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Elation vs NextGen Office Comparison (2026)

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Good recommendations?

Elation

NextGen Office

Overview

Elation Health is the leading platform for primary care, empowering 32,000 clinicians to deliver personalized care to over 16 million patients. With a clinical-first EHR, integrated billing, and AI-powered tools, Elation simplifies care workflows to help independent practices thrive.

NextGen Healthcare provides ambulatory practices with award-winning solutions along with dedicated support & professional services.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

300

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

3.8

Value for money

Ease of use

Features

Customer support

56%

would recommend this app

4.0

1.2K

532

489

161

Value for money

Ease of use

Features

Customer support

60%

would recommend this app

Pros

“I also liked the format of writing up notes for patient encounters as well as the messaging system between provider and patients.”

Suzanne C.

Dentist

“The core platform is essentially stagnant, while they focus on building new products to upsell you with (and force you into using).”

Jenna L.

Director of Operations

“I like the ability to communicate privately and securely between multiple practitioners and clients.”

Christine B.

Pilates transformation expert

Pros

“Through NextGen Healthcare EHR, our organization is able to order medications, document patient charts, manage appointments, and process billing and coding for medical claims.”

Latasha F.

Medical Office Manager

“The ledger helps us track patient balances and be able to send patient statements.”

Chez G.

Billing and Credentialing Manager

“Maintaining electronic medical records and chart documentation”

Latasha F.

Medical Office Manager

Cons

“Customer service is frequently unresponsive and they won't respond to even basic requests without upselling you (even just access to the API to build integrations, which during the sales process, they promised was a fundamental part of the core platform).”

Jenna L.

Director of Operations

“They keep building crappy versions of other tools (like an AI scribe) and then refusing to allow you to integrate better versions, because they want you to pay for theirs.”

Jenna L.

Director of Operations

“Their proposed solution was for me to hire additional staff to handle the added workload this change created—a costly and inefficient resolution. When I found an alternative software solution that could bridge the gap, Elation would only permit integration if I first paid for software development time (a reasonable request I was willing to meet), but on top of that, they demanded an additional $500 per month, per provider, indefinitely.”

Vanessa H.

Owner

Cons

“This limitation has resulted in a higher number of canceled appointments appearing within the system, which can impact scheduling reports and appointment tracking accuracy.”

Latasha F.

Medical Office Manager

“One of the least thing that I did not like was that it sometime duplicated the data and it was hard to merge patients.”

Diana T.

Clinical Office Manager

“We often find faxes delayed, but NGO support fails to provide any meaningful update during the questionable period. "”

Muhammad U.

Manager