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DrChrono vs Qualifacts Insync Comparison

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Overview

Category Leaders

Cloud-based EHR with fully customizable medical templates and easy billing software with industry leading iPhone and iPad apps.

Category Leaders

Enhance patient care with InSync's fully integrated, easy-to-use, cloud-based healthcare IT solutions configured specifically...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

474

5

4

3

2

1

227

136

45

24

42

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

4.6

368

5

4

3

2

1

250

93

15

3

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

DrChromo has a good payment plan compared to other similar EHR which helps to save money. It keeps improving its functionality.
I love the ability to take templates that other users have created and then edit off of those. Also like that square is integrated with it for payment.
The feature we liked best was auto posting of insurance payments. Also, the reporting package had great flexibility.

Pros

The implementation process itself has been great mostly because of the individuals that have been working diligently to ensure our success.
InSync is quality software that has many exciting functions; the support with our transition has been excellent and we have been able to customize the system to meet most of our needs.
So far it has been wonderful. The customer service has been amazing, all questions answered, and everyone I have spoken to is kind and knowledgeable.

Cons

Its handled by auto generated scripts and it only gets to a live person via email, not a phone call, when the problem is out of hands and escalated by an irate consumer.
Pushy salespeople, bad experience with sales and billing staff, expensive. Took 6 months to integrate billing software with clearinghouse, poor follow up with customer service regarding this process.
We are just finishing the contract but we will not renew. This is very difficult to use and it’s very useless for medical spa.

Cons

Because there are multiple ways to get to different sections, it can feel overwhelming at times. Also, I hate that they don't have a "back" button to just get to the previous screen.
I do not believe that it is a bad system I do wish it was faster but it just maybe me.
This has been especially tough in a small shop where the data validation has been frequently an area that had room for errors in output and aggregation of data.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features115
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Transcription
  • Bed Management
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Care Plan Management
  • Case Notes
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Clinic Interoperability
  • Clinical Notes
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Decision Support
  • Digital Signature
  • Discharge Management
  • Document Management
  • Document Storage
  • Document Templates
  • Documentation Management
  • Drag & Drop
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • EPCS Compliant
  • Electronic Claims
  • Electronic Payments
  • Electronic Prior Authorization
  • Electronic Signature
  • Electronic Submission
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Exercise Library
  • Facility Scheduling
  • Faculty/Staff Management
  • File Sharing
  • Financial Analysis
  • For Cardiologists
  • For Chiropractors
  • For Dermatologists
  • For Family Medicine
  • For Fertility Clinics
  • For Group Therapy
  • For Healthcare
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health
  • For Obstetrics & Gynecology
  • For Ophthalmologists
  • For Optometrists
  • For Orthopedics
  • For Pain Management
  • For Physical Therapy
  • For Podiatrists
  • For Primary Care
  • For Psychiatrists
  • For Substance Abuse Therapy
  • For Urologists
  • Forms Management
  • Formulary Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Healthcare Compliance
  • Historical Reporting
  • IVF Treatment Plan
  • Image Management
  • Imaging and X-rays
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Invoice History
  • Invoice Management
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medication Alerts/Warnings
  • Medication History
  • Medication Management
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • Notes Management
  • ONC-ATCB Certified
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Refills
  • Onsite Registration
  • Order Entry
  • Outcome Assessment Tools
  • Paper-Based Claims
  • Patient Communications
  • Patient Database
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Predictive Analytics
  • Prescription Cancellation
  • Prescription Management
  • Prescription Renewal
  • Pricing Data
  • Progress Notes
  • Progress Tracking
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • SSL Security
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Check-in/Check-out
  • Self Service Portal
  • Single Provider Practice
  • Staff Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Telemedicine
  • Template Management
  • Therapy Notes
  • Third Party Integrations
  • Treatment Planning
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition
  • Workflow Management
  • Total features166
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Transcription
  • Bed Management
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Care Plan Management
  • Case Notes
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Clinic Interoperability
  • Clinical Notes
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Decision Support
  • Digital Signature
  • Discharge Management
  • Document Management
  • Document Storage
  • Document Templates
  • Documentation Management
  • Drag & Drop
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • EPCS Compliant
  • Electronic Claims
  • Electronic Payments
  • Electronic Prior Authorization
  • Electronic Signature
  • Electronic Submission
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Exercise Library
  • Facility Scheduling
  • Faculty/Staff Management
  • File Sharing
  • Financial Analysis
  • For Cardiologists
  • For Chiropractors
  • For Dermatologists
  • For Family Medicine
  • For Fertility Clinics
  • For Group Therapy
  • For Healthcare
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health
  • For Obstetrics & Gynecology
  • For Ophthalmologists
  • For Optometrists
  • For Orthopedics
  • For Pain Management
  • For Physical Therapy
  • For Podiatrists
  • For Primary Care
  • For Psychiatrists
  • For Substance Abuse Therapy
  • For Urologists
  • Forms Management
  • Formulary Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Healthcare Compliance
  • Historical Reporting
  • IVF Treatment Plan
  • Image Management
  • Imaging and X-rays
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Invoice History
  • Invoice Management
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medication Alerts/Warnings
  • Medication History
  • Medication Management
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • Notes Management
  • ONC-ATCB Certified
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Refills
  • Onsite Registration
  • Order Entry
  • Outcome Assessment Tools
  • Paper-Based Claims
  • Patient Communications
  • Patient Database
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Predictive Analytics
  • Prescription Cancellation
  • Prescription Management
  • Prescription Renewal
  • Pricing Data
  • Progress Notes
  • Progress Tracking
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • SSL Security
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Check-in/Check-out
  • Self Service Portal
  • Single Provider Practice
  • Staff Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Telemedicine
  • Template Management
  • Therapy Notes
  • Third Party Integrations
  • Treatment Planning
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition
  • Workflow Management

Integrations

  • Total integrations26
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory
  • Dentrix
  • DrChrono
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • Peerlogic
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Xero
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations1
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory
  • Dentrix
  • DrChrono
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • Peerlogic
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Xero
  • athenaOne
  • eClinicalWorks
  • rater8

User reviews that mention these apps

MJ
AvatarImg

Madeline J.

Mental Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Qualifacts Insync logo

Qualifacts Insync

Pros and Cons

Reviewed 2 years ago

Overall, I would say the experience is net positive. I would note that the eligibility/benefits checks are only accurate about 50% of the time which is a hassle, but I don't know how it compares to other softwares that offer this feature. Partly chose it because we wanted to make a custom history section that could be sent to the patient before the intake and have them fill it out and autopopulate...

Pros

+ Financial reports extensive (I can't emphasize enough how helpful this is) + Easy to communicate between clinicians + HIPAA Zoom integration + Practice Management generally seems to work well/fewer glitches on that side compared to the EMR, just a few flaws like how the balance shows up in the patient portal can be confusing for patients + Works well for group practice workflow + Has all the necessary add ons in one system (and more!) - this is great! + Customer service very responsive about 2/3rds of the time, available by phone and email + After the first 6 months or so, almost all the glitches are ironed out + It is very customizable in every way (forms, note templates, appt reminders, calendar format, html name, really everything about it) + PDMP integration is awesome

Cons

- No Google Cal integration (DrChrono offered this) - Patient Portal can be glitchy - Deployment does not go smoothly at all - Appointment reminders are per-text/per-email and thus very expensive compared to other programs - All the add-ons end up cost a lot per month (claim submission, HIPAA Zoom, etc, even though we own the license we still pay quite a bit per month per provider/higher than what...