Cloudbeds Pricing, Features, Reviews & Alternatives

Cloudbeds

PMS, Booking & Channel Management for Independent Properties

4.51/5 (168 reviews)

Cloudbeds overview

What is Cloudbeds?

Cloudbeds is a cloud-based hotel management platform which includes tools for managing reservations, availability, rates, distribution channels, payments, guests, housekeeping, and more. The system is suitable for use by owners and managers of hotels, hostels, inns, bed & breakfasts, vacation rentals, and other hospitality properties.

The myfrontdesk module of Cloudbeds allows users to manage rooms and reservations, with a drag-and-drop calendar, room and bed assignments, invoicing, accounting tools, housekeeping management system, and guest registration cards. Users can define custom policies, fees, and taxes on a per-room or per-item basis, and select which payment options to accept. The myallocator module automatically maps inventory from Cloudbeds to booking engines, online travel agencies (OTAs), and other distribution sites, maintaining a central inventory pool which is automatically updated when a booking is made, to control availability and reduce overbookings. Users can set channel-specific pricing, and convert rates into their desired currency for each channel.

Cloudbeds also includes mybookings, which provides users with a dedicated booking engine, allowing them to take direct reservations through their website or Facebook page. Promotional rate plans, coupon codes, and discounts can be managed and processed through the booking engine, and credit card payments can be processed through integration with a range of payment gateways. Custom emails can be sent out to guests automatically for bookings, and users can customize the booking engine to match the branding of their website. The mygroup module gives users tools for managing multiple properties, with group-level analytics, a unified booking engine, and more.
www.cloudbeds.com

Pricing

Pricing options
Subscription
Free trial
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, India and 4 other markets, Japan, Germany, Brazil, Mexico

Supported languages

English, Portuguese, Spanish
Cloudbeds screenshot: The booking engine allows users to take direct bookings through their websiteHospitality Management Software on OverdriveCloudbeds screenshot: Bookings can also be taken through the business' Facebook pageCloudbeds screenshot: Inventory can be distributed across multiple channels and managed through a single interfaceCloudbeds screenshot: The dashboard gives users insight into daily activity and current reservationsCloudbeds screenshot: The calendar displays daily availability under the date, and room ratesCloudbeds screenshot: Users can create reservations or block specific dates in the calendarCloudbeds screenshot: Reservations can be rescheduled by dragging-and-dropping on the calendarCloudbeds screenshot: Users can click on reservations to view more details, including guest information and total costCloudbeds screenshot: Users can generate reports on daily availability compared to previous periodsCloudbeds screenshot: Reports can also be generated to show revenue, payments, no-shows, and other statistics

Cloudbeds user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.3
  4.5
  4.3
Shen L.

Overall recommended but hope you can make some improvements

Used daily for 6-12 months
Reviewed 2019-10-13
Review Source: Capterra

Pros
the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful

Cons
the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Lara S.

Great reservation system for a small hotel

Used daily for 2+ years
Reviewed 2021-03-25
Review Source: Capterra

Overall, I've had a really good experience with Cloudbeds and am happy that this is the company we chose when picking a reservation system. There are lots of different options out there, and some of them were less expensive, but Cloudbeds turned out to be worth a little higher price. It's overall a really good software platform, and their amazing customer service and constant improvements makes it a really good value. I highly recommend them!

Pros
Cloudbeds works really well at organizing all of our reservations from different sources. It has a user friendly customer facing platform, and the platform we use is nice too. They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service. Really. I don't know that I've ever experienced such good customer service from a software company. Anytime I've had a problem or question, I've gotten help right away. They seem to really care about me and my business, even though we're small. They always follow up to make sure my issue is resolved and their agents have gone out of their way to help me on more than one occasion. Also, they've recently partnered with Google to put their customers' pricing and direct booking information at the top of hotel searches! I'm very happy about this as I think it will make a big impact on driving direct bookings for us. To me this shows that they are looking out for us as their customers.

Cons
There are a few clunky aspects to the software that could be improved. Setting up new base rates takes some time as you have to do it individually for each room type. Hopefully they'll find a way to improve that in the future. I've had a hard time setting up the system to automatically send a receipt to guests after they've checked out too. I'd also love it if our guests could choose add-ons when they book like adding a pet fee. It would be great if they could make this work with all of the different OTAs too, so that it's easier to collect a pet fee. Right now I have to manually go in and add this, which means the guest doesn't see their actual room price until they have checked in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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SUE L.

Front end is ok but back-end is far from acceptable

Used daily for less than 6 months
Reviewed 2020-02-20
Review Source: Capterra

I was excited but after using it I was disappointed. On the front end, I do not deny that it has helped us in terms of inventory management and connection with OTAs. Nonetheless, the backend processes have really thrown us into utter disappointment. The support staff were trying to help but often provided workaround solutions that will put the property in a bigger issue. For instance, we had problems with having to manually confirm customers upon successful clearance of payment by Stripe and the solution suggested to us by the Support team is allow for a blanket confirmation regardless of whether the payment is cleared. I was utterly shocked to see that coming from the Support team as this comes at a high level of risk to the property given that the resort will be held accountable for the confirmation email. The reason why we signed up for the Payment Processing module is so that we do not have to worry about receiving payments and do not have to worry about manually confirming payment ourselves. Besides, often when technicalities are involved, the Support team will say they need to speak to the Technical or Development team but without any proper deadline of when the problem will be solved. It is frustrated to deal with problems when there is no timeline attached as to when the problem will be solved. I suggest that the Support team work with the technical team to commit to deadlines for a problem to be solved.

Pros
I like it that it is a all-in-one software and it's easy to use.

Cons
The payment processing module is far from acceptable. Cloudbeds is integrated with Stripe but the integration is not complete and requires a lot of manual backend work to confirm a reservation once a payment is cleared. One of the reasons for signing up with Cloudbeds is to cut down the amount of manual work backend we have but only to realise later that there are many things that have to be done manually. Manual confirmation required in a tech world - When we thought everything can be automated and Cloudbeds being a digital all-inclusive PMS provider, we were proven to be wrong. Let me give you a scenario, once a customer makes a booking and they choose to pay via credit card, a pending confirmation email gets sent to the customer while Stripe will do the payment verification and the process stops there. My team has to go back to the system to cross check each and every successful transaction and manually confirm the guests so that they get a confirmation email. What Cloudbeds could have done is to actually automatically switch the status of the guest from "Pending" to "Confirm and send email" upon receiving instructions from Stripe that the payment has gone through (this, at the time of writing remains manual on the part of property). Besides, when a credit card payment fails to be verified by Stripe, Cloudbeds does not store the information of the customer so that we can offer the customer an alternative mode of payment. Basically if the payment fails, the info vanish

Response from Cloudbeds


Thanks very much for your review. We appreciate your feedback and take it seriously. The communication between support and technical teams is an important part of the customer experience. We are sorry there were moments when it didn't go well. As to payment processing, we may have new solutions for you since the posting of this review. If you would like to learn more, please email support@cloudbeds.com and reference this review. Perhaps we can find you a better solution. Thank you again for the candid feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Sidath K.

Easy to use and cost effective property management system with a great list of features.

Used daily for 1-2 years
Reviewed 2021-03-29
Review Source: Capterra

I am very happy with the software

Pros
Cloudebeds is a PMS you get with a channel manager and booking engine. All in one software. You could learn how to use it without any one help. It has learning videos for most of the functions. Now it has multi currency functions as well.

Cons
Easy to use and cost-effective invoicing solution with a great list of features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Baris G.

Easy to use PMS with great booking channel manager

Used daily for 6-12 months
Reviewed 2020-11-21
Review Source: Capterra

Cloudbeds is a great solution for us to provide multiple booking channel management with its multiple language and multiple currency integrations however still needs improvement in terms of number of languages and currencies it supports and integration with physical pos which leads to slow operations like in our case.

Pros
Really saves our time with its automised multiple booking channel management system especially its automatic rate management helps us to optimize our revenue by providing the optimal price for rooms over time. Offers a great number of booking channels, expecially integration with Expedia is really beneficial for us. Other great aspect of Cloudbeds is it is really easy to train the staff to start using it.

Cons
Acomos doe not have integration with the physical pos that we are using which costs us time in operations to manually input the credit card details. Additional languages and more multiple currency integration would be beneficial for the hotels which operate multi-national staff like us.

Response from Cloudbeds


Thank you for this review! We are glad to be partners with your property. As we continue to advance our software solution, keep your ideas and feedback coming. Cheers!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Cloudbeds pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Personalized pricing quotes are available on request.

Cloudbeds features

Activity Dashboard
Booking Management
CRM
Calendar Management
Channel Management
GDS/OTA Integration
Inventory Management
Online Booking
Payment Processing
Promotions Management
Rate Management
Reporting & Statistics
Reservations Management
Room Booking

API (99 other apps)
Electronic Payments (94 other apps)
For Vacation Rentals (96 other apps)
Housekeeping Management (110 other apps)
Reporting/Analytics (133 other apps)
Third Party Integrations (97 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Cloudbeds

Key features of Cloudbeds

  • Dashboard
  • Drag-and-drop calendar
  • Reservation management
  • Room & bed assignments
  • Reservation import & export
  • Customizable taxes, fees & policies
  • Reservation source tracking
  • Custom fields
  • Reporting
  • User-defined add-ons
  • Accounting management
  • Cash drawer
  • Housekeeping management
  • Room status tracking
  • Activity logs
  • Previous guest recognition
  • Registration cards
  • Guest statuses
  • Invoice generation
  • Custom payment methods
  • Availability matrix export
  • Automatic room mapping
  • Multi-channel management
  • Central inventory pool
  • Channel-specific pricing
  • Currency conversion
  • Web booking engine
  • Promotional rate plans
  • Availability blocking
  • User roles & permissions management
  • Payment gateway integration
  • Custom email templates
  • Multi-language
  • Customizable branding
  • Discount & promotional code management
  • Credit card processing
View All Features

Benefits

Users can define custom fees, taxes, and policies to suit their business, per-item, per-room, or in any other combination.

Custom fields can be created to record additional guest details, such as date of birth or passport number, to appear in guest registration cards, booking engines, and other parts of the property management system.

The housekeeping management system allows users to see the statuses of different rooms, whether that are vacant or occupied, and clean or dirty, and housekeepers can be assigned to rooms as required.

Inventory is mapped automatically from the property management system to the booking engine, online travel agencies (OTAs), and other online marketplaces, with rooms sold from a central inventory pool.

The mybookings solution allows users to take direct reservations through their website or Facebook page, control availability through the calendar, and process credit card payments.