ModMed vs Klara

Fusion

Carepatron

Alleva

Fusion is an EMR for OT, PT, & SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, & more

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

Our state-of-the-art platform will take your center into the 21st century and streamline the entire process of EMR. Our platform provides more efficient workflows, reducing burn-out, and improving the quality of care. Insights offers real-time data for better business decisions and easier reporting.

ModMed® BOOST RCM combines certified specialty coders with AI-driven insights to help streamline billing, reduce denials and accelerate reimbursements. Integrated with EMA®, BOOST keeps revenue cycles healthy while freeing staff to focus on patient care

Insurance Eligibility Verification

Practice Management

Billing & Invoicing

Code & Charge Entry

Claims Management

Remittance Advice

Compliance Tracking

By industry, ModMed reviewers are most commonly professionals in medical practice (68%). The most frequent use case for ModMed cited by reviewers is electronic medical records (43% of reviewers).

Users and use cases

ModMed is an electronic medical records program with key features that include HIPAA compliance, charting, insurance eligibility verification, e-prescribing, patient records management, and more.

ModMed

Web-based

Android

iPhone

Windows

iPad

Ophthalmologist

Customer service is non-existent. As I mentioned above the software crashes multiple times per month and you are unable to see anything about the patient (last exam, reason for visit, previous appointments, diagnostic imaging). If you try and call or email you get directed to either an answering service that does not return calls or an email chain that says someone will be in contact soon.

Medical Receptionist

I do wish the patient portal could be more useful for patients & staff, regarding sending patients information, completing forms, & contacting medical staff.

As far as body map, the pretibial area is so large and hard to document multiple biopsy sites in this area and have them documented with different names for clarification on path.

Business Office Manager

We first puchased only the EHR portion of ModMed and was very pleased, but, as soon as they come out with the Practice Management system, it has made our entire practice so much more efficient and eliminated so many tasks that were being transferred from person to person and place to place.  

Medical Assistant

The new update has forced us to enter in multiple duplicate meds and allergies which causes a delay in entering charts.

Director

It is a very HIPAA compliance, electronic medical record for ophthalmology patient management medical records.

ModMed has the ability to load the payer fee schedules and run variance reports.  

Staff MD

Code tab to review charts is helpful, unless you want to review more than 1 day.

Physician

You can't change which fields are "sticky" and some were made un-sticky (such as save fax to patient's chart) which is very inconvenient.

Physician Assistant

I do wish templates were an option with autopopulated exam findings and prescriptions based on diagnosis template.

Modmed EMA allows me to work more efficiently and see more patients and spend less time documenting.

Getting better all the time - has been a speciality specific investment that helps optimize coding and billing integration with the clinical note

Surgical coordinator

How you can keep tracked of patient flow, and how once you pick DX the finding populates into the exam:)

Fron Desk Receptionist

Would help if this could be accessed on pt portal or if we could do away in general with the MIPS due to the same questions being asked 3 different times).

Frustration when adding height and weight on a pediatric patient when sending a prescription and is unable to be saved for the an additional prescription

Medical assistant

The system has a very easy flow and I like the fact that you can pre-populate what you would like in charge, especially for like full body skin examinations and then just edit appropriately

Scheduling Administrator

So at our office we typically find the date & time of the app double click & start at that screen for scheduling.

Technician

You can customize the layout and change the order when you are pretesting

MEDICAL ASSISTANT

I HAD TRAINING WITH THIS PLATFORM AND UNDER MY EXPERIENCE IS ONE OF THE BEST IN THE MARKET BECAUSE GIVES YOU A LOT OF COSTUMIZABLE OPTIONS AND LEARNING RESOURCES

front desk

The least I liked about modmed is the amount of digging into the patient's  chart to make sure their we have all of their correct information and

Referral Coordinator patient call center

sometimes I task the wrong item or I have to double check myself because I click the fax and think it's the correct one, but its not, the only way of knowing is by looking at the fax #

Workflow tab is helpful to view clinic flow.

The preset settings on how it would automatically attach my provider to a different office location.

Medical Assisstant

some thing are not customizable and sometimes the updates for new medications talk longer to get into the system.

Forgetting to update a digit in 1 code in 2024 resulting in claims rejected that need now be resubmitted

Patient Access Team

Opening another tab refreshes the existing tab and returns to home for both the existing and new tabs.

You can see exactly how much each CPT code charges, and it is easy to run financial reports and sort by many fields.

CEO and Physician

I lecture at several seminars and bring my Ipad with me.

Practice Administrator

The analytics and reporting allows practices to plan strategic growth.

We see a wide variety of elderly patients, most do not want to add their medications/complain due to a long list).

Director of Operations

How the Path portion of the app does not work 100% on the ipad app only on desktop.

president

I don't like the lack of training on the MIPS process;  especially coming from another EHR and having to report from 2 EHRS.

Missing tasks that I can't see if I don't have the provider loaded into my filters.

LPN Clinical Team Lead

I have been using this EMR for 13 years and it keeps improving with each update adding new and more advaced features.

medical assistant

not being able to use it offline, i feel like notes should be buildable without wifi.

Aesthetician

sometimes screens bounce back, ill click on option then it bounces to not that screen

I like how any one in any of our 4 locations can be working on the same patient at any given time.

Certified Medical Assistant

To be able to remove patients from the Rx list under PA once they are finished.

OFFICE MANAGER

We still don't have any of our files transferred over.

Some of the changes when it updates, sometimes it can be frustrating for things to be in different places

all the updates, and the down times, having to switch between practice and add on

Certified Ophthalmic Technician

I have worked with a few systems in my time in healthcare and overall ModMed is not a bad system, it just needs a few tweaks.

Clinical Guest Coordinator

The inability for ModMed to see the appointments in WebPT

Billing Manager

All my information is available at the push of a button and l really like all the hyperlinks.  

optometrist

I have used it for a few years and found it easy to use, although PC version is different and takes more getting used to

Office Manager

after 5 years of usage, is great that notes are more robust and have great look to insurances.

sometimes it can load slowly and then it takes a while to send information

medical secretary

i like the simplicity of alternating between different areas on the site within the patient's chart.

Administrator

It helps us bill better which boosted reimbursement as well

If we could keep our passwords a little longer instead of changing them every so often.

Patient Records

Patient Charting

Prescription Management

Scheduling

Ease of Use

Ophthalmology

Billing and Insurance

Customization

Updates and Improvements

Training and Learning Curve

Frequent technical disruptions

78% of reviewers feel negative about Bugs and Issues. Reviewers report experiencing frequent glitches, slow loading times, and occasional system freezes that disrupt their workflow. Some users say technical problems, such as incompatibility with certain browsers and delayed data entry, lead to frustration and lost productivity. Reviewers indicate that system outages or lag can result in lost information and impact their ability to serve patients efficiently. Many users feel that recurring bugs and unresolved issues are a significant drawback in their daily operations.

Challenging billing processes

I am having to pay $28K out of my pocket as a result of their verbiage "billing commencement date 120 days from contract date".

58% of reviewers feel negative about Billing and Insurance. Reviewers indicate that billing features are difficult to navigate, with complex processes for posting payments and correcting errors. Some users report slow or unresponsive support from the billing department, leading to unresolved issues and delayed reimbursements. Reviewers mention problems with insurance verification, inaccurate reporting, and unexpected charges. Many users feel that these challenges make financial management more time-consuming and create frustration for billing staff.

Dermatology-focused functionality

90% of reviewers feel positive about Dermatology. Reviewers indicate the software is specifically tailored for dermatology practices, offering prepopulated disease states, templates, and tools that match their workflow. Some users report that features like visual charting and dermatology-specific content improve efficiency and accuracy in patient documentation. Reviewers appreciate that the system requires minimal customization for dermatology, and they feel it supports both medical and cosmetic aspects of their practice. Many users mention that the dermatology orientation enhances their ability to deliver specialized care.

Intuitive navigation experience

everything is so easy to navigate and extremely helpful with getting work done faster.

94% of reviewers feel positive about Navigation. Reviewers appreciate how easy it is to move through the system, noting that clear layouts and user-friendly design make it simple to find information quickly. Some users say the straightforward navigation helps them complete tasks faster and reduces frustration. Reviewers indicate that both new and experienced staff adapt quickly, and they feel the system’s consistent structure supports a smooth workflow. Many users find that the ease of navigation is a key factor in their overall satisfaction with the product.

Streamlined daily operations

92% of reviewers feel positive about Ease of Use. Reviewers indicate the software simplifies daily tasks, allowing them to focus more on patient care and less on administrative work. They say the intuitive interface reduces the learning curve for new staff and makes onboarding smoother. Some users report that features like easy check-in/check-out and robust patient management tools help keep their workflow organized. Reviewers appreciate being able to access everything in one place, which they feel improves efficiency and supports high-quality patient care.

Small Business

Mid-size Business

Large Enterprises

Modernizing Medicine

DocVilla

DocVilla: transform your independent medical practice with a comprehensive suite of Cloud-Based EMR and EHR software, telemedicine, e-prescribing, lab integration, Fullscript, analytics, POS, Patient portal, and inventory management. Secure, efficient, and hosted on Google Cloud and AWS.

Tebra

Tebra helps medical providers optimize clinical processes by handling administrative tasks so that doctors can focus on patient care

Tebra is popular with physician practices with 1-10 providers and medical billing companies with 1-100 providers.

Klara helps keep patients engaged and enhances key interactions such as scheduling, reminders, post-visit follow-ups and ongoing care.

HIPAA Compliant

Mobile Access

Confirmations/Reminders

Appointment Scheduling

Patient Portal

By industry, Klara reviewers are most commonly professionals in medical practice (59%). The most frequent use case for Klara cited by reviewers is patient engagement (60% of reviewers).

Klara is a patient engagement solution with key features that include HIPAA compliance, appointment management, confirmations and reminders, and more.

Klara

Administrative Assistant

We use EMA/Modernizing Medicine as our EMR which directly integrates with Klara so we sent statements, payments links, and bill reminders through Klara.

The ability to communicate with our patients which resulted to shorter queueing times in phone calls as patients have the option now to leave a message, book online, submit their records, etc.

Agent

It helps us to be in contact with the patient in a certain way, and also provides the option of providing valuable information to the patient such as; appointment reminders, information request, etc.

It is really convenient to be able to advertise a texting system rather than a nurse taking triage calls, we encourage patients to use Klara to send over questions and concerns and I believe this significantly reduces our office's phone calls throughout the day.

Front Office Supervisor

The only thing that I have found that I don't like about Klara is when a patient has been "checked in" in the office, they sit down in the waiting room and then "confirm" their appointment, Klara then puts the appointment back to "pending".   If the front desk is not closely monitoring the patients, they will not notice that the patient is no longer "checked in".   When you have a patient count of over 200 - this becomes a daunting task

There are glitches, an inability to delete certain messages, and an inability to add certain numbers to the patients' lists even though they are cell phone numbers rather than landlines.

The ease in which we are able to triage messages across multiply departments, regardless of if our team is on site or at a satellite location, has improved our overall response time to patients.

Healthcare Coordinator

I also like the option to create templates to save even further time as well as the ability to send broadcasted messages and transcribe voicemails!

Patient Advocate

Reminder texts have decreased our "no show" rates, being able to have patient e sign documents and upload updated insurance.

The ease and accessibility of the messaging options. Since patients receive a text notification, the chances of reaching a patient quickly while still saving time on  phone calls is invaluable.

We have garnered more online reviews through simple prompts sent to patients at their 2-week post-op mark as well as streamlining our intake process.

Patient coordinator

How easily duplicate charts are made, and how we cannot add certain things to the initial appointment scheduling (like requiring address for patient etc)

I love that it has the option to do E-forms so all paperwork can be completed in the comfort of the patient's homes before their appointments.

Klara shows the appointment details as if they have scheduled, but there is no clear indicator that you will get a text reminder when your appointment has been successfully scheduled.

Site Manager

There are also a lot of occurrences of pts who will reply 1, 2 or 3 to their confirmation texts and Klara doesn't register it so we have to handle it manually.

Air Traffic Manager

Proximity and Personal: Klara really keeps in touch the relationship between the clinic and the patient and also works as a practical solution for patient to connects without the need to go strictly to the clinic

I love that you are able to easily export, attach and manage documents; as well as exporting insurance cards.

I just hate that Klara locks you out for 1 hour after 3 incorrect attempts to login with no way to get back in hence forcing you to wait an hour to log back in.

We struggle with appointment scheduling, as the wording can be confusing for patients and they don't realize that they have not sucessfully booked their appointment.

Registered Nurse

It seems that I should be able to label whose patient this is in their contact info so it automatically goes to the correct or “default” inbox.

I like the sleek design, the efficiency of patient communication, and how I can see when patients read the message.

Admin Manager

I think it is very tech savvy and adds to how efficiently we can communicate with our patients and sync documents with our EHR.

Nurse Practitioner

I like that it predicts the patient based on their name before I hit enter, also good video/audio quality generally.

I wish there was more collaboration with the EMR software so that all the communication would directly move to the EMR instead of having to copy and paste.

Patient Representative

The only way to do this is to unlink it, add the phone # in, then link the chart back up.

I wish there was a way to see what you are typing in as your password so that you can double check what you are typing to avoid incorrect entries.

Patient Coordinator

I have sometimes difficulty signing them on Klara or if I have to merge contacts because their phone numbers have changed.

RN HVA

The accessibility and how it can relay messages and attach and send documents as well.

Surgery Coordinator

I appreciate the convenience of having the option to text or call, sending/receiving forms and pics.

I also like that each patient has their own thread so that you are able to keep things separate in their charts.

I would like to be able to "delete" certain patients out of broadcasts if the message doesn't apply to them.

Recently our patients have been having issues logging in and unable to view certain documents that we send.

Intake Coordinator

There is no way to edit the text in order to highlight certain words/phrases.  

referral coordinaton

I wish it had more languages to offer, not just English and Spanish; if it is set to Spanish, all messages should be sent in Spanish, not just some.

I've noticed many Spanish patients get sent English messages( automated messages ) even if their language is set to Spanish

Front Desk Supervisor

Also, cannot block certain patients from using online scheduler like previous program could.

ModMed vs Klara Comparison (2026)

ModMed

Klara

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives