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NextGen Office vs EpicCare Comparison

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Overview

Category Leaders

Achieve better clinical outcomes by using NextGen Healthcare EHR/EMR solutions. Our goal is to empower you to deliver high-quality care.

Category Leaders

EpicCare is a physician-friendly EMR platform designed to help organize patient data and optimize workflows with tools for...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

300

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

1.2K

5

4

3

2

1

519

489

158

44

54

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.4

366

5

4

3

2

1

214

106

27

7

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

I really had an awesome experience using this amazing software. When i started using it, my office communication and timeliness has greatly improved with time and it has been awesome.
The tech support is outstanding. I can call them and they are always helpful and very patient with a physician who may not totally understand every nuance of the program.
I loved how the application was super easy to use. The navigation part of the application, made my daily workflow easier.

Pros

It is easy to use, once you get the appropriate training and practice. I like that is a great investigative tool to search for timelines in the past.
I really liked that it was easy to navigate and easy to find what I need for my patients. I like that you have to enter in certain information in order to move forward.
I have worked with several different electronic medical record resources through my educational career, but this one champions all the rest. It has an excellent, user friendly interface.

Cons

All upgrades, additions, or troubleshooting falls back on the customer, because they assume all customers employ a full-time IT staff, and they blame any failures or problems on the customer.
Then they charged my bank account for it. When I emailed to inquire why they charged me they said they were not going to let me out of my contract early.
The lack of new features and the lack of complete integration between the EHR and the EPM, the lack of integration causes issues in development.

Cons

Perhaps that is a limitation set up by my provider but that's annoying that I can't message a doctor from several years ago.
It was always a inconvenient time but I think that was the IT department's choice, not the actual software's choice; for this review anyways.
Steep learning curve, and i'm not even sure if that's something that can be fixed. People that have had other systems and are older struggle sometimes.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features96
  • AI/Machine Learning
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Automatic Transcription
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Clinic Interoperability
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Customizable Reports
  • Customizable Templates
  • Data Discovery
  • Data Visualization
  • Decision Support
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • File Sharing
  • Financial Management
  • For Cardiologists
  • For Dermatologists
  • For Family Medicine
  • For Healthcare
  • For Medical Purposes
  • For Mental/Behavioral Health
  • For Obstetrics & Gynecology
  • For Ophthalmologists
  • For Orthopedics
  • For Pain Management
  • For Physical Therapy
  • For Podiatrists
  • Formulary Management
  • Growth Charts
  • HIPAA Compliant
  • Handwriting Recognition
  • Health Monitoring
  • Healthcare Compliance
  • Historical Reporting
  • Immunization & Allergy Tracking
  • Initial Assessments
  • Insurance Eligibility Verification
  • Invoice History
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medical History Records
  • Medical Terminology Database
  • Medication Management
  • Messaging
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • ONC-ATCB Certified
  • OSHA Recordkeeping
  • One-to-One Messaging
  • Online Forms
  • Order Entry
  • Patient Engagement
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Data
  • Records Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • SMS Reminders
  • SOAP notes
  • Self Service Portal
  • Speech Recognition
  • Surveys & Feedback
  • Template Management
  • Video Conferencing
  • Voice Recognition
  • Workflow Management
  • Total features35
  • AI/Machine Learning
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Automatic Transcription
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Clinic Interoperability
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Customizable Reports
  • Customizable Templates
  • Data Discovery
  • Data Visualization
  • Decision Support
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • File Sharing
  • Financial Management
  • For Cardiologists
  • For Dermatologists
  • For Family Medicine
  • For Healthcare
  • For Medical Purposes
  • For Mental/Behavioral Health
  • For Obstetrics & Gynecology
  • For Ophthalmologists
  • For Orthopedics
  • For Pain Management
  • For Physical Therapy
  • For Podiatrists
  • Formulary Management
  • Growth Charts
  • HIPAA Compliant
  • Handwriting Recognition
  • Health Monitoring
  • Healthcare Compliance
  • Historical Reporting
  • Immunization & Allergy Tracking
  • Initial Assessments
  • Insurance Eligibility Verification
  • Invoice History
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medical History Records
  • Medical Terminology Database
  • Medication Management
  • Messaging
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • ONC-ATCB Certified
  • OSHA Recordkeeping
  • One-to-One Messaging
  • Online Forms
  • Order Entry
  • Patient Engagement
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Data
  • Records Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • SMS Reminders
  • SOAP notes
  • Self Service Portal
  • Speech Recognition
  • Surveys & Feedback
  • Template Management
  • Video Conferencing
  • Voice Recognition
  • Workflow Management

