issues in sound sycing.

The one thing I don’t like is there’s no way of setting up anything to block calls from coming through when using this and when a calls comes through it literally knocks the whole appointment down and kicks me out and I have to start all over.

Occupational Therapist

I work with adults with ADHD, and having a simple link has removed barriers around having to download apps or platforms that require frequent updating.

Administrator

When using the background feature I can only use the blur, as the other backgrounds do not integrate the background in a way that is not distracting.

owner and therapist

it is so intuitive, so the learning curve was low, which helped when the pandemic happened, and all of my clients had to move to telehealth.

Licensed Professional Counselor

The only con is the cost of paid subscription, however it's cheaper than most.

PRESIDENT

WE USE THIS PROGRAM QUITE HEAVILY AND EVEN MORESO WHEN WE ADDED PSYCHIATRIC TELEHEALTH MEDICATION EVALUATION AND FOLLOW UP SERVICES.

Clinician

Doxy had a known connectivity issue with slow response time and rude IT support team.

recent difficulty with poor connections if client is on the mobile phone.

Mental Health Therapist

Waiting room for patients works great and lets my patients know I will be with them after I finish with my appointment.

However, I did use the Clinic version for several months while I was in private practice.

psychololgist

The other issue was my ethernet cable which had a problem (I thought ethernet was to be preferred but cables wear out - who'd have guessed?) going over to Wi-Fi then totally fixed it.

The feature needs work integrating and blending the facilitator with the background smoothly.

Back in 2020-2021 there were occasionally connection problems, but I did not attribute that to doxy's service.

Doxy.me hit all the parameters I was looking for.

Therapist

They also keep up with timing of my sessions so I make sure to start and end on time for the next client.

If someone doesn't have a robust connection it can have video/audio issues

APRN-CNP, PMHNP

It blurs out a lot of the wrinkles, pock marks, signs of aging, and sun damage!  

I'll bet that in the future they will not allow a complaint to linger for months as they are perfectly capable to helping resolve such problems.

Facilitator

I have never had an issue with Doxy.me, it is reliable and the waiting room feature is so handy as I can sometimes run overtime in my schedules appointments and this feature takes the anxiety away knowing the next client is or isn't waiting on me.

Psychologist

the free version is limited and can't do screen sharing or customizing

The interface is consistently great for video calls.

Love the waiting room, and the fact that it is free.

It's the first telehealth platform I started with, so I'm a bit biased in that regard.

Owner and clinician

The usage is also very efficient, especially for my older clients that have challenges navigating technology.

Mental Health Counselor

Doxyme has allowed me some flexibility for people who cannot come to the office.  

This site allows me to continue my private practice in the most convenient way at this time in my career when I am needed at home....although I began using Doxy.me because of the Pandemic, I have been able to move from my in town office to my home seamlessly.

I'm a physician licensed in 3 states, and TeleMedicine is a must!!  

There is a reverberation the first few seconds when you join, but it disappears sometimes before even saying hello.

Almost always good transmission of both audio and video.

Counselor

I use this for counseling with my clients for telehealth.   

It's HIPAA compliant, and I've been using the free version for a few years now, in different states, and have had zero problems.  

Well, a lot has changed and new functionality has been added.  

physician

there are no real cons to using it, only the fact that your patient needs a web camera.

nothing; if there's ever an issue it's usually the client's audio device (headphones or such)

Clinical Psychologist

It respects and insures my patients' privacy.

I love that with the professional version I can provide my couple access for services when they are not able to be in the same space for the session.  

Sometimes connection is dodgy - postponement of appojntments has been necessary.

It helps make telehealth more engaging, interactive, and personal.

Like others, I have experienced the value of being available through HIPAA compliant computer sessions so that clients can keep appointments when under the weather and in the comfort of their own homes.  

I continue to use the free version as I am not working as much and don't need the extra features.

Client Support

Pricing

Connection Issues

Audio Issues

User Interface

Video Quality

Appointments

Background Options

Screen Sharing

Pandemic Usage

Large Enterprises

Small Business

Mid-size Business

Freelancers

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Doctoralia for Specialists

Doctoralia Pro provides solutions to manage communication between health centers and patients. It is designed for any type of clinic: therapeutic, pediatric, ophthalmology, dental, fertility, or respiratory. It helps to optimize time and increase revenue.

Jane is a cloud-based practice management software designed to help health and wellness practitioners manage online booking, scheduling, billing, and more.

Doxy.me vs Jane Comparison (2026)

Doxy.me

Jane

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives