Jane vs Owl Practice Comparison

The overall practice management is great. It allows me to run both the business and clinical sides of my practice in one cloud-based software package.

The lack of a secure messaging tool is a big hole in the product and one that I am surprised has not been fixed yet. Other tools have this, and hopefully they will add this soon. In their patient management system, there is only one email address that can be used on a record. As I work a lot with teens, I would love there to be a way to send email reminders to one email address for appointments or even to two simultaneously. I do my note taking within an appointment chart on my ipad, and compared to other applications the "sketch" pad in Jane is not that great. While in other apps, I can put my hand on the ipad while writing, in Jane it results in dots and lines being added all the time. Its more of a nuisance than a problem.

Hey Kevin, thanks for posting your review! I am happy to see those 8 stars, and hear Jane has helped make your life easier! However, good enough is not what I want for you, and our team is keen on improving Jane to earn those 2 extra stars. Secure messaging is a big-ticket item the team has been actively working on, and I know many customers, like yourself are looking forward to. You also mentioned...

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It is easy to use after daily practice at work.

It is so confused in the process of setup every details in the beginning!

Hey Meng-Chi. Thank you so much for taking the time to leave a review about Jane and how you’ve been finding things - but even more so, thank you for giving us the opportunity to help support your clients! It always warms our hearts to hear that Jane is making your days easier and drives us to continue to improve so we can hopefully make things even better for you. Thanks for being on this journey with us. :) -Caitlin on behalf of the Jane team

The advanced functionality allowed for customization making it adaptable for my practice as well as use amongst different practitioners on the team.

For a new practice starting out, cost is a bit prohibitive.

Hey Rachael. Thank you so much for your helpful feedback and taking the time to leave this lovely review. We're absolutely thrilled to hear about your experience and how the different practitioners have found Jane to be adaptable and valuable in meeting all your needs. We think this is one of the many things that make Jane truly special; the ability to cater to the unique needs of many. We hope we can continue to meet that bar for you as we continually strive to improve our offerings and ensure we always deliver exceptional value and delight. Thank you for letting Jane be a part of the team. :) -Caitlin on behalf of the Jane team

All in one system for overall ease of use for practice.

help w/social media integration would be helpful.

Hi there Dr. Christine, Appreciate you rating your experience with Jane! We just had a new round of social restrictions announced for the remainder of 2020, so your high star review is so nice to see today. Thanks for sharing that you've enjoyed running your practice with Jane! Social media integration is a super fascinating comment. I'm not sure if you've seen this guide about adding a booking button to instagram: https://jane.app/guide/online-booking/link-online-booking-to-instagram Otherwise I'd love to hear what type of social media integration you'd be interested in! Talk soon - Alison (Co-Founder)

Ease of use. All the templates. The ease of billing.

It is too expensive for me. I see 16pt per month in my practice, so do not qualify for the helper rate, but still can't justify the regular cost for that size of practice.

Hey Asha. Thanks sharing your thoughts with us in this review. I'm really glad to hear that you've found Jane to be a great platform and had a positive experience with our customer support. That's what we're all about! But I also get that the price point is a bit steep for your practice and understand where you're coming from. It's always a bit of a juggling act providing the value a small business...

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The check box features on charts saves LOTS of time! Jane app makes booking and scheduling appts easy. Also sends reminder emails. Great for charting with templates and storing pt information!

it takes a bit of time and practice to use to the system

The customization is nice so it fits my practice and each clinician’s specialty

Sometimes the window opens to the wrong patient so you have to be careful

Hi Erin, Thank you for writing such a lovely review, we are also very happy you chose Jane! It truly brings so much joy to my day to hear that the customization available in Jane has created a delightful and dependable experience for the practice as a whole. Have you been in touch with our support team about a specific window opening up the wrong patient? Our support team would be able to nail down...

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User friendly & easily set up. Perfect for a solo practice just getting started.

Past note list layout could be cleaner.

Hey Christen. Thank you for sharing your experience with Jane! 😊 We're so excited to hear that you found the setup user-friendly and perfect for solo practices just starting out. It's helpful to hear your thoughts on the past chart/note list layout, and we're curious—what would make it cleaner for you? We're all ears if there are features you think could further enhance your experience. After all, we're here to make things better together! Thanks a ton for choosing Jane and helping us grow with your insights. You're a big part of why we keep aiming higher! -Caitlin, on behalf of Jane

Jane is the BEST thing I’ve ever done for my business. It is intuitive, easy, and the Jane team is constantly improving it. They are incredibly driven to make an amazing product. I could not possibly recommend it more highly.

I honestly have no complaints. It would be great if their family bookings were easier, but they are currently working on that!

Kristeen, Wow. I had to share this with the entire team right away because I know they will be so appreciative of your words. You are right to say that we are actively working to improve family booking in Jane. Be sure to add your vote to this feature request thread to stay up-to-date on our progress if you haven't done so already: https://janeapp.canny.io/feature-requests/p/family-booking-arrive-option Thank you for brightening our week! We are so lucky to have you. Maddie On Behalf of Jane

-Easy patient communication -Easy integration into my website -Easy use for patients -GREAT charting -Good intake forms; easy to cutomize. -Great customer service.

Nothing, really. I have an outside insurance biller so I haven't tested any of their insurance integration.

Hi Candace, Oh I loved reading your words about Jane. Thanks for taking the time to hop in here to Capterra to share. We're looking at compiling a listing of external billers that are familiar with Jane (and providing some biller specific training!) so let us know if your biller ever needs any help and we'd be happy to work directly with them. And how fortunate we are to be included in your practice and your story. It's never easy to work as a solo practitioner - where you are responsible for everything on your own! I'm glad to hear that Jane and our team is making you feel more supported in your work life. That's our ultimate goal at Jane.... Delighted practices who feel like part of a Community. Looking forward to our ongoing work together, Ali - Co-Founder

Jane is easy to use, and there is a wealth of tutorials to help you learn the ins and outs of the system. For the most part, billing is a breeze and we can easily access patient files. The teleconferencing system makes interfacing with patients vert convenient. We are still learning all of the capabilities of the very versatile system. This is perfect for our small practice, but would also work for a larger one. The support team is outstanding and is always very positive, upbeat and ready to help. They are also very patient in helping clients learn the system and provide answers very quickly

The only thing I would change is to make it easier to send an invoice. It took a while to find the button to send invoices. It would help if that had a more prominent place. We are still working on creating the partient intake forms.

Hey Lincoln. Thank you so much for taking the time to leave such a detailed and helpful review, and especially for choosing Jane! We love to hear that you’re finding things relatively east and helpful in Jane and that you feel we’re leading the way in streamlining practice management as that’s always a goal of ours! Your feedback about the invoices is a valuable and interesting perspective to hear - we want to make sure things are intuitive and user-friendly, so I’ll be sure to pass this along to the Product team. We hope you continue to love Jane, but remember our Support team is always here to chat or help you along. We’re so glad to have you and will see you around. -Caitlin on behalf of the Jane team

I love how easy this software is to make appointments and chart for my patients! It is great to be able to look up other templates as well if I don't want to create my own note template! I love that the live chat is available for the first 30 days! I would be lost without it! It has helped me so much with little questions I have as I learn this software!

I only use this software on the weekends. I wish that I could view weekends only as opposed to only removing weekends from my view. I also wish I could see my month on the schedule so I would know what I have coming up for the month.

Good morning Dr. Amanda, What a wonderful review - I really appreciate your enthusiasm and congratulations on your new practice! That's so exciting And the onboarding chat is a something we just started a few months ago, so I'm really pleased to hear you found it useful. I'm going to pass along your comments there to our chat team - they'll be so glad to hear that they were helpful to you! A...

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Aside from having so many features which was a bit challenging to figure out, jane has everything a practice needs.

The fees are on the higher end compare to other apps.

Oh, Shig, thank you for the kind words. And a big congrats on opening your own business! I totally understand where you’re coming from, Jane has an ever-growing list of features that does create a bit of a learning curve, but it’s one that our support team is happy to help walk you through. As for fees, I'd be curious to hear more about this feedback to fully understand and chat through your concerns, so if you want to chat more just send us a message to support@jane.app. Regardless, we're so happy to hear that you’ve got things mostly settled and are enjoying Jane. and hope we can continue to help you run and grow with your practice. Thanks so much for being part of the Jane community. <3 -Caitlin on behalf of Jane App

Easy to use, simple, user friendly. The Jane app is great for healthcare professionals in private practice to facilitate admin work

The cost is a little high when you're starting a business

Thanks for taking the time to share how things have been with Jane so far, Valerie. It’s delightful to hear that you’ve found things simple and user-friendly, I hope we can continue to meet that standard for you. We appreciate your feedback about cost when you’re getting started - we recently launched new plans in Jane to hopefully meet a wider range of needs for different stages of practice. Thank you for being a part of our Jane community and for letting us be a part of your journey. We’ll keep focusing on our work to make Jane as helpful as possible. :) -Caitlin on behalf of Jane

It manages most of the administrative stress for my business, which made it less stressful to open and run my practice!

I have not found any issues yet that the techs couldn't helped solve.

Kay, not only did your review warm my heart, but it also gave me a little laugh. We think you are the best thing since sliced bread- just need to add a little of PB and J, and we've got ourselves a recipe for a reliable and delicious sandwich…or partnership? Either way, we are so thrilled to have you as a member of our Jane Community! Less stress is best, and knowing that Jane has helped you open and run your practice with less stress, makes me feel incredibly proud of the team we have. Thank you for taking the time to share your experience, and I hope your journey with Jane and your Practice continues to be 5 stars. -Kim on Behalf of Jane

The support is amazing! All Jane representative I have spoke with we knowledgeable, friendly, supportive, and so useful! The platform looks professional and overall user friendly.

The French features. My practice is bilingual so I find it a little harder to navigate between the 2 languages.For example: I have chose my platform in English but I'd like to share etc "how to book an appointment" video to my English and French clientèle but didn't seem to be able to find the French version of it. I also teach yoga and workshops so I sell packages. At this time people who purchase packages can't sign up for more than 1 session. It simply adds up to the work "behind the scene". Just a constructive comments.

Very easy to set up! Very fast to navigate and document. Very easy for billing and practice management. A full suite of easy!!!

I have zero cons concerning JANE! Get this program! I've had 4 others before... This is amazing!!! The BEST!!!

Transferring from the clinic I left to my own practice with files was relatively easy. Maybe better from multidisciplinary clinic and multiple practitioners.

I thought it navigating to figure out things on your own is difficult, even with search bar as an option. Until you get used to it takes time to learn. After pandemic help time for questions took over a day to get a response and never got phone calls back, would have to email. Price very expensive, found out of other one that's half the price and as a website looks better.

Hi Linda, Sorry to hear you had a less than stellar experience with our support times! I agree that a day or two is too long - and we did definitely have some delays over the Covid response period. What a strange time this has been! Half our practitioner community was shutting down and half were scrambling to figure out online services through telehealth. I'm so pleased we were here to support...

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Jane has been a great software as a new practice. 90% of our needs have been met through Jane's ability to be customized. The look is sleek and simple. Flow is wonderful

Jane is not specialized. We need Soap note Macros, but Jane is not in that business. The have built out phrases to the best of their ability. They honestly go above and beyond considering the wide range of clients that they serve

Hi Steven, Thanks for your review and all the stars! I'm thrilled to hear that Jane has helped you to grow your practice. Have you seen Smart Options for charting? You can use this chart part to create a quick and easy narrative with only a few simple steps, similar to the macros you're referring to. If you haven't seen it already, I highly recommend this blog post (specifically the Charting Highlights with Alex video): https://jane.app/blog/charting-tips-from-jane-s-chiropractic-community You will see how you can use Smart Options to build out a SOAP note. If you have any questions on that don't hesitate to reach out to our support team, or respond back here :) Have an awesome weekend. Maddie On Behalf of Jane

Ease of implemation and use, excellent customer service, good value for investment.

It would be great to have a feature for practice consultation. I have a workaround for this, but would be ideal to have a way of entering the practice as something other than a new patient for invoicing purposes. I use Jane to book this into my schedule and invoice the practices I consult to.

Hi Shannon, Happy Friday and thank you so much for the stars! I enjoyed reading the wonderful comments you made about the pros of Jane. It sounds like you'd like to use Jane to invoice a private company or business, is that right? You're correct in saying that Jane is currently set up to invoice "patients" specifically, but that said, I'd really like to hear more about your needs here. I've seen this done before by creating a product or appointment invoice. I hope you'll reach out to our support team to chat further about it! Hope you have a great day and thanks again for the kind review :) Maddie On Behalf of Jane

I love the ease of scheduling and creating charting templates. I like the ability at a glance to look at income of my clinic.

I really need E-scribing in my medical practice. I would also like to see medications and allergies carry over into sequential visits.

Hi Laura! I love that you've been enjoying how easy the scheduling and creating charting templates have been since joining. It sounds like you may also be using the stats that the practitioner dashboard will display which is such a major key in running your clinic. I hear you about the e-scribing, it's definitely something our team has its future eyes on as we realize how important of a feature...

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Cloud based, ease of use, integrated payments, price point is amazing, and customer service is top notch!

Patient notes take a lot longer than desired, Membership aren’t exactly able to function the way I need them to for my practice model.

Hi Dr. Shawna, It's nice to hear from you. Thank you for sharing your experience with us :) I'm so glad that you're working with many of Jane's features like integrated payments, for example! I'd love to hear more about how we can improve your charting experience. I'll share a video with you from Allied 2022: Jane Summer School if you're interested in some tips, tricks, and tools we find valuable:...

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Jane is constantly growing to add more features, and will continue to be something that helps to streamline daily practice and manage details over time.

Macros are one aspect that can be helpful with developing daily soap notes.

Hi there! I love your notes and thanks for the wonderful feedback. Very pleased to let you know that macros are in the works! Nobody likes documentation, so we're going to keep adding tools to Jane to help make that quicker while allowing you to record complete and professional notes. I don't have a name here on this review, and I want to make sure you get looped in with the macro features as they become available, so if you get this and want to send us a note to support@janeapp.com to let us know you're waiting on them, we can make sure we reach out when we have something to show you. We always need beta testers for our new features, so if we know you're interested we can give you early access :) Happy Monday! Alison - Co-Founder

If you are a low volume cash based practice, you don't plan on billing US insurance, then it's fine. If not, please take my advice and avoid Jane.

We are a small US based practice and bill Medicare (40%), some insurance (20%) and the rest cash. Initially I asked my billing service to take on Jane's Insurance billing, and after a week of them investigating the software and getting their questions answered by Jane support they opted out saying it was not capable of doing US Insurance billing in a timely & cost effective manner. I should have...

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Good morning Dr. Larinde, Thanks for taking the time to share your experience. I really appreciate hearing from you and your practice, and I'm quite dismayed to hear how frustrated you feel with your attempt to transition to Jane. As a clinic owner myself I relate to the general struggles and challenges of insurance billing, and I'm sorry to hear that Jane contributed to making that harder...

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Easy to use, all of my records, Billing, scheduling in one spot. Many patients tell me that using Jane on their end is very convenient and helpful as well.

Takes a little to get used to ...and I'm not thrilled that I'll have to pay more for another practitioner to use it when I expand my practice.

Hi Jackie, Thanks so much for your review and all the stars! I am so happy to hear you say "easy to use," "scheduling in one spot," and "convenient and helpful." I'm smiling so big :) When it comes to pricing, our model is our true cost for running Jane, meaning that we don't artificially inflate our pricing to account for discounts. We have worked hard to make our Jane pricing as fair and competitive as possible. I hope you will reach out to a member of our support team this week, so we can make sure you're on the best plan for you right now and then again in the future! Thanks again Jackie and I hope you have an awesome week. Maddie On Behalf of Jane

I like the quality of the video platform, it is much better the Jane. I also like how there are so many measures that can be sent to clients and how easy it was to create intake forms. Scheduling and finance section are also user friendly and help to keep track of payments. Lastly the stripe connection is great for accepting credit cards safely.

In Jane you can create surveys that get sent automatically to clients before their appt. due to COVID I send a screener form prior to the appointment. I wish Owl practice would find a way to send automatically like jane does to reduce my admin time.

-online booking for clients, stats, calendar

The WORST part is that you have to email customer service - no phone number and the response time (if you get a response) greatly varies from one day to several. Did I mention that sometimes they don't respond at all. When I have spoken to a person they have been pleasant and helpful. Also it is WAY more expensive than Jane, especially when you add associates to your pracitce.

I find the format and features generally very easy to use, once the set-up is in place. The validated tools, secure messaging, and online booking are great aspects! Billing / receipting is easy, and tracking workflow is helpful. Help support people are responsive.

I would love to see the capacity to video sessions. Their pricing is quite a lot higher than other similar programs, particularly if you're a group practice, so had I known this prior to expanding, I would have gone with Jane. Facing transfering my clients over seems daunting at this point.

I love that this software was made specifically for my industry and is constantly evolving along side the needs of the community.

In comparison to other software, such as Jane, I find the overall look and feel of Owl to be lacking. I am also not particularly fond of the client portal which, despite having a number of wonderful features, is simply not as robust or eye-catching as some other programs. I know aesthetics are not everything but I think clients tend to drawn to things that look organized and easy to navigate.

It is an easy and intuitive software to use. I enjoy how comprehensive the features are. The invoicing is super easy. I also really appreciate the client portal, appointment reminders etc as well as the clinical measures and use them alot.

The forms have been tricky to create and time-consuming, the clinical measures don't offer a means to interpret the score- I have to google this witch takes extra time. There isn't a group video option yet. What really got me was the increase in price when I upgraded to the package with the most features. The cost increased significantly which is more expensive than other software like Jane. I would love to see the Client Portal have more options to customize in terms of graphics and additional fonts and colours.

1. Easy to keep the business centralized, and it automates what we other-wise would have to do manually. 2. Easy to use once you get used to it 3. Great customer support in answering queries

There's a couple of areas of improvement - specific functionalities that need to be improved: 1. the video feature is well behind other platforms, such as Zoom. This needs to be greatly improved. Even though we are using the Video functionality on a 6 month trial, many of our therapists are using Zoom as OWL's video functionality is lacking 2. Circle of care (Linked accounts): Everyone (i.e. clients)...

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