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Intergy vs Prime Suite Comparison

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Overview

Greenway’s electronic health record (EHR) and practice management platform Intergy offers a user-friendly, specialty-focused...

Greenway Health’s Prime Suite is designed to help medical organizations manage the practice, electronic health records, patient...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

98

5

4

3

2

1

54

25

9

4

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

3.9

215

5

4

3

2

1

88

74

20

17

16

  • Value for money
  • Ease of use
  • Features
  • Customer support
79%
would recommend this app

Pros

The customization for the software is intuitive when changes are needed to be made. The favorites for diagnosis for providers are a nice feature as that guides them to selecting good ICD-10 codes.
They are always willing to help us find solutions to reaching our goals as a practice. Customer support is super responsive and that really means everything to me as a manager.
Our office has recently integrated Intergy with Phreesia and we love it. We have been provided special assistance with the Integration process and we love it.

Pros

Overall we are pleased with the solution. We have been on it since Sept 2011 and have 10 practices including 7 primary care and 3 specialties up on it as well as our Hospitalists and ED.
We have been with Greenway PS since 2008 and love the ease of the system. The integration of the practice management and the chart is amazing.
The customer service is always quick to answer and helpful. They also have chat features and after hours care which i have used to great success.

Cons

I dislike the fact as I am looking at the charges screen, when I click on a line item it does not give me all the information I need. I need to look at the view/edit screen.
We have longtime employees talking of quitting because this system is such a frustrating mess. Supposedly there is an update "in the spring" that we are hoping at least makes the software useable.
The one bit of help in this whole mess was when our trainer admitted this EMR was crap but that they're all crap. Appreciated the honesty in a mess of lies.

Cons

During the 4th year, hold times were ridiculous, we didn't get calls back, there were no estimated times for resolution, and no one seemed to really be concerned no matter how much we complained.
Primesuite is by far and away the absolute worst of the worst. I am actually leaving my current practice for a new job in large part because of this EMR system, which makes my job much more difficult.
If you just run with the basics without modifying it for yourself, you will be frustrated and wasting your time and money.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features60
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Clinic Interoperability
  • Clinical Notes
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Customizable Fields
  • Customizable Templates
  • Decision Support
  • Document Management
  • Document Storage
  • Document Templates
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • For Cardiologists
  • For Family Medicine
  • For Neurologists
  • For Obstetrics & Gynecology
  • For Orthopedics
  • For Pain Management
  • For Podiatrists
  • For Primary Care
  • For Urologists
  • HIPAA Compliant
  • Historical Reporting
  • Insurance Eligibility Verification
  • Meaningful Use Certified
  • Medical Billing
  • Medication Management
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • No-Show Tracking
  • ONC-ATCB Certified
  • Patient Flow Management
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Practice Management
  • Real-Time Reporting
  • Records Management
  • Recurring Appointments
  • Reminders
  • Remittance Advice
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • SOAP notes
  • Scheduling
  • Self Service Portal
  • Task Management
  • Task Scheduling
  • Template Management
  • Vaccine Management
  • Waiting Time Tracking
  • Total features28
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Clinic Interoperability
  • Clinical Notes
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Customizable Fields
  • Customizable Templates
  • Decision Support
  • Document Management
  • Document Storage
  • Document Templates
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • For Cardiologists
  • For Family Medicine
  • For Neurologists
  • For Obstetrics & Gynecology
  • For Orthopedics
  • For Pain Management
  • For Podiatrists
  • For Primary Care
  • For Urologists
  • HIPAA Compliant
  • Historical Reporting
  • Insurance Eligibility Verification
  • Meaningful Use Certified
  • Medical Billing
  • Medication Management
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • No-Show Tracking
  • ONC-ATCB Certified
  • Patient Flow Management
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Practice Management
  • Real-Time Reporting
  • Records Management
  • Recurring Appointments
  • Reminders
  • Remittance Advice
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • SOAP notes
  • Scheduling
  • Self Service Portal
  • Task Management
  • Task Scheduling
  • Template Management
  • Vaccine Management
  • Waiting Time Tracking

Integrations

  • Total integrations5
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations5
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8

Alternatives

Explore similar apps

User reviews that mention these apps

BW
AvatarImg

Brette W.

Medical Practice, 201-500 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Intergy logo

Intergy

Longterm Intergy User

Reviewed 7 years ago

I've been using Medical Manager ..... Intergy.... Greenway for over 25 years. I have worked on Allscrpts, Athena, Kareo, and more - this is my preferred PM and the combined full Suite for EHR is excellent as well. It is very flexible for docs who don't like radio buttons and makes posting charges a reasonably manageable process.

Pros

I have used several PM systems in my over 25 years in this industry. I like the ease of use and the willingness to address shortcomings (because ALL PM/EMR systems have them). Really what makes Greenway/Intergy the best is its PEOPLE. The Chat help, ability to call in at any time for assistance, relationships developed with sales, support, and integration teams are all top notch with Greenway.

Cons

I wish reports could be exported into Excel, but you can purchase the add-on Practice Analytics and that addresses that although there are some fields of data in intergy that cannot be mined. I also REALLY wish there was a way to change font and/or font size in the intergy windows as when working in intergy no matter what you do the actual data you are managing (patient demographics, a scheduling module, etc) only gets as big as about 1/3 of your screen. For us old ladies that is problematic. That is one thing I wish they'd make a priority to fix.

RF
AvatarImg

Robin F.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Prime Suite logo

Prime Suite

Primesuite review

Reviewed 5 years ago

We are getting ready to migrate to Intergy, another Greenway product due to the legal issues with Primesuite.

Pros

I liked that we could easily schedule patients, look at their accounts and make changes to the account easily.

Cons

We were pretty happy with the software until we hit the "bugs" that triggered the DOJ investigation.

Vendor response

Hi Robin. Thank you for your continued partnership with Greenway Health. We truly value our customers and we¿re excited to see you¿ve taken the first steps to migrate to our flagship solution, Intergy. We¿re combining the best features of our current platforms into a next-generation, state-of-the-art electronic health record and practice management platform to help our customers become more efficient and more profitable. We look forward to partnering with you on the path to innovation.

DT
AvatarImg

Doris T.

Medical Practice, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Prime Suite logo

Prime Suite

EHR

Reviewed 8 years ago

It would be great if the software allow customization of some functionality at the practice level. Practice Analytics - have available in PA all the data that are in Intergy and EHR.

Pros

Easy to use

Cons

No cons were added to this review

BC
AvatarImg

Bob C.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Prime Suite logo

Prime Suite

GREENWAY PRIME SUITE

Reviewed 4 years ago

Greenway Prime Suite was very good it is that the Company decided they no longer wanted to support their product

Pros

The best feature is that there could be an Administrator over this software that limits/extends permission/rights in the office rather than calling someone in IT or at the software company!

Cons

They are sun-setting this product due to the fact that they want everyone to switch to their new platform - Intergy rather than support 2 EMR systems they will only have to support one.

BT
AvatarImg

Brandon T.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Prime Suite logo

Prime Suite

Gets the job done, but not sure for how much longer.

Reviewed 5 years ago

We have had the software for 7 years now and our overall experience has been positive.

Pros

The software itself is good looking with easily usable menus and modules. It makes a good looking note and you can make it as thorough as you like with the ability to create and modify templates (although that can be seriously time consuming, but saves time later). You have the ability to run a ton of different reports for any data you want to analyze. Customer support is great and they have a chat feature which is very handy.

Cons

Eventually it will not be supported as Greenway is going to focus on Intergy. Some of the things that make the software so functional can be time consuming to set up or edit (schedules, templates, reports). Probably my biggest gripe is that there are no templates for creating new users, a lot has to be done from scratch for each one.

Vendor response

Thank you for your comments on Greenway Health. We’re glad to hear you find the solution user-friendly and that your experience with Customer Support has been positive. Please allow us to clarify that we have no plans to end support for Prime Suite. If you have additional questions on this matter, please reach out to your Greenway representative.

BE
AvatarImg

Betty E.

Medical Practice, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Prime Suite logo

Prime Suite

Partners for years

Reviewed 7 years ago

We have had Intergy since its inception and feel it is the most robust and customizable product on the market. They listen to the needs of their customers and continue to enhance the product and its capabilities. We have utilized all additional modules which allow our office to meet all of the government programs for additional funding opportunities.

Pros

The ability to customize it to meet all the different providers work styles.

Cons

There are always things on our wish list as far as functionality - but I believe that is because we are a very progressive office and push the envelope on items we would like.

CM
AvatarImg

Christopher M.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Prime Suite logo

Prime Suite

Technical support is terrible, software is poorly written

Reviewed 9 years ago
Pros

The thought of moving to another solution. As of late, the updates, the performance issues, and the overall experience have been poor. Knowing what I know now after dealing with support and the feedback I get from speaking to general staff at this firm, it is clear that customer service is not a focal point. The merger/acquisition with SuccessEHS and Intergy has forked Greenway into a company that is difficult to work with.

Cons

Customer support is a joke. Wait times are always in excess of an hour or more. Uninformed management does not know the system. Major problem with the entire company being understaffed. Overall product support is poor, and god forbid you need them when a problems arises. Updates break the system from Windows, Greenway, and other standard 3rd party applications. Cumbersome and generic templates that are not intuitive. Training is essential. Prepare yourself for downtime and trouble day one. Get ready for "script errors," as this is something you will never forget.

RC
AvatarImg

Ruth C.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Prime Suite logo

Prime Suite

This EHR system has some attributes but the downside outweighs them.

Reviewed 8 years ago
Pros

Sales person did not know the capabilities of the system and misrepresented what it could do. It took 14 months to get to the point of trying to implement some of the elements of the package we purchased. We still aren't there. Trying to solve the discrepancies between what was purchased and what we got has been time consuming and extremely difficult. Like repeated emails daily, like sending emails...

Cons

First, RCM caused us to lose over a hundred thousand dollars in revenue, and I had to do the coding. We were sold a product that did everything our local billing company did and more. Using it was made a condition precedent to the purchase. It was a disaster that took a year to resolve. Every patient's account had to be reviewed and corrected. The EMR portion of the program is a disaster. The front office staff were ready to walk out. Scheduling and rescheduling are very time consuming and multi-step processes. There is no way to print a month's schedule or even see a month which you couldn't see even if you did have that feature because the screen is so small it takes a magnifying glass to read it.