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EpicCare Logo

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Modular, cloud-based ambulatory EMR software

(3)

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EpicCare Pricing, Features, Reviews and Alternatives

EpicCare FAQs

Q. Who are the typical users of EpicCare?

EpicCare has the following typical customers:
Large Enterprises, Mid Size Business

These products have better value for money


Q. What languages does EpicCare support?

EpicCare supports the following languages:
Danish, Dutch, English, Finnish, Spanish


Q. Does EpicCare support mobile devices?

EpicCare supports the following devices:
Android, iPad, iPhone


Q. Does EpicCare offer an API?

No, EpicCare does not have an API available.


Q. What level of support does EpicCare offer?

EpicCare offers the following support options:
Chat, Email/Help Desk

EpicCare product overview

What is EpicCare?

EpicCare is an EMR solution for large healthcare organizations and academic medical centers which is built to store extensive and complex medical records and data. The solution’s advanced features and functionalities include a smart workflow design, chart review, order management, and documentation. EpicCare helps bring together clinical and revenue cycle management in order to enhance patient health care delivery, and simplify admin tasks for bills, invoices, and payments.

Key benefits of using EpicCare

  • Provide patients with access to self-service capabilities, key health data, and health & wellness reminders through Epic's EHR-agnostic patient portal.

  • Manage estimates and speed up payments with online bill-pay through Epic's scalable payment system, and consolidate all outstanding patient balances into a single statement.

  • Embedded decision support tools and predictive analytics help users better manage resources and provide a deeper understanding of overall costs to yield better outcomes.

  • The integrated portal helps community providers stay up-to-date with their patients, as well as submit referrals, schedule visits, order labs & imaging, and more.

  • Epic helps case managers to identify high risk patients, coordinate care delivery, and close care gaps to achieve the best possible outcomes.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Email/Help Desk

    Training options

    Documentation

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    EpicCare features

    Functionality

    4.3

    /5

    366

    Total features

    35

    8 categories

    Most valued features by users

    HIPAA Compliant
    Patient Records Management
    Workflow Management
    Billing & Invoicing
    Appointment Scheduling
    Charting
    Self Service Portal
    Automated Scheduling

    Functionality contenders

    EpicCare users reviews

    Overall Rating

    4.4

    /5

    366

    Positive reviews

    87

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.24/10
    Rating distribution

    5

    4

    3

    2

    1

    214

    106

    27

    7

    12

    Pros
    It is easy to use, once you get the appropriate training and practice. I like that is a great investigative tool to search for timelines in the past.
    I really liked that it was easy to navigate and easy to find what I need for my patients. I like that you have to enter in certain information in order to move forward.
    I have worked with several different electronic medical record resources through my educational career, but this one champions all the rest. It has an excellent, user friendly interface.
    Cons
    Perhaps that is a limitation set up by my provider but that's annoying that I can't message a doctor from several years ago.
    It was always a inconvenient time but I think that was the IT department's choice, not the actual software's choice; for this review anyways.
    Steep learning curve, and i'm not even sure if that's something that can be fixed. People that have had other systems and are older struggle sometimes.

    Overall rating contenders

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    Tim B.

    Systems Engineer

    Hospital & Health Care, 10,001+ employees

    Review source

    Overall Rating

    The industry leader for reliable Electronic Medical Record

    Reviewed 3 years ago

    Transcript

    Tim B.: Hi, I'm Tim. I'm a systems engineer. I give EpicCare EMR a five out of five. For more reviews...

    RW
    AvatarImg

    Rachel W.

    Bookkeeper

    Religious Institutions, 1-10 employees

    Review source

    Overall Rating

    Great set up

    Reviewed 3 years ago

    Transcript

    Rachel: My name is Rachel. I'm a social worker. I give EpicCare EMR, a four out of five stars. For more...

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    JEFF K.

    Hospitality, 1,001-5,000 employees

    Used other for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    EpicCare EMR

    Reviewed 4 years ago

    I am a Patient who relies on quick and effective uses of technology to navigate my health concerns via my team of physicians who have taken on EpicCare EMR to facilitate patient health and communication needs. I have learned my side of the patient portal by trial and error like those in my Doctor's office.

    Pros

    This has become the new integrated software to combine my health care providers through a creative, detailed and fast network of patient portal communication. Two of my Health Care Providers and Companies have taken to Epic to ensure they never miss a beat with a patient such as myself. Well put together.

    Cons

    It launched with one of my Care Teams and was a little bit of a disaster getting off the ground smoothly ensuring there were no glitches. It has since worked itself out and my users are very comfortable with the system.

    AR
    AvatarImg

    Verified reviewer

    Hospital & Health Care, 10,001+ employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The industry leader for reliable Electronic Medical Record

    Reviewed 3 years ago

    Electronic Medical Record is the core of a health care system. Epic is the cream of the crop. It is *not* just another application. It can displace/replace many of your other applications, so we saw dozens of IT people move away from applications and systems that were replaced and into Epic roles. If your organization devotes the time and resources to it, you are nearly guaranteed success. At a price $$$, of course. From an end-user perspective, it takes a while for clinicians to get used to it. For example, in Epic there may be many more steps for a given procedure as compared to another EMR, but those steps are there to make sure that the application is bullet-proof, and users get used to it and appreciate it after a short time.

    Pros

    Epic, the company, makes sure that your implementation succeeds, stays stable and reliable, and performs fast. They (Epic) constantly monitor performance, DR/BC availability, and uptime and tell you *exactly* how you should configure your environment. Your are absolutely not on your own with Epic.

    Cons

    The flip side to the Epic company being so involved in your setup and operation is that it takes a lot of internal employees to make it happen Epic's prescribed way, and there is a lot of internal employee involvement in setup, testing, and ongoing maintenance. In other words, Epic requires a lot of TLC, but it is extremely stable and reliable.

    BH
    AvatarImg

    Bei H.

    Hospital & Health Care, 10,001+ employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    The worst end

    Reviewed 2 years ago

    It’s not designed to help pts. It’s designed to maximize billing .

    Pros

    Care everywhere helps with looking at info from other institutions

    Cons

    The implementation of this software at our hospital was a disaster. Orders were incorrect . Some medications were 10x the dose. There were no epic super users nearby. Because orders were built incorrectly, a pharmacist could change an order of mine without my cosignature and it was an erroneous change that could have resulted in a patient death. There is no quality control with the rollout . Many of...

    AR
    AvatarImg

    Verified reviewer

    Hospital & Health Care, 10,001+ employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    All patient info in one place!

    Reviewed 3 years ago

    Epic has been a lovely product to use and makes my day-to-day job much easier than if I had to go through paper records. It is an efficient product and helps me get the patient info I need quickly and securely.

    Pros

    Epic is a secure way to access information from a patient's chart, whether that patient is currently admitted at the hospital or has previously been treated at your facility. The search within a specific patient's chart is robust and smart, populating results that may be related to the keyword you searched. Epic also allows you to access documents related to a patient from an outside hospital/institution. Epic's security features protect patient privacy from all ends.

    Cons

    Running Epic requires some setup, namely downloading a receiver to access the application. This additional step is not particularly difficult but does slow down the process of getting to Epic. I wish there was a desktop option for easy access to Epic.

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    Henry P.

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    EpicCare EMR helps us better care our patients

    Reviewed 7 years ago

    With EpicCare, clinics can streamline their workflows using personalized screens, dashboards and specialty applications. The application's finance module allows clinics to track payments, bills and invoices. EpicCare is a mobile-ready solution, allowing both doctors and patients to access information on their Apple devices.

    Pros

    I love patient portal and e-prescribing features which helps us meet the Meaningful Use Stage 2 requirements. The tool also supports telemedicine options that allow our doctors to communicate with patients via a video platform and offers mobile and tablet functionality. EpicCare MyChart allows patients to view medical information, message doctors, schedule appointments and manage medical history via a personalized portal.

    Cons

    The health maintenance options could be better, and easier to see and mark as complete. Also out would be easier if when you marked something got a preference it wouldn't add a copy to the main menu. Upgrade to EPIC 2017 is a fight.

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