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Fusion vs Prompt Health Comparison (2026)

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Fusion

Prompt Health

Overview

Fusion is an EHR for OT, PT, & SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, & more

Prompt is the AI-powered EMR and practice management platform for physical therapy, occupational therapy, speech-language pathology, pediatric, and chiropractic practices. Proven results: 15-20 more visits per provider per month, 35% lower provider attrition, $32K annual revenue per clinician.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

722

340

300

Value for money

Ease of use

Features

Customer support

67%

would recommend this app

4.8

Value for money

Ease of use

Features

Customer support

84%

would recommend this app

Pros

“I like the ability to pull forward, the objective section with the drop down box for adding activities, the ability to set automatic goal tracking based on data, and the visual of graphs.”

Carley M.

Occupational Therapist

“I have used Fusion since 2020 (our clinic let us start during the pandemic) and it made documentation SO much better, streamlined and being able to share info/ goals/ calendars from our prior system was a game-changer.”

Laura L.

Occupational Therapy Provider

“I wish there was an option on the schedule to move a whole day to a different therapist, and then also on the billing side if they covered for a therapist that we already pay for if there was a credit for them or discounts for employees working 4 days or less a month.”

Meagen M.

PTA

Pros

“They also have a lot of good partners for integrating features such as faxing, merchant processors, RTM features, and home exercise program softwares.”

James B.

Owner, Physical Therapist

“What stands out most is how seamlessly everything integrates—scheduling, documentation, and billing all work together without the clunky transitions you get in other systems.”

Kevin A.

Physical Therapist

“I like that there are several ways to navigate to any given location in the platform, so you can essentially tailor your experience to how you like to work and what is most efficient for each user.”

Sara H.

Medical Biller

Cons

“I don't like that you cant build your own forms for providers to use only that can be sent as intakes forms.”

Bridget M.

Owner

“Faxing coverpage that has signature already there and easier ability to see sent faxes; ability make personalized eval templates within the current membership & coding of non-timed codes, this really does not make sense for ST.”

Sierra C.

SLP

“Sending out reminder texts for appointments based one 1 reminder per hour of appointments means that our adults that may be getting 3 therapies across 2.5 hours get 3 reminders and they only read the last one and get confused on times.”

Raegan F.

Administrator

Cons

“Customer service is horrible, multiple people reply to the email so you never really get an answer to the initial problem, response are delayed and you can usually find them online before you get a real answer from their customer service.”

Nicole T.

Owner, Physical Therapist

“WhatI dislike about Prompt is occasional lag, a slight learning curve for new staff, and some features needing extra setup.”

Ann D.

Project Manager

“It's not user friendly, the notes take forever to complete, the AI feature works sometimes but not always so it can take longer.”

Nicole T.

Owner, Physical Therapist