Integrations

  • Total integrations22
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations11
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8

User reviews that mention these apps

SI
AvatarImg

Stephanie I.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

EpicCare logo

EpicCare

Third Party User

Reviewed 5 years ago

We find the product very useful in saving time on the phone checking patient status and it also enables us to get prior test results and medical records that are pertinent to a patients care,

Pros

Software is used by the hospital our physicians deliver out of. It is very easy to monitor our patients progress through the hospital and report back to our physicians.

Cons

It would be great to have the patients delivery summaries and operative reports populate directly into our office software.

AvatarImg
AvatarImg

Amy H.

Hospital & Health Care, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

EpicCare logo

EpicCare

EPIC a great EMR experience

Reviewed 2 years ago

Epic EMR makes charting easier. There is integration across health systems which allows for better continuity of care.

Pros

Epic allows you to customize patient charting. They use smart keys to be able to fill in regularly used items in charting. They help you put codes in for billing. EPIC is completely can be customized which is great for things like mental health intakes.

Cons

Some of the billing codes are confusing to use. For example billing for an in office injection has been a challenge with EPIC.

JK
AvatarImg

Julie K.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

EpicCare logo

EpicCare

Useful but not Inter-operative

Reviewed 5 years ago

Positive, well thought out program, IF, your company / Office / Organization is ONLY using THIS program.

Pros

The ease of windows, cutting and pasting notes, and printing to a network printer.

Cons

When using multiple peices of software, the company A) Requires a bunch of price increases to make this possible, B) is VERY glitchy, has lots of stops/starts, buggs, and too many "Security" requirements that take too much of a users time. THey also aren't very security-minded.

AR
AvatarImg

Verified reviewer

Hospital & Health Care, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

EpicCare logo

EpicCare

Epic and Epic Rover Review

Reviewed 10 months ago

My overall experience has been very good! I really enjoy using epic and have not really had any major problems with it! Any hiccups in the system can be handled by IT very quickly!

Pros

I really like the mobility of using the app. I would like to see the river system improved upon and expanded! Home health is a very large and important aspect of healthcare today, and a lot of clinicians are out in the field and need access to epic!

Cons

Sometimes I find that using epic on the computer in the office is daunting because of the many pages you have to search through!

JG
AvatarImg

Jessica G.

Medical Practice, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

EpicCare logo

EpicCare

Easy to use system for our practice to follow patients that are in the hospital

Reviewed 6 years ago
Pros

Anytime a call or letter is place to a patient from an office that uses Epic, its documented. Its easy to find out how an office and when theyre contacting a patient for follow up or to schedule an appointment. D/C notes are easy to follow and read

Cons

I dont like how the labs arent grouped together in what they are called i.e. cmp, lipid, cbc

DM
AvatarImg

Donna M.

Hospital & Health Care, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

EpicCare logo

EpicCare

EMR with all you need included

Reviewed 5 years ago

Epic EMR is all inclusive for inpatient, outpatient and office information, eliminating the time lost trying to contact different departments for information/results.

Pros

you are able to access all areas of the EMR for an individual as well as the ease in ordering whether the physician is in or out of the facility

Cons

difficult to find certain information until you know where to look

CD
AvatarImg

Caleb D.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

EpicCare logo

EpicCare

Top of the line EHR system

Reviewed 9 years ago
Pros

Epic is by far one of the easiest software to use and it can be configure to meet the needs of any health care enterprise or small doctors's office.

Cons

The only negative comment regarding Epic is the lack of compatibility with anesthesia codes and chargers.

CL
AvatarImg

CARL L.

Health, Wellness and Fitness, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

EpicCare logo

EpicCare

EPIC review

Reviewed 6 years ago

It is an efficient EMR that allows some communication between different health systems. However, the phone app and IPAD app are rudimentary and need improvements to make them useful.

Pros

It has an excellent portal for patients to correspond with physicians, as well as obtain their lab results and make appointments.

Cons

It is not always organized in the most logical way. The different key buttons show up in different places, depending on what screen you are using. There is no way to notify a patient you are out of the office.

SM
AvatarImg

Soleil M.

Hospital & Health Care, 5,001-10,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

EpicCare logo

EpicCare

So Many Features

Reviewed 3 years ago

I'm very happy with Epic. I'm glad this was the first program I've learned how to use in the healthcare industry. It makes communicating with patients, providers, and other office staff a breeze.

Pros

Learning to use Epic was not nearly as difficult as I thought it might be. I watched some coworkers use the program when I was first hired and it seemed a bit complicated - like there were too many options. However, after taking a couple classes, it became very easy to use and I very rarely have issues with the program. It's so versatile and that makes it a great program for healthcare.

Cons

Once in a while the program "glitches" a bit and I have to close it and re-open it, but this only happens maybe once every few months.

HM
AvatarImg

Heather M.

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

EpicCare logo

EpicCare

Generational program

Reviewed 6 years ago

It has been a great system to bring the organization together. The access to see outside medical records, office visits, Ed visits and other testing is helpful in treating the patient as a whole.

Pros

The ease of maneuvering throughout the system. With little education the program was self explanatory. When working in the hospital the different aspects, like the banner help to quickly analyze the patient at hand.

Cons

Certain features throughout different organizations allow for a very general physical assessment. The option available is no change or normal. Example: a person’s normal HR could be a-fib but the option to chose regularly irregular would be considered the normal for the patient. What is needed for any change would be to document the actual sound. Also the charting by exception makes it difficult for other disciplines to know what is really going on.

EC
AvatarImg

Erin C.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

EpicCare logo

EpicCare

EpicCare EMR

Reviewed 5 years ago

My overall experience is great and I enjoy working with EPIC daily.

Pros

I do not have the full functionality of the software but do have the access needed to perform day to day requests. I am on the front end of the EMR. I work with a lab that is interfaced with EPIC but I Do have access to view charts. I like being able to confirm our results are filing to the patients charts. I also enjoy being able to review encounters for resulting purposes that will facilitate our company to make the best decision as to care for the patient.

Cons

I, as mentioned can view the charts but unable to view scanned documents. I had this option towards the beginning of my access but have since been unable to pull up any scanned documents for the last two years. It is fine we just call the ordering providers office for the documents needed.

mc
AvatarImg

mikel c.

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

EpicCare logo

EpicCare

I like epic because it is helpful in my medical records job in receiving records from hospitals.

Reviewed 7 years ago
Pros

It has a broad range of records on multiple patients from different facilities. There are imaging, labs, consults, referrals, and office notes of importance of all patients who have been to a medical hospital or facility in the area that is connected to epic's program.

Cons

It is broad and can be confusing to understand. Also, not all programs and facilities are connected to epic so we have to request records instead of grabbing them off epic ourselves.

SM
AvatarImg

Stephanie M.

Health, Wellness and Fitness, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

EpicCare logo

EpicCare

Easy to use

Reviewed 5 years ago
Pros

I've been using Epic Care EMR for 8 years at my place of employment. We were given serious notice in advance when we were transferring from paper charts to electronic charts. Growing up in the technology age, transferring to electronic charts was not a huge change for me. I was able to chart what I needed for my patients very easily. I was able to teach others how to do so as well. I moved to a doctor's office 4 months ago who had just started using this system in their office so I was well aware of the software so I didn't need ask any questions. I had just kept moving forward with working with the system.

Cons

Downtime to updating the software was always on the night shift and I felt bad for nurses because if the downtime was for 4 hours, it would be difficult for the nurses to chart after the downtime was done before passing medications for the morning. It was always a inconvenient time but I think that was the IT department's choice, not the actual software's choice; for this review anyways.

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JEFF K.

Hospitality, 1,001-5,000 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

EpicCare logo

EpicCare

EpicCare EMR

Reviewed 4 years ago

I am a Patient who relies on quick and effective uses of technology to navigate my health concerns via my team of physicians who have taken on EpicCare EMR to facilitate patient health and communication needs. I have learned my side of the patient portal by trial and error like those in my Doctor's office.

Pros

This has become the new integrated software to combine my health care providers through a creative, detailed and fast network of patient portal communication. Two of my Health Care Providers and Companies have taken to Epic to ensure they never miss a beat with a patient such as myself. Well put together.

Cons

It launched with one of my Care Teams and was a little bit of a disaster getting off the ground smoothly ensuring there were no glitches. It has since worked itself out and my users are very comfortable with the system.

LS
AvatarImg

LARRY S.

201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

EpicCare logo

EpicCare

Ease to use once you learn how

Reviewed 5 years ago
Pros

Use this EMR in hospital rounding on and caring for post surgical patients. The ability to set up your own macros makes recurring notes/admission/orders easy. Also nice to be able to customize your own home page with only items you find necessary. It can be used remotely as well which makes finishing up work in the office easy.

Cons

Fairly big learning curve. Hopefully the customer support will help with everything regarding customizing your homepage. Even after attending training class, it took extra time the first few times rounding with this EMR.

lm
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linnie m.

Medical Practice, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

EpicCare logo

EpicCare

Unnecessary changes

Reviewed 10 months ago
Pros

No pros were added to this review

Cons

They are constantly making unnecessary changes to the system. It makes usage difficult because you have to hunt for what you are looking for. They change things that just add additional clicks with no actual benefit to the change. It is very frustrating to get used to where something is located and then find it suddenly not there or to find the whole process of getting to what you need has changed. For example my telehealth visits are now listed as office visits and then you have to make 10 additional clicks to make it a televisit and then on you schedule you have to click 10 more steps to make it show as a televisit on you screen so you know if they are coming in or if you are supposed to be calling them. This constant change is VERY aggravating and unnecessary.

EH
AvatarImg

Elizabeth H.

Medical Practice, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

EpicCare logo

EpicCare

Tons’o’clicks

Reviewed 9 months ago
Pros

That I have access to other EMR’s through Epic. That Epic automatically capitalizes the first word of a sentence.

Cons

Minor complaint- the .HM phrases for some things pull in the date it was resulted instead of the date it was done.Major complaint- When I came back from my lunch break at 1:00 after seeing patients all morning, Epic had disabled my user account. I had received a warning that my password was going to expire in 1 day when I logged in this morning but did not get the usual pop up you get from other sites...

AL
AvatarImg

Asghar L.

Medical Practice, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

EpicCare logo

EpicCare

Suboptimal at best

Reviewed a year ago

see above.

Pros

Epic's main benefit is the large number of health systems that use it, which makes cross-communication possible. Epic does limit this by making it's product modular, which limits different institutions' ability to communicate. The only benefit to Epic is it's size and number of health systems that use it - so if you work at Hospital X, and move to Hospital Y, the chances that they also use Epic are higher than another software.

Cons

This is not a "patient care" software by design. It is a billing software first and foremost. Instead of starting the software from scratch in the 2000's once it was appearent that EMR's were the wave of the future, they simply piggy-backed what they could (most pop-ups and messages are done by what was originally meant to be error messages for bills). From a patient care stand-point, it is terrible...