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Rethink
4.4
(45)

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Cloud-based behavioral health practice management software

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(3)

Rethink Pricing, Features, Reviews and Alternatives

Rethink product overview

What is Rethink?

Rethink is a cloud-based behavioral health practice management software that helps organizations across the health industry streamline ABA data collection and communication with clients. Features include content database, customizable templates, automated progress charting, remote access, and analytics.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Phone Support
Email/Help Desk

Training options

Webinars
Documentation
Live Online

Rethink pricing information

Value for money

4.4

/5

45

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Rethink features

Functionality

4.1

/5

45

Total features

78

4 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
HIPAA Compliant
Alerts/Notifications
Reminders
Patient Records Management
Scheduling
Appointment Management

Rethink users reviews

Overall Rating

4.4

/5

45

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.42/10
Rating distribution

5

4

3

2

1

25

15

4

1

0

Pros
This means we have not only consistent, but quality communication with a team dedicated to improvement.
Overall, ReThink has been amazing. The Customer service responds within hours to any concern, and consistently seeks feedback on how they can make their already amazing software better.
Their onboarding and support teams are efficient and proactive. It is clear management cares about their clients and is invested in their success.
Cons
It's a little awkward to filter out errors when technicians make a mistake in data collection after the appointment has been verified. We HATE the interval and duration timers.
None of the staff seem inconvenienced by my ongoing questions or mistakes. This is my first business and getting started couldn't have been easier.
We switched from paper data to electron it capture during Covid. As an “older” employee, I am Magine the transition was going to be difficult for me.
SV
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Stacey V.

Individual & Family Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Rethink User

Reviewed 3 years ago

Our use of Rethink has been positive, however at times it takes quite some time to communicate via telephone with representatives. I feel customer service representatives and the overall program are responsive to concerns and each individual suggestion is taken into consideration as though they are your personal programmer.

Pros

The best feature of this software are the preprogramed behavior programs and objectives.

Cons

At times inputted information is not saved and the data entry is not friendly if you are entering data from other days. It does not allow you to edit data. This is necessary at time due to the fact that there may be errors in "real time" data entry.

Vendor response

Thank you for your feedback and review!

BC
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Bethany C.

Mental Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ABA

Reviewed 3 years ago

Overall we like them. We feel it is a little pricey for what we actually use, and as a program that serves those most in need, we are paying for staff, not clients.

Pros

The individual customization it allows us to have for our company. I also love the immediate feedback to questions and problems. The task analysis and video models for training on software use and plan implementation are fantastic. I really like the RBT coursework. I wish there was a way to have people take the class without having to pay for the whole thing if they are not using all the features. Many of our potential behavior techs don't make it past the classes.

Cons

Scheduling doesn't allow for scheduling multiple staff members or kids at the same time. (For example: Scheduling staff monthly meetings we have to go into each staff member to schedule or make changes instead of doing a group schedule.) The treatment library is too educational in nature. The plans are fairly useless to us in the field as they are not designed for clinical practices. The behavior...

JA
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Jaymee Ann S.

Hospital & Health Care, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Review from a Previous Super User

Reviewed 4 years ago

I have been a Super User for a previous company who used NextGen and eClinicalWorks. With the knowledge and experience that I have with those systems, and the relationships that I have had with their developers and trainers, my expectation for a software's functionality and ease of access is high. With the 6 months that I have been able to use Rethink, I definitely have my wish list items on how this...

Pros

I like the graphical presentation because it is data driven from what was entered.

Cons

There are several areas in the software where you would assume that information would pre-poulate and flow into. I am still finding myself free typing numerous fields that I feel would be better if the information can just pre-populate from a different area of the software. For a software that would promote ease of access, there are still more clicks and typing that I need to take in order to get what...

Vendor response

As a new user, we look forward to working with you! Our team has a process to collect valuable feedback from our current users. We also have a team of expert BCBA clinicians and business operations professionals working collaboratively with our developers to ensure user needs are being met. Welcome to the Rethink community!

DW
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Dresden W.

Hospital & Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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First World Requests

Reviewed 3 years ago

Really happy so far with the software and customer service. I am nervous about getting more clients as the $50 a month will become costly at some point.

Pros

I really like Rethink and it is capturing everything I need as a small business owner. I like that the time sheets are tied to session notes. I love the payroll export and billing export and find them very easy to use and scrub.

Cons

I think the schedule area could be a bit more user friendly. I came from Central Reach scheduling that would allow you to drag and drop appointments. But the biggest request would to be to be able to see multiple staff and client schedules at a time (not in the group calendar section) on the main page. It just is easier to visual plan scheduling that what is provided in the group calendar section. Clinically I'm BEGGING for manual mastery! And not the work around of changing the mastery criteria. Also, I would really love to see playlists that have programming grouped together. I know the staff can check or uncheck in the skills sections but just having a playlist from the back end would be great.

DS
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Denise S.

Mental Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My point of view

Reviewed 4 years ago

It has been great, and i have recommended the software to other agencies. I love the support on rethink side. feels like we work as a team from the beginning and still almost 2 years in.

Pros

the software is user friendly, as time goes by new programs are implemented to keep up with the needs. I also like the fact that when there becomes an issue there is a team (support) that we can reach out to.

Cons

some of the programs needed do that time, on a business point of view, not always easy to wait. would be great to have more of a note section besides whats in the demographic area. If there is an issue with rethink such as speed or update of software that may be causing the system to be down a notification be on rethink when logging in, this way our field staff is aware at the same time. rethink currently has it for anything "new" , why not when its having issues

Vendor response

Thank you for the valuable feedback!

Rethink FAQs

Q. What type of pricing plans does Rethink offer?

Rethink has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Rethink?

Rethink has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Rethink support?

Rethink supports the following languages:
English


Q. Does Rethink support mobile devices?

Rethink supports the following devices:
Android, iPad, iPhone


Q. Does Rethink offer an API?

Yes, Rethink has an API available for use.


Q. What other apps does Rethink integrate with?

Rethink integrates with the following applications:
Tebra


Q. What level of support does Rethink offer?

Rethink offers the following support options:
Chat, Phone Support, Email/Help Desk

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