Cloudbeds vs Aiosell

Hostaway

Lodgify

eZee Centrix

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators.

Lodgify simplifies the process of managing a vacation rental by enabling anyone to create a bookable website, sync your listings data across channels, and manage tasks in one place. 

Yanolja Cloud Solution’s Channel Manager helps hotels manage rates, inventory, and availability across multiple OTAs and GDS platforms from one centralized dashboard, ensuring real-time updates, preventing overbookings, and maximizing online visibility and revenue opportunities.

Cloudbeds' channel manager synchronizes your inventory with 300+ online marketplaces in real time, including Booking.com, Airbnb & Expedia. Streamline your distribution and get more reservations. For properties with 10+ rooms only.

Calendar Management

Data Synchronization

Dynamic Pricing

Campaign Management

Pipeline Management

Order Management

Reviewers appreciate Cloudbeds’ flexible pricing based on business size and the ability to pay for add-ons as needed. However, some users report hidden fees, upselling tactics, and unclear pricing, which they feel diminish overall value.

Value for money

By industry, Cloudbeds reviewers are most commonly professionals in hospitality (87%). The most frequent use case for Cloudbeds cited by reviewers is reservations (57% of reviewers).

Cloudbeds

Web-based

Core

Enterprise

Owner

Everything is connected in a way that actually makes sense operationally — from reservations and channel management to payments and reporting — which removes a lot of the friction that hospitality teams usually deal with across multiple systems.

Every issue gets funneled into endless tickets, bots, and dead-end emails. If you actually need support to run your business, look elsewhere, Cloudbeds disappears the moment you need them most.  

Hospitality Director

The booking management is great, and I particularly like the "Whistle for CB" feature, which keeps me and my guests connected at all times.

Proprietor

Unlike Sqare or Stripe (even though they use Stripe)…which deposits daily….CloudBEDS holds your funds.

As soon as a thing is more than a basic problem they do not know how to handle it, create a ticket and that ticket gets succed into a black hole of non existent technical support.

Bugs in the software are marked as a wish and published on their online community where people can share their wishes for changes.

There were a few small areas where more customization would help, but overall, it’s a reliable and user-friendly system.

Lastly, the variety of channels offered through the channel connection is a major benefit.

They’re smooth, attentive, and borderline over-eager during setup, but the second they’ve got your money, you might as well be shouting into a void.

Each reservation coming from an OTA has pending balances (we are on Channel Connect) which isn't good for our book keeping.

We have the multi-property functionality and it's been game changer.

Great UI, support, booking, and guest connect.

Owner - Operator

Recently, it appears as though Cloudbeds is taking steps to focus more on relationship and supporting their partners.

General Manager

Basically, they use dirty sales tactics, telling us we had to sign up that day or else the price would go up by 30%.

No hospitality partners, no Cloudbeds. When I have immediate needs, there is not enough support.

It’s intuitive and makes daily management easy.

managing partner

A seemingly rudimentary question which takes hours of being on hold, finally reaching a junior rep who points us to room revenue (which is not total revenue), another points us to total payments, another points us to total debits, all of which have worked for the company for under 5 months.

You will never speak to a human again after they get you set up.

Marketing

Director

You need to log your problem by email then you have to wait for a confirmation then you have to wait for a response and all communication is done by email and sometimes the answer is not what you are actually looking for.

Google Hotel ads isn't working, be wary about this on your sales call because this was a big reason we joined, but so far we have no idea how this works.

Basic functionality ok, but the rest......sucks.

Won’t get a timely response, have to pay extra to get someone on the phone.

We got a chance to evaluate Cloudbeds and it looked like it was feature rich.

Moreover, they have a lot of hidden fees (specifically for credit card processing) that make them a lot more expensive than we initially anticipated when signing up.

Onboarders are the only ones that know the product but your not allowed to talk to them after onboarding.

Its just so frustrating when trying to run 4 businesses and we can't even get a straight answer on our "total revenue" for a basic PL report we are trying to produce but have now spent 3 days trying to finish.

However, each time we were met with a sales person that was so awful that we were unable to sign up.

owner

A pure pleasure, start to finish.   If you hae a small hotel this platform is for you.  

They are rude and condescending. Since sales is very much the face of the company we decided to go elsewhere.

Recepcionist

Having a dashboard view of arrivals as well as your occupancy percentage allows you to make the right decisions when it comes to making modifications with our guests.

The convenience of having a software like this, is to be able to link it with your Poster software, which makes the guest accounts accurate, allows control and a better summary of stay for our customers,

Manager

The interface is user friendly and satisfies all the core hotel management needs from OTA channels, your own booking engine, reservation management, even housekeeping features.

Operations Manager

For us, we integrated Cloudbeds with Assa Abloy's NFC enabled door lock,  a Mobile Check in aplication which allows our guests to check in wthout accessing our front desk.

It is also easy to deal with customer complaints and inquiries.

STATING THEY HAD "documents" THERE ARE NO DOCUMENTS, NO APPROVAL, NO AUTHORIZATION, they have gone against their own company policies.

The worst reporting system I have every worked with.

You can only message them through live chat or email and it's always painstakingly slow to get an answer to your questions.

Sometimes we'll notice days on your calendar that are blocked off for no reason.

For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations.

Its colors and calendar layout allow the user to have a better visibility of the available rooms and thus avoid overbooking.

There is no phone number so you can never just call a person and quickly get help over the phone.

Lodging Manager

There are many features that don't exist like automated billing, accepting deposits of different amounts for different groups.

Very unstable since November 2023 and no explanations, no compensation - Just answers saying that they are aware of the problem and working on it.

The Onboarding system is just on point, if you handled a previous system and you know even the tiniest thing about it, their onboarding team will go out of their way to show you all you need to know to get started and then ask you if there is something you need from the advanced parts.

I cant even get into my cloudbeds now and am just waiting on someone to respond through a email .

Idoalot

Overview and control of channels  and many functions

Sales and Marketing Manager

no reservation with click and drag, some features are complicated

Pres

Consistently adding new features like Whistle and price point.

Pricing

Customer Support

Reservation Management

Email Support

Guest Management

User Interface

Bugs and Issues

Channel Manager

Ease of Use

Phone Support

Slow and limited email support

80% of reviewers feel negative about Cloudbeds’ email support. Reviewers report that support is primarily handled via email, leading to slow response times and frustration when urgent issues arise. They say communication often requires repeated explanations and lacks immediate solutions, with some users experiencing days-long waits for replies. Users indicate a preference for phone or live chat support, noting that the lack of real-time assistance can hinder problem resolution. Many feel that the support process is impersonal and insufficient for critical or time-sensitive matters.

Frequent technical problems

68% of reviewers feel negative about Cloudbeds’ bugs and technical issues. Users report recurring glitches, system outages, and unreliable performance, especially after updates. They say problems with inventory accuracy, connectivity, and platform stability disrupt daily operations and require frequent support tickets. Reviewers indicate that resolutions are often delayed or not communicated, leaving them feeling unsupported. Some users mention that technical issues are particularly problematic in fast-paced environments, where immediate attention is necessary to maintain business continuity.

Opaque and frustrating pricing

54% of reviewers feel negative about Cloudbeds’ pricing. Users express frustration with unclear pricing structures, unexpected fees, and aggressive sales tactics. They say that promised features may require costly upgrades, and refund processes are complicated or denied. Reviewers mention that rate setup and management can be confusing, with some functionalities locked behind higher-priced plans. Many feel that the overall value is diminished by hidden costs and sales practices that create distrust and complicate the purchasing experience.

Clean and user-friendly design

It is extremely easy to switch languages depending on who the user is.

85% of reviewers feel positive about Cloudbeds’ user interface. Reviewers appreciate the modern, clean layout that makes navigation simple, even with a wide range of features. They find the interface visually appealing and easy to understand, which helps reduce confusion and streamlines workflow. Users mention that switching languages is straightforward, and the presence of helpful tools like a search bar improves efficiency. Many say the design supports quick access to key functions, allowing them to perform tasks with minimal effort.

Efficient calendar management

I work from the calendar generally and have found that navigating in and around the calendar is very simple. And integration was a breeze!

Reservation and calendar view / adjustments are very user friendly.

86% of reviewers feel positive about Cloudbeds’ calendar functionality. Users think the calendar is visually clear, easy to navigate, and supports efficient reservation management. They appreciate features like drag-and-drop booking adjustments, quick access to guest information, and seamless integration with OTAs. Reviewers indicate that the calendar helps them stay organized and up-to-date with daily check-ins and check-outs. Some users say the dashboard and calendar view are particularly helpful for tracking room availability and rates, making daily operations smoother and more transparent.

Comprehensive hotel operations

I manage a 25 room boutique hotel, and Cloudbeds offers everything that we need in a nice, neat little package.

83% of reviewers feel positive about Cloudbeds’ hotel management capabilities. Users indicate that the software covers essential functions such as reservation management, housekeeping, and OTA channel integration. They appreciate that it suits both small and medium-sized properties, offering tools for sales, inventory, and guest management. Reviewers find that the platform helps streamline operations, improve organization, and support remote management. Some users say the system’s flexibility and integrations make it a valuable tool for various hospitality businesses, from boutique hotels to vacation rentals.

Intuitive and simple operation

ENTEPRENUER

Easy to use for both beginners and professional users of the software.

93% of reviewers feel positive about Cloudbeds’ ease of use. Reviewers appreciate that the system is intuitive and straightforward, making daily operations manageable even for those without technical expertise. They say the learning curve is minimal, with clear instructions and a user-friendly design that supports both beginners and experienced users. Users indicate that setup is uncomplicated and that the software’s all-in-one approach streamlines management tasks. Many find that adapting to the system is quick, allowing them to focus on running their business rather than troubleshooting software complexities.

Small Business

Freelancers

Large Enterprises

Mid-size Business

Users think Cloudbeds offers a reasonable price for the range of features provided, with some appreciating that it is competitively priced and delivers strong value for money, especially compared to less expensive alternatives that lack similar capabilities. Reviewers appreciate that the software is priced according to business size and that add-ons can be selected and paid for as needed, allowing flexibility in cost management. Some users say the inclusion of certain features, like shared inventory and a few free apps, adds to its value, and they note that ongoing updates and new features are often introduced without extra charges. Some reviewers find that Cloudbeds helps reduce operational costs and saves significant time, which they see as a benefit to their bottom line.

However, some users report frustration with upselling tactics, hidden fees, and vague pricing details, indicating that promised free trials or offers are sometimes not honored. Reviewers indicate that the cost can feel high, especially for smaller properties or in certain regions, and that essential features may require additional paid modules, making the total price higher than expected. Some users say the value is diminished by limitations in pricing customization and rate management, and they feel misled by unclear or shifting pricing structures. Some reviewers feel that the software becomes expensive as more features are added.

Guesty

Guesty is a property management software designed for vacation rental and Airbnb hosts that centralizes operations across multiple booking platforms. The system features a unified inbox for guest communications, multi-calendar functionality to prevent double bookings, and channel management tools that sync listings across over sixty booking sites. Guesty offers solutions tailored to different business sizes, from individual hosts to enterprise-level property managers with hundreds of listings.

Stayflexi

Stayflexi is a property management software designed to help businesses in the hospitality industry handle administrative operations such as housekeeping, inventory management, payment processing, and more. Key features include check-in/out, reservation calendar, reporting, and more.

Aiosell's fully-automated revenue management system uses AI & dynamic pricing and connects seamlessly with Channel Manager to set real-time rates 24x7 to maximize business. Rates are decided based on supply, demand, competition, time, day of week, past data and other factors.

Recommendations

Proprietary

Aiosell

iPhone

Android

iPad

Basic

Aiosell's dynamic pricing feature is good for its ability to maximize revenue by automatically adjusting rates based on various factors like demand, time, and occupancy.

Payment – Integrated payment processing is a huge plus, making rent collection simple and transparent for both us and our tenants.

Business development manager

An income management system that uses AI to determine optimal pricing at the right time, resulting in increased room bookings and higher revenue for the hotel.

Operations manager

Adjusting reservation blocks is not simple as drag an drop as on the website, and is much more tedious.

Response time is longer probably due to multiple technical dept to address specific issues - we understand to tecnical issues faced Ie bug which delayed the overall integration

The real-time sync between OTA and PMS minimizes overbookings and boosts revenue.

Aiosell is generally well-regarded as a hotel management software, particularly for its dynamic pricing and revenue management features

Hotel Owner

If the revenue reports could have been more elaborated and description would have been mentioned in all revenue and financial options.

I appreciate the system's user-friendly interface, especially the ease of booking and the integration with other hotel management tools

some people have mentioned  lack of certain features in the mobile app compared to the web-based service.

MANAGER

The tool is reliable, user-friendly, and has greatly helped us streamline the management of our distribution channels.

The account management team is responsive to queries and was prompt with onboarding and integrating the CMS with all OTAs.

The team has shown commitment especially when having online discussion with local paymetn gateway

I have enjoyed their service as it has helped in managing our bookings, reporting and accounting processes.

Additionally, while it allows for coupon creation, there are some limitations.

We’ve been using this PMS for several months, and it has exceeded our expectations in every area.

Front Office Supervisor

Guest is facing difficulties to book therefore; we are not getting many bookings.

Need some improvement. Or a provision to be provided in the Client's panel.

Hotel

this makes out whole management really like the service

The mobile app doesn't have all the features of the web based service

PROPRIETOR

Aiosell software is very easy to use and so user friendly, it is a software that can be taught to anyone of our staff within a day or two..

receptionist

We have 4 branches of hotel and have been using aiosell for almost 2 years.

Hotels and resort

this is easy to use, booking engine & property management even there is any mistake , they correct immediately so this is very value for money

the product is value for money and customer support is very competent and very responsive.

Buru resort

Very friendly supportive system and very much user friendly one can easily use it with little knowledge in software

Great overall experience and team support.

Ease of Use – The system is intuitive, even for team members with minimal technical experience.

Manager of Operations

It is quick and easy to train our staff with Aiosell Software.

We have been working with aiosell for 2 years , and we are extremely satisfied with their channel manager solution.

Additionally, the pricing is well-adjusted, which leads to increased revenue.

very satisfied from the customer support and competent performance.

Customer support is responsive and helpful.

OWNER

The important things are they have a good responsive supportive team.

Cluster Director of Sales and Marketing

Dynamic rates functionality and the fact its constantly looking into the pick and make decisions several times a day, rather than 4-6 times a day in other RMS systems and the customer service team and implementation teams worked hand in hand to deliver us the completed project with 7 days which included integration with PMS

The most important of all - they have a very helpful, support team.

A truly trustworthy partner that we highly recommend.

Managing Partner

Easy to use, cost effective, and great customer support.

Hotel manager

Very good experience and easy to use,i always recommend to use

The dynamic pricing feature becomes a bit of a hassle to use because every time we need to contact the Aiosell team to reset the minimum and maximum sell rate.

However, its booking engine needs a lot of improvement. While it should be one of essential equipment for direct booking strategy, but currently it's barely usable.

Cluster Revenue Manager

The different pricing algorithm options which one can customize as per their requirement.

Cloudbeds vs Aiosell Comparison (2026)

Cloudbeds

Aiosell

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives