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Waystar vs Availity Comparison (2026)

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Waystar

Availity

Overview

Waystar delivers an AI-powered, end-to-end platform that simplifies healthcare payments and advances the autonomous revenue cycle. Built for organizations of all sizes, Waystar supports 1M+ providers to help reduce complexity, prevent revenue leakage, and accelerate reimbursement.

Availity is designed to help businesses in the healthcare industry manage medical benefits, insurance claims, and payment authorizations on a unified platform. The revenue cycle management system enables healthcare professionals to log and track revenue from initial appointments to final payments.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

214

136

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

3.7

155

Value for money

Ease of use

Features

Customer support

58%

would recommend this app

Pros

“Waystar is highly secure with the two-factor authentication, has responsible, mature customer support on all levels providing regular updates, very user friendly for all technology levels even if someone is used to the "old school" way of billing. ”

Lisa H.

Clearinghouse Administrator

“Waystar provides extreme value for our dollars and offers a wide variety of products and applications to meet any type of medical billing need.”

Lisa H.

Clearinghouse Administrator

“Waystar quickly helped us resume operations, restoring our patient statements first and subsequently getting our dental claims live again. ”

Alegria F.

Director, Revenue Cycle Applications CBO

Pros

“Out of multiple attempts, I’ve only been successful twice in obtaining a prior authorization for one of our patients.”

Yaelis R.

Medical Office Assistant

“Often, clients don’t provide their insurance number, or it's recorded incorrectly, so having the option to search by name and date of birth would be a helpful enhancement.”

Marcia Y.

Billing

“You can also keep track of all the claims data on availity.”

HJ L.

Chiropractor

Cons

“Predatory Auto-Renewals: The contract renews for two years at a time, and they do not send proper reminders before you’re locked in again.”

Betty N.

Clinic Director

“Accounting states sales did not close the account properly. ”

Bethanie F.

Director of Human Resources

“No Way to Leave: They refuse to let clinics exit the contract early unless you pay the entire balance upfront—even if you’re not using the service.”

Betty N.

Clinic Director

Cons

“Horrible, cant wait until insurance companies come up with something simple and secure, Availity second aunthentification process is a joke”

Gabriela V.

PMHNP

“first responder team is not adequately trained and tries to assist but in the end wastes the callers time - need to escalate the call quicker if support does not know what to do”

theresa p.

owner

“I tried to explain it is a valid question to ask any rep before beginning if I am in the correct dept and area and she cut me off and was condescending and rude to me as the client - terrible!”

theresa p.

owner