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Waystar Pricing, Features, Reviews and Alternatives

Waystar product overview

What is Waystar?

Waystar partnership offers clients claims processing, remits, eligibility checks, paper claims processing, claim acknowledgements and real-time claim scrubbing through our seamless integration. Our industry-leading 98%+ first-pass clean claims rate and top-notch customer support have earned Best in KLAS® ratings every year since 2010 and #1 rankings from Black Book™ surveys since 2012.

Key benefits of using Waystar

• 98% clean claims rate.

• Award-winning customer support, paired with investments into research and development that allow us to continuously innovate.

• Waystar offers a patient notebook that enables healthcare organizations to accept debit or credit card payments, create flexible payment plans, and send emails with document attachments to patients.

• Waystar enables hospitals & healthcare organizations to streamline accounts receivable workflows, review claim denial trends, and identify the insurance coverage of each patient to reduce write-offs as well as bad debts.

• Waystar allows business executives to create customizable dashboards that capture information including key performance indicators, actionable insights, and other reports monitoring the important metrics.

• The platform offers a Workcenter feature that enables managers to create workgroups where staff members can view only those claims on which they have to work.

• ZirMed & Navicure enable hospitals and medical centers to create and print patient e-statements that organize key information points in a structured format for payment collection.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
FAQs/Forum
Phone Support

Training options

Videos
Webinars
Documentation

Waystar pricing information

Value for money

4.0

/5

92

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Waystar features

Functionality

4.3

/5

92
Total Features50 5 categories

Most valued features by users

HIPAA Compliant
Billing & Invoicing
Claims Management
Patient Records Management
Multi-Location
Medical Billing
Remittance Advice
Electronic Payments

Functionality contenders

Waystar users reviews

Overall rating

4.4

/5

92

Positive reviews

87%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.87/10
Rating distribution

5

4

3

2

1

59

21

6

2

4

Pros
Customer support has always been very good and the site is easy to use. Help features are also of great value when we hire new staff or need to find answers to questions.

MF

Marci F.

I have always had outstanding customer support and the ease of use is very helpful.

AE

Amanda E.

Allows us to give best patient care without unknowing giving the patient a big bill that will be from care rendered and deductible amount.

dc

derek c.

Cons
I canceled my contract with them, and they would not allow me to cancel and I had to ride it out until the end and pay all their hidden fees. This is ridiculous and a mistake signing up with them.

TK

Tina K.

Can be confusing to navigate, and the claims don't seem to register by date of submission. Can be difficult to find a specific claim I am looking for from the hundreds.

CS

Christina S.

When you give notice on April 24, they cancel you on 7/30 to get as much money as they can. By the way, my renewal date was June 1, but they still made me go to 7/30 to pay them.

CR

Carrie R.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Using Navicure for the 1st time was fairly easy.

Reviewed 4 years ago

Easier way to find the reason of the rejected and denied claims daily.

Pros

Navicure is absolutely great for daily reporting! There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service.

Cons

Some of the rejections reason/descriptions are not that clear and sometimes will need the help from customer service to determine the best way to fix however here is short wait time to get assistance. The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Waystar/Zirmed

Reviewed 3 years ago
Pros

what I like most about waystar/zirmed is the ability to perform most of the functions I need with one program, I can verify most of the insurances we use including medicare and getting same/similar information from medicare. i love the rejected claims dashboard and how I can sort to be able to notice trends. they show the claim rejected by waystar/zirmed and claims rejected by the payer. patient payments...

Cons

I would like to them to add a way to have an open-ended autopay. if we have a patient on oxgyen and it rents forever we still have to put in a total amount so at some point it will stop.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great software

Reviewed a month ago

I can see denial trends and denial percentages with the easy of a click I love it

Pros

It is easy to use and gives such a great amount of details and data. There are so many features I'm just starting to learn about. But I love the denial management and how I put different insurance denials in different buckets. Really love this software

Cons

There is really nothing bad about it so far. It's easy to use and is full of such great information. If I had to pick something maybe the customer service it would be nice of there was a chat feature online.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Choose Another Company...much better options out there than Waystar

Reviewed a year ago

I haven’t been happy with the service when they were NAvicure or Waystar.

Pros

I didn’t feel that their software was very useful.

Cons

The company is costly. There clearinghouse isn’t very effective with all insurances. I had to manually bill some insurances since their clearing house couldn’t do it. They charge you extra to find out about denials. When you have issues, you can’t reach customer service well. There customer service isn’t good with getting back to you. When you leave their service, they require 90 notice to get there...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Waystar (Formerly Zirmed)

Reviewed 3 years ago

Before we got Waystar (Zirmed), we would either submit the claims on paper (which is hard to track) or through the payers provider portal. We would need to maintain a dozen or so username and password for various websites. You would need to sign up for a lot of websites. With Waystar, all you need is one username and password. You can electronically submit claims to various payers with one click. Waystar will scrub the claim to see if there are any front end rejections. If the payer rejects the claim, you can correct it within Waystar without having to go back to the EMR and correct it. You can track your claims within Waystar. You can download an excel spreadsheet with the information you need.

Pros

You have the ability to correct claims that get rejected by the insurance company. Waystar will scrub your claims even before they sent it off you the insurance company. The layout is very user-friendly and straight forward. If the Payer allows it, remittance advice can be downloaded and uploaded to the EHR software. Claims can be copied if you have to enter them manually. YOu don't need to reenter the whole patient information over and over again.

Cons

You'll need to call in order to add a child account. The claims status should be updated if the claim has been paid. Right now, the last status you'll get us if the claim is recieved by the Payer.

Waystar FAQs and common questions

Waystar has the following pricing plans:
Pricing model: Subscription


Waystar has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Waystar supports the following languages:
English


Yes, Waystar has an API available for use.


Waystar offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support

Related categories