NextGen Office vs Practice-Web

Fusion

Carepatron

ModMed

Fusion is an EMR for OT, PT, & SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, & more

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

ModMed offers a cloud-based EHR system designed specifically for medical specialty practices including dermatology, ophthalmology, and orthopedics. The platform integrates AI-based documentation tools, such as ModMed Scribe with practice management features to streamline clinical workflows and patient engagement. The solution connects clinical and administrative aspects of healthcare practices through specialty-specific interfaces and analytics capabilities.

Owner operator

The customer service was extremely difficult to work with.

Director of Operations

I like the user experience, the customer support, and our account rep's knowledge and helpfulness.

Office Manager

We would appreciate more communication from customer support once a problem is resolved.

Achieve better clinical outcomes with EHR/EMR software from NextGen Healthcare. Gain access to state-of-the-art tools for fast, efficient documentation. The result: complete, accurate information, better coordination of care, improved diagnosis, and reduced risk.

Accounts Receivable

Activity Dashboard

AI/Machine Learning

Alerts/Notifications

Analytics

Appointment Management

Appointment Scheduling

Audit Management

Audit Trail

Automated Scheduling

Automatic Transcription

Availability Management

Batch Processing

Billing & Invoicing

Calendar Management

Care Plan Management

Case Management

Charting

Chat/Messaging

Claims Management

Claims Scrubbing

Claims Tracking

Client Portal

Clinical Notes

Clinic Interoperability

Code & Charge Entry

Coding Assistance

Collaboration Tools

Communication Management

Compliance Management

Compliance Tracking

Confirmations/Reminders

Contact Database

Customer Database

Customer History

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard Creation

Data Discovery

Data Import/Export

Data Visualization

Decision Support

Denial Management

Document Management

Document Storage

Drag & Drop

Drug Reference Database

Dunning Management

EHR/EMR Integration

Electronic Claims

Electronic Payments

Electronic Prior Authorization

Email Reminders

EMR/EHR

E-Prescribing

Facility Scheduling

File Sharing

Financial Management

For Cardiologists

For Dermatologists

For Family Medicine

For Healthcare

For Medical Purposes

For Mental/Behavioral Health

Forms Management

Formulary Management

For Obstetrics & Gynecology

For Ophthalmologists

For Pain Management

For Physical Therapy

For Podiatrists

For Urgent Care

For Urologists

Growth Charts

Handwriting Recognition

Healthcare Compliance

HIPAA Compliant

Historical Reporting

ICD-10 Compliance

Imaging and X-rays

Immunization & Allergy Tracking

Initial Assessments

Insurance Eligibility Verification

Insurance Management

Invoice History

Invoice Management

Lab Integration

Lab Order Management

Lab Results

Live Chat

Meaningful Use Certified

Medical Billing

Medical History Records

Medical Terminology Database

Medication Alerts/Warnings

Some users say NextGen Office offers cost savings over server-based systems, and reviewers appreciate the subscription model with included updates. However, some reviewers feel extra fees and unbundled features make the total cost high for smaller practices.

Value for money

By industry, NextGen Office reviewers are most commonly professionals in medical practice (52%). The most frequent use case for NextGen Office cited by reviewers is electronic medical records (41% of reviewers).

NextGen Office

Web-based

iPhone

Windows

Android

iPad

eClinicalWorks

Epic

AdvancedMD EHR

athenaOne

Oracle Health Ambulatory Suite

EHR 24/7

CareCloud

DrChrono

Basic

Excessive clicking required

sales support

The excessive tabs, scrolling, and button-clicking in the system's layout design are inefficient and don't optimize screen space.

69% of reviewers feel negative about the number of Clicks required. Reviewers say the system’s design leads to too many clicks and navigation steps to complete routine tasks. They indicate that workflows are inefficient, with excessive tabs, scrolling, and pop-ups that slow down processes. Some users report that the lack of intuitive shortcuts or hotkeys makes data entry and information retrieval tedious. They find that the high number of clicks is particularly frustrating for providers working under time constraints.

Complex payment management

58% of reviewers feel negative about Payment and Charge processes. Reviewers indicate difficulties with posting payments, correcting errors, and managing billing reports. They say the system can be inflexible, requiring multiple steps to fix mistakes or process refunds. Some users report challenges with contract terms, overcharges, and difficulties canceling services, leading to frustration and wasted time. They find that communication with the accounting department is slow, and additional fees for certain features or reports are a common concern.

Disruptive upgrades and updates

52% of reviewers feel negative about Upgrade and Update experiences. Reviewers say upgrades often introduce new bugs or disrupt previously working features, requiring additional troubleshooting. They indicate that updates can be time-consuming, labor-intensive, and sometimes lack sufficient quality assurance. Some users report that customizations complicate the upgrade process, and frequent changes can be hard to manage. They find that support during upgrades is inconsistent, and downtime or workflow interruptions are common after updates.

Frequent slowdowns and freezes

76% of reviewers feel negative about Performance and Speed. Reviewers report frequent slow load times, system lags, and occasional freezes that disrupt daily workflows. They say server downtime and sluggish responses hinder productivity, especially during peak hours. Some users indicate that scanning documents, switching screens, and processing tasks can be time-consuming. They find that technical support is slow to address performance issues, and recurring slowness impacts both clinical and administrative operations.

Persistent software glitches

78% of reviewers feel negative about Bugs and Issues. Reviewers indicate that unresolved bugs and recurring glitches affect reliability and disrupt business operations. They say known issues often go unaddressed for extended periods, and fixes are delayed until future releases. Some users report poor communication between support teams and slow response times when problems arise. They find that software updates can introduce new problems, and troubleshooting is often frustrating and time-consuming.

Efficient scheduling tools

85% of reviewers feel positive about Appointment Scheduling. Reviewers appreciate the ease of scheduling, rescheduling, and managing appointments for multiple providers and office types. They say the drag-and-drop functionality, integrated calendar, and ability to access schedules remotely streamline administrative tasks. Some users report that the system helps reduce wait times and improves patient satisfaction by making appointment management more efficient. They find that the scheduling features are flexible and support both clinical and non-clinical staff in daily operations.

Versatile for diverse practices

86% of reviewers feel positive about Practice Specialty support. Reviewers indicate the software is customizable and suitable for a wide range of medical specialties and practice sizes. They appreciate its flexibility to adapt to unique workflows, whether for small clinics or larger, multi-specialty organizations. Some users say the system supports efficient management of scheduling, billing, and patient records, making it easier to tailor processes to their specific needs. They find that the ability to configure the software at various levels benefits both general and specialty practices.

Intuitive and accessible design

94% of reviewers feel positive about the User Interface. Reviewers indicate the system is highly user-friendly, making it easy for both new and experienced users to navigate and perform daily tasks. They say the interface is clear, straightforward, and requires minimal training, which helps reduce onboarding time. Users think the design is visually appealing and appreciate that it is accessible on various devices, including iPads. Some reviewers find that the intuitive layout supports efficient workflows and contributes to a smoother experience for staff with varying levels of technical expertise.

Facilitates practice growth

85% of reviewers feel positive about Practice and Learning. Reviewers say the software is easy to learn and supports ongoing skill development within their teams. They find that initial training is straightforward, and the system’s continual improvements help practices adapt to evolving needs. Some users report that the software modernizes their operations and streamlines transitions, making it easier to implement new processes. They appreciate the resources available for learning and the positive impact on practice efficiency and quality of care.

Streamlined daily operations

Company Director

The platform's extensive functionality allowed me to manage my practice's operations efficiently.

89% of reviewers feel positive about Ease of Use. Reviewers say the software simplifies complex processes and allows for flexible navigation between modules. They appreciate the system’s intuitive layout, which enables them to manage practice operations efficiently and reduces the learning curve for new users. Some users report that the integration between different modules, such as EHR and PM, is smooth and enhances overall usability. They find the system adaptable for both high-tech and less tech-savvy staff, making daily tasks more manageable and less time-consuming.

Clinical Office Manager

One of the least thing that I did not like was that it sometime duplicated the data and it was hard to merge patients.

Manager

We often find faxes delayed, but NGO support fails to provide any meaningful update during the questionable period. "

Admin

Sometimes the interface can feel a bit cluttered, and certain features take time to load.

Allows for employee tracking, care management, and has managed cloud hosting which is incredible for the price.

Medical records clerk

It almost seemed like it didn't have enough giggle or megabytes for the amount of medical records I tried to process on a daily basis.

Pharmacist

Training with live person is limited, they only have a certain amount of time allotted and you have to pay for extra one-on-one training.

President

Improving our quest to eliminate paper would be helpful, but the current "out-of-the-box" setup is not going to minimize this too much irrespective of the specialty.  

NGO has been solid and but it needs updates to keep current with other EMRs/PMs in the industry. "

You can put the computer down, turn on the microphone, and focus 100% on the patient.

Owner

Everything from enrollments with the clearinghouse to deciphering claim denials is self service.

We have appreciated the ease with which the system can be navigated on both the practice management and EHR sides of the software.

Owner doctor

I paid a fee to get out of the contract early, and received very tense unprofessional conversations with the staff.

owner

It is nice to be able to easily see the note when sending a claim.

It is very robust. As we expand our clinical services, this is very helpful in terms of being customizable.

It took an incredibly long time to document on a new patient on their first visit."

It was still extremely heavy, but they allowed you to have templates which helped somewhat.

Their new Ambient Assist AI scribe makes documentation a no brainer.

Processing time was very slow, it freezes a lot and made it longer to do almost anything

Physical Therapist

I have used Next gen for 7 years overall and find it very usable, but at times inefficient for completing evaluations and exercise logs for PT patients.

Integration between practice manager (scheduling) and EMR (records) software.

NextGen Office software offers a comprehensive suite of customizable features, from appointment scheduling to billing and revenue cycle management.

Caregiver

When there are new software updates, it is a challenge because previously customized features disappear and have to be done again.

ability to carry forward and safe smart phrases to speed up note writing

NGO limits other platforms from integrating using API.  

The Patient Portal is terribly unfriendly to the patients and staff alike.

Nextgen was a slow system it seemed old and it needed to be revamped.

Exercise log completion is tedious and takes too long relative to other sections of notes.

We struggle to understand why NGO doesn't invest time into pushing this more open, but the "preferred partners" have access.  

Physician

The quality of your notes will likely decrease.

There are much better systems out there for much cheaper cost.

The only reason for this program to exist is affordability.

nurse practitioner

Most of our issues were left without a resolution.

One of my favorite features is how you can set access and abilities for each user and their specific role/responsibilities.

Then support (like all other support departments) move on because the problem is "fixed".  

NextGen Office vs Practice-Web Comparison (2026)

NextGen Office

Practice-Web

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives