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Waystar Pricing, Features, Reviews and Alternatives

Waystar product overview

What is Waystar?

Waystar partnership offers clients claims processing, remits, eligibility checks, paper claims processing, claim acknowledgements and real-time claim scrubbing through our seamless integration. Our industry-leading 98%+ first-pass clean claims rate and top-notch customer support have earned Best in KLAS® ratings every year since 2010 and #1 rankings from Black Book surveys since 2012.

Key benefits of using Waystar

• 98% clean claims rate.

• Award-winning customer support, paired with investments into research and development that allow us to continuously innovate.

• Waystar offers a patient notebook that enables healthcare organizations to accept debit or credit card payments, create flexible payment plans, and send emails with document attachments to patients.

• Waystar enables hospitals & healthcare organizations to streamline accounts receivable workflows, review claim denial trends, and identify the insurance coverage of each patient to reduce write-offs as well as bad debts.

• Waystar allows business executives to create customizable dashboards that capture information including key performance indicators, actionable insights, and other reports monitoring the important metrics.

• The platform offers a Workcenter feature that enables managers to create workgroups where staff members can view only those claims on which they have to work.

• ZirMed & Navicure enable hospitals and medical centers to create and print patient e-statements that organize key information points in a structured format for payment collection.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
FAQs/Forum
Phone Support

Training options

Videos
Webinars
Documentation

Waystar pricing information

Value for money

4.2

/5

199

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Waystar features

Functionality

4.4

/5

199

Total features

49

6 categories

Most valued features by users

HIPAA Compliant
Patient Records Management
Third-Party Integrations
Billing & Invoicing
Multi-Location
API
Appointment Scheduling
Accounting Integration

Waystar users reviews

Overall Rating

4.5

/5

199

Positive reviews

91

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.79/10
Rating distribution

5

4

3

2

1

129

52

8

4

6

Pros
I like most that how easy is the ease of access not only to use but to find benefits.
I have always had outstanding customer support and the ease of use is very helpful.
Allows us to give best patient care without unknowing giving the patient a big bill that will be from care rendered and deductible amount.
Cons
I canceled my contract with them, and they would not allow me to cancel and I had to ride it out until the end and pay all their hidden fees. This is ridiculous and a mistake signing up with them.
Can be confusing to navigate, and the claims don't seem to register by date of submission. Can be difficult to find a specific claim I am looking for from the hundreds.
When you give notice on April 24, they cancel you on 7/30 to get as much money as they can. By the way, my renewal date was June 1, but they still made me go to 7/30 to pay them.
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Carmen M.

Regional Business Office Director

Hospital & Health Care, 10,001+ employees

Review source

Overall Rating

Waystar After a Year...

Reviewed 3 years ago

Transcript

Carmen: Hello, my name is Carmen. I'm a regional business office director. I rate Waystar a four. And...

SH
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Sharon H.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Product of Exceptional Quality

Reviewed 2 years ago

Having worked with several clearinghouses over the years, Waystar is by far the Best! Navigating the system is effortless, and the reports are fantastic. Waystar identifies all rejections and gives clear instructions on how to resolve the issue. Waystar does everything I expect it to do. The Client Support Department is OUTSTANDING! Waystar has a well-trained workforce that focuses on customer service while knowing how to use the product in its entirety.

Pros

The program's ease of use. It is very user-friendly. I find the tutorial tool to be extremely helpful.

Cons

The only con I can think of is that Waystar only keeps data for two years. Although you can request information going beyond two years, it is a lengthy process.

KT
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Kari T.

Financial Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The best clearinghouse, etc I’ve ever used

Reviewed 4 years ago

We’ve used Zirmed/Waystar for years after switching from Gateway EDI (now Trizetto). It’s so much more user friendly and easier to search for information in batches. The customer support is WAY better, as well. Waystar has tickets you can track yourself, where as if you open a ticket in Trizetto you can’t see it afterwards so you have to keep your own records so they don’t forget about you.

Pros

Waystar is the most user friendly and comprehensive clearinghouse I’ve ever used. It’s extremely simple to search out needed information. It links with our Practice Management software systems making file submission a breeze. And the batch history And search options make it easy to Find anything you’re looking for. I like that it has a patient credit card payment feature, but I admit, we’re not using that to the full extent it’s capable of, yet.

Cons

The reporting could be more extensive. We don’t have the analytics feature because the same info is in our systems, but I’m sure that would solve that issue. The billing is a little confusing. We have a parent account that used to be Zirmed and another large account that used to be Navicure. They are now both Waystar since they merged but the billing is completely different on both accounts.

JG
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Joe G.

Hospital & Health Care, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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A sad case of an incompetent company buying and ruining a great piece of software

Reviewed 2 years ago

Fantastic software - absolutely incompetent service.

Pros

We've used Zirmed for quite a few years. The product itself is great! Intuitive, effective, everything. We prefer to every other clearinghouse we've tried.

Cons

Waystar purchased Zirmed a couple years ago. Now, the service is amount the worst I've ever heard of. Currently, about 65% of my bill goes toward a feature that I don't believe we're using. I've been through months and months of emails, calls and service tickets trying to get an answer to the very simple question, "What am I paying for?". The only confident answers I've gotten have been inaccurate,...

MM
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Miriam M.

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Third Company I've Brought Esolutions with Me!

Reviewed 5 years ago

My experience has overall been amazing. This is the third company I have "brought" eSolutions with me. My representative is beyond amazing and goes to the ends of the earth to make sure that the customer is satisfied. For sure that has kept me coming back every time I have moved to another corporate billing office. (Hopefully, I am here for a long time now.) The software is manageable and able to learn rather quickly. Again, customer support and technical support are always available. I also feel like the eSolutions people work as a team - particularly between technical support and customer service.

Pros

Broad scope of services, ease of use, fantastic customer support, fantastic technical support. Especially love the "live chat" option. The abilty to quickly and accurately correct claims that have been returned to provider (making corrections through Medicare Ace.). Love the Roster Billing. Love the ease to "create a claim" when needed. Also that there are prompts and scrubs when checking and fixing a returned claim. The ability to track ADRs is fantastic.

Cons

When there is an internet/technical problem with eSoutions or one of the intermediaries, eSolutions does not place a warning at the opening screen which would be extremely helpful. (Zirmed does doe this.) Because then time is spent trying to ascertain whether this is a corporate IT problem or a general internet/provider problem.

JB
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Jenny B.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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From sales to accounting to support, all the employees have honored the 3 ring rule. Everyone is he

Reviewed 7 years ago

Expense! Although I do experience the value of your product and services as positive. I really think Symphony should be the standard application for users. There is so much more to help a biller get their work done and information available at their finder tips!

Pros

I especially like Perform Reporting for the fee schedules and payments. The graphs and drill down gives us many options to choose from. Claims appeal process is swift and the pre-written appeal letters really help a lot. It is a time saver to correct the claims in Navicure. I only have to change my claim status in ECW. Now that we are on Symphony I have more choices to look over and use. We are able to look at the ERA denials as well which has been very helpful. More information and drill downs.

Cons

No cons were added to this review

Waystar FAQs

What does Waystar do?

Waystar helps healthcare providers improve their financials and manage their workflows to simplify healthcare payments.


What is Waystar used for?

Waystar is used for revenue and payment management for healthcare providers of any kind.


Is Waystar a billing company?

Yes, Waystar manages the entire billing process for healthcare providers.


Is Waystar a clearing house?

Yes, Waystar offers clearing house capabilities.


Who are the typical users of Waystar?

Waystar is used by finance divisions at large hospitals, private physicians, and specialists, as well as third-party billing services.


Does Waystar offer an API?

Yes, Waystar offers several APIs.


What pricing plans does Waystar offer?

Please contact Waystar directly for pricing details.

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