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Elation vs eClinicalWorks Comparison (2026)

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Elation

eClinicalWorks

Overview

Elation Health is the leading platform for primary care, empowering 32,000 clinicians to deliver personalized care to over 16 million patients. With a clinical-first EHR, integrated billing, and AI-powered tools, Elation simplifies care workflows to help independent practices thrive.

eClinicalWorks EMR is a comprehensive and customizable electronic medical record system that streamlines clinical workflows and enhances patient care.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

449

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

3.8

Value for money

Ease of use

Features

Customer support

56%

would recommend this app

3.3

396

116

Value for money

Ease of use

Features

Customer support

41%

would recommend this app

Pros

“I also liked the format of writing up notes for patient encounters as well as the messaging system between provider and patients.”

Suzanne C.

Dentist

“The core platform is essentially stagnant, while they focus on building new products to upsell you with (and force you into using).”

Jenna L.

Director of Operations

“I like the ability to communicate privately and securely between multiple practitioners and clients.”

Christine B.

Pilates transformation expert

Pros

“They also charge for you to use an iPad, there is an extra monthly charge for the clearing house, an extra charge annually for ECPS, an extra charge for the integrated scribe, and so on.”

Chelsea A.

Owner

“I liked that eClinicalWorks centralizes patient records, scheduling, and documentation in one system, which helps streamline daily workflows.”

Tabatha W.

Nursing Supervisor

“Once properly configured, it becomes a strong tool for managing patient care, documentation, and population health initiatives in a busy practice.”

Reneisha H.

Clinical Programs Manager

Cons

“Customer service is frequently unresponsive and they won't respond to even basic requests without upselling you (even just access to the API to build integrations, which during the sales process, they promised was a fundamental part of the core platform).”

Jenna L.

Director of Operations

“They keep building crappy versions of other tools (like an AI scribe) and then refusing to allow you to integrate better versions, because they want you to pay for theirs.”

Jenna L.

Director of Operations

“Their proposed solution was for me to hire additional staff to handle the added workload this change created—a costly and inefficient resolution. When I found an alternative software solution that could bridge the gap, Elation would only permit integration if I first paid for software development time (a reasonable request I was willing to meet), but on top of that, they demanded an additional $500 per month, per provider, indefinitely.”

Vanessa H.

Owner

Cons

“Some workflows are not intuitive, and reporting/data extraction can be limited without advanced configuration.”

Reneisha H.

Clinical Programs Manager

“The Customer Service reps are obsessed with closing tickets (it must be how they are monitored and bonused) that it doesn't matter if the issue has been resolved, the ticket is going to be closed. ”

Dawn L.

Practice Administrator

“You can only have 1 user at a time in the patient profile which doesn't help for training purposes.”