DrChrono vs Carepatron

SimplePractice

Tebra

TherapyNotes, LLC

Practice Fusion

Valant EHR Suite

Zanda

Compare DrChrono and Carepatron based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Fusion

Fusion is an EMR for OT, PT, & SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, & more

Alleva

Our state-of-the-art platform will take your center into the 21st century and streamline the entire process of EMR. Our platform provides more efficient workflows, reducing burn-out, and improving the quality of care. Insights offers real-time data for better business decisions and easier reporting.

ModMed

ModMed offers a cloud-based EHR system designed specifically for medical specialty practices including dermatology, ophthalmology, and orthopedics. The platform integrates AI-based documentation tools, such as ModMed Scribe with practice management features to streamline clinical workflows and patient engagement. The solution connects clinical and administrative aspects of healthcare practices through specialty-specific interfaces and analytics capabilities.

DrChrono is a cloud-based healthcare platform that integrates electronic health records, practice management, and medical billing functionalities. The system offers customizable clinical notes, telehealth capabilities, and specialty-specific templates for medical practices of various sizes. DrChrono provides mobile accessibility through iOS apps, allowing healthcare providers to manage patient care from multiple devices.

Activity Dashboard

Alerts/Notifications

Appointment Management

Appointment Scheduling

Assessment Management

Audit Trail

Before & After Pictures

Billing & Invoicing

Calendar Management

Charting

Claims Management

Claims Scrubbing

Client Management

Clinical Notes

Code & Charge Entry

Coding Assistance

Compliance Tracking

Confirmations/Reminders

Co-Pay & Deductible Tracking

Credit Card Processing

Customizable Forms

Customizable Templates

Data Import/Export

Decision Support

Digital Signature

Document Templates

Drag & Drop

Drug Reference Database

Dunning Management

Electronic Claims

Electronic Prior Authorization

Employee Management

EMR/EHR

EPCS Compliant

E-Prescribing

Exercise Library

Faculty/Staff Management

For Cardiologists

For Chiropractors

For Dermatologists

For Family Medicine

For Healthcare

For Medical Purposes

For Medical Spas

For Mental/Behavioral Health

Formulary Management

For Obstetrics & Gynecology

For Ophthalmologists

For Optometrists

For Orthopedics

For Pain Management

For Physical Therapy

For Plastic Surgery Practices

For Podiatrists

For Primary Care

For Psychiatrists

For Urologists

Handwriting Recognition

Healthcare Compliance

HIPAA Compliant

Image Management

Initial Assessments

Insurance Eligibility Verification

Insurance Management

Inventory Management

Invoice History

kiosk

Lab Integration

Live Chat

Meaningful Use Certified

Medical Billing

Medication Alerts/Warnings

Medication History

Medication Management

Messaging

Mobile Access

Multi-Location

Multi-Physician

Multi-Provider Practice

No-Show Tracking

Notes Management

On Call Scheduling

ONC-ATCB Certified

One-to-One Messaging

Onsite Registration

Order Entry

Outcome Assessment Tools

Paper-Based Claims

Patient Education

Patient Engagement

Patient Flow Management

Patient Intake

Patient Management

Patient Portal

Patient Records Management

Patient Scheduling

Payment Processing

Physician Management

Reviewers indicate that DrChrono offers flexible pricing tiers and some users say it is affordable compared to competitors, with free trials and updates. However, some reviewers feel costs are high, especially for smaller practices, and report expensive add-ons.

Value for money

By industry, DrChrono reviewers are most commonly professionals in medical practice (67%). The most frequent use case for DrChrono cited by reviewers is electronic medical records (63%).

DrChrono

Web-based

iPhone

Android

iPad

Essentials

Essentials Plus

Advanced

Advanced Plus

Elite

Owner - Clinic Director

The only reason we didn't switch to a better platform sooner was because my entire practice and systems were built around the software so switching and training on new software was such a huge undertaking (and they are aware of that and why they raise prices 10-15% each year for their customers).

Chiro

They read like internal accounting ledgers rather than clear, patient-friendly statements, forcing staff to manually recreate statements each time a patient requests one.

Even when a patient is clearly on the schedule, reports often require extra, non-obvious steps to capture data correctly, making routine KPI tracking inefficient and error-prone.

Owner

Several major disappointments, but most recently Dr Chrono implemented a new policy that the EMR will not allow any staff, not even licensed staff, RN, LPN, etc, to send in a non-controlled prescription.  

Vice President

You can submit a support ticket which results in either an awareness of an issue with no steps for resolution,  or a flat out we can't reproduce your issue,  sorry.

Support is slow, often unhelpful, and you’re essentially locked into a contract with minimal freedom to cancel or exit—even when the system clearly fails to deliver on its promises.

Bugs that result in enties not saving, having to change and save multiple times for one item.

The software send calls and texts to 150 of my clients at 2am and offered no explanation or consideration.

The training offered was insufficient: generic, basic, did not address our specialty’s workflow or busy-practice realities.

CPT codes, diagnoses, and entries may disappear, fail to save, or duplicate.

Even worse, canceling the contract is almost impossible, trapping you in a system that doesn’t work.

PMHNP

There is no easy way to export chart notes, so it will cost thousands and thousands to transfer 9 provider's worth of data elsewhere.

Every aspect — design, functionality, service, and communication — feels broken.

President

Someday it might be a good software platform when it is fully developed. But as of today non of the actual financial numbers from provider production to billing can be trusted.

Aetna ERAs for two of our providers still don't work, 5 months after they forced us to change clearinghouses.  

There are a few options for customizing forms and templates.

Nurse Practitioner

Although it is simplified it is not as intuitive as other scheduling systems.

About to have to close my companies doors because of the economy, and have been trying for almost 6 months to get out of my contract (I’ve been in for 10 years), and during the attempts, they renewed my contract for another year and are saying I need to pay another year’s fees to cancel.  

First it was constant system slowness, glitches, then they outsourced their help desk.  

D.C.

The frequent system crashes, updates that don’t allow you to use the notation platform for several hours at a time.  

DrChrono application demands a huge deal of wife data.

Owner Physician

Claims processing is completely horrific.   Since they moved to I house clearing house from Trizetto we have had no claims processed in 2 months.  

DrChrono application has been very useful and creates great value for money.

Support is generally polite, but resolution is slow and often reactive.

Support is unresponsive and dismissive, often taking days or weeks to reply.

Makes no sense to put these barriers in healthcare.  

There was no integrated 2-way texting, so that had to be integrated 3rd party.

Over several years we ended up paying 3 times more per month than what our actual provider head count.

the platform became more and more unstable.

They have identified features that would be helpful to integrate in an EHR.  

Doctor of Nurse Practitioner

I have emails with screenshots and closing out tickets without developing a solution.

Easy to view schedule, simplified without the fluff.

owner

He quit within 2 months, now they wanted me to continuously pay for the monthly premiums despite the fact he's gone and there's no use there.

There are no consequences of their flaws even though we have bear financial cost of their system slowing down in the middle of a very busy day.

Medical Records

I deal with medical records everyday and it keeps me on my toes

Let me save you a lot of time, money and frustration by learning from my experience and go with a different company!

Signing up with Dr. Chrono was the worst practice decision I've made.

I hired a doctor and for me to add him i had to sign the contract for 1yr.

I will actively show any one that wants to know how they respond to their customers.

After six months of trying to get all of this fixed and functional it was never fixed.

You can submit the codes right from the software.

The salesperson was very good, but was not accurate on what the functionality of DrChrono.

Very expensive for not enough included features.

The scheduling is ok but everything else is hassle.

Patient service representative

The differences between this softwear and others are easily noted

office manger

Support takes FOREVER to get back on a ticket

Medical Doctor MD

Great experience and I would definitely consider using the system if it was more cost effective.

The staff, the managers and most likely all the way to the top.

It is impossible to reconcile we have tried it does not work.

Customer Support

Bugs and Issues

Pricing

Contract Issues

Insurance Claims

Scheduling

Data Management

Report Generation

Integrations

Features

Restrictive and opaque contracts

96% of reviewers feel negative about DrChrono’s contract issues. Some users report being locked into long-term agreements with little flexibility to cancel or adjust terms, even when the software does not meet expectations. Reviewers indicate that attempts to exit contracts often result in high fees or automatic renewals, and they feel important details are not disclosed upfront. They say communication from sales and onboarding teams becomes difficult after signing, and requests for help or resolution are often ignored. Users think these contract practices create frustration and financial strain.

DrChrono vs Carepatron Comparison (2026)

DrChrono

Carepatron

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives