Qualifacts Insync vs RXNT

EHR YOUR WAY

CounSol.com

TherapyNotes, LLC

EHR YOUR WAY is a fully integrated behavioral health and clinical care EHR software. It is configurable for mental health and clinical health specific needs and is an ONC certified cloud-based EHR. EHR YOUR WAY is trusted by mental health professionals nationwide and is suitable for behavioral health agencies with 15 or more users.

CounSol.com is an online practice management solution for counselors, with secure messaging, two-way live video, appointment scheduling & reminders, and more

Web-based practice management & electronic health records (EHR) software for behavioral health with thousands of active users, and unlimited customer support.

InSync EMR is a cloud-based, easily customizable electronic medical record solution, specialized for behavioral health, substance abuse, Ob/Gyn, pediatric therapy, primary care, and physical therapy specialties. Features include custom workflows and dashboards, e-prescribing, and mobile-readiness.

Claims Management

Medical Billing

Patient Scheduling

Patient Portal

E-Prescribing

Compliance Tracking

Clinic Interoperability

Decision Support

Proprietary

Qualifacts Insync

Web-based

Windows

Linux

Chromebook

Android

iPhone

iPad

Core EHR Pricing

Systems Director

I would also like to see more enhancements to allow for individual facility customizations when there are multiple facilities under one practice to account for the diversity of each facility such as appointment reminders, auto eligibility configurations, etc..

Billing

Also since the Change Healthcare hack, they are making us use Availity and more than half of the claims we download from Insynch and upload to Aviality are 'missing', making a horrendous process to identify which went out and which ones failed.  

Doctor

The system was very slow for the first 3-4 months to the point where I just had to use AI to chart as I couldn't click around the EHR during visits and chart at the same time.

Owner

Cost my businesses thousands in extra expenses and a huge stressor for my staff.

We knew right away that their company was not organized or equipped for creating a personalized system for us.

The eprescribe worked well once we got the hang of how to cancel prescriptions, manage, and check PDMP.

There are a lot of ways to do one thing which requires a huge learning curve, think about the first time you started EPIC - similar feeling.

Administrator

Average,   upset with broken promises,  delays in getting paid due to program errors,  I appreciate how hard  the care center works to resolve issues, at times not worth the cost

Administrative Assistant

When we first moved to InSync, it was so easy to call someone for help, now there is a ticketing system and I've actually had four to five tickets that completely disappeared so I'd recreate them.

Psychologist Owner

the interface is clunky and slow and not intuitive - it does not integrate well with other software

The ability to create dynamic forms and reports on the fly is one of the biggest value-add that helps my agency.  

Insync has the most features, and is very customizable to how you want it to be used, based on workflow and they types of services that are specific to an agency.

Practice Office Manager

The software is easy to use if you stick with only the basic features, but when it comes to need to use more advanced features or configurations, it is super confusing.

Mental Health Clinician

Some things displayed were redundant; the different gadgets some were repeated.

Billing Manager

We have been extremely happy with Insync so far, we're only a few months in but the amount of options and reporting is amazing.

OFFICE ADMINISTRATOR

WHEN THE PATIENTS NAME POPS UP AUTOMATIVLY AND THAT'S NOT THE PATIENT YOU ARE WANTING THERE.

it has amazing capabilities and it does help us deal with some big issues

OFFICE MANAGER

overall its a good app but it should be little more user friendly for the admin to make or add changes

EVV is a GPS verification system that provides proof to insurance companies that a visit was performed.

Regional Director

Extracting data (via spreadsheets) is possible, but the program offers no analysis at the practice, program, or organizational level.

Director of Operations

It would be helpful if the Roles and Permissions had greater detailed descriptions as it can be difficult to identify what each permission allows or prevents.2.

Occupational Therapy

We just discovered that in 2024 alone (6 months), 663 claims NEVER generated.   Why?  

There are many reporting features that we need.

Executive Assistant of Clinical Opersations

Some associates are not good about responding to emails.

They are continuing to add new features and tools every quarter.

User friendly, widely customizable, extensive features and tools.

Most of the time I have to enter a ticket.

Medical Doctor

Unable to download patients entire chart at once and also lack of bulk action when performing tasks.

The training was extensive and seemed very helpful, giving us the feeling that things were going to go smoothly.

It took some initial spreadsheet development and some time devoted to "discovery" of our practice's needs and workflows, but once the team at InSync was assembled for us and we had our kickoff call, we've spent well over a hundred hours with [SENSITIVE CONTENT] and the rest of the group in video calls to set up, customize and learn the software, and then train our staff.

Director of Quality Improvement

There were some areas that could be improved, more features for residential services (enhanced bed board), ability to rename/move dynamic forms created in the system, level of care data is not functioning properly.

Director of Clinics

Prior to [sensitive content hidden], the implementation [sensitive content hidden] was not nearly as responsive or helpful in guiding the timeline and prep work that needed to be completed.  

However, it added absolutely critical functionality in key areas (crisp and clean patient portal, automation of many routine tasks- card charging, payment posting, even claim generating...), which was a major upgrade from our previous EHR.

Clinic Director and FNP-C

Our billers have had some hiccups learning the system.

A month or so later I received an email regarding the ticket.

months of a steep learning curve - and it is getting better but we have a long way to go

RN Administrator

That is more efficient getting issues solved

Owner and Principal

Tailored to our specific use, 2) excellent features to support claims processing and billing, 3) customized scheduler features.

Owner/Operator

The care plan (i.e., smart goals) isn't the best, but it works for what we need.

There are a long of great features and enhancements.

There are also significant limiations with the appt reminders and kiosk

Senior Director of Programs

the practice management side of the software is very useful and once the customization was complete it is easy for our providers to use.

Disorganization of implementation, not geared toward speech pathology as advertised, need for enhancements that are not available now, inability for goals to carryover to SOAP notes, etc.

Licensed Professional Counselor

It is inappropriate for transgender or non binary clients as the software is not able to display clients preferred name or gender throughout the system or the clients chart.

Sr. VP of Outpatient Operations 

Text messaging reminders cannot be location specific.

That is a huge issue with having a current bill at check in as we need to be able to more easily have a current charge at check in that includes that days encounter.   

Some reports don't produce summary/raw data.  

Question and Answer

Features

User Interface

Claim

Customization

Training and Learning Curve

Appointment Scheduler

Performance and Speed

Ease of Use

Slow system impacts workflow

The software itself is slow and reminds me of the days of dialup.

64% of reviewers feel negative about performance and speed. Some users report frequent slowdowns, long page load times, and occasional freezing, which disrupt daily operations and extend the time needed for routine tasks. Reviewers indicate that delays in loading screens and saving work can lead to frustration and lost productivity. Some users say these issues affect onboarding, billing, and overall workflow efficiency. They find that the sluggishness of the system is a persistent concern, impacting their ability to complete tasks quickly and reliably.

Inconsistent client support experience

OP counselor

the implementation was hard to follow and very superficial, unable to go step by step about what products were needed and how to use in day to day services.

47% of reviewers feel negative about client support. Some users say that support can be difficult to access after initial onboarding, with long wait times for issue resolution and frequent transfers between representatives. Reviewers indicate that implementation can be confusing and drawn out, with insufficient guidance on complex processes. Some users report challenges integrating third-party features and dissatisfaction with the responsiveness of account managers. They find that inconsistent support leads to delays, frustration, and a lack of confidence in resolving ongoing issues.

Expertise drives user confidence

Human Resources Manager

It is important to note their professionalism, product knowledge, skill level, patience and delivery.  

Systems Administrator

Not just knowledgeable but really eager to make the system work for us instead of just getting it implemented.  

100% of reviewers feel positive about the knowledgeable staff. Reviewers appreciate that team members demonstrate deep understanding of the software and industry, answering complex questions and providing clear, thorough training. Some users say they value the patience and professionalism shown during onboarding and ongoing support. They indicate that knowledgeable representatives help tailor the system to their specific needs, which makes the transition smoother. Some reviewers find that having access to experts reassures them that their practice will be supported effectively and efficiently, and they feel more confident using the product as a result.

Timely and attentive support

Our project managers were extremely responsive and were able to connect us with the top technicians of the software when necessary.

91% of reviewers feel positive about the responsiveness of the support and implementation teams. Users think the teams are quick to address questions, resolve issues, and adapt to changing requirements. Some reviewers find that staff are available through multiple channels and follow through on commitments promptly. They appreciate the willingness to accommodate customization requests and the consistent communication throughout the process. Some users say that responsiveness extends from initial setup to ongoing support, helping them feel heard and valued as clients.

Supportive implementation guidance

Operations Coordinator

Our implementation specialist, [sensitive content hidden]  - made the whole process manageable and continues to work hard at resolving any concerns as they arise!

93% of reviewers feel positive about the implementation specialist experience. Some users report that dedicated specialists guide them through each step of the setup, offering prompt responses and adapting the system to their workflows. Reviewers indicate that specialists are accessible, patient, and attentive to unique organizational needs, making the process manageable. They appreciate that implementation teams provide ongoing assistance even after go-live, ensuring a smooth transition. Some reviewers say that the specialists’ professionalism and willingness to resolve issues quickly help reduce stress and build trust during a complex process.

Large Enterprises

Small Business

Mid-size Business

Freelancers

Qualifacts

DocVilla

DocVilla: transform your independent medical practice with a comprehensive suite of Cloud-Based EMR and EHR software, telemedicine, e-prescribing, lab integration, Fullscript, analytics, POS, Patient portal, and inventory management. Secure, efficient, and hosted on Google Cloud and AWS.

Tebra

Tebra helps medical providers optimize clinical processes by handling administrative tasks so that doctors can focus on patient care

Tebra is popular with physician practices with 1-10 providers and medical billing companies with 1-100 providers.

Treat

Treat is an ePrescribing solution that allows medical practitioners to send electronic prescriptions to manage patient care and streamline clinical operations. Users can select specific drugs according to patient diagnosis and add digital signatures to generate prescriptions.

RXNT's cloud-based Electronic Health Records (EHR) solution optimizes the patient care experience and streamlines workflows. Providers get real-time health and prescription history at the point-of-care with integrated E-Prescribing. HIPAA compliant, satisfies MACRA, and is MIPS- and ONC-certified.

Communication Management

By industry, RXNT reviewers are most commonly professionals in medical practice (37%). The most frequent use case for RXNT cited by reviewers is e-prescribing (75% of reviewers).

Users and use cases

Some reviewers find RXNT affordable and appreciate its bundled features for the price, highlighting cost-effectiveness. However, some users report expensive or misleading pricing options, and reviewers indicate a desire for more flexible pricing models.

Value for money

RXNT is an e-prescribing tool with key features that include electronic prescription management, HIPAA compliance, charting capabilities, and more.

RXNT

Full Suite

Practice Management

Electronic Health Records

Scheduling

Nurse practitioner

ease, cost, built in billing and scheduling and patient portal, pre-made charting for basic notes, easy to add patient records and send for labs and pharmacy meds

Physician

I don't like RXNT, because  costumer service representative not available in time, I have to weight too long for someone to pick up the phone, after 3 pm nobody answers the phone at all, very often not able to open progress notes because of technical issues and representative never able to give me approximate time when issue will be resolved, not helpful with EFT or ERA enrolment at all, they don't even bother to help providers.

Psychiatrist

I chose RXNT as a comprehensive solution for patient medical records, scheduling, billing and eprescriptions.

Have to choose multiple forms to get the total note I want, unable to combine multiple forms into one encounter

Medical Provider

I do not like how difficult it is to navigate a patient's chart and that I need separate accounts if I am working in different clinics.

Hospice Physician

I cannot stress enough how lousy the "Live ID" 2-FA is for controlled substances from a mobile device.

PMHNP

Typically when I have needed customer service it is because I need them while trying to send in a prescription for a patient but it can be hard to reach someone right then.

physician

s or 1000's of MD's (according to their own customer service reps) have been left high and dry and unable to prescribe controlled meds because they rolled out a new DEA regulated new authentication process without hiring enough support staff so that I have literally spent hours and hours on hold trying to get a rep to help.

Billing Specialist

Payments from payers is so much faster and billing and posting patient payments is the easiest I have ever used.

The 2 factor authentication for the mobile platform.

Chemical Dependency Counselor

I would not consider this an actual con, but I suggest the navigation buttons be placed above the individual record listings rather than on the left side.  

Easy to enter patient prescriptions, track prescriptions, refill prescriptions, and even cancel a prescription if needed.

Not being able to review a rejection without going into the claim.

after using RXNT for two years, annual fee increased too much.

Business Manager

That you have to enter the insurance information seperately every time you enter a new patient.

One con which I'm sure you hear often is the ads at the bottom of the screen tend to slow my computer down.  

Optometrist

Some medications can be difficult to search up and find.

Only issue was for a period of things the verification by camera would freeze and not process.

They substitute the flexible tolken bu a restricted system that does not work outside the Country.

Frequent outages, can not insert physical exam once the template is chosen, can not make “cpt cluster”.

We had to jump through some hoops to perform a change of ownership of the practice without buying additional subscriptions.

It does not save info instantaneously and on multiple occasions you need to retype what was typed before because it did not save info

Medical Assistant

Charting and patient scheduling is a breeze.

From posting payments to the ease of creating claims.

It can be hard to reach someone quickly if you need assistance.

I did a controlled substance refill from a Starbucks in Japan!

My patients love it, I feel in control of my practice and prescriptions.

RXNT strikes a great balance between simplicity and functionality.

Office Manager

Pricing is misleading.   When we tried to terminate our contract with 3.5 months in advance, we were told we had to finish paying for the entire year until it was time to renew contract

I have met with them multiple times and they have been unable to fix any of the issues (consent forms not working, Telehealth not working).

Formulary information is not always accurate.

The full suite helps connect all pieces running a medical business; from scheduling to EMR to prescription and to billing; all connected and things get done with some clicks only

The system is intuitive, easy to use, and includes everything I need without unnecessary complexity.

Regional Director of Learning and Development

My favorite part is the integration with our physician team, where the nurse can enter an order for a controlled substance and the doctor can sign electronically in real-time.

Easy to register and manage new patients.

Medical director

Slow, frequent changes in the system that are followed by poor performance, system drops or freezes often, lag time from page to page, worsened year by year, do not solve problems, results in longer administrative times in detriment of productive work.

Qualifacts Insync vs RXNT Comparison (2026)

Qualifacts Insync

RXNT

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives