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Emitrr Logo

Customer engagement platform for local business owners

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Emitrr - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: September 2026

Emitrr overview

What is Emitrr?

Emitrr functions as an AI-based business toolbox that operates continuously to streamline customer communication and business operations. The platform enables businesses to text-enable existing phone lines, allowing teams to send individual or group messages while managing multiple phone lines from a unified inbox. Team members can assign conversations, route messages, and leave internal comments to facilitate efficient collaboration. The system integrates with various existing CRM platforms, ensuring seamless data flow between customer communications and record-keeping systems.

The automation capabilities of Emitrr significantly manage administrative workload through features such as appointment reminders, review solicitation, and text campaigns. The reminder system automatically updates appointment statuses in the primary system of record, customizes notifications based on confirmation status, and helps businesses proactively address unconfirmed appointments to minimize schedule gaps. The review management functionality sends automated requests after appointments or purchases, helping businesses grow the online reputation across multiple platforms with customizable messaging that incorporates brand elements. Text campaign features allow businesses to send mass communications with scheduling options, smart sequencing to improve conversion rates, and automatic response assignment.

Emitrr offers comprehensive digitization tools including customizable forms, surveys, and online scheduling capabilities. The drag-and-drop form builder requires no technical expertise, enabling businesses to create conversion-ready forms that trigger automatic text follow-ups when submitted. The online scheduling system reduces appointment booking calls by connecting directly with existing EMR or EHR systems, displaying real-time availability to customers. The VoIP phone system includes advanced call routing, queues, extensions, transfers, call recording, and automated missed call-to-text functionality, ensuring businesses never miss important communications.

Starting price

Alternatives

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Pros & Cons

Customer Support

Message Sending

Team Collaboration

Calls

Emitrr’s user interface

Ease of use rating:

Emitrr reviews

Overall rating

4.8

/5

150

Positive reviews

93

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.93/10
Rating distribution

5

4

3

2

1

128

20

2

0

0

Pros
“Specifically the two-way messaging and the fact that it enables our patient communcation. ”
PB

Patrick B.

Director, Product Implementaiton

“It also help me consolidate two different programs by having the capabilities that were offered to us.”
AP

ANGELA P.

DIRECTOR OF OPERATIONS

“Compatibility with desktop phones needs a lot of work: BLF and intercom needs to be to implemented. ”
TS

Todd S.

COO

Cons
“Currently not being able to re-order the properties and customize the layout of Excel data downloads.”
Verified reviewer profile picture

Danielle L.

Adolescent Health Program Manager

“The Forms are a great tool but the formatting of the resulting PDF is bad.”
TS

Todd S.

COO

“I wish there was an easier/quicker way to see missed calls if the caller doesn't wait for it to go to voicemail”
SS

Sarah S.

Office Manager

Who uses Emitrr?

Based on 150 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Health, Wellness and Fitness
Medical Practice
Non-Profit Organization Management
Hospitality
Others

Use cases

Patient Engagement
SMS Marketing
Appointment Reminder
VoIP
HIPAA Compliance

Emitrr's key features

Most critical features, based on insights from Emitrr users:

Contact management
Caller id
Reporting/Analytics
Call routing
Call recording
Dashboard

All Emitrr features

Features rating:

2-Way messaging
Activity dashboard
AI/Machine learning
Alerts/Notifications
API
Appointment management
Appointment scheduling
Automated responses
Automated scheduling
Automatic call distribution
Autoresponders
Brand management
Call center management
Call disposition
Caller id
Call monitoring
Call queues
Call recording
Call routing
Call tracking
Call transfer
Campaign management
Campaign planning
Campaign scheduling
Chatbot
Chat/Messaging
Communication management
Contact database
Contact management
CRM
Customer experience management
Customer segmentation
Customizable branding
Customizable fields
Customizable forms
Customizable reports
Customizable templates
Dashboard
Data security
Dental practice management
Email management
Email reminders
Engagement tracking
Feedback management
For healthcare
HIPAA compliant
Interaction tracking
IVR
Live chat
Mass texting
Media monitoring
Message personalization
Messaging
Mobile access
Mobile alerts
Monitoring
Multi-Campaign
Multi-Channel campaigns
Multi-Channel communication
Multi-Channel distribution
Multi-Location
Natural language processing
Patient engagement
Performance metrics
Queue management
Ratings/Reviews
Real-Time analytics
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Reminders
Reporting/Analytics
Reporting & statistics
Reputation management
Rescheduling
Response management
Review monitoring
Review notification
Review request
Review sharing
Scheduled messaging
Scheduling
Search/Filter
Shortcodes
SMS messaging
SMS reminders
Social media integration
Surveys & feedback
Template management
Text-to-Win
Third-Party integrations
Visual analytics
Voice mail
Voicemail transcription
VoIP
VoIP connection

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Emitrr integrations (12)

Integrations rated by users

We looked at 150 user reviews to identify which products are mentioned as Emitrr integrations and how users feel about them.

Integration rating: 5.0 (6)

I think that SendJim will help us generate more leads from HCP contacts.

CM

Caitlin M.

Admin

Integration rating: 4.5 (2)

The interface allows for the clinic schedule to post to the providers smartphone and the completed documentation is interfaced to post to the required visit notes

Our software is Critical in EHR and Billing. We wanted to keep as much as possible within one product. We use other products eCW offers as well. Healow is another great asset to our office.

MM

Michelle M.

Practice Supervisor former Application Support

1/2

Integration rating: 4.0 (2)

this was only used for the application testing.

Verified reviewer profile picture

Kai S.

swe

Integration rating: 3.0 (2)

Then we didnt lose our contacts and kept our number.

EM

Eric M.

On Air Talent Promotions Director

Emitrr customer support

What do users say about Emitrr customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Emitrr customer support.

Widespread user sentiment highlights Emitrr's customer support as exceptionally responsive and quick to address issues.

A significant portion of users find the support team approachable, helpful, and eager to resolve concerns or implement feedback.

Multiple users appreciate the ease of reaching out to support and the team's willingness to provide updates and solutions.

A number of users mention that customer service is not only fast but also thorough, making them feel valued and supported.

Support options

Email/help desk
Faqs/forum
Knowledge base
Phone support
24/7 (live rep)
Chat

Training options

In person
Live online
Webinars
Documentation
Videos

To see what individual users say about Emitrr's customer support, check out the review snippets below.

“The customer reps and support team are very helpful, responsive, and willing to look at needs even if they are new. ”

GT

Greg T.

Systems and Quality Improvement Analyst

“The program is fantasic but the customer service is where they shine.”

ST

Steve T.

CEO

Emitrr FAQs

Q. Who are the typical users of Emitrr?

Emitrr has the following typical customers:
Small Business, Mid-size Business, Large Enterprises

These products have better value for money


Q. Does Emitrr support mobile devices?

Emitrr supports the following devices:
Android, iPhone, iPad


Q. What level of support does Emitrr offer?

Emitrr offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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