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Availity
5
58
4
45
3
19
2
6
1
23
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Revenue cycle management & EDI tool for healthcare industry
Table of Contents
Availity - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
Availity overview
What is Availity?
Availity is designed to help businesses in the healthcare industry manage medical benefits, insurance claims, and payment authorizations on a unified platform. The integrated revenue cycle management system enables healthcare professionals to log and track revenue from initial appointments to final payments.
The platform allows administrators to capture and store patients’ details in a centralized repository, submit claims in bulk, and receive real-time notifications for status updates. Features of Availity include HIPAA compliance, communications management, analytics, collaboration, permission management, and more. It offers a provider portal, which enables insurance providers to collect information related to insurance premiums, payments, payers, and more in real-time.
Availity offers an API, which lets businesses integrate the system with several third-party medical practice management, electronic health record (EHR), and hospital information systems (HIS). It also helps imaging centers to access patients’ contact details or clinical records, configure workflows, and view real-time estimates based on contract rates or discount programs.
Starting price
Alternatives
with better value for money
Pros & Cons
Patient Information
Payer Information
User Interface
Phone Support
Security and Access Control
Availity’s user interface
Availity review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
3.6
Ease of use
3.6
Customer support
3.4
Reviews sentiment
What do users say about Availity?
Reviewers indicate Availity streamlines insurance verification, eligibility checks, and claims management by consolidating multiple payers into one platform, saving significant time for busy practices. They find it easy to use for daily tasks like checking patient benefits, claim status, and accessing EOBs, and appreciate the convenience of real-time information and payer chat features. Some say it helps reduce denials and improves patient communication.
They report frequent technical issues, slowdowns, and occasional inaccurate or incomplete information, especially with certain payers. Many express frustration with customer support, citing long wait times and unhelpful responses, while others find the interface initially confusing.
Select to learn more
Who uses Availity?
Based on 151 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Availity's key features
Most critical features, based on insights from Availity users:
All Availity features
Features rating:
Availity alternatives
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Availity integrations (8)
Integrations rated by users
We looked at 151 user reviews to identify which products are mentioned as Availity integrations and how users feel about them.
Integration rating: 5.0 (1)
“having that connection is important to streamlinking our process”
Lynn S.
Executive Director
Integration rating: 5.0 (1)
“It was possible to integrate our data already in BestNotes so it makes the data entry MUCH easier on top of taking a step out of the process.”
Julio A.
IT-Data Admin
Other top integrations
Availity customer support
What do users say about Availity customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Availity customer support.
A limited number of users find Availity's customer service helpful and easy to reach, especially via chat.
Widespread user sentiment highlights long wait times, unhelpful responses, and difficulty reaching effective customer support.
Support options
Training options
To see what individual users say about Availity's customer support, check out the review snippets below.
“Very user friendly, customer service is very easy to reach via chat.”
Amber B.
Prior Authorizations
“I replied letting them know that is terrible customer service and once I did that I got a reply the next day.”
Jeffrey P.
BILLING SPECIALIST
Availity FAQs
Q. What level of support does Availity offer?
Availity offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat
