eResidentCare Features

eResidentCare

Resident care management system for assisted living

4.45/5 (20 reviews)

Competitor Feature Comparison

API
Admissions Management
Alerts / Escalation
Alerts/Notifications
Assessment Management
Automatic Backup
Billing & Invoicing
Care Plan Management
Certification Tracking
Charting
Communication Management
Customizable Reports
Customizable Templates
Document Management
Document Storage
Employee Database
Employee Management
Event / Activities Planning
Event Scheduling
Event Triggered Actions
File Management
HIPAA Compliant
Historical Reporting
Incident Management
Inventory Management
Inventory Tracking
Invoice Management
Lead Management
Meal / Nutrition Management
Medication History
Multiple Format Support
Order Processing
Records Management
Recurring/Subscription Billing
Referral Tracking
Staff Management
Summary Reports
Task Scheduling
Template Management
Third Party Integrations
Work Order Management
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API
Admissions Management
Alerts / Escalation
Alerts/Notifications
Assessment Management
Automatic Backup
Billing & Invoicing
Care Plan Management
Certification Tracking
Charting
Communication Management
Customizable Reports
Customizable Templates
Document Management
Document Storage
Employee Database
Employee Management
Event / Activities Planning
Event Scheduling
Event Triggered Actions
File Management
HIPAA Compliant
Historical Reporting
Incident Management
Inventory Management
Inventory Tracking
Invoice Management
Lead Management
Meal / Nutrition Management
Medication History
Multiple Format Support
Order Processing
Records Management
Recurring/Subscription Billing
Referral Tracking
Staff Management
Summary Reports
Task Scheduling
Template Management
Third Party Integrations
Work Order Management
Visit WebsiteCompare App
API
Admissions Management
Alerts / Escalation
Alerts/Notifications
Assessment Management
Automatic Backup
Billing & Invoicing
Care Plan Management
Certification Tracking
Charting
Communication Management
Customizable Reports
Customizable Templates
Document Management
Document Storage
Employee Database
Employee Management
Event / Activities Planning
Event Scheduling
Event Triggered Actions
File Management
HIPAA Compliant
Historical Reporting
Incident Management
Inventory Management
Inventory Tracking
Invoice Management
Lead Management
Meal / Nutrition Management
Medication History
Multiple Format Support
Order Processing
Records Management
Recurring/Subscription Billing
Referral Tracking
Staff Management
Summary Reports
Task Scheduling
Template Management
Third Party Integrations
Work Order Management
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eResidentCare Feature Reviews

18 reviewers had the following to say about eResidentCare's features:

Susan W.

No other software

2020-01-08

Great for Quality Management

Pros

easy to use - Outstanding customer service - has everything needed to run an Assisted Living.

Cons

would love to see pending system for Disaster Drills, Service Plans and other facilty tasks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Software Solutions Associates


Thank you for leaving a review, we appreciate the great feedback. We would be happy to contact you directly regarding how your disaster drills, facility service plans and tasks requirements can be managed through eResidentCare.

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Kathryn J.

GREAT customer Care!

2016-12-08

We started our service in December of 2012 and even now four years later the CEO remembers us and inquires how we are doing!

Pros

Cost effective software - Great customer service

Cons

Lack of scheduling feature

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Connie M.

Software review

2020-01-13

It has helped us in the reduction of paper use, printer use and also lessens the need for record storage space.

Pros

What I like the most about this software is how easy it is to use.

Cons

What I like least about it is not having the option of time sheets for employees to sign in and out for work. I have seen programs which Will not allow any one to create a time sheet at the end of the shift until all the required charting for the shift is done. This helps a great deal in quality assurance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Software Solutions Associates


Thank you for leaving a review, we appreciate the great feedback of eResidentCare. We are always happy to discuss new product and look forward to speaking to you directly.

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Jonah M.

Up date treatment plan

2019-12-19

Professional Customer service

Pros

It eliminate my load. I can access my work any where as long as internet is available.

Cons

Just few staff who struggle to document notes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Software Solutions Associates


Thank you for leaving a review, we are excited to hear such wonderful feedback about eResidentCare. We would be happy to work with you to make sure all staff members receive training. We will contact you directly to discuss.

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Nathan D.

Lots of Options

2019-02-21

Pros

Eresident Care's interface is easy to follow and clean.

Cons

I wish it was accessible on mobile devices or had an application to use with tablets

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Gisele N.

Great application for documentation!

2020-01-09

Pros

This application is user friendly and can be used in various residential settings

Cons

It is not easily customizable, but has some flexibility

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Software Solutions Associates


Thank you for leaving a review, we are very pleased at eResidentCare to hear how well our system meets your requirements. We strive to provide excellent customer service and will be in contact with you directly to discuss customization.

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Jackie L.

Very User friendly, easy to use and learn by staff.

2016-12-02

Support staff are very patient and accommodating.

Pros

The Medication list, showing clients in a clear and easy on the eye layout.

Cons

Having to keep logging in so often when it has not been used for around 5 minutes at a time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering eResidentCare

Setting up the resident profile is lengthy

Source: Capterra
Helpful?   Yes   No
Read more
Jennifer T.

Easy to use! Great customer care!

2016-04-20

This system is ever evolving and I have found that the eResidentCare staff have been able to integrate many "special requests" into the system, making it completely customizable for our facility.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Donna G.

E resident Care software

2017-03-27

It's easy to use and the service is great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Isa T.

To be honest I'm not a computer person, I'm still used to the old school writing things on the chart

2016-03-03

I thank you gor being supportive, polite and very patient with me.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Software Solutions Associates


Thank you for your review. We're happy to have you as a customer and are glad your experience with our customer service has been a positive one. However, we are very sorry that your experience with eResidentCare was not at the same level. As much as we really strive to make the software as easy as possible, unfortunately there are some new things to learn on ways to do things efficiently with software. Please contact us directly if you ever have any questions, we are always more than happy to help!

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Patricia G.

This is our first software for charting and medications.

2017-11-08

Pros

This software has been very user friendly. The customer support has been good and questions have been answered in a timely manner. Our nursing department is adjusting very well.

Cons

Sometimes when inputting info it is not always easy to see what the next step to save something is.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Victoria C.

Administrator

2019-02-23

Very easy to enter and keep track of all pertinent information.

Pros

The ease. Very easy to enter information.

Cons

The diagnosis and ICD codes . In New Mexico Assisted Living Facilities are all private pay and therefore do not use detailed iced codes or lengthy disgnosis. Some areas ask for to much detail or information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tamara N.

Great software

2016-11-16

It is super easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Michelle G.

Helpful Staff

2016-12-08

We as a company have been using EResident for our clients and I am the one that uses it most and I must say that I like the ease of the program. I also enjoy that when I have a concern that either our rep or one of the other reps there are always able to help me and walk me threw the program when I have questions.

Pros

Its easy to use and understand.

Cons

at times it does run slow or when requesting help they take time to respond

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Samantha R.

Two adukt foster care homes with very different needs.

2016-03-23

I recommend eResidentCare for anyone who values thorough and organized information and extraordinary customer and support service.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bridget H.

eResident Care review

2010-01-16

I believe this is an easy to understand program.

Pros

I have never beta tested before and was very anxious about the process but Doreen has made it much easier and she has been a great support system.

Cons

We have had a few problems with the programers having the system down when we were trying to use it without forwarning. Many changes needed since implemented but they are willing to work hard at fixing every con we have encountered.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Nate S.

Excellent Program

2016-11-17

We have used eResidentCare for several years now. It's changed the way we do business! We have more insight to what is going on in each of our facilities on a daily basis now that we did when we used paper charts. We love eResidentCare!

Pros

We love how easy it is to use and love the support.

Cons

I wish there was a good way to count narcotics between shifts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Vickie L.

Great Asset

2012-01-26

Overall: It is great for my business.

Pros

Relatively easy for staff to learn.

Cons

Occasional inability to access program, Some of the "Admission" parts of the program can be confusing(entering medications).

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more