Cloudbeds Pricing, Features, Reviews & Comparison of Alternatives

Cloudbeds

PMS, Booking & Channel Management for Independent Properties

4.55/5 (55 reviews)

Cloudbeds overview

Cloudbeds is a cloud-based hotel management platform which includes tools for managing reservations, availability, rates, distribution channels, payments, guests, housekeeping, and more. The system is suitable for use by owners and managers of hotels, hostels, inns, bed & breakfasts, vacation rentals, and other hospitality properties.

The myfrontdesk module of Cloudbeds allows users to manage rooms and reservations, with a drag-and-drop calendar, room and bed assignments, invoicing, accounting tools, housekeeping management system, and guest registration cards. Users can define custom policies, fees, and taxes on a per-room or per-item basis, and select which payment options to accept. The myallocator module automatically maps inventory from Cloudbeds to booking engines, online travel agencies (OTAs), and other distribution sites, maintaining a central inventory pool which is automatically updated when a booking is made, to control availability and reduce overbookings. Users can set channel-specific pricing, and convert rates into their desired currency for each channel.

Cloudbeds also includes mybookings, which provides users with a dedicated booking engine, allowing them to take direct reservations through their website or Facebook page. Promotional rate plans, coupon codes, and discounts can be managed and processed through the booking engine, and credit card payments can be processed through integration with a range of payment gateways. Custom emails can be sent out to guests automatically for bookings, and users can customize the booking engine to match the branding of their website. The mygroup module gives users tools for managing multiple properties, with group-level analytics, a unified booking engine, and more.
www.cloudbeds.com

Pricing

Pricing options
Free trial
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 8 other markets, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Portuguese, Spanish
Cloudbeds screenshot: The booking engine allows users to take direct bookings through their websiteCloudbeds - Hospitality Management on OverdriveCloudbeds screenshot: Bookings can also be taken through the business' Facebook pageCloudbeds screenshot: Inventory can be distributed across multiple channels and managed through a single interfaceCloudbeds screenshot: The dashboard gives users insight into daily activity and current reservationsCloudbeds screenshot: The calendar displays daily availability under the date, and room ratesCloudbeds screenshot: Users can create reservations or block specific dates in the calendarCloudbeds screenshot: Reservations can be rescheduled by dragging-and-dropping on the calendarCloudbeds screenshot: Users can click on reservations to view more details, including guest information and total costCloudbeds screenshot: Users can generate reports on daily availability compared to previous periodsCloudbeds screenshot: Reports can also be generated to show revenue, payments, no-shows, and other statistics

Cloudbeds reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.4
  4.6
  4.3
Justin Steele

Great at some things, missing many

Used daily for 6-12 months
Reviewed 2018-08-12
Review Source: Capterra

Cloudbeds is the best of an embarrassingly bad market. Their support is cheery and relatively quick to respond, which is all the more frustrating when they consistently cannot help you nor provide you insight into whether your issues will ever be fixed. They provide an "ideas" site for their customers to use (so their employees aren't required to actually talk to customers), and they have gone as far as to REMOVE the ability to comment on ideas in order to add more detail/use cases/etc. If screaming into the void wasn't bad enough, now they've closed the door in front of your face.Seamless integration with third party channels. Would be nice to have less manual work in between each, but that is not something Cloudbeds could change easily, since it's also up to the 3rd party. Online booking widget/site is very good. Customer friendly, haven't received nearly any calls for people unable to figure out how to book. Calendar is relatively simple to use and provides ~80%+ of the info I need on a daily basis.

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kris hutchinson

Cloudbeds is our daily use program!

Used daily for 2+ years
Reviewed 2019-02-13
Review Source: Capterra

Overall experience is a 10. We use the program daily for 24 hours a day, it is live onto our website and has assisted us in every way. 100% would recommend Cloudbeds to anyone needing a live program, or anyone in the hospitality business. Cloudbeds is our daily use software for our hospitality business. It is a live program which interacts directly onto our website - which works wonders. Has a slight learning curve but once learned is super easy to comprehend and use on the daily. The customer service is WOW, no matter the issue you speak to someone directly every time and they help EVERY TIME. The updates are frequent, constantly adding new features - multiple times we contacted customer service about an issue and a week or two later there was an update adding said feature to make it easier!! Easily management and would recommend!

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Ana Leamaro

Great PMS and always improving

Used daily for 1-2 years
Reviewed 2017-02-14
Review Source: Capterra

I've been through 5 PMS, 4 of them in the last 3 years. My difficulty was to find a software that was adequate for my guesthouse and my vacation apartments. I finally found what I needed in Cloudbeds. It was recommended to me by another hotel and it was my lucky day! This software is very easy to use, complete and they're always making it better with all the suggestions given by us. The customer support is the best I've ever worked with, very professional and fast in helping you. Probably because the software works so well they don't have many complains! The PMS has a channel manager for all the main websites and increasing daily the number of channels. It works perfectly without any problems and no double bookings due to connection delays. We have freed 3/4 hours of daily work with this PMS, which we can apply to other activities. If you're looking for a excellent PMS with a reasonable price than this is what you want. I highly recommend this system and I intend to keep working with them for a long long time. Easy to use, very complete. Well organized and flexible. They're always looking for ways to improve

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Nektarios Armatas

Super friendly, functional

Used daily for 1-2 years
Reviewed 2017-06-22
Review Source: Capterra

The PMS has nice colors and graphics plus statistics per channel,roomtypes, comparing years etc adding new stuff all the time. Support is super the team replies in the day with a fix most of the times. Cloudbeds team updates frequently taking care of the product and they listen to new suggestions very important. I had problems with other channel managers in the past not working well not sending all updates to channels top brand names but not here! Cloudbeds channel manager works spot on, no update issues changes from the PMS go to the channels in just a few secs. i totally trust it, it closes when it sells out and opens once a room is cancelled to resell it, auto mode no overbookings no trouble, giving me time to focus on other parts of my business, now i can have holidays in peak season when before i use to leave end of the season, my staff is loving it - pure positive energy! Im 2 years with cloudbeds a happy customer and would defentaly recommend it.

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Bruno Schuermans

Good product but their API is VERY VERY buggy

Used daily for 6-12 months
Reviewed 2018-04-26
Review Source: Capterra

Integration with Booking enginesgood user interface, simple easy to use, fast. good integration with booking.com and hosteworlds.com

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Cloudbeds pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Personalized pricing quotes are available on request.

Cloudbeds features

Activity Dashboard
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Customizable Templates
Invoice Management
Online Booking Integration
Price Management
Reporting & Statistics
Room Booking

API (38 other apps)
Automatic Notifications (30 other apps)
Electronic Payments (33 other apps)
Reservations Management (41 other apps)
Third Party Integration (39 other apps)
Website Integration (25 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
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Additional information for Cloudbeds

Key features of Cloudbeds

  • Dashboard
  • Drag-and-drop calendar
  • Reservation management
  • Room & bed assignments
  • Reservation import & export
  • Customizable taxes, fees & policies
  • Reservation source tracking
  • Custom fields
  • Reporting
  • User-defined add-ons
  • Accounting management
  • Cash drawer
  • Housekeeping management
  • Room status tracking
  • Activity logs
  • Previous guest recognition
  • Registration cards
  • Guest statuses
  • Invoice generation
  • Custom payment methods
  • Availability matrix export
  • Automatic room mapping
  • Multi-channel management
  • Central inventory pool
  • Channel-specific pricing
  • Currency conversion
  • Web booking engine
  • Promotional rate plans
  • Availability blocking
  • User roles & permissions management
  • Payment gateway integration
  • Custom email templates
  • Multi-language
  • Customizable branding
  • Discount & promotional code management
  • Credit card processing
View All Features

Benefits

Users can define custom fees, taxes, and policies to suit their business, per-item, per-room, or in any other combination.

Custom fields can be created to record additional guest details, such as date of birth or passport number, to appear in guest registration cards, booking engines, and other parts of the property management system.

The housekeeping management system allows users to see the statuses of different rooms, whether that are vacant or occupied, and clean or dirty, and housekeepers can be assigned to rooms as required.

Inventory is mapped automatically from the property management system to the booking engine, online travel agencies (OTAs), and other online marketplaces, with rooms sold from a central inventory pool.

The mybookings solution allows users to take direct reservations through their website or Facebook page, control availability through the calendar, and process credit card payments.