Mend vs Klara

Doxy.me

Carepatron

Tebra

Doxy.me is a cloud-based telemedicine solution designed to help healthcare professionals diagnose & treat patients via videoconference, audio communication, or text message. Features include virtual waiting room management, notifications, screen sharing, group calling, file transfer & image capture.

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

Tebra helps medical providers optimize clinical processes by handling administrative tasks so that doctors can focus on patient care

Tebra is popular with physician practices with 1-10 providers and medical billing companies with 1-100 providers.

Telemedicine is convenient and easy, which drives patient attendance. No logins or software downloads.

Fully HIPAA compliant toolset (w/ BAA), encrypted video visits, and additional security measures help protect patients from a wide variety of compliance and data security risks.

Video Conferencing

Self Service Portal

Confirmations/Reminders

Appointment Management

HIPAA Compliant

Online Forms

Practice Management

Billing & Invoicing

Charting

Payment Processing

Multi-Provider Practice

By industry, Mend reviewers are most commonly professionals in hospital & health care (16%). The most frequent use case for Mend cited by reviewers is telemedicine (44% of reviewers).

Users and use cases

Mend is a telemedicine solution offering key features such as video conferencing, appointment management, mobile access, confirmations/reminders, appointment scheduling, and HIPAA compliance, among others.

Mend

Web-based

Android

iPad

iPhone

Basic

patient

It connects me and my provider for appointments and provides educational/informative videos while I am waiting.

Analyst

The secondary text message that says respond with “R to cancel I misread and responds with R and cancelled my first appoint. If you send these message make you you correspond with “C” it makes more sense instead of R for confirmation

Advanced Rolfer

This was a requirement with my shift into Highmark’s Complete Blue Pro Premier plan , due to the constancy of my work travel the Zoom meeting was the best option.

I like the ability to test your connection/audio/video prior to visit.

I write novels and still hope one day someone will read them.

Sometimes my internet connection or hers interrupts us, but even if I cannot see her and she cannot see me, we talk things through.

Deli clerk

I had a bad experience with trying to get my ADHD medicine figured out meaning I had to meet with the doctor and get that scheduled and I was told that that wouldn’t be possible at first… But it all got figured out so I’m grateful however it did cause me, extreme anxiety

Chief Handyman for my wife

Other than the occasional audio quality issues, I was able to complete the virtual visit without any other significant issues.

Mobile Notary

I like being able to have an appointment  wherever I happen to be at that moment; in the car, at home, etc.

Direct Support Personnel

I'm still going through early grief after the shock. But Mend therapy helps me embrace the joy and love of Honolulu even as I'm enfolded by brother's sudden death.    

Project Manager

I feel that I got the doctor's attention more so than in an office visit in which the doctor is hurrying from exam room to exam room.

XxxxxxxxxX

It is good my doctor that i was linked with seemed to have been linked with me based on the type of person i could interact with better idk if that was the case but i got a good doctor

Reverend

Was professionally scheduled, accurately timed, very thoroughly reviewed many health components and issues.

Operations

I have connection with counselors and doctors that I do need to see it is detrimental that I see you my doctors on time for therapy and psychotherapy and medication management to regularly save my emotional, psychological, and outright life.

Sales and marketing

I really like how she works with me on helping me understand some of the steps in this regimen and I hope that y’all see though genuine care in her as I do thank you very much Christopher Rodgers.

Had to ask the nurse to repeat herself several times because of the audio quality issues.

Service Technician

Answered all my questions and explained the different processes we needed, iltimately saving me time and money.

Home maker

I only feel that having a short text or note to take away would be a helpful addition.

Patient

The viewing screen doesn’t expand to a full screen dimension.

Human Resource Specialist

On time, the one on one visit, the virtual appointment work well with my schedule

Agent

Maybe all the paperwork you have to do before every session, but that is a minor inconvenience.

Food runner

Works well for what is needed, connection quality is better than I've experienced in Teladoc

Health

Sometimes the telehealth appointments don’t sync.

OR RN

I like the fact that they accept my insurance in addition to my membership payment.

Retail

It’s easy to use and it helps for when I can’t come in.

Trust and clear communication are not disrupted by intermittent outages.

Attorney

Bumpy at first, but after settling into your system and finding a practitioner who is clearly taking care of me has been magic.

Sole proprietor/ House leaner

Its like a housecall,but on your phone,it's very convenient and hassle-free,and everybody was so helpful,sympathetic to my needs and punctual so from appointment setting to seeing a Dr. 4 hrs and it's all over and prescription is sent to my pharmacy,now if I could only get the pharmacy to deliver I'd be all set!

Videographer

I was able to take away information that I can put to work immediately.

Unemployed

It's efficient to use and I get enough reminders that I don't forget to log on to do the pre-work for my appointment.

Administrator

When I hit the wrong "go back" button and loose my video.

Production Manager

from the person who took my call, the assistant to the doctor and the doctor. When you feel so rotten, it's nice to have people with a smile and kindness.  

No coodies to pickup and privacy of my own environment.

Custodial Coordinator

The only issue we had; was that the camera froze while talking.

user

each link in the chain knows their purpose and works hard to make me feel comfortable with my visit.

Teacher

Hours of availability helps with my busy schedule.

Medical Assistant

Provider attentiveness and good camera and microphone accessibility.

Retired School Improvement Specialist

She gave us practical steps to take to improve our health and wellness.

General Clerk III

She was very open and to the point giving stradegirs and coping mechanisms to deal with the issues at hand

Chief Creative officer

Getting clocked out of of registering and needing chat assistance

Artist

Video quality was fine although I couldn't see who I was talking to the whole time

Great experience altogether, crystal clear sound quality and no interruptions and there wasn't a dropped call.

Driver

The link I got and clicked on guided me step by step which was a relief.

Stocker

What I liked about Mend is being able to talk to someone in regards to how I’m feeling.

Clinical Manager

Definitely the new age of medicine for us who live such busy lives with kids and work.

seamless connection, good video & audio everytime

Paralegal

It was very easy to navigate and I was able to get in and out in under 20 minutes which is exactly what I needed.

It has been amazing for me to keep attending my mental health appointments.

None

Not just a recorderd or prerecorderd video.

Appointment Scheduling

Reviewers indicate Mend’s appointment scheduling is easy and convenient, allowing them to quickly book, view, and manage appointments. Users report Mend provides good availability and flexible scheduling options, which they find helpful for fitting appointments into their routines. They say Mend’s notifications and reminders support the scheduling process, and they appreciate not having to wait or sit on hold. Some users mention minor interface issues, like appointment order on the dashboard, but overall find Mend’s scheduling straightforward. Of the 37 Mend users who gave detailed accounts of their use of Appointment Scheduling, 89% rated this feature as important or highly important.

Doctor Visits

Video Calls

Connection Issues

Audio Issues

Mental Health Support

Camera and Screen

Session Management

Scheduling

Professional Use

Video and screen feature limitations

56% of reviewers feel negative about Mend’s camera and screen functionalities. Users say that video quality is often poor, with blurry images, small or frozen screens, and inconsistent camera performance. Reviewers report difficulties accessing or switching camera inputs, and some mention that screen sharing features are unreliable or unavailable. They find it challenging to conduct visual assessments or share images during sessions, which can hinder communication and care. Some users also note that setup for camera and microphone access is confusing, especially for first-time users, and that these limitations reduce the platform’s effectiveness for telehealth.

Unreliable audio quality

Therapist

On the extremely rare occasion the call doesn't get cut off entirely, I usually have an issue with either the audio or the video (hearing an echo of voices, voice cutting out or lagging, video disappears or being of poor quality)

medical assistant

Have to refresh audio frequently. If patient is on prior to nurse and doctor coming on, sometimes audio does not connect once we all come on and have to refresh for patient.

61% of reviewers feel negative about Mend’s audio performance. Users frequently mention poor sound quality, including lag, echo, and audio dropouts during sessions. Reviewers say that audio problems often require refreshing the session or restarting devices, which interrupts communication. Some users note that incoming calls or notifications can disrupt the audio, and that microphone issues are common across different devices. They find these audio challenges particularly problematic in group settings, where overlapping conversations and background noise further complicate interactions. Many feel that unreliable audio makes it difficult to conduct effective telehealth appointments.

Frequent slowdowns and glitches

Clinical Supervisor

It appears that anytime the group size is over 8-10 individuals present the platform implodes and becomes very shaky from a performance standpoint.

84% of reviewers feel negative about Mend’s performance and speed. Users report that the platform is often slow to load, with noticeable delays when switching screens or performing tasks. Reviewers indicate that glitches, crashes, and lag are common, especially during longer sessions or with larger groups. Some users say these issues disrupt appointments, requiring frequent refreshes or restarts. They also mention that technical problems can cause frustration and interfere with workflow, sometimes leading them to switch to alternative platforms. Many feel that these recurring problems hinder productivity and detract from the overall experience.

Cumbersome session and form handling

Medical Assistant 

Can't do 3 parties on Ad-hoc, Hard to navigate for first time users

36% of reviewers feel negative about Mend’s session management. Users report difficulties with logging in, managing sessions, and handling forms, especially on mobile devices. Reviewers say that interruptions, such as incoming calls, can force them to restart sessions or log in again. Some users find the process of signing forms or submitting paperwork confusing or unreliable, particularly for clients using cellphones. They also mention challenges with adding participants, navigating the dashboard, and managing session notes. Many feel that these issues create unnecessary hurdles and complicate the workflow for both providers and patients.

Persistent connectivity problems

Physician Assistant

Some calls will drop and some callers will not be able to connect.

Licensed Psychologist

Connections are often poor, frequently cuts out, sometimes have an echo.  

60% of reviewers feel negative about Mend’s connection reliability. Users report frequent disconnections, dropped calls, and difficulty maintaining a stable connection, even with strong internet. Reviewers say that both providers and patients experience trouble connecting, leading to missed or interrupted sessions. Some users mention that connectivity issues are more pronounced in areas with weaker internet, but others find problems persist regardless of network strength. They express frustration with the lack of alternative connection options and the need for frequent troubleshooting. Many believe these connectivity challenges negatively impact the consistency and quality of care.

Flexible virtual appointment options

Research Engineer

It has saved me so much time in travel, and that has allowed me the opportunity to have more visits a month.

96% of reviewers feel positive about Mend’s virtual visit functionality. Users think the platform saves significant travel time and allows for more frequent appointments. Reviewers appreciate being able to attend medical or wellness visits from the comfort and privacy of their homes or offices. They find the system easy to use for scheduling and conducting virtual appointments, and some say it works reliably across different devices and platforms. Users also mention that the process helps them stay on track with their health needs and that the virtual format is especially helpful during busy periods or when traveling.

Strong user endorsements

Psych patient

93% of reviewers feel positive about recommending Mend. Users frequently say they would suggest the platform to colleagues, friends, and family seeking telehealth solutions. Reviewers highlight their satisfaction with the overall experience, emphasizing the platform’s ease of use, reliability, and positive outcomes. Many mention that they have already recommended Mend to others or plan to do so in the future. Users also note that the software meets their needs for both medical and mental health appointments, and they feel confident endorsing it based on their consistently good experiences.

Accessible mental health services

Counselor 

This service has provided me with necessary mental health and medical treatment to be a healthy person and thrive.

Realtor

Mend is a great program and has been a big help for my mental health.

96% of reviewers feel positive about Mend’s mental health support. Users say the platform makes it easy to connect with therapists and mental health professionals, regardless of location. Reviewers appreciate the confidentiality and convenience of remote therapy, especially for those in underserved areas or with mobility issues. They mention that regular virtual sessions have been instrumental in their mental health progress, and that the platform supports a variety of therapy needs, including medication management and coping strategies. Some users highlight the positive impact on their well-being and the supportive, compassionate care received through Mend.

Convenient remote doctor access

librarian

It's been a game changer when it comes to visiting with a doctor and has caused less stress.

Customer service representative 

So easy and convenient for moms like me I was able to see the doctor while my kid is still sleeping doctor and nurse were incredible and very nice!!!

96% of reviewers feel positive about Mend’s doctor visit capabilities. Users say they value being able to consult with their doctors from home, which saves time and reduces stress, especially when feeling unwell. Reviewers appreciate the ability to share medical documents like X-rays and receive thorough care remotely. Some users mention that building rapport with doctors is possible even virtually, and they find communication with medical professionals clear and supportive. They also highlight the convenience for families and those with mobility challenges, noting that the platform allows for effective, accessible healthcare without the need for in-person visits.

Intuitive and accessible design

I give Mend two thumbs up,for overall ease ,user friendliness ,and quality.

Counselor

it is easy to use and its has different tabs but easy to follow

97% of reviewers feel positive about Mend’s ease of use. Users think the platform is intuitive and user-friendly, allowing individuals with varying levels of technical experience to navigate it easily. Reviewers appreciate the straightforward onboarding process, clear step-by-step instructions, and time-efficient workflows. They say the application’s simple format and accessible features help streamline daily tasks, such as billing and documentation. Some users report that Mend’s interface makes it easy to collaborate with colleagues and access additional tools, while others find the platform reliable and quick to set up for both new and returning users.

Small Business

Large Enterprises

Mid-size Business

Freelancers

Mend VIP

DocVilla

DocVilla: transform your independent medical practice with a comprehensive suite of Cloud-Based EMR and EHR software, telemedicine, e-prescribing, lab integration, Fullscript, analytics, POS, Patient portal, and inventory management. Secure, efficient, and hosted on Google Cloud and AWS.

Klara helps keep patients engaged and enhances key interactions such as scheduling, reminders, post-visit follow-ups and ongoing care.

Mobile Access

Patient Portal

By industry, Klara reviewers are most commonly professionals in medical practice (59%). The most frequent use case for Klara cited by reviewers is patient engagement (60% of reviewers).

Klara is a patient engagement solution with key features that include HIPAA compliance, appointment management, confirmations and reminders, and more.

Klara

Administrative Assistant

We use EMA/Modernizing Medicine as our EMR which directly integrates with Klara so we sent statements, payments links, and bill reminders through Klara.

The ability to communicate with our patients which resulted to shorter queueing times in phone calls as patients have the option now to leave a message, book online, submit their records, etc.

It helps us to be in contact with the patient in a certain way, and also provides the option of providing valuable information to the patient such as; appointment reminders, information request, etc.

It is really convenient to be able to advertise a texting system rather than a nurse taking triage calls, we encourage patients to use Klara to send over questions and concerns and I believe this significantly reduces our office's phone calls throughout the day.

Front Office Supervisor

The only thing that I have found that I don't like about Klara is when a patient has been "checked in" in the office, they sit down in the waiting room and then "confirm" their appointment, Klara then puts the appointment back to "pending".   If the front desk is not closely monitoring the patients, they will not notice that the patient is no longer "checked in".   When you have a patient count of over 200 - this becomes a daunting task

Billing Manager

There are glitches, an inability to delete certain messages, and an inability to add certain numbers to the patients' lists even though they are cell phone numbers rather than landlines.

The ease in which we are able to triage messages across multiply departments, regardless of if our team is on site or at a satellite location, has improved our overall response time to patients.

Healthcare Coordinator

I also like the option to create templates to save even further time as well as the ability to send broadcasted messages and transcribe voicemails!

Patient Advocate

Reminder texts have decreased our "no show" rates, being able to have patient e sign documents and upload updated insurance.

Mend vs Klara Comparison (2026)

Mend

Klara

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives