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Power Diary vs Practice Pro Comparison

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Overview

Category Leaders

Power Diary is a practice management software designed to help health professionals streamline their health clinic operations with calendar management tools, plus appointment reminders (SMS & email), treatment note templates, client invoicing, online bookings, 2-way SMS chat, Telehealth, and more.

Category Leaders

Practice Pro is an all-in-one, fully integrated, web-based EMR and Practice Management solution for your rehab therapy practice including Physical Therapy, Occupational Therapy, Speech-Language Pathology, Pediatric Therapy, ABA, and Chiropractic.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

19

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0.01

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

192

5

4

3

2

1

133

52

4

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.4

155

5

4

3

2

1

89

56

8

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Power Diary is the complete package, a great practice management product with great customer support and affordable too.
Support is good in that staff to try their best to help quickly with the availability they have. Have some good features e.g notes.
Allows me to keep excellent records that can be printed out at any time and can be accessed remotely by me. Easy to use and constantly being updated in positive ways - highly recommend.

Pros

Excellent experience with excellent customer service. Great onboarding experience as well.
The management reports are a strong asset to the system. We have been happy with the quick support that we received and the relationship we have developed.
We like that it is an end-to-end solution. We have been happy with the way the system is customizeable on many fronts.

Cons

It is still quite dated compared to competitors and you're restricted to what you can do. They could do with a graphics designer or ergonomic designer on their team.
Can get a bit pricey when more than 8 calendars used. Also, when all diaries are displayed, it is very difficult to view each.
Also, the online booking functionality is quite limited.

Cons

I also dislike that I am unable to see my patients' future visits (date and time) under their file.
I printed out weekly appointment calendars for the wrong weeks. You have to pay close attention to the date ranges as they don't automatically change in each screen.
This was a problem, since I need to bill services everyday so I can get reimbursements for them.
  • Vendor responds to reviews
  • Last review18 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features158
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Cancellation Tracking
  • Care Plan Management
  • Case Notes
  • Charting
  • Chat/Messaging
  • Claims Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Clinical Notes
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmations/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Debit/Credit Card Processing
  • Discharge Management
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Event Scheduling
  • Exercise Library
  • Facility Scheduling
  • Faculty/Staff Management
  • File Sharing
  • Financial Management
  • For Chiropractors
  • For Group Therapy
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health
  • For Occupational Therapists
  • For Physical Therapy
  • For Podiatrists
  • For Psychiatrists
  • For Speech Therapists
  • For Substance Abuse Therapy
  • Forms Management
  • Goal Setting/Tracking
  • Group Scheduling
  • HIPAA Compliant
  • Healthcare Compliance
  • Historical Reporting
  • In-Person Payments
  • Initial Assessments
  • Insurance Management
  • Invoice Management
  • Live Chat
  • Marketing Automation
  • Medical Billing
  • Medication History
  • Medication Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Intake Forms
  • Online Payments
  • Outcome Assessment Tools
  • Patient Communications
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Promotions Management
  • Real-Time Notifications
  • Real-Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Revenue Management
  • Role-Based Permissions
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Service Portal
  • Task Management
  • Task Scheduling
  • Telemedicine
  • Teletherapy
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Transaction History
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Waiting Room
  • Wait List Management
  • Waiting Time Tracking
  • Website Integration
  • Workflow Management
  • Total features54
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Cancellation Tracking
  • Care Plan Management
  • Case Notes
  • Charting
  • Chat/Messaging
  • Claims Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Clinical Notes
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmations/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Debit/Credit Card Processing
  • Discharge Management
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Event Scheduling
  • Exercise Library
  • Facility Scheduling
  • Faculty/Staff Management
  • File Sharing
  • Financial Management
  • For Chiropractors
  • For Group Therapy
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health
  • For Occupational Therapists
  • For Physical Therapy
  • For Podiatrists
  • For Psychiatrists
  • For Speech Therapists
  • For Substance Abuse Therapy
  • Forms Management
  • Goal Setting/Tracking
  • Group Scheduling
  • HIPAA Compliant
  • Healthcare Compliance
  • Historical Reporting
  • In-Person Payments
  • Initial Assessments
  • Insurance Management
  • Invoice Management
  • Live Chat
  • Marketing Automation
  • Medical Billing
  • Medication History
  • Medication Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Intake Forms
  • Online Payments
  • Outcome Assessment Tools
  • Patient Communications
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Promotions Management
  • Real-Time Notifications
  • Real-Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Revenue Management
  • Role-Based Permissions
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Service Portal
  • Task Management
  • Task Scheduling
  • Telemedicine
  • Teletherapy
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Transaction History
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Waiting Room
  • Wait List Management
  • Waiting Time Tracking
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations6
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Open Dental
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations5
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Open Dental
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8

User reviews that mention these apps

CP
AvatarImg

Connie P.

Hospital & Health Care, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Power Diary logo

Power Diary

Transformed business operations

Reviewed 2 years ago

I would highly recommend for practice owners.

Pros

It streamlines operational task like client forms, billing, appointment reminders and general correspondence. I can access it on most devices so it is readily available.

Cons

Notes and email formatting could be improved to be more Word like. Also online scoring of outcome assessment would be handy. Also great if telehealth could be available to more than two attendees at different locations.

Vendor response

Thank you for your review and recommendation! It's great to know that Power Diary is helping you to streamline operational tasks- this means a lot to us. Thank you for your feedback as well! Currently, any online text editor that can be used for cloud-based software has limitations when compared to word processors like Word. We performed an extensive search for the most suitable text editor before we implemented the current version. We have open feature requests for scoring of assessments and the ability the add additional participants to telehealth sessions. If you haven't yet, please email support@powerdiary.com with these requests. Our team may have some follow-up questions for you, and you'll receive notification if these features are released in the future. Thank you for choosing Power Diary! -Heather

MO
AvatarImg

Mariela O.

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Power Diary logo

Power Diary

Power Diary

Reviewed 5 years ago

It's an affordable and practical practice management system.

Pros

It is functional, able to take care of a number of ongoing processes which facilitates running of a psychological practice.

Cons

Changes to system are not always for the better. Presently, if a client has had a late cancellation, flagging this erases the appointment. In the past, other changes have been made which have made the program more cumbersome to use. Some new additions have been helpful such as packs.

Vendor response

Hi Mariela, Thanks for your review. You can actually change whether cancelled appointments are displayed or not. On your calendar click on the three little dots on the top right. You'll see an option 'Show / Hide Cancelled Appointments'. Your preference will be remembered on your computer too. If you have any questions please let our Support Team know via support@powerdiary.com or jump on a Live chat by clicking on the Help menu. - Damien

LF
AvatarImg

Lauren F.

Medical Practice, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Power Diary logo

Power Diary

The best medical software on the market + 10/10 customer support

Reviewed 5 months ago

Unbelievable! A life changer for our medical practice!

Pros

Coming from the medical aesthetics industry, our options for medical software and calendar management was appalling and many dinosaur softwares out there. Power Diary is modern, efficient, simple to use and our company would be absolutely lost without it now. Everytime we have a question, someone chats to us without 2 minutes - this is RARE. Normally you just get a bot. Power Diary and the entire team who worked behind the scenes to set us up were amazing!

Cons

SMS fee's add up by the time you send reminders to all patients.

Vendor response

Hi Lauren, thank you for your incredible feedback! We're thrilled to hear that Power Diary has been a game-changer for your medical aesthetics practice. Your kind words about Power Diary modern efficiency and ease of use truly make our day. We're also delighted that our customer support team has been able to assist you promptly and effectively – we pride ourselves on providing real human support. We understand that SMS fees can add up, especially when ensuring all your patients receive timely reminders. As a means to cut those costs, the SMS functionality is backed up by free email communication. Thank you again for choosing Power Diary and for acknowledging the hard work of our team. We’re here to support you and your practice every step of the way! - Irina

CL
AvatarImg

Clair L.

Health, Wellness and Fitness, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Power Diary logo

Power Diary

Always improving

Reviewed 5 years ago

I am very happy with Power Diary.

Pros

Power Diary is easy to use and has lots of functions. It is reliable and works seamlessly. The team at Power Diary are constantly updating the program and are really responsive to user suggestions.

Cons

We have a large practice so the costs add up with SMS sending and monthly charges.

VK
AvatarImg

Vernon K.

Health, Wellness and Fitness, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Power Diary logo

Power Diary

Power Diary: Customizable and Affordable, the complete package

Reviewed a year ago
Pros

I love that I was able to completely customize my notes to how I practice, and there are many more customizable features that I will continue to integrate to make running and managing my chiropractic practice easier and more efficient. The customer service to get me going quickly and answer questions I have has been outstanding. Power Diary is the complete package, a great practice management product with great customer support and affordable too!

Cons

I can't really think of any negatives about Power Diary other than maybe that it has so many features that I felt a little overwhelmed to start. But that's to be expected when new to any program. A Power Diary representative was able to help me get going quickly.

Vendor response

Hi Vernon, we're absolutely delighted to read your review! It's wonderful to know that our customizable features have been instrumental in enhancing the efficiency and management of your chiropractic practice. Tailoring your experience to fit your unique practice style is something we're very proud of. Your kind words about our customer service team have truly made our day. We strive to ensure that our users receive prompt and helpful support, and we're glad that we could assist you in getting started swiftly. We understand that the breadth of features in Power Diary can initially feel overwhelming. It's a common sentiment when encountering a comprehensive tool like ours. We're pleased to hear that our representative was able to guide you through this process, making it less daunting. Remember, we are always here to help you navigate and make the most out of every feature. Thanks again! - Irina

DM
AvatarImg

Devon M.

Health, Wellness and Fitness, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Power Diary logo

Power Diary

Great practice management software

Reviewed a year ago

Overall I have really found Power Diary helpful to manage my practice.

Pros

I like the ease of use and all of the automated functions. I like knowing that everything is safely in one place and that functions such as invoice distribution and chasing are so easily managed

Cons

I am not fond of the telehealth system, but that is fine as I use another system already.

SD
AvatarImg

Scott D.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Power Diary logo

Power Diary

It just does what it says on the box

Reviewed a year ago

It just does what it says it does, with minimal fuss. Clean and clear.

Pros

Really straight forward, well thought out, excellently implemented product. Has everything I need in a logical place.

Cons

Pricing tiers, it's hard for a growing practice with lots of casual clinicians to keep costs under control.

JD
AvatarImg

James D.

Airlines/Aviation, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Power Diary logo

Power Diary

Power Diary Review

Reviewed 5 years ago

Excellent! Very happy. Saves me enough time to make private practice worth while.

Pros

It’s just practical... it takes care of Medicare and DVA, it manages my invoices and when ever I have a problem I can just call the support team.

Cons

I work alongside my peers in the same building under the same brand but we keep our businesses separate. So I’d like it to talk to my colleagues in practice, but without sharing the finance component. That’s not easy to set up which is a pain.

Vendor response

Thanks for your review James. Saving practitioner's time is one of our key goals so it's great to hear Power Diary is delivering this for you. Thanks for your feedback on the financials too. One option if your businesses operate separately would be to split your combined account into separate accounts. We can help with this and can also set you up with a special login system which would enable each of you to access each other's accounts, but remain in control the level of access. This is normally used by call centres, but would work for you also. If you're interested in this just let our Support team know on support@powerdiary.com - Damien

YK
AvatarImg

Yeony K.

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Power Diary logo

Power Diary

Power Diary makes our practice easier.

Reviewed 2 years ago

I used Power Diary at work and learned that it's really practical and useful. So I am using it now for my private practice too. It has been fantastic.

Pros

1. keeping records - so easy to follow up as all the records are there under each client's account. 2. easy to use - I do induction sessions for new starters about using Power Diary and find it really easy to use from the day 1. 3. support - easy access to support team and be able to suggest fore better features. Flexibility is something I really appreciate.

Cons

Not much to mention. If I can ask, I wish I can change the name of fields to suit our practice.

Vendor response

Thanks so much for your review here. It's great to hear that you're finding Power Diary useful for your own private practice now!

LS
AvatarImg

Lisa S.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Power Diary logo

Power Diary

Backbone of our business

Reviewed 2 years ago

As our business relies on good software to safely store our client data and to reliably access our daily schedules and information, Power Diary is the backbone to the efficient running of our business. We have found many helpful features that saves time and energy to collect data and to ensure accurate financial and client records are kept.

Pros

Easy to navigate, easy to see where clinicians are and who they are seeing, supports the efficient running of our busy practice.

Cons

Some of the data searches are limited. Would be great to have a few more NDIS specific features to add to invoicing and client records.

Vendor response

Thank you for your review! It's wonderful to hear that Power Diary is the backbone to the efficient running of your business and that the features are saving you time and energy! Regarding data searches and NDIS specific features, our Customer Team would like more detail regarding your needs, in order to offer possible solutions or to record feature requests. Please reach out to support@powerdiary.com with details and we'll be happy to assist. Thank you again! - Heather

JB
AvatarImg

Jodie B.

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Power Diary logo

Power Diary

User Friendly

Reviewed 5 years ago

I have used Power Diary for two years after setting up our practice from scratch. I found the package super easy and user friendly with loads of great features. I have recommended the program to another practice who have also started using it.

Pros

Very easy to use, heaps of built in features

Cons

Maybe the statements could be a bit simpler

Vendor response

Hi Jodie - thanks so much for your review. Glad to hear that we had a small role in helping your practice get up and running when you were just starting out. Congratulations on what you've built up.

KM
AvatarImg

Kate M.

Health, Wellness and Fitness, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Power Diary logo

Power Diary

Practice software with lots of features

Reviewed 4 years ago

I am still new to using the program but it has a lot of features that will streamline running my practice

Pros

A wide range of features to help with running a health practice including integrated telehealth Online forms are a great feature that helps with saving time and makes this process easier for clients Other time-saving features including SMS reminders, online payments Ability to transfer data from another practice software program Customer service have been very helpful so far

Cons

No secure messaging (eg Argus, Medical Objects) While the online payment option is great, the additional fee of 50c per payment (on top of stripe fees) can really add up and is more expensive than having a traditional merchant facility

FW
AvatarImg

Frances W.

Mental Health Care, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Power Diary logo

Power Diary

I love how easy it is to use

Reviewed 2 years ago

As a private practice owner, there's a bagillion & one things to manage and PowerDiary simplifies my life.

Pros

I love how easy PowerDiary is to use. I am not very tech savy but it is visually simple & appealing. I especially love that you can create/modify templates to use with clients.

Cons

Everything has been pretty straightforward and if I did have questions or concerns, their support team was quick to email me back which I greatly appreciate.

FC
AvatarImg

Fiona C.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Power Diary logo

Power Diary

Excellent system

Reviewed 5 years ago

It have saved me so much time, not having to manually create invoices or keep excel documents for payments. It has been great going electronic for all my notes and made everything more organised.

Pros

This software had streamlined my private practice - I work over 2 clinics and means I have one easy system for appointments, financial reports and clinic notes.

Cons

I don’t have any issues with the software

Vendor response

Hi Fiona, great to hear that Power Diary is saving you lots of time. That's exactly what we aim to do! Great to have you onboard! -- (Another!) Fiona

CD
AvatarImg

Caroline D.

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Power Diary logo

Power Diary

Power Diary is a Game Changer for any practice

Reviewed 3 years ago

We have been using Power Diary for a few years now and it's been a game-changer for our practice. The thought behind making this work for many different types of workplaces is outstanding, and the functions that it is capable of is brilliant. The PD team are always helpful, courteous and willing to help in any way they can. Their team are always looking at ways to improve PD by listening to their clients and I've personally noticed that so much has been added as they listen to what's needed. I cannot give enough stars to Power Diary. If you haven't started using them for your practice, sign up immediately. It'll be a game changer for you too.

Pros

I like everything about this software. It is user friendly, very well laid out and has features that are so helpful for every aspect of practice management.

Cons

I can't answer this as there is nothing I don't like about the software.

DF
AvatarImg

Danielle F.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Power Diary

Streamlined our whole administration

Reviewed 5 years ago

It has streamlined our initial interview and consultation process. It is customizable at every level so it suits almost any practice

Pros

The software has everything you need to get started and maintain a practice... but what I liked most about it was the customer service. Whenever we needed something additional, even during the changeover phase - they were there (day and night) to make it such a breeze. We wouldn’t have changed over without them!!

Cons

We need to use a different software program to store all of the documents that we use

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Andrew D.

Medical Practice, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Power Diary

Brilliant practice management software for specialists!

Reviewed 5 years ago

We are a specialist respiratory and sleep medicine practice with 10 physicians. We use powerdiary for all of our appointments and billing. It integrates seamlessly with medicare for our billing, is intuitive, fast, with an excellent team behind it always ready to respond to our queries and cater to our needs. We love it and would recommend it without hesitation.

Pros

Easy to use, intuitive, fast, much simpler than any other practice management software. Very responsive team always willing to engage, field queries and respond to our needs.

Cons

We don't have any issues with Power diary. We have found it meets all our needs.

TW
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Tarina W.

Hospital & Health Care, self-employed

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Power Diary

A comprehensive practice management system that is easy to use and has great customer support.

Reviewed 5 years ago
Pros

Easy to use . Comprehensive, it does everything I need including financials. I love the SMS reminders. Excellent prompt technical support.

Cons

The only problem is I have encountered were to do with my Internet connectivity, which makes an entirely web based practice management system a little tricky.

Vendor response

Hi Tarina, Thanks for your review. One tip if you ever run into difficulty with your practice's internet connection - most smartphones have a 'hot spot' function which broadcasts a wifi network using it's mobile data. Your office computers can connect to this like any other network so it is a great backup internet option. Of course Power Diary works great on mobile devices as well so this is another option if your internet every goes down. - Damien

LS
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Lisa Simone J.

Mental Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Power Diary

Highly recommended!

Reviewed 5 years ago

I think it's best to be honest with reviews and so I am generally quite critical but I can wholeheartedly recommend Powerdiary and don't have anything negative to say at all!

Pros

Powerdiary is incredibly intuitive, I have looked at nearly all of the alternative systems on the market and knew straight away that this was the one for us. The support is second to none, I received two hours of one-to-one free training with the option of more if needed. I think it's priced perfectly too and will grow in line with our practice. I haven't fully tested the invoicing/financial side yet but it looks like it will make our accounting more robust and streamlined in the long term.

Cons

We are a psychotherapy practice and so would like to be able to use codes instead of full names to protect the privacy of our clients.

Vendor response

Hi Lisa, Thanks for your lovely review - we really appreciate getting feedback like this.

SE
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Samia E.

Mental Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Power Diary

Everything in One Platform

Reviewed 7 months ago
Pros

It has everything I need in one platform. The company regularly requests feedback and suggestions, and users' ideas are regularly implemented. Support, when needed, is quick and effective.

Cons

There's a steep learning curve and setting up my personal practice documents and e-mail templates took a lot of time. Billing third-parties can be cumbersome.

Vendor response

Hi Samia, thank you for sharing your thoughts on your experience with our platform. We're thrilled to hear that Power Diary has become your go-to solution by providing everything you need in one place. We understand that the learning curve and initial setup process can be challenging, and we appreciate your patience as you familiarize yourself with the platform. Regarding billing third parties, we recognize the importance of streamlining this process and are constantly working on enhancements to make it more efficient for our users. If you have any further feedback or suggestions on how we can improve your experience, please don't hesitate to reach out at support@powerdiary.com. Thank you! - Irina

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RAYMOND I.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Power Diary

Ideal in a start up practice

Reviewed 5 years ago

As my practice develops and I require greater utility I can ring and have a quick conversation with the power diary team. If they are unsure of a solution they work one out and get back to me. They also pay attention to our feedback in developing and expanding Power Diary. A very positive experience.

Pros

Power diary can be used as a very basic diary and it’s utility expands rapidly and easily to cope with a rapidly growing practice. It also talks to my accounting software

Cons

I do not have any thoughts about cons for power diary.

Vendor response

Hi Raymond, Great to hear about your experience with Power Diary. Thanks so much for sharing this.

LM
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Leesa M.

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Power Diary

Calms my practice

Reviewed 5 years ago

Using PowerDiary has allowed me to decrease the time spent on writing client notes, creating practice reports as well as reducing the amount of paper I use in my business.

Pros

I love how I can log in from my computer or tablet, allowing me to keep my documentation in my mobile business up to date.

Cons

I would like it if I could modify a saved file without having to then save it externally to upload again.

GF
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Glynda F.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Power Diary

Positive Feedback

Reviewed 5 years ago

I would like to say thank you to the team for always providing quick and efficient service.

Pros

I like what you have done to the "Wait List" feature where it shows how long a client has been waiting for. It's been very beneficial for our practice and allows us to prioritise our clients. It's been the best program to use. I have a colleague in another practice who wishes they were on it, as it makes life a whole lot easier. Especially when it comes to the messaging service. A lot of our clients don't like taking phone calls and would prefer text, and Power Diary easily allows us to do that.

Cons

I can't really think of anything that I don't like.

Vendor response

Thanks for your great review and lovely feedback Glydna. I have passed your comments on to the team too. - Damien

DG
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David G.

Hospital & Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Power Diary

Highly recommended

Reviewed 5 years ago

Allows me to keep excellent records that can be printed out at any time and can be accessed remotely by me. Easy to use and constantly being updated in positive ways - highly recommend

Pros

I have tried various practice management software packages and have found this the easiest to use . Common sense is all that is required for most procedures and I have seldom if every needed to contact support for assistance in the operation of the system. I am a one man practitioner so cannot comment on multi-user usage, but this is a wonderful way of organising a practice, reducing paper usage (all my notes, letters, client information) are kept on the system and I am very comfortable with the security provided for this.

Cons

I don't really have any complaints. I do not use the remote access facility for clients but that is primarily because of not wanting certain clients to overlap rather than to any fault in the system.

LH
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Lauren H.

Mental Health Care, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Power Diary

Great customizable practice software

Reviewed 5 years ago

The customer service team are very responsive. There are often improvements made to the software, e.g. adding new features, which is also a bonus.

Pros

It is able to easily be customized for the way I run my practice. I also like that I can set up a receptionist account where they have the client details they need but do not have access to client notes

Cons

It is expensive. It was half price for the first year and now it is back to regular price. I am in private practice only one day a week but the software fee is still the same. The rest of my work is corporate. PowerDiary's monthly fee is six times the monthly fee of my other invoicing software.

Vendor response

Thanks for the review Lauren. Great to hear how Power Diary is helping you run your practice! In terms of pricing, the full rate for a solo practitioner should be $12+gst per week. If your subscription is higher than this please check that you only have one Calendar active having additional Calendars would place you a higher plan. Of course if you have any questions please let us know via support@powerdiary.com or jump on a live chat. - Damien