Mend - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Mend's appointment management capabilities. They find it easy to schedule, reschedule, and cancel appointments. Users report that the system provides timely reminders and alerts, which help them stay on track. They say the flexibility to book appointments at convenient times is valuable. Users highlight the ease of managing appointments through the portal and the ability to communicate with doctors without physical visits. They also mention the convenience of setting reminders on their phones. Of the 22 Mend users who gave detailed accounts of their use of Appointment Management, 100% rated this feature as important or highly important.

Reviewers indicate that Mend's video conferencing is essential for telemedicine and counseling. They find it helpful for maintaining patient contact and privacy. Users report that it allows them to attend meetings without leaving their office. They appreciate the clear video and audio quality, although some mention occasional technical issues. They say it saves time and is easy to use. Users highlight the importance of this capability during the COVID-19 pandemic and for those with transportation or health issues. Of the 30 Mend users who gave detailed accounts of their use of Video Conferencing, 97% rated this feature as important or highly important.

Users report that Mend's appointment scheduling is easy and efficient. They appreciate the ability to schedule appointments directly through the system and receive notifications. Reviewers indicate that it helps them keep track of future and past appointments. They find the system user-friendly and convenient, especially for those with busy schedules. Users mention that it prevents them from forgetting appointments and allows for easy rescheduling. They also appreciate the availability of optimal times for appointments. Of the 26 Mend users who gave detailed accounts of their use of Appointment Scheduling, 96% rated this feature as important or highly important.

Reviewers highlight the importance of Mend's confirmations and reminders. They appreciate receiving reminders via text and email, which help them stay on schedule and reduce no-shows. Users report that the reminders are timely and frequent enough to be effective. They find it helpful for maintaining their appointment schedule and ensuring they don't miss appointments. Some users mention the ability to send reminders to multiple numbers as a valuable aspect. They also appreciate the ease of confirming appointments. Of the 33 Mend users who gave detailed accounts of their use of Confirmations/Reminders, 94% rated this feature as important or highly important.

Users find Mend's online booking feature user-friendly and convenient. They report that it allows for easy scheduling and rescheduling of appointments. Reviewers appreciate the ability to access availability online and book appointments with just a few clicks. They say it helps them stay connected with their healthcare providers and manage their appointments efficiently. Users highlight the simplicity and efficiency of the online booking process, making it easier to keep their appointments. Of the 14 Mend users who gave detailed accounts of their use of Online Booking, 93% rated this feature as important or highly important.

Reviewers emphasize the importance of Mend being HIPAA compliant. They feel reassured knowing their personal and medical information is protected. Users report that the system ensures patient privacy and confidentiality during video conferences and telemedicine sessions. They appreciate the secure server and password protection. Reviewers indicate that HIPAA compliance is critical for effective therapy and maintaining trust in the service. They find it essential for the privacy and respect of patient information. Of the 29 Mend users who gave detailed accounts of their use of HIPAA Compliant, 86% rated this feature as important or highly important.