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InSync by Qualifacts Logo
InSync by Qualifacts
4.6
(355)

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Cloud-based EHR and practice management software.

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InSync by Qualifacts Pricing, Features, Reviews and Alternatives

InSync by Qualifacts product overview

What is InSync by Qualifacts?

Enhance patient care with InSync's fully integrated, easy-to-use, cloud-based healthcare IT solutions configured specifically to your practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.

Key benefits of using InSync by Qualifacts

Cloud-based and mobile-friendly for access anytime, from anywhere.

Fully integrated EHR, scheduling, billing, telemedicine, e-prescribing, and patient portal.

User-friendly, easy to navigate design.

Implementation and training customized to your practice.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base
Email/Help Desk
Phone Support

Training options

Documentation
Live Online
Videos
Webinars
In Person

InSync by Qualifacts pricing information

Value for money

4.4

/5

355

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

InSync by Qualifacts features

Functionality

4.4

/5

355

Total features

109

12 categories

Most valued features by users

Reporting & Statistics
HIPAA Compliant
Activity Dashboard
Appointment Management
Scheduling
Reminders
Billing & Invoicing
Patient Records Management

Functionality contenders

InSync by Qualifacts users reviews

Overall Rating

4.6

/5

355

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.75/10
Rating distribution

5

4

3

2

1

243

89

14

2

7

Pros
The implementation process itself has been great mostly because of the individuals that have been working diligently to ensure our success.
InSync is quality software that has many exciting functions; the support with our transition has been excellent and we have been able to customize the system to meet most of our needs.
So far it has been wonderful. The customer service has been amazing, all questions answered, and everyone I have spoken to is kind and knowledgeable.
Cons
Because there are multiple ways to get to different sections, it can feel overwhelming at times. Also, I hate that they don't have a "back" button to just get to the previous screen.
I do not believe that it is a bad system I do wish it was faster but it just maybe me.
This has been especially tough in a small shop where the data validation has been frequently an area that had room for errors in output and aggregation of data.

Overall rating contenders

JS
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Jessica S.

Mental Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I only wish I knew about this software sooner!

Reviewed 2 years ago

We had several people on our implementation team, all of whom were great to work with! Each person was responsible for making a different portion of our implementation run smoothly — they sent someone to our office to observe for a few days and understand our needs and desires for our practice, then spent the next few weeks building it out and meeting with me to make sure we were happy with it. Another...

Pros

The product looks a little overwhelming at first, but the team at InSync held our hands, every step of the way and we are picking it up quickly. Even some of our self-proclaimed ‘tech-dumb’ staff members are loving it. We love that it is all inclusive and we were able to streamline so many of our procedures. We no longer outsource our insurance claims processing, we spend way less time on data entry...

Cons

We only ran into a couple of snags along the way, but when we did, there was a team of people to fix them — usually within a couple of hours or a couple days. They’ve also taken down ideas from us for future features to potentially add to the system.

KM
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Karl M.

Mental Health Care, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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INSYNC Implementation for Behavioral Health Practice.

Reviewed 8 months ago

The people at INSYNC make a huge difference. The support has been great, they are based in the USA and always responsive. Our Implementation specialist [SENSITIVE CONTENT] has been amazing and has continued to provide top notch support when needed. He did a great job getting the foundations of our system set so transitioning was smooth. [SENSITIVE CONTENT] were helpful getting the billing side of things set up. [SENSITIVE CONTENT] did a great job during launch week. We are now implementing their RCM services to further enhance our financials.

Pros

We outgrew our prior EHR that was missing Prescriber Tools, more powerful scheduling tools and lacked powerful reporting. INSYNC has all of these items and it was exactly what we were looking for to keep our growing practice running smoothly.

Cons

The software can be very complex when setting up configurations or having to make changes. One change can impact several others. However, this is necessary to have the level of customization and tools it offers. The other aspect that was not as good as our last EHR was the aesthetics of the software. It looks dated compared to newer systems but that is not too important.

MJ
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Madeline J.

Mental Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Pros and Cons

Reviewed a year ago

Overall, I would say the experience is net positive. I would note that the eligibility/benefits checks are only accurate about 50% of the time which is a hassle, but I don't know how it compares to other softwares that offer this feature. Partly chose it because we wanted to make a custom history section that could be sent to the patient before the intake and have them fill it out and autopopulate...

Pros

+ Financial reports extensive (I can't emphasize enough how helpful this is) + Easy to communicate between clinicians + HIPAA Zoom integration + Practice Management generally seems to work well/fewer glitches on that side compared to the EMR, just a few flaws like how the balance shows up in the patient portal can be confusing for patients + Works well for group practice workflow + Has all the necessary add ons in one system (and more!) - this is great! + Customer service very responsive about 2/3rds of the time, available by phone and email + After the first 6 months or so, almost all the glitches are ironed out + It is very customizable in every way (forms, note templates, appt reminders, calendar format, html name, really everything about it) + PDMP integration is awesome

Cons

- No Google Cal integration (DrChrono offered this) - Patient Portal can be glitchy - Deployment does not go smoothly at all - Appointment reminders are per-text/per-email and thus very expensive compared to other programs - All the add-ons end up cost a lot per month (claim submission, HIPAA Zoom, etc, even though we own the license we still pay quite a bit per month per provider/higher than what...

SF
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Steve F.

Mental Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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InSync has been a huge upgrade for us!

Reviewed 3 months ago

Overall, the InSync team has been great though! The sales force was not pressuring, very patient with our many questions and multiple demos! The implimentation team was amazing and we always had access to them through the process to launch right on time according to our needs. And also, the trainer Adelia was the absolute best - amazing in training our staff who are at many different levels of tech savey ness!

Pros

We found InSync at a trade show we were at and they checked in with us patiently for the next year until we were ready to shop. We interviewed and demo'ed a couple dozen programs and InSync was the one that appeared to meet all of our needs as an Outpatient Mental Health clinic, was close to the price of the others, and per the reviews had the best support services. We purchased in July 2022, programmed and set up til Nov and launched then. We have been live on InSync for only a couple months but so far we like it alot!

Cons

We were really disappointed to be promised a two way text service that was thought to be coming soon and then was not available. Communication was limited in this area and really let us hanging by the time we launched because we rely on this heavily for communication with our clients.

LG
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Lisa G.

Medical Practice, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Increase anxiety while attempting to "make this system" applicable to a speech therapy practice.

Reviewed 8 months ago

NOT GREAT but appears to getting better AFTER our GO LIVE date. Our current implementation specialist is fantastic and knowledgeable. He has gone above and beyond to help us out of a very detrimental situation for our practice.

Pros

Potential future functionality and ability to make some forms customizable after enhancements.

Cons

Misleading advertisement of this system and the ability to configure for our specific needs.

InSync by Qualifacts FAQs

Q. What type of pricing plans does InSync by Qualifacts offer?

InSync by Qualifacts has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of InSync by Qualifacts?

InSync by Qualifacts has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does InSync by Qualifacts support?

InSync by Qualifacts supports the following languages:
English

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Q. Does InSync by Qualifacts offer an API?

Yes, InSync by Qualifacts has an API available for use.

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Q. What other apps does InSync by Qualifacts integrate with?

InSync by Qualifacts integrates with the following applications:
Zoom Meetings

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Q. What level of support does InSync by Qualifacts offer?

InSync by Qualifacts offers the following support options:
Chat, Knowledge Base, Email/Help Desk, Phone Support

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