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DrChrono

4.0
(468)

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Cloud based EHR

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(11)

DrChrono Pricing, Features, Reviews and Alternatives

DrChrono FAQs

Q. What type of pricing plans does DrChrono offer?

DrChrono has the following pricing plans:
Free Trial: Available

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Q. Who are the typical users of DrChrono?

DrChrono has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What languages does DrChrono support?

DrChrono supports the following languages:
English, Spanish

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Q. Does DrChrono support mobile devices?

DrChrono supports the following devices:
Android, iPad, iPhone

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Q. Does DrChrono offer an API?

Yes, DrChrono has an API available for use.

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Q. What other apps does DrChrono integrate with?

DrChrono integrates with the following applications:
Grow, Demandforce, Box, Square Point of Sale, InvoiceSherpa

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Q. What level of support does DrChrono offer?

DrChrono offers the following support options:
Phone Support, FAQs/Forum, Email/Help Desk, Chat, Knowledge Base

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DrChrono product overview

What is DrChrono?

DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.

Key benefits of using DrChrono

? DrChrono provides doctors and patients with tools to schedule appointments, check-in online for appointments, set automatic reminders, as well as integrate billing reports and analytics with the EHR platform.

? The EHR platform is integrated with revenue management solutions that support managed billing services including reimbursement management, billing ROI analysis, reporting and analytics.

? The tool helps to increase patient satisfaction through features such as online patient intake forms, secure doctor-patient messaging options and online scheduling & management of appointments.

? Higher editions of DrChrono EHR software support the creation of customized clinical forms and have added features such as voice-to-text tools and import of data from old forms.

? The software provides educational tools for patients to help them understand diagnoses, displaying medical imaging and adding freehand notes directly to the images from the iPad.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
FAQs/Forum
Email/Help Desk
Chat
Knowledge Base

Training options

In Person
Documentation
Webinars
Live Online
Videos

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DrChrono pricing information

Value for money

3.8

/5

468

Starting from

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No pricing info

Pricing options

Free plan
Subscription
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Value for money contenders

DrChrono features

Functionality

3.9

/5

468

Total features

109

21 categories

Most valued features by users

HIPAA Compliant
Activity Dashboard
Reminders
Scheduling
Appointment Management
Billing & Invoicing
Alerts/Notifications
Patient Records Management

Functionality contenders

DrChrono users reviews

Overall Rating

4.0

/5

468

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.99/10
Rating distribution

5

4

3

2

1

226

133

45

24

40

Pros
DrChromo has a good payment plan compared to other similar EHR which helps to save money. It keeps improving its functionality.
I love the ability to take templates that other users have created and then edit off of those. Also like that square is integrated with it for payment.
The feature we liked best was auto posting of insurance payments. Also, the reporting package had great flexibility.
Cons
Its handled by auto generated scripts and it only gets to a live person via email, not a phone call, when the problem is out of hands and escalated by an irate consumer.
Pushy salespeople, bad experience with sales and billing staff, expensive. Took 6 months to integrate billing software with clearinghouse, poor follow up with customer service regarding this process.
We are just finishing the contract but we will not renew. This is very difficult to use and it’s very useless for medical spa.

Overall rating contenders

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Lauren M.

Account executive

Information Technology and Services, 1-10 employees

Review source

Overall Rating

DrChrono

Reviewed 2 years ago

Transcript

Loni M.: My name is Loni. I'm a licensed therapist and I give DrChrono a four rating. For more like this...

AP
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Abbey P.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

overall worth it

Reviewed 5 years ago

We have been using drchrono for over 5 years, we have recently added the billing feature and it is working out great. We love it.

Pros

The software is user friendly and definitely laid out and user friendly like an apple user would expect. The final document is polished around the edges like a mac user would expect. Clean, crisp and user friendly.

Cons

If you do have a problem or a question that requires customer support there is no phone number to call and get immediate help. You have to submit a ticket and wait for them to get back to you. The turn around is usually 24 hours, and if you are not available when they call they leave a number to call them back on. The number then becomes inactive after about 1 month, So you cant keep the number and call in later with a new question.

AR
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Verified reviewer

Computer Software, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and staff is very friendly. :)

Reviewed 5 years ago

Gaining great clients and having the honor to work with such a friendly team. This software makes not only my life easier but everyone else's and I just cant help to spread the word.

Pros

Easy navigation, excellent customer service! The team is always finding ways to make keep customers happy while providing excellent customer service. Also, problem solving skills are A +++. Following up on matters are also handled in a timely manner as well. I can definitely say they are on top of things. I always reefer new clients or practices to them as I know they hae a great reputation and awesome people skills.

Cons

No Cons here. But there is always room for improvement. If i can say one thing regarding improving I can say perhaps follow up speeds? Even though they are awesome at following up already. Every time I called to reach out or they followed up first I can definitely picture the friendly person i'm talking to has a huge smile on their face which is not really a con but I wanted to just throw that out there . :)

KD
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Kofi D.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good but could be a lot better

Reviewed 5 years ago
Pros

1. It has a very elegant and eye pleasing layout which is the main reason I believe I tried this software. Navigating through the system is overall intuitive and generally easy to use. 2. It has a great functionality with the IPAD and that is why it has been awarded the best system on the IPAD. I don't even use my lap top to see patients. I use my iPad and then I supplemented this with my lap top....

Cons

1. Lack of awareness of what a true legal chart is: As much as I like this system, this is the main reason why I may have to leave and find another system. They are totally clueless as to the difference between what a end-user sees in the software and what the complete chart looks like when requested from an outside source. There is a huge difference and the company do not appreciate this difference....

Vendor response

Hi Dr. Doonquah, Thank you for your feedback. We appreciate the list of product features that have been working well for you. We are very proud of our award winning cloud-based EHR platform. As for the challenges you’ve mentioned, I would like to clarify some of the points that you may not be familiar with below: Phone call logs: You do not need to print/download each phone call to log it into your...

AP
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Alexis P.

Medical Devices, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent and cost effective

Reviewed 9 months ago
Pros

E prescribing and charting are easy to use

Cons

Customer support . I cannot improve because there is no technical support

Vendor response

Hi Alexis - thank you so much for your feedback! We are sorry to hear you feel you have not received adequate support. We'd be happy to get you connected with the right person if you still need help - please either submit a support ticket here: https://support.drchrono.com/hc/en-us/requests/new or connect with your Account Manager. You can also reply directly to this message for further assistance. Thank you for being a DrChrono user!

AR
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Verified reviewer

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

DrChrono Software

Reviewed 4 years ago

Overall, it has greatly improved the way I run my practice and I don't even use all of the options.

Pros

The billing software is easy to use and has made in house billing much easier. Once you have your macros and templates setup they are very user friendly on iPad.

Cons

There are some slow times. Customer support is not available by phone, but they do get back to you promptly.

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