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DrChrono Pricing, Features, Reviews and Alternatives
DrChrono FAQs
DrChrono product overview
What is DrChrono?
DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.
Key benefits of using DrChrono
? The EHR platform is integrated with revenue management solutions that support managed billing services including reimbursement management, billing ROI analysis, reporting and analytics.
? The tool helps to increase patient satisfaction through features such as online patient intake forms, secure doctor-patient messaging options and online scheduling & management of appointments.
? Higher editions of DrChrono EHR software support the creation of customized clinical forms and have added features such as voice-to-text tools and import of data from old forms.
? The software provides educational tools for patients to help them understand diagnoses, displaying medical imaging and adding freehand notes directly to the images from the iPad.
Typical customers
Platforms supported
Support options
Training options
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Starting from
No pricing info
Starting from
65
/user
Per month
DrChrono pricing information
Value for money
3.8
/5
468
Starting from
No pricing info
Pricing options
Value for money contenders
DrChrono features
Functionality
3.9
/5
468
Total features
109
21 categories
Most valued features by users
Functionality contenders
DrChrono users reviews
Overall Rating
4.0
/5
468
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.99/10
226
133
45
24
40
Overall rating contenders
Lauren M.
Account executive
Information Technology and Services, 1-10 employees
Review source
Transcript
Loni M.: My name is Loni. I'm a licensed therapist and I give DrChrono a four rating. For more like this...
Abbey P.
Medical Practice, 1-10 employees
Used daily for 2+ years
Review source
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We have been using drchrono for over 5 years, we have recently added the billing feature and it is working out great. We love it.
The software is user friendly and definitely laid out and user friendly like an apple user would expect. The final document is polished around the edges like a mac user would expect. Clean, crisp and user friendly.
If you do have a problem or a question that requires customer support there is no phone number to call and get immediate help. You have to submit a ticket and wait for them to get back to you. The turn around is usually 24 hours, and if you are not available when they call they leave a number to call them back on. The number then becomes inactive after about 1 month, So you cant keep the number and call in later with a new question.
Verified reviewer
Computer Software, 11-50 employees
Used daily for 6-12 months
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Gaining great clients and having the honor to work with such a friendly team. This software makes not only my life easier but everyone else's and I just cant help to spread the word.
Easy navigation, excellent customer service! The team is always finding ways to make keep customers happy while providing excellent customer service. Also, problem solving skills are A +++. Following up on matters are also handled in a timely manner as well. I can definitely say they are on top of things. I always reefer new clients or practices to them as I know they hae a great reputation and awesome people skills.
No Cons here. But there is always room for improvement. If i can say one thing regarding improving I can say perhaps follow up speeds? Even though they are awesome at following up already. Every time I called to reach out or they followed up first I can definitely picture the friendly person i'm talking to has a huge smile on their face which is not really a con but I wanted to just throw that out there . :)
Kofi D.
Medical Practice, 1-10 employees
Used daily for 1-2 years
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1. It has a very elegant and eye pleasing layout which is the main reason I believe I tried this software. Navigating through the system is overall intuitive and generally easy to use. 2. It has a great functionality with the IPAD and that is why it has been awarded the best system on the IPAD. I don't even use my lap top to see patients. I use my iPad and then I supplemented this with my lap top....
1. Lack of awareness of what a true legal chart is: As much as I like this system, this is the main reason why I may have to leave and find another system. They are totally clueless as to the difference between what a end-user sees in the software and what the complete chart looks like when requested from an outside source. There is a huge difference and the company do not appreciate this difference....
Hi Dr. Doonquah, Thank you for your feedback. We appreciate the list of product features that have been working well for you. We are very proud of our award winning cloud-based EHR platform. As for the challenges you’ve mentioned, I would like to clarify some of the points that you may not be familiar with below: Phone call logs: You do not need to print/download each phone call to log it into your...
Alexis P.
Medical Devices, self-employed
Used daily for 2+ years
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E prescribing and charting are easy to use
Customer support . I cannot improve because there is no technical support
Hi Alexis - thank you so much for your feedback! We are sorry to hear you feel you have not received adequate support. We'd be happy to get you connected with the right person if you still need help - please either submit a support ticket here: https://support.drchrono.com/hc/en-us/requests/new or connect with your Account Manager. You can also reply directly to this message for further assistance. Thank you for being a DrChrono user!
Verified reviewer
Medical Practice, 1-10 employees
Used daily for 2+ years
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Overall, it has greatly improved the way I run my practice and I don't even use all of the options.
The billing software is easy to use and has made in house billing much easier. Once you have your macros and templates setup they are very user friendly on iPad.
There are some slow times. Customer support is not available by phone, but they do get back to you promptly.
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