eResidentCare Pricing, Features, Reviews & Comparison of Alternatives


Resident care management system for assisted living

4.38/5 (16 reviews)

eResidentCare overview

eResidentCare is a cloud-based resident care management software for long term care providers such as assisted living apartments, foster and group homes, residential care homes, memory care, or homes for mental illness and special needs. The system is designed for managing resident care, medication orders, treatments, diets, vitals, physician orders, care plans, ADLs, custom assessments, resident notes, marketing, and billing.

eResidentCare’s eMar charting tools aim to ensure medication administration is carried out without errors, following the Six Rights (right drug, right dose, right route, right time, right patient, and right documentation) with simple input screens and alerts. The medication inventory system provides details including medication begin and end counts and documentation. Resident notes and incident reports can be captured and stored electronically, with managers and supervisors notified automatically whenever new notes or incidents are recorded. Documents including resident labs, legal documents, and contracts can be scanned and uploaded into the system to be stored centrally.

eResidentCare ensures that all services provided to residents are scheduled, with documentation of the service completed and amount of staff time recorded. Custom templates can be used for resident care plans, and plans can be linked to assessments, diagnoses, and medication orders. A range of assessments are built in, and users can create custom assessments with the assessment builder. eResidentCare also offers tools for managing marketing, including referral tracking and conversation histories, and billing, with support for pro rate, retro-billing, and monthly invoicing.


Pricing options
Value for money
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Business size



United States, Canada

Supported languages

eResidentCare Promo 2015

eResidentCare reviews

Value for money
Ease of use
Customer support
Jackie Lilly

Very User friendly, easy to use and learn by staff.

Used daily for 2+ years
Reviewed 2016-12-02
Review Source: Capterra

Has almost everything we need. Support staff are very patient and accommodating. The only downfall we have found after using it for 2 years is, that since it is not yet linked to our pharmacy we can't get medication changes immediately and have to wait for these to be input manually onto the system.The Medication list, showing clients in a clear and easy on the eye layout.

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Nate Swenson

Excellent Program

Used daily for 2+ years
Reviewed 2016-11-17
Review Source: Capterra

We have used eResidentCare for several years now. It's changed the way we do business! We have more insight to what is going on in each of our facilities on a daily basis now that we did when we used paper charts. We love eResidentCare!We love how easy it is to use and love the support. We work great with the software team in the rare event we have an issue.

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Victoria Carrillo


Used daily for 2+ years
Reviewed 2019-02-23
Review Source: Capterra

Very easy to enter and keep track of all pertinent information.The ease. Very easy to enter information.

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Kathryn Jones

GREAT customer Care!

Used daily for 2+ years
Reviewed 2016-12-08
Review Source: Capterra

From day one we have felt like we were treated with genuine concern for our very small business. We always received an immediate response to our challenges or concerns. We started our service in December of 2012 and even now four years later the CEO remembers us and inquires how we are doing! Cost effective software - Great customer service

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Nathan Dahl

Lots of Options

Used daily for 2+ years
Reviewed 2019-02-21
Review Source: Capterra

I love the ability to use only what I need. Other software that I have used is difficult to maneuver. Eresident Care's interface is easy to follow and clean.

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eResidentCare pricing

Pricing options
View Pricing Plans

Contact Software Solutions Associates for pricing information and to request a demo.

eResidentCare features

Automatic Notifications
Customizable Templates
Document Storage
HIPAA Compliance
Records Management

Activity Dashboard (93 other apps)
Appointment Management (100 other apps)
Automated Scheduling (71 other apps)
Automatic Reminders (118 other apps)
Billing & Invoicing (110 other apps)
Calendar Management (78 other apps)
Claims Management (76 other apps)
Client Portal (85 other apps)
Compliance Management (67 other apps)
Customizable Reporting (59 other apps)
Electronic Signature Capture (57 other apps)
Health Insurance (54 other apps)
Reporting & Statistics (62 other apps)
Workflow Management (66 other apps)

Additional information for eResidentCare

Key features of eResidentCare

  • eMar charting
  • Charting alerts
  • Medication inventory system
  • Custom care plan templates
  • Personal care service scheduling & documentation
  • Custom assessments
  • Programmable triggers to link assessments to care plans
  • Automatic notifications
  • Resident notes
  • File upload & storage
  • Pharmacy interface
  • Referral tracking
  • Marketing calendar
  • Multi-payer billing support
  • HIPAA compliant
  • Daily backups
View All Features


The billing system supports a variety of billing types, including prorated, retro-billing, and monthly invoicing, and multi-payer scenarios.

Users can generate residential care plans using the built-in templates, and schedule and record any personal care services rendered.

Multiple prebuilt assessments are offered, and users can create custom assessments and program triggers to link assessments to care plans.

Managers and supervisors are automatically notified whenever a new note is created or an incident is recorded.

The marketing calendar can be used to schedule events, and users can track conversation histories, notes, and referrals.