Mend vs RethinkBH

Doxy.me

Carepatron

Tebra

Doxy.me is a cloud-based telemedicine solution designed to help healthcare professionals diagnose & treat patients via videoconference, audio communication, or text message. Features include virtual waiting room management, notifications, screen sharing, group calling, file transfer & image capture.

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

Tebra helps medical providers optimize clinical processes by handling administrative tasks so that doctors can focus on patient care

Tebra is popular with physician practices with 1-10 providers and medical billing companies with 1-100 providers.

Home maker

I only feel that having a short text or note to take away would be a helpful addition.

Driver

The link I got and clicked on guided me step by step which was a relief.

Telemedicine is convenient and easy, which drives patient attendance. No logins or software downloads.

Fully HIPAA compliant toolset (w/ BAA), encrypted video visits, and additional security measures help protect patients from a wide variety of compliance and data security risks.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Admissions Management

Alerts/Notifications

Appointment Management

Appointment Scheduling

Assessment Management

Automated Scheduling

Billing & Invoicing

Bill Payment

Calendar Management

Calendar Sync

Call Reminders

Care Plan Management

Care Summaries

Charting

Chat/Messaging

Client Database

Confirmations/Reminders

Contact Database

Customer Database

Customizable Branding

Customizable Forms

Document Management

Drag & Drop

EHR-Agnostic

Electronic Signature

Email Reminders

EMR/EHR

File Sharing

For ABA Industry

For Medical Purposes

Group Scheduling

Health Record Access

HIPAA Compliant

Historical Reporting

Initial Assessments

Intake Management

Lab Results

Live Chat

Medical Billing

Messaging

Mobile Access

Multi-Language

Multi-Location

Multi-Physician

Multiple Appointment Types

Multi-Provider Practice

No-Show Tracking

On Call Scheduling

One-to-One Messaging

Online Booking

Online Forms

Online Payments

Online Scheduling

Onsite Registration

Patient Education

Patient Engagement

Patient Flow Management

Patient Intake

Patient Portal

Patient Questionnaires

Patient Records Management

Patient Scheduling

Payment Processing

Payment Reminders

Physician Management

Physician Scheduling

Practice Management

Prescription Renewal

Real-Time Reporting

Recurring Appointments

Reminders

Remote Treatment Planning

Reporting/Analytics

Reporting & Statistics

Rescheduling

Scheduling

Secure Messaging

Self Check-In/Check-Out

Self Service Portal

SMS Messaging

SMS Reminders

Surveys & Feedback

Task Management

Telemedicine

Therapy Notes

Third-Party Integrations

Treatment Planning

Two-Way Audio & Video

Video Conferencing

Video Consultations

Virtual Meetings

Virtual Waiting Room

Waiting Time Tracking

Website Integration

By industry, Mend reviewers are most commonly professionals in hospital & health care (16%). The most frequent use case for Mend cited by reviewers is telemedicine (44% of reviewers).

Users and use cases

Mend is a telemedicine tool with key features that include video conferencing, appointment management, mobile access, confirmations and reminders, and more.

Mend

Web-based

Android

iPad

iPhone

DaySmart Appointments

Basic

Limited video and screen features

Administrative Assistant

It doesn't recognize my video camera nor my microphone.

56% of reviewers feel negative about Camera and Screen, highlighting blurry images, small video windows, and trouble accessing camera or screen-sharing functions. Some users report difficulties with setup, swapping camera inputs, and using screen sharing, which is often unreliable or unavailable. Reviewers indicate that poor video quality impairs nonverbal communication and makes clinical assessments challenging. They mention problems with camera freezing, dark images, and inconvenient full-screen requirements. Users say these limitations reduce the effectiveness of remote consultations and hinder visual interactions.

Unreliable sound quality

Chief Handyman for my wife

Had to ask the nurse to repeat herself several times because of the audio quality issues.

Therapist

On the extremely rare occasion the call doesn't get cut off entirely, I usually have an issue with either the audio or the video (hearing an echo of voices, voice cutting out or lagging, video disappears or being of poor quality)

61% of reviewers feel negative about Audio Issues, noting poor audio quality, frequent dropouts, and lag during sessions. Some users report needing to refresh audio, experiencing echoes, and difficulty hearing participants, especially when using phones or when interrupted by calls. Reviewers indicate that microphone problems and background noise are common, making communication challenging. They mention that audio issues occur across devices and often require troubleshooting. Users say these sound problems hinder effective telehealth sessions and disrupt patient-provider interactions.

Frequent lag and glitches

Clinical Supervisor

It appears that anytime the group size is over 8-10 individuals present the platform implodes and becomes very shaky from a performance standpoint.

84% of reviewers feel negative about Performance and Speed, citing slow system responses, frequent glitches, and session interruptions. Some users report delays when switching screens, scheduling, or refreshing pages, which disrupt workflow and frustrate clients. Reviewers indicate that large group sessions often cause instability, and technical errors persist despite attempts to resolve them. They mention battery drain, random crashes, and repeated logouts as ongoing issues. Users say these performance problems lead to inefficiency and sometimes force them to switch platforms, impacting their overall experience.

Complicated session handling

36% of reviewers feel negative about Session Management, noting issues with logging in, handling interruptions, and managing session forms. Some users report difficulties signing forms on mobile devices, repeated logins, and confusion with the dashboard. Reviewers indicate that incoming calls can disrupt sessions, requiring re-entry and additional steps. They mention challenges with adding forms needing e-signatures and navigating session setup, especially for first-time users. Users say these session management problems create inconvenience and complicate their workflow during telehealth appointments.

Inconsistent session connectivity

Mental Health Therapist 

Connection issues for patients, poor connection if wifi is not strong.

Licensed Psychologist

Connections are often poor, frequently cuts out, sometimes have an echo.  

59% of reviewers feel negative about Connection Issues, describing frequent call drops, poor internet signal requirements, and difficulty connecting with clients. Some users report persistent connectivity problems, even with strong Wi-Fi, leading to interrupted sessions and troubleshooting. Reviewers indicate that patients often struggle to join meetings, and connection quality is inferior compared to other platforms. They mention delays, disconnections, and challenges with low bandwidth. Users say these issues create frustration and uncertainty, impacting their ability to reliably access telehealth services.

Flexible telehealth appointments

Research Engineer

It has saved me so much time in travel, and that has allowed me the opportunity to have more visits a month.

96% of reviewers feel positive about Virtual Visits, highlighting the ability to attend appointments remotely and save travel time. Some users report seamless experiences across platforms, and appreciate features like color-coded visit stages and easy access. Reviewers find virtual visits helpful for maintaining regular healthcare routines, especially during busy schedules or travel. They indicate that Mend supports both scheduled and ad hoc visits, making it easier to connect with providers from the comfort of home. Users say the process is straightforward and reliable, improving overall healthcare accessibility.

Strong endorsements from users

Sr. Requirements Analyst

I follow the recommendations and my results are fantastic.  

93% of reviewers feel positive about Recommendations, frequently suggesting Mend to colleagues, friends, and family. Some users report excellent experiences and results, prompting them to highly recommend the software for telehealth appointments. Reviewers appreciate the quality and reliability of Mend, noting that it meets their needs and exceeds expectations. They indicate that the service is easy to use and beneficial for both patients and providers. Users say their satisfaction leads them to endorse Mend for anyone seeking effective telehealth solutions, reflecting widespread approval and trust.

Accessible therapy and counseling

Counselor 

This service has provided me with necessary mental health and medical treatment to be a healthy person and thrive.

Realtor

Mend is a great program and has been a big help for my mental health.

96% of reviewers feel positive about Mental Health Support, stating Mend provides crucial access to therapists and counselors, especially for those in underserved areas. Some users report significant improvements in their mental health, citing ease of connecting with professionals and ongoing support. Reviewers appreciate the confidentiality and convenience of remote sessions, which reduce barriers like travel and anxiety. They value the positive impact on their well-being, noting compassionate therapists and helpful coping mechanisms. Users indicate Mend helps them maintain regular therapy appointments and fosters meaningful therapeutic relationships.

Convenient remote consultations

librarian

It's been a game changer when it comes to visiting with a doctor and has caused less stress.

Program manager

Worked well for the brief visit with my doctor and it was convenient to have in the browser

96% of reviewers feel positive about Doctor Visits, emphasizing the convenience of seeing physicians without leaving home. Some users say Mend enables easy access to medical documents and X-rays, and allows for thorough assessments. Reviewers appreciate being able to communicate with doctors from anywhere, noting the professionalism and kindness of medical staff. They find virtual visits effective, with clear video and easy check-in processes. Users indicate that Mend reduces stress and travel time, making healthcare more accessible and comfortable for patients, especially during illness or for those with mobility challenges.

Intuitive and accessible workflow

Sole proprietor/ House leaner

I give Mend two thumbs up,for overall ease ,user friendliness ,and quality.

Counselor

it is easy to use and its has different tabs but easy to follow

97% of reviewers feel positive about Ease of Use, noting that Mend offers a straightforward, user-friendly experience. Some users report that onboarding is quick and learning the software is simple, regardless of technical background. Reviewers appreciate clear instructions, easy navigation, and efficient processes for tasks like billing and documentation. They find the interface intuitive, making it easy to access features and complete work. Users say Mend saves time and is accessible on various devices, helping them manage their responsibilities with minimal hassle. They value the flexibility and reliability for daily operations.

Analyst

The secondary text message that says respond with “R to cancel I misread and responds with R and cancelled my first appoint. If you send these message make you you correspond with “C” it makes more sense instead of R for confirmation

Advanced Rolfer

This was a requirement with my shift into Highmark’s Complete Blue Pro Premier plan , due to the constancy of my work travel the Zoom meeting was the best option.

patient

It connects me and my provider for appointments and provides educational/informative videos while I am waiting.

I write novels and still hope one day someone will read them.

Sometimes my internet connection or hers interrupts us, but even if I cannot see her and she cannot see me, we talk things through.

Deli clerk

I had a bad experience with trying to get my ADHD medicine figured out meaning I had to meet with the doctor and get that scheduled and I was told that that wouldn’t be possible at first… But it all got figured out so I’m grateful however it did cause me, extreme anxiety

Other than the occasional audio quality issues, I was able to complete the virtual visit without any other significant issues.

I like the ability to test your connection/audio/video prior to visit.

Mobile Notary

I like being able to have an appointment  wherever I happen to be at that moment; in the car, at home, etc.

Direct Support Personnel

I'm still going through early grief after the shock. But Mend therapy helps me embrace the joy and love of Honolulu even as I'm enfolded by brother's sudden death.    

Project Manager

I feel that I got the doctor's attention more so than in an office visit in which the doctor is hurrying from exam room to exam room.

XxxxxxxxxX

It is good my doctor that i was linked with seemed to have been linked with me based on the type of person i could interact with better idk if that was the case but i got a good doctor

Reverend

Was professionally scheduled, accurately timed, very thoroughly reviewed many health components and issues.

Operations

I have connection with counselors and doctors that I do need to see it is detrimental that I see you my doctors on time for therapy and psychotherapy and medication management to regularly save my emotional, psychological, and outright life.

Sales and marketing

I really like how she works with me on helping me understand some of the steps in this regimen and I hope that y’all see though genuine care in her as I do thank you very much Christopher Rodgers.

Service Technician

Answered all my questions and explained the different processes we needed, iltimately saving me time and money.

Patient

The viewing screen doesn’t expand to a full screen dimension.

Human Resource Specialist

On time, the one on one visit, the virtual appointment work well with my schedule

Agent

Maybe all the paperwork you have to do before every session, but that is a minor inconvenience.

Mend vs RethinkBH Comparison (2026)

Mend

RethinkBH

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives