Elation Health vs NextGen Office Comparison

overall creating office visit notes was easy

The only department which do a great job is marketing! They will promise you everything and theoretically sell you a great product! At least half of that is not true. Plus, To get an answer for any of your question/problems takes 1-2 weeks, even if you choose "emergency" option "cant take care of my patients".

We tried out two other EMRs before using Elation. Elation has been orders of magnitude better than the others. It's intuitive, easy to learn, the patient portal works well, and importantly our revenue jumped 30% after we started using it. I'm thrilled with all aspects of it and have been recommending it to every colleague who asks me which EMR to try. Fantastic product, great customer service. Can't recommend it highly enough!

The product has been great. As I said, I'm thrilled with what it does for us in terms of record keeping, scheduling, patient communication, and inter-office communication. There's nothing I've been disappointed with.

No pros were added to this review

No cons were added to this review

Nothing-This product was not able to perform the functions for a Specialty Clinic.

Be careful when you sign up for this product. I had a list of questions of what I needed in an EHR Software and was lied by the Implementation Team. The templates in the system are not customizable. They will try to tell you there is a way of creating Templates but it is impossible to create a unique note like an Operative Note. Other simple functions are not included in the system like creating Quick Texts or Private Messaging to Office Staff.

Reporting

KBM for Behavioral Health is still way behind the current needs.

The flow and how its starts upper left and works to the right and down, each tab is used per position

some buttons and functions that should be named consistently or work the same way but they don't and so it's confusing to new employees learning the software until they get used to it,

NextGen offers all you would want in a health records online system! It allows the user and patients to track records effectively from new patient to ongoing and regular appointment setters. Appointments are shared via email, as well as updates to health notes, important news related to your health and a full onsite calendar to view future appointments and share medical needs.

Excellent! I love this system and have used this program personally via my Doctor as a health management portal. Health records and details are easily accessible and appointments can be regularly reviewed or rescheduled.

Nextgen has allowed us to customize certain templates to adapt to our public health setting, which has been helpful.

Due to the unique nature of public health, we have run into some issues with reporting, interfaces, etc. but have either found work arounds or have had tech support

This software has the basic functionality to support a moderate sized clinic. I was able to customize it to meet many of our needs. It has interface capability with labs, eRX and more.

I am a consultant for various clinics with NG. One of the clinics I supported has had many problems with the stability of the product. Crashing of the system was a weekly event. NG support was unable to help solve the problem. It is also fairly outdated in my opinion.

Works well with medical and behavioral health services

Does take some time to master but once done, it provides all you need.

The web version Health Fusion has some good features

Some of the products could use less clicks

Useful platform to exchange health info with other providers.

Too costly to use for smaller hospitals, also not as user friendly as anticipated

Going paperless and not being able to file paperwork, but scan them. Very easily able to navigate and schedule .

That the software is not equally focused towards behavioral health and not having training that assists. Most ITs that we utilize are not familiar with behavioral health and most of the IT assistance is general and not behavioral.

The thing I liked the most is that the cost of visiting the doctor is very cheap, only 10% of the doctor’s fee, and the medicine is considered free

The least I didn't like was that only a few clinics offered this insurance

It's an electronic record and saves time from paper processing. It serves the purpose of a certified electronic health record.

The way is manages the legal health record components and how it populates the information in the master IM .

More robust billing features available and they keep adding clinical content that assists us in providing exceptional care to our patients.

A bit slow and sometimes hard with larger organizations. Women's health templates need some work to work for us.

Ease of use. Overall, reasonably efficient software for clinical charting, E-prescribing, electronic ordering.

Hosting services are not as reliable as expected and support is not as efficient as needed in resolving hosted issues.

As a medical practice student, I like this software because it helps me in many ways in my day to day life. It is quite easy to use and easy to access.

I think, there should be more resources and more and more information about future generation health system. That's all.

that it is low maint on the IT side of things. updates are much simpler as well as any code or utility update

there are a few template sweets like behavioral health and pain management that are lacking and peds could be more modern

I like the practical and integral of its functions, as well as the kindness it offers with its wide variety of medical specialties and its consulting services.

Only that it would be interesting to include nutrition in their medical specialties, since it is the basis of health.

the softwar for small business is perfect, no need to spend more money to buy an expensive softwar. it s easy to use and your data is safe.you can use it from everywhere

- price - easy to use- data in safe place

The company produce and sells electronic health records thereby improving technology and standards of living in the society

I honestly do not see any problems with the product.

Very impressed with the assistance I receive when calling Health Fusion when I have a question. Friendly & Knowledgeable.

The tertiary procedure is tedious. So is the refund procedure - wish it were easier.

Doctor is happy with the electronic health records but the administrative side is the worst I have ever used.

Very inflexible on the financial side. when a mistake is made, sometimes, there are many steps to correct the mistakes. For example, refunding a credit card payment, if a mistake is made is impossible. Applying payments is also very cumbersome. The worse thing is a receipt with all the charges can not be printed for a patient until the claim has been submitted to the ins and the patient's payment is applied.

It has a modern look and it allows for practice and even user customization. The team of customer service reps rocks!

Still catching up with bigger electronic health record providers. The medication module and drug interactions have a long way to go to be useful.

The health promotion plan allows us to capture many important things for patients in one place. That is really user friendly.

The UDS reporting system hasn't been the greatest, but I'm excited to see the new one. The preview we saw at UGM looked great

EMR is very user friendly. If I have any questions, Health fusion answers all questions in a timely matter. Easy to Find EOBs

Automatic deposit not posting to accounts if the pt owes money

The product has a great Practice Management side. I loved the Background Business processor. Reporting functionality was great

A little complicated when it came to thet Behavioral health case notes and treatment plans. Also, the setup was a little complicated with the modifers and SIM codes

I like how detail oriented this software is. Any issues that you may have or have had the dr. is able to use this software to report it too his patients. it even reminds you of upcoming appointments and i relly love that feature.

It is long and lengthy but that is ok because sometimes I may need long lol and lengthy. it is easy to get distracted if you have to read a lot of things.