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Mend Logo

Mend

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The #1 Telehealth, Patient Engagement, & Automated Payments

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Mend Pricing, Features, Reviews and Alternatives

Mend FAQs

Q. What type of pricing plans does Mend offer?

Mend has the following pricing plans:
Pricing model: Free, Subscription

These products have better value for money


Q. Who are the typical users of Mend?

Mend has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Mend support?

Mend supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese


Q. Does Mend support mobile devices?

Mend supports the following devices:
Android, iPad, iPhone


Q. Does Mend offer an API?

Yes, Mend has an API available for use.


Q. What level of support does Mend offer?

Mend offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, 24/7 (Live rep), Knowledge Base, Chat

Mend product overview

What is Mend?

At Mend, we believe that innovation is the key to better health outcomes. We exist to provide high-tech, high-touch digital patient engagement, and telehealth solutions that streamline operations and improve patient outcomes. Our enterprise platform offers easy patient intake & communications, custom in-office, and virtual care workflows, while performing seamless telehealth - optimized with AI.

Key benefits of using Mend

  • A.I. no-show and cancellation predictors make your schedule real allowing you to maximize capacity resulting in incredible ROI.


  • Mend appointment reminders integrate with our A.I. technology to communicate differently to high risk appointments. The result is a dramatic reduction in both no-shows and cancels while providing the intelligence to know where to optimize the schedule.


  • Telemedicine drives patient compliance and satisfaction while making it easier to recruit providers from anywhere. Mend provides instant support to both patients and providers in the rare case of an issue. Visits happen on Mend!


  • Mend scheduling and patient self-scheduling allows you to book business 24/7/365 like Amazon. This is a fully automated solution that can handle your current decision trees and provider steerage needs.


  • Mend digital forms make the clip-board obsolete and can automatically move discrete data into the patient chart.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Phone Support
    24/7 (Live rep)
    Knowledge Base
    Chat

    Training options

    Webinars
    Live Online
    Videos
    Documentation
    In Person

    Not sure about Mend? Compare it with a popular alternative

    Starting from

    ic-pricetag

    No pricing info

    Free plan
    Free trial
    Pricing range

    Starting from

    49.90

    Per month

    Flat Rate

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    Mend pricing information

    Value for money

    4.4

    /5

    718

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Mend features

    Functionality

    4.4

    /5

    718

    Total features

    97

    11 categories

    Most valued features by users

    Reporting & Statistics
    Activity Dashboard
    HIPAA Compliant
    Alerts/Notifications
    Reminders
    Patient Records Management
    Appointment Management
    Document Management

    Functionality contenders

    Mend users reviews

    Overall Rating

    4.5

    /5

    718

    Positive reviews

    89

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.21/10
    Rating distribution

    5

    4

    3

    2

    1

    476

    165

    47

    20

    10

    Pros
    It is easier for me to get through because of the help I have received from the customer service. Once you get the hang of it, it is super easy to use.
    I like the ability to bring telehealthcare to the people that need/want it. I like that the software, for the most part is easy to use for both the medical office staff and the patients.
    Overall I feel that Mend is a good platform and what I love most is that they are always working on continued improvements.
    Cons
    Some clients complain about being able to get on, especially if using their cell phone. Logging on difficulties and occasional difficulties in being able to stay on for an hour are common complaints.
    No way to hide the thumbnail picture of myself (or for the client to hide their thumbnail image).
    Sometimes after I complete the transfer to the doctor, the appt disappears and I have no knowledge of when the appointment is over.

    Overall rating contenders

    JD
    AvatarImg

    Julie D.

    OAS

    Mental Health Care, 5,001-10,000 employees

    Review source

    Overall Rating

    MEND Review

    Reviewed 3 years ago

    Transcript

    Julie D.: I'm Julie. I'm an outpatient admissions specialist. I would give Mend a rating of a five. And...

    aA
    AvatarImg

    alisha A.

    medical liaoson

    Hospital & Health Care, 11-50 employees

    Review source

    Overall Rating

    useing mend

    Reviewed 3 years ago

    Transcript

    Alisha: My name is Alisha. I work in the healthcare field. I'm an admin for my company. I give Mend a...

    AvatarImg
    AvatarImg

    Zachary L.

    Hospital & Health Care, 51-200 employees

    Used other for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Intuitive Software

    Reviewed 3 years ago

    Overall positive

    Pros

    I've been using Mend software several times in the past year for telemedicine and it has been simple, easy to use and fully functional. Have no problems with this

    Cons

    No cons to note. Software works well and is intuitive

    LD
    AvatarImg

    Ly Dell B.

    Nonprofit Organization Management, 1-10 employees

    Used monthly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Enjoyed Telemedicine Call

    Reviewed a month ago
    Pros

    Kate Gruber was great, extremely personable and a joy to speak with.

    Cons

    There is absolutely nothing that I didn't like...great call.

    RR
    AvatarImg

    Rachel R.

    Hospital & Health Care, 201-500 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

    Share this review:

    Mixed Feelings- Healthcare

    Reviewed 4 years ago

    We do love our direct customer support rep, but several issues we've had to escalate beyond them have not had a valid response from management. Those include HIPAA issues, state and federal telehealth regulations, business associates agreement concerns, etc. Major compliance (healthcare) issues with this product were not taken seriously. Concerned upper management does not understand relevant regulatory governance enough to ensure product is, and remains, in compliance. If NOT using for healthcare, then it's not a concern as this product works as described and meets needs for non-healthcare organizations.

    Pros

    End-user experience is great, first level customer support is also wonderful. Meets many of our basic needs and offers a lot more flexibility than other products we've used (of same type). Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.

    Cons

    Major healthcare compliance concerns and as an organization, we've had to do much of the groundwork to both identify and push to resolve, including educate vendor on why it was a concern. We discovered very serious flaws in patient consent process that indicate Mend does not actually meet multiple federal standards (HIPAA, CMS Regs, and UETA, E-Sign Act) in this area, despite their contract and all...

    KR
    AvatarImg

    Kathy R.

    Retail, 51-200 employees

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    Customer service experience

    Reviewed 3 months ago

    My overall experience with Mend was great once again the nurse was very professional.

    Pros

    The nurse assistant was very professional and friendly.

    Cons

    None available to mention in the comment box

    AF
    AvatarImg

    Amanda F.

    Education Management, 51-200 employees

    Used monthly for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Quick and easy

    Reviewed a month ago

    AWESOME! It was a quick and easy process.

    Pros

    The nurse practitioner was very knowledgeable and helpful. I met with him and was done in 10 minutes. I felt like I was heard and all symptoms were addressed.

    Cons

    None! There wasn’t anything I didn’t like about the appt.

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