Emitrr vs Klara

Project Broadcast

Doctible

Solutionreach

Project Broadcast is a text marketing solution that helps businesses with chat, broadcast messaging, campaign management, landing pages, and API connectivity. The platform enables businesses to orchestrate and control marketing drip campaigns via SMS messaging.

Doctible's platform makes it easy for practices to serve patients and maximize performance by automating back-office operations and boosting the practice' reputation. With Doctible, Practices can make managing day-to-day operations easier and more efficient, saving time and money.

Solutionreach is a patient engagement platform designed for healthcare practices of all sizes, including primary care, multi-unit operations, and specialty practices. With this solution, healthcare teams can access a comprehensive set of capabilities including website management, online scheduling, reputation management, follow-up surveys, patient portal, telehealth, and more.

Emitrr functions as an AI-based business toolbox that operates continuously to streamline customer communication and business operations. The platform enables businesses to text-enable existing phone lines, allowing teams to send individual or group messages while managing multiple phone lines from a unified inbox. Team members can assign conversations, route messages, and leave internal comments to facilitate efficient collaboration.

Live Chat

Chatbot

Emitrr

Web-based

Android

iPhone

iPad

Windows

Chromebook

Adolescent Health Program Manager

Currently not being able to re-order the properties and customize the layout of Excel data downloads.

We appreciate the team's willingness to take our feedback and implement new customizations to meet our needs.

Branch Operations Manager

It enables us to comminate the same message and support one another when even when we are working in different roles.

So the  user on other end only needs one code to view documents, and so internal staff does not have to combined file first.

Administrative Assistant

The staff sometimes has a slow response time but they’re overall very thorough and helpful in their responses.

hr coordinator

I used this app in my previous job and this is the best thing to have when you are going a thousand miles the hours and you still want to be able to keep in touch with all your employees.

Owner

Very responsive and if something you don't like about the system, they work with you to fix.

Director of Marketing

As a small business, we needed a messaging platform that wouldn't break the bank and this meets all our needs (and then some) without making us feel overwhelmed.

Best asset is that you actually get someone to call or email you back.

Office Manager

I wish that when a new message came in, it would default to the top of the conversations.

It seems credits are eaten up very quickly and can get very pricy.

We assumed that it was always 1 credit per text.

Considering that text messaging is free from any cell phone carrier, and that I don't really use any other features, $85+ a month is pretty high.

I wish there was an easier/quicker way to see missed calls if the caller doesn't wait for it to go to voicemail

Rervationist

I can call guests and owners from my cell using my work phone number.

Medical Office Manager

Being able to assign messages to certain staff members as well as departments.

Not being able to set up or add someone to at tag or team when creating the profile.

Systems and Quality Improvement Analyst

The customer reps and support team are very helpful, responsive, and willing to look at needs even if they are new.  

Appreciate that my internal team can see all messages going back and forth between field staff.

I like the platform and also how easy it is to reach out to the team and work with them about any questions.

I have used several other texting services and this is by far the best one.

President

I want them to offer more services so I can cut my other vendors.

Founding Director

What is nice about Emitrr is that you can start with just texting if that is your primary need, the other features are on the side panel and out of the way if you don't want to use them initially.  

Grout and Tile Cleaning

Just that there's no way to send reminders for estimates.

owner

Emittr has allowed such a better experience between our employees & our customers.

HR Benefits and Compliance Manager

We were being charged for extra credits on return texts.

Most of the demos I tried for other companies were either way more complicated than we needed, wickedly overpriced for a small business, did not have a cell phone app extension (crucial for us), or their pricing schemes took a PhD to understand.  

Meets the needs that we currently have for texting.

Intake Specialist

We are able to work more quickly and efficiently due to this, if someone sees the text come in first, they can handle the response immediately.

Automatic translations to other languages, desktop and app interface, ease of use

I like that I can use it on the phone as well as my computer.

Training Manager

User-friendly, easy platform; a lot of great features in one place.

Easy template build outs for quick texting

MANAGER

We don't have a single issue with Emitrr despite users of all different skill levels.

I’ve been with Emitrr for over a year now, and honestly, I really like both the platform and the team behind it.

Operations Manager

I like the ease of setup that was involved as well as the efficiency of the program for daily use.

Patient Enrollment

Operations/Licensed Health Agent

Safeguarding client information is of the utmost importance, and this platform has made it so easy to implement a channel for confidential communication.

It has been great to avoid calls to confirm appts.

I appreciate that everyone in our office can see the messages that are sent, and that they can even be assigned to certain parties.

Principal

It is a feature-filled product, comparable with everything else in the industry, but with a high level of service and customization at a great price.

The transition to Emitrr from Zipwhip was so seamless that it was unbelievable, including our custom templates.  

Software Engineer

It used traditional text messages instead of any social media service for all its task completions, which helped us penetrate even those customers who have not yet adopted the smartphone culture.

Director, Leagues

The customer service team is truly top notch, the product has been very well received by our team members, and its very easy and quick to use.

President and Owner

Easy to use system for both staff as well as customers/patients

I became aware of a Emitrr through the staffing company that I’m involved with and I’ve just recently converted my electric bike shop to them as well.

Staffing Director

I got a quick response, readily available to help you

Support staff has been extremely responsive and helpful getting us set up.

Customer Support

Text Messaging

Team Collaboration

Design and Customization

Message Sending

Patient Communication

Mass Texting

Calls

Phone Integration

Pricing

Small Business

Mid-size Business

Large Enterprises

Carepatron

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

DocVilla

DocVilla: transform your independent medical practice with a comprehensive suite of Cloud-Based EMR and EHR software, telemedicine, e-prescribing, lab integration, Fullscript, analytics, POS, Patient portal, and inventory management. Secure, efficient, and hosted on Google Cloud and AWS.

Tebra

Tebra helps medical providers optimize clinical processes by handling administrative tasks so that doctors can focus on patient care

Tebra is popular with physician practices with 1-10 providers and medical billing companies with 1-100 providers.

Klara helps keep patients engaged and enhances key interactions such as scheduling, reminders, post-visit follow-ups and ongoing care.

HIPAA Compliant

Mobile Access

Confirmations/Reminders

Appointment Scheduling

Patient Portal

By industry, Klara reviewers are most commonly professionals in medical practice (59%). The most frequent use case for Klara cited by reviewers is patient engagement (60% of reviewers).

Users and use cases

Klara is a patient engagement solution with key features that include HIPAA compliance, appointment management, confirmations and reminders, and more.

Klara

We use EMA/Modernizing Medicine as our EMR which directly integrates with Klara so we sent statements, payments links, and bill reminders through Klara.

Medical Assistant

The ability to communicate with our patients which resulted to shorter queueing times in phone calls as patients have the option now to leave a message, book online, submit their records, etc.

Agent

It helps us to be in contact with the patient in a certain way, and also provides the option of providing valuable information to the patient such as; appointment reminders, information request, etc.

It is really convenient to be able to advertise a texting system rather than a nurse taking triage calls, we encourage patients to use Klara to send over questions and concerns and I believe this significantly reduces our office's phone calls throughout the day.

Front Office Supervisor

The only thing that I have found that I don't like about Klara is when a patient has been "checked in" in the office, they sit down in the waiting room and then "confirm" their appointment, Klara then puts the appointment back to "pending".   If the front desk is not closely monitoring the patients, they will not notice that the patient is no longer "checked in".   When you have a patient count of over 200 - this becomes a daunting task

Billing Manager

There are glitches, an inability to delete certain messages, and an inability to add certain numbers to the patients' lists even though they are cell phone numbers rather than landlines.

The ease in which we are able to triage messages across multiply departments, regardless of if our team is on site or at a satellite location, has improved our overall response time to patients.

Healthcare Coordinator

I also like the option to create templates to save even further time as well as the ability to send broadcasted messages and transcribe voicemails!

Patient Advocate

Reminder texts have decreased our "no show" rates, being able to have patient e sign documents and upload updated insurance.

The ease and accessibility of the messaging options. Since patients receive a text notification, the chances of reaching a patient quickly while still saving time on  phone calls is invaluable.

We have garnered more online reviews through simple prompts sent to patients at their 2-week post-op mark as well as streamlining our intake process.

Patient coordinator

How easily duplicate charts are made, and how we cannot add certain things to the initial appointment scheduling (like requiring address for patient etc)

I love that it has the option to do E-forms so all paperwork can be completed in the comfort of the patient's homes before their appointments.

Klara shows the appointment details as if they have scheduled, but there is no clear indicator that you will get a text reminder when your appointment has been successfully scheduled.

Site Manager

There are also a lot of occurrences of pts who will reply 1, 2 or 3 to their confirmation texts and Klara doesn't register it so we have to handle it manually.

Air Traffic Manager

Proximity and Personal: Klara really keeps in touch the relationship between the clinic and the patient and also works as a practical solution for patient to connects without the need to go strictly to the clinic

I love that you are able to easily export, attach and manage documents; as well as exporting insurance cards.

I just hate that Klara locks you out for 1 hour after 3 incorrect attempts to login with no way to get back in hence forcing you to wait an hour to log back in.

We struggle with appointment scheduling, as the wording can be confusing for patients and they don't realize that they have not sucessfully booked their appointment.

Registered Nurse

It seems that I should be able to label whose patient this is in their contact info so it automatically goes to the correct or “default” inbox.

I like the sleek design, the efficiency of patient communication, and how I can see when patients read the message.

Admin Manager

I think it is very tech savvy and adds to how efficiently we can communicate with our patients and sync documents with our EHR.

Nurse Practitioner

I like that it predicts the patient based on their name before I hit enter, also good video/audio quality generally.

Physician Assistant

I wish there was more collaboration with the EMR software so that all the communication would directly move to the EMR instead of having to copy and paste.

Patient Representative

The only way to do this is to unlink it, add the phone # in, then link the chart back up.

I wish there was a way to see what you are typing in as your password so that you can double check what you are typing to avoid incorrect entries.

Patient Coordinator

I have sometimes difficulty signing them on Klara or if I have to merge contacts because their phone numbers have changed.

RN HVA

The accessibility and how it can relay messages and attach and send documents as well.

Surgery Coordinator

I appreciate the convenience of having the option to text or call, sending/receiving forms and pics.

I also like that each patient has their own thread so that you are able to keep things separate in their charts.

I would like to be able to "delete" certain patients out of broadcasts if the message doesn't apply to them.

Recently our patients have been having issues logging in and unable to view certain documents that we send.

Intake Coordinator

There is no way to edit the text in order to highlight certain words/phrases.  

referral coordinaton

I wish it had more languages to offer, not just English and Spanish; if it is set to Spanish, all messages should be sent in Spanish, not just some.

I've noticed many Spanish patients get sent English messages( automated messages ) even if their language is set to Spanish

Front Desk Supervisor

Also, cannot block certain patients from using online scheduler like previous program could.

pp has the option to keep you signed in for 30 days, but I have to enter codes every single time.

Being able to send bulk messages and the fact that all the information transfers over to ModMed.

Will shut down for a whole day sometimes without any warning.

Administrative Director

Therefore, we use other systems for online scheduling, patient paperwork etc.   

Staffing

Certain sections are not as intuitive as they could be, making it difficuly to find specific information quickly.

Give our heavy phone lines able to speak with patients via text

Practice Administrator

There are always glitches that take forever to get worked out by the Klara team.

RECEPTIONIST

Sometimes the patient pushes the wrong button and their appointment gets cancelled and then they come in with no appointment. But I don't think Klara is necessarily responsible for that.

The dictation of the voicemails are pretty spot on or at least I can make out what the message is.

any type of support or account management has been virtually non-existent.   Nor are there adequate training resources for new employees.

Clinic Coordinator

How efficient the communication with patients is. How efficient the system is with video visits.

Sometimes it is difficult to link patients and they sometimes don't show up in searches.

Patient Reminders

Messaging

Sending Forms

Bugs and Issues

Patient Chart Management

Voicemail

Appointment Management

Users report Klara’s appointment management makes scheduling, rescheduling, and canceling appointments straightforward for both staff and patients. They say Klara enables quick communication about appointment changes and opens up slots in their EMR when cancellations occur. Reviewers indicate Klara’s appointment management is user-friendly and accessible after business hours, helping them reach more patients. They find it helpful that Klara provides timely notifications and reminders, which keeps their office workflow organized and efficient. Of the 22 Klara users who gave detailed accounts of their use of Appointment Management, 91% rated this feature as important or highly important.

Emitrr vs Klara Comparison (2026)

Emitrr

Klara

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives