Qualifacts Insync vs Zoobook EHR

SimplePractice

Tebra

TherapyNotes, LLC

AdvancedMD EHR

Kipu

ICANotes

Compare Qualifacts Insync and Zoobook EHR based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

EHR YOUR WAY

EHR YOUR WAY is a fully integrated behavioral health and clinical care EHR software. It is configurable for mental health and clinical health specific needs and is an ONC certified cloud-based EHR. EHR YOUR WAY is trusted by mental health professionals nationwide and is suitable for behavioral health agencies with 15 or more users.

CounSol.com

CounSol.com is an online practice management solution for counselors, with secure messaging, two-way live video, appointment scheduling & reminders, and more

Web-based practice management & electronic health records (EHR) software for behavioral health with thousands of active users, and unlimited customer support.

InSync EMR is a cloud-based, easily customizable electronic medical record solution, specialized for behavioral health, substance abuse, Ob/Gyn, pediatric therapy, primary care, and physical therapy specialties. Features include custom workflows and dashboards, e-prescribing, and mobile-readiness.

Access Controls/Permissions

Accounting

Activity Dashboard

Activity Tracking

Admissions Management

Alerts/Notifications

Annotations

Appointment Management

Appointment Scheduling

Assessment Management

Audit Trail

Automated Scheduling

Automatic Transcription

Bed Management

Billing & Invoicing

Booking Management

Calendar Management

Calendar Sync

Cancellation Tracking

Care Plan Management

Case Notes

Charting

Chat/Messaging

Claims Management

Claims Scrubbing

Client Database

Client Portal

Clinical Notes

Clinic Interoperability

Code & Charge Entry

Coding Assistance

Communication Management

Compliance Management

Compliance Tracking

Confirmations/Reminders

Credit Card Processing

Customer Database

Customizable Branding

Customizable Dashboard

Customizable Forms

Customizable Reports

Customizable Templates

Customizable Tests

Data Import/Export

Data Security

Decision Support

Diagnostic Reports

Digital Signature

Discharge Management

Documentation Management

Document Management

Document Storage

Document Templates

Drag & Drop

Drug Reference Database

Dunning Management

Electronic Payments

Electronic Prior Authorization

Electronic Signature

Email Marketing

Email Reminders

Employee Management

EMR/EHR

EPCS Compliant

E-Prescribing

Exercise Library

Faculty/Staff Management

Family History Tracking

File Sharing

Financial Management

For Family Medicine

For Group Therapy

For Medical Purposes

For Mental/Behavioral Health

Forms Management

Formulary Management

For Physical Therapy

For Primary Care

For Psychiatrists

For Substance Abuse Therapy

Growth Charts

Healthcare Compliance

HIPAA Compliant

Historical Reporting

Imaging and X-rays

Immunization & Allergy Tracking

Income/Expense Tracking

Initial Assessments

In-Patient Management

Insurance Eligibility Verification

Insurance Management

Intake Management

Inventory Management

Invoice History

Invoice Management

Lab Order Management

Meaningful Use Certified

Medical Billing

Medication Alerts/Warnings

Proprietary

Qualifacts Insync

Web-based

Windows

Linux

Chromebook

Android

iPhone

iPad

Core EHR Pricing

Systems Director

I would also like to see more enhancements to allow for individual facility customizations when there are multiple facilities under one practice to account for the diversity of each facility such as appointment reminders, auto eligibility configurations, etc..

Billing

Also since the Change Healthcare hack, they are making us use Availity and more than half of the claims we download from Insynch and upload to Aviality are 'missing', making a horrendous process to identify which went out and which ones failed.  

Doctor

The system was very slow for the first 3-4 months to the point where I just had to use AI to chart as I couldn't click around the EHR during visits and chart at the same time.

The eprescribe worked well once we got the hang of how to cancel prescriptions, manage, and check PDMP.

There are a lot of ways to do one thing which requires a huge learning curve, think about the first time you started EPIC - similar feeling.

Medical Doctor

Unable to download patients entire chart at once and also lack of bulk action when performing tasks.

Administrator

Average,   upset with broken promises,  delays in getting paid due to program errors,  I appreciate how hard  the care center works to resolve issues, at times not worth the cost

Administrative Assistant

When we first moved to InSync, it was so easy to call someone for help, now there is a ticketing system and I've actually had four to five tickets that completely disappeared so I'd recreate them.

Psychologist Owner

the interface is clunky and slow and not intuitive - it does not integrate well with other software

The ability to create dynamic forms and reports on the fly is one of the biggest value-add that helps my agency.  

Insync has the most features, and is very customizable to how you want it to be used, based on workflow and they types of services that are specific to an agency.

Practice Office Manager

The software is easy to use if you stick with only the basic features, but when it comes to need to use more advanced features or configurations, it is super confusing.

Mental Health Clinician

Some things displayed were redundant; the different gadgets some were repeated.

Billing Manager

We have been extremely happy with Insync so far, we're only a few months in but the amount of options and reporting is amazing.

OFFICE ADMINISTRATOR

WHEN THE PATIENTS NAME POPS UP AUTOMATIVLY AND THAT'S NOT THE PATIENT YOU ARE WANTING THERE.

it has amazing capabilities and it does help us deal with some big issues

OFFICE MANAGER

overall its a good app but it should be little more user friendly for the admin to make or add changes

EVV is a GPS verification system that provides proof to insurance companies that a visit was performed.

Regional Director

Extracting data (via spreadsheets) is possible, but the program offers no analysis at the practice, program, or organizational level.

Director of Operations

It would be helpful if the Roles and Permissions had greater detailed descriptions as it can be difficult to identify what each permission allows or prevents.2.

Occupational Therapy

We just discovered that in 2024 alone (6 months), 663 claims NEVER generated.   Why?  

There are many reporting features that we need.

Executive Assistant of Clinical Opersations

Some associates are not good about responding to emails.

They are continuing to add new features and tools every quarter.

User friendly, widely customizable, extensive features and tools.

Most of the time I have to enter a ticket.

The training was extensive and seemed very helpful, giving us the feeling that things were going to go smoothly.

Owner

It took some initial spreadsheet development and some time devoted to "discovery" of our practice's needs and workflows, but once the team at InSync was assembled for us and we had our kickoff call, we've spent well over a hundred hours with [SENSITIVE CONTENT] and the rest of the group in video calls to set up, customize and learn the software, and then train our staff.

Director of Quality Improvement

There were some areas that could be improved, more features for residential services (enhanced bed board), ability to rename/move dynamic forms created in the system, level of care data is not functioning properly.

Director of Clinics

Prior to [sensitive content hidden], the implementation [sensitive content hidden] was not nearly as responsive or helpful in guiding the timeline and prep work that needed to be completed.  

However, it added absolutely critical functionality in key areas (crisp and clean patient portal, automation of many routine tasks- card charging, payment posting, even claim generating...), which was a major upgrade from our previous EHR.

Clinical Director

The features included cover most of our agency's clinical needs and preferences--clinical assessments, notes, patient portal, and medical billing.  

Clinic Director and FNP-C

Our billers have had some hiccups learning the system.

A month or so later I received an email regarding the ticket.

supervisor

I like the reporting feature, there a lot of qualifiers

months of a steep learning curve - and it is getting better but we have a long way to go

RN Administrator

That is more efficient getting issues solved

Owner and Principal

Tailored to our specific use, 2) excellent features to support claims processing and billing, 3) customized scheduler features.

Owner/Operator

The care plan (i.e., smart goals) isn't the best, but it works for what we need.

There are a long of great features and enhancements.

There are also significant limiations with the appt reminders and kiosk

Senior Director of Programs

the practice management side of the software is very useful and once the customization was complete it is easy for our providers to use.

Disorganization of implementation, not geared toward speech pathology as advertised, need for enhancements that are not available now, inability for goals to carryover to SOAP notes, etc.

Licensed Professional Counselor

It is inappropriate for transgender or non binary clients as the software is not able to display clients preferred name or gender throughout the system or the clients chart.

Sr. VP of Outpatient Operations 

Text messaging reminders cannot be location specific.

That is a huge issue with having a current bill at check in as we need to be able to more easily have a current charge at check in that includes that days encounter.   

Some reports don't produce summary/raw data.  

Some things are a bit taxing to set up, but the start-up team was there every step along the way and the final product is just what we needed.

Qualifacts Insync vs Zoobook EHR Comparison (2026)

Qualifacts Insync

Zoobook EHR

Overview

Video & Screenshots

Pricing

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Key features

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