NextGen Office vs ModMed

Fusion

Carepatron

Fusion is an EMR for OT, PT, & SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, & more

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

ModMed

ModMed offers a cloud-based EHR system designed specifically for medical specialty practices including dermatology, ophthalmology, and orthopedics. The platform integrates AI-based documentation tools, such as ModMed Scribe with practice management features to streamline clinical workflows and patient engagement. The solution connects clinical and administrative aspects of healthcare practices through specialty-specific interfaces and analytics capabilities.

Owner operator

The customer service was extremely difficult to work with.

Office Manager

We would appreciate more communication from customer support once a problem is resolved.

Billing and Credentialing Manager

They have good support and we appreciate working with them.

NextGen Healthcare provides ambulatory practices with award-winning solutions along with dedicated support & professional services.

Accounts Receivable

Activity Dashboard

AI/Machine Learning

Alerts/Notifications

Analytics

Appointment Management

Appointment Scheduling

Audit Management

Audit Trail

Automated Scheduling

Automatic Transcription

Availability Management

Batch Processing

Billing & Invoicing

Calendar Management

Care Plan Management

Case Management

Charting

Chat/Messaging

Claims Management

Claims Scrubbing

Claims Tracking

Client Portal

Clinical Notes

Clinic Interoperability

Code & Charge Entry

Coding Assistance

Collaboration Tools

Communication Management

Compliance Management

Compliance Tracking

Confirmations/Reminders

Contact Database

Customer Database

Customer History

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard Creation

Data Discovery

Data Import/Export

Data Visualization

Decision Support

Denial Management

Document Management

Document Storage

Drag & Drop

Drug Reference Database

Dunning Management

EHR/EMR Integration

Electronic Claims

Electronic Payments

Electronic Prior Authorization

Email Reminders

EMR/EHR

E-Prescribing

Facility Scheduling

File Sharing

Financial Management

For Cardiologists

For Dermatologists

For Family Medicine

For Healthcare

For Medical Purposes

For Mental/Behavioral Health

Forms Management

Formulary Management

For Obstetrics & Gynecology

For Ophthalmologists

For Pain Management

For Physical Therapy

For Podiatrists

For Urgent Care

For Urologists

Growth Charts

Handwriting Recognition

Healthcare Compliance

HIPAA Compliant

Historical Reporting

ICD-10 Compliance

Imaging and X-rays

Immunization & Allergy Tracking

Initial Assessments

Insurance Eligibility Verification

Insurance Management

Invoice History

Invoice Management

Lab Integration

Lab Order Management

Lab Results

Live Chat

Meaningful Use Certified

Medical Billing

Medical History Records

Medical Terminology Database

Medication Alerts/Warnings

Reviewers appreciate that NextGen Office offers a cost-effective, all-in-one subscription with updates and support included, and some users say the cloud-based model lowers expenses. However, some reviewers feel multiple fees and add-on costs can make it expensive.

Value for money

By industry, NextGen Office reviewers are most commonly professionals in medical practice (52%). The most frequent use case for NextGen Office cited by reviewers is electronic medical records (39%).

NextGen Office

Web-based

iPhone

Windows

Android

iPad

eClinicalWorks

Epic

AdvancedMD EHR

athenaOne

Oracle Health Ambulatory Suite

EHR 24/7

CareCloud

DrChrono

Phreesia

Basic

Excessive clicking required

sales support

The excessive tabs, scrolling, and button-clicking in the system's layout design are inefficient and don't optimize screen space.

70% of reviewers feel negative about Click, noting that completing tasks often requires navigating through numerous screens and making multiple clicks. Users say the workflow is not intuitive, with excessive tabs, buttons, and pop-ups that slow down data entry and retrieval. They find the process of accessing information or documenting patient encounters unnecessarily complex. Reviewers express that the design wastes time and would benefit from more streamlined navigation, hotkeys, or tabbing options.

Cumbersome payment processes

58% of reviewers feel negative about Payment and Charge, citing difficulties with posting payments, correcting errors, and managing billing. Users report that payment workflows involve too many steps and lack flexibility for adjustments or refunds. They mention issues with contract terms, unexpected charges, and slow or unhelpful responses from support regarding billing questions. Reviewers also highlight challenges with integrating payments across modules and express dissatisfaction with the overall transparency and efficiency of financial management.

Problematic upgrades and updates

53% of reviewers feel negative about Upgrade and Update, describing upgrades as time-consuming, disruptive, and prone to introducing new issues. Users say updates often cause previously working features to break, require extensive testing, and sometimes erase customizations. They report that fixes for known problems are delayed until future releases, and communication about changes is insufficient. Reviewers find the upgrade process labor-intensive and feel that quality control for updates is inconsistent.

Slow system performance

Project Manager

This sometimes leads to issues like slowness and screen freezes when we return to work on Mondays.

76% of reviewers feel negative about Performance and Speed, describing frequent slowdowns, lag, and occasional freezes that interrupt workflow. Users report that loading screens, saving actions, and switching between modules can be time-consuming. They say these delays hinder productivity, especially during busy periods. Reviewers also mention that server outages and inconsistent response times from support further impact their ability to work efficiently. Many feel that the system’s speed does not meet their expectations for a modern practice management solution.

Frequent bugs and glitches

78% of reviewers feel negative about Bugs and Issues, reporting recurring glitches, system crashes, and unresolved technical problems. Users say known issues often persist across updates, and fixes can take a long time to implement. They express frustration with support teams that lack coordination and responsiveness. Reviewers mention that these bugs disrupt daily operations, sometimes causing downtime or requiring workarounds. Many feel that the troubleshooting process is inefficient and communication about problem resolution is lacking.

Comprehensive webinar resources

84% of reviewers feel positive about Webinar Training, highlighting the availability and effectiveness of webinars and online tutorials. Users say these resources are valuable for onboarding new staff and refreshing existing users’ knowledge. They appreciate the convenience of accessing training materials online, which allows them to learn at their own pace. Reviewers find that webinars address common questions, provide step-by-step guidance, and reduce the need for direct technical support.

Customizable for specialties

85% of reviewers feel positive about Practice Specialty, stating the software’s customization options support a wide range of medical specialties and practice sizes. Users appreciate the ability to tailor workflows, documentation, and management tools to their specific needs, whether in multispecialty clinics or unique practice settings. They say the system is beneficial for both clinical and administrative tasks, and value the adaptability for regulatory requirements. Reviewers find that specialty-driven features help streamline patient care and office management.

Intuitive and accessible design

94% of reviewers feel positive about the User Interface, noting it is highly intuitive and easy to navigate. Users say the interface is straightforward for both new and experienced staff, making onboarding smoother. They appreciate that tasks are self-explanatory and the layout is visually clear, reducing confusion. Some users mention that the system’s design allows them to quickly find what they need without extensive training. Reviewers find the interface efficient for daily operations and value that it is user-friendly across different devices, including iPads and desktops.

Supportive learning environment

85% of reviewers feel positive about Practice and Learning, noting the software is easy to learn and adapts well as their practice grows. Users report that the system offers a manageable learning curve, with resources that help staff quickly become proficient. They mention ongoing improvements and updates that enhance usability. Reviewers appreciate that the software modernizes their workflow, supports continuous learning, and positively impacts practice efficiency and quality of care.

Streamlined daily operations

Company Director

The platform's extensive functionality allowed me to manage my practice's operations efficiently.

90% of reviewers feel positive about Ease of Use, emphasizing that the software simplifies complex workflows and adapts to various technology skill levels. Users report that transitioning from paper to electronic systems is made easier by intuitive layouts and helpful tooltips. They appreciate the flexibility to customize workflows and the integration between modules, which reduces the learning curve. Reviewers find the platform reliable for managing practice operations and highlight that the multi-platform support and accessible interface contribute to efficient practice management.

Medical Office Manager

Through NextGen Healthcare EHR, our organization is able to order medications, document patient charts, manage appointments, and process billing and coding for medical claims.

This limitation has resulted in a higher number of canceled appointments appearing within the system, which can impact scheduling reports and appointment tracking accuracy.

The ledger helps us track patient balances and be able to send patient statements.

Manager

We often find faxes delayed, but NGO support fails to provide any meaningful update during the questionable period. "

Admin

Sometimes the interface can feel a bit cluttered, and certain features take time to load.

Maintaining electronic medical records and chart documentation

Director of Operations

Allows for employee tracking, care management, and has managed cloud hosting which is incredible for the price.

NGO has been solid and but it needs updates to keep current with other EMRs/PMs in the industry. "

Clinical Office Manager

One of the least thing that I did not like was that it sometime duplicated the data and it was hard to merge patients.

We have appreciated the ease with which the system can be navigated on both the practice management and EHR sides of the software.

owner

It is nice to be able to easily see the note when sending a claim.

It took an incredibly long time to document on a new patient on their first visit."

Medical records clerk

It almost seemed like it didn't have enough giggle or megabytes for the amount of medical records I tried to process on a daily basis.

Pharmacist

Training with live person is limited, they only have a certain amount of time allotted and you have to pay for extra one-on-one training.

President

Improving our quest to eliminate paper would be helpful, but the current "out-of-the-box" setup is not going to minimize this too much irrespective of the specialty.  

medical biller and coder lead

I highly recommend it especially for billing services as it is the best billing software i have worked on so far.

You can put the computer down, turn on the microphone, and focus 100% on the patient.

Owner

Everything from enrollments with the clearinghouse to deciphering claim denials is self service.

Very easy to post insurance payments and patients payment.

Owner doctor

I paid a fee to get out of the contract early, and received very tense unprofessional conversations with the staff.

It is very robust. As we expand our clinical services, this is very helpful in terms of being customizable.

It was still extremely heavy, but they allowed you to have templates which helped somewhat.

Their new Ambient Assist AI scribe makes documentation a no brainer.

Processing time was very slow, it freezes a lot and made it longer to do almost anything

dermtologist

Clinical and practice management EMR together and seamless integration.

Counseling with Care Office Manager

NGO limits other platforms from integrating using API.  

Administrative Medical Assistant

learning to customize can be pretty complex and time consuming.

The Patient Portal is terribly unfriendly to the patients and staff alike.

Nextgen was a slow system it seemed old and it needed to be revamped.

NextGen Office vs ModMed Comparison (2026)

NextGen Office

ModMed

Overview

Video & Screenshots

Pricing

User reviews

Key features

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Alternatives