Cloudbeds Pricing, Features, Reviews & Comparison of Alternatives

Cloudbeds

PMS, Booking & Channel Management for Independent Properties

4.54/5 (157 reviews)

Cloudbeds overview

What is Cloudbeds?

Cloudbeds is a cloud-based hotel management platform which includes tools for managing reservations, availability, rates, distribution channels, payments, guests, housekeeping, and more. The system is suitable for use by owners and managers of hotels, hostels, inns, bed & breakfasts, vacation rentals, and other hospitality properties.

The myfrontdesk module of Cloudbeds allows users to manage rooms and reservations, with a drag-and-drop calendar, room and bed assignments, invoicing, accounting tools, housekeeping management system, and guest registration cards. Users can define custom policies, fees, and taxes on a per-room or per-item basis, and select which payment options to accept. The myallocator module automatically maps inventory from Cloudbeds to booking engines, online travel agencies (OTAs), and other distribution sites, maintaining a central inventory pool which is automatically updated when a booking is made, to control availability and reduce overbookings. Users can set channel-specific pricing, and convert rates into their desired currency for each channel.

Cloudbeds also includes mybookings, which provides users with a dedicated booking engine, allowing them to take direct reservations through their website or Facebook page. Promotional rate plans, coupon codes, and discounts can be managed and processed through the booking engine, and credit card payments can be processed through integration with a range of payment gateways. Custom emails can be sent out to guests automatically for bookings, and users can customize the booking engine to match the branding of their website. The mygroup module gives users tools for managing multiple properties, with group-level analytics, a unified booking engine, and more.
www.cloudbeds.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 8 other markets, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Portuguese, Spanish
Cloudbeds screenshot: The booking engine allows users to take direct bookings through their websiteCloudbeds - Hospitality Management on OverdriveCloudbeds screenshot: Bookings can also be taken through the business' Facebook pageCloudbeds screenshot: Inventory can be distributed across multiple channels and managed through a single interfaceCloudbeds screenshot: The dashboard gives users insight into daily activity and current reservationsCloudbeds screenshot: The calendar displays daily availability under the date, and room ratesCloudbeds screenshot: Users can create reservations or block specific dates in the calendarCloudbeds screenshot: Reservations can be rescheduled by dragging-and-dropping on the calendarCloudbeds screenshot: Users can click on reservations to view more details, including guest information and total costCloudbeds screenshot: Users can generate reports on daily availability compared to previous periodsCloudbeds screenshot: Reports can also be generated to show revenue, payments, no-shows, and other statistics

Cloudbeds reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.4
  4.5
  4.3
Shen Loh-Lim

Overall recommended but hope you can make some improvements

Used daily for 6-12 months
Reviewed 2019-10-13
Review Source: Capterra

Pros
the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful

Cons
the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anthony Wheeler

Smooth transition, excellent functionality

Used daily for 6-12 months
Reviewed 2019-10-29
Review Source: Capterra

From beginning to end, it was relatively easy. Stressful at times, until I fully understood. I actually prefer managing hands on the entire transition. That ensured I understood exactly how things work, and put it on me to complete the transition in a quality manner. Along the way, Cloudbeds support was extremely responsive and helpful when I got stuck (which was rarely). Once we went live, the system performed exactly as desired. I couldn't be happier with it.

Pros
Pretty much everything. While the structure differed from our previous system, once I understood how it was organized, it was easy to use and functioned flawlessly. Every time I needed to do something, the capability was there. Now it's all routine. I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system. Now I could lose power, internet, and we are still functional on any device I can get internet access. The seamless integration with Expedia and Booking.com is wonderful, along with our credit card merchant. Upgrading from out old system to this capability pays for it monthly, based on additional bookings and mistake-free credit card processing.

Cons
I would be nit picking, and even then, I can't think of anything to mention. The two security items that were a nuisance my partner fixed within the application, resolving that slight annoyance. There is functionality I would use on occasion if I was willing to pay up for the subscription, but that's on me. It's there if I ever think it worthwhile. Even at the lowest level, I am perfectly happy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sydney Ilg

User-Friendly, Constantly Improving & the Best Bang for our buck!

Used daily for 2+ years
Reviewed 2020-04-20
Review Source: Capterra

We have loved using Cloudbeds! It's helped us increase bookings, made email marketing super easy and

Pros
The ease of use is great. We train a lot of people and they can pick it up easily! I also love the ease of compatibility with OTA's, as well as the robust email marketing function. We have steadily increased our direct bookings and that feature alone is so valuable!

Cons
The lack of a Groups function (this is fairly common in hospitality software) and how it's pretty pricey to add. I also did not like the digital ticket system for customer support, but they recently introduced regional customer service reps which has been so helpful!

Response from Cloudbeds


Thanks, Sydney! We appreciate your review and product feedback. And cheers to direct bookings!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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SUE LAI

Front end is ok but back-end is far from acceptable

Used daily for less than 6 months
Reviewed 2020-02-20
Review Source: Capterra

I was excited but after using it I was disappointed. On the front end, I do not deny that it has helped us in terms of inventory management and connection with OTAs. Nonetheless, the backend processes have really thrown us into utter disappointment. The support staff were trying to help but often provided workaround solutions that will put the property in a bigger issue. For instance, we had problems with having to manually confirm customers upon successful clearance of payment by Stripe and the solution suggested to us by the Support team is allow for a blanket confirmation regardless of whether the payment is cleared. I was utterly shocked to see that coming from the Support team as this comes at a high level of risk to the property given that the resort will be held accountable for the confirmation email. The reason why we signed up for the Payment Processing module is so that we do not have to worry about receiving payments and do not have to worry about manually confirming payment ourselves. Besides, often when technicalities are involved, the Support team will say they need to speak to the Technical or Development team but without any proper deadline of when the problem will be solved. It is frustrated to deal with problems when there is no timeline attached as to when the problem will be solved. I suggest that the Support team work with the technical team to commit to deadlines for a problem to be solved.

Pros
I like it that it is a all-in-one software and it's easy to use.

Cons
The payment processing module is far from acceptable. Cloudbeds is integrated with Stripe but the integration is not complete and requires a lot of manual backend work to confirm a reservation once a payment is cleared. One of the reasons for signing up with Cloudbeds is to cut down the amount of manual work backend we have but only to realise later that there are many things that have to be done manually. Manual confirmation required in a tech world - When we thought everything can be automated and Cloudbeds being a digital all-inclusive PMS provider, we were proven to be wrong. Let me give you a scenario, once a customer makes a booking and they choose to pay via credit card, a pending confirmation email gets sent to the customer while Stripe will do the payment verification and the process stops there. My team has to go back to the system to cross check each and every successful transaction and manually confirm the guests so that they get a confirmation email. What Cloudbeds could have done is to actually automatically switch the status of the guest from "Pending" to "Confirm and send email" upon receiving instructions from Stripe that the payment has gone through (this, at the time of writing remains manual on the part of property). Besides, when a credit card payment fails to be verified by Stripe, Cloudbeds does not store the information of the customer so that we can offer the customer an alternative mode of payment. Basically if the payment fails, the info vanish

Response from Cloudbeds


Thanks very much for your review. We appreciate your feedback and take it seriously. The communication between support and technical teams is an important part of the customer experience. We are sorry there were moments when it didn't go well. As to payment processing, we may have new solutions for you since the posting of this review. If you would like to learn more, please email support@cloudbeds.com and reference this review. Perhaps we can find you a better solution. Thank you again for the candid feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Colleen Fish

Change over from previous channel manger to Cloudbeds

Used daily for less than 6 months
Reviewed 2020-01-28
Review Source: Capterra

Channel Manager - big tick

Pros
Easy to use... setup is reasonable easy.

Cons
Passwords changing after a certain time - this tends to happen at the most inconvenient times

Response from Cloudbeds


Thank you for the review! Passwords needing to change are never fun, so we appreciate your understanding of those security standards. And response times are extremely important to us. We appreciate that feedback as well!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cloudbeds pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Personalized pricing quotes are available on request.

Cloudbeds features

Activity Dashboard
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Room Booking

API (73 other apps)
Automatic Notifications (51 other apps)
Electronic Payments (61 other apps)
Reservations Management (107 other apps)
Third Party Integration (67 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Cloudbeds

Key features of Cloudbeds

  • Dashboard
  • Drag-and-drop calendar
  • Reservation management
  • Room & bed assignments
  • Reservation import & export
  • Customizable taxes, fees & policies
  • Reservation source tracking
  • Custom fields
  • Reporting
  • User-defined add-ons
  • Accounting management
  • Cash drawer
  • Housekeeping management
  • Room status tracking
  • Activity logs
  • Previous guest recognition
  • Registration cards
  • Guest statuses
  • Invoice generation
  • Custom payment methods
  • Availability matrix export
  • Automatic room mapping
  • Multi-channel management
  • Central inventory pool
  • Channel-specific pricing
  • Currency conversion
  • Web booking engine
  • Promotional rate plans
  • Availability blocking
  • User roles & permissions management
  • Payment gateway integration
  • Custom email templates
  • Multi-language
  • Customizable branding
  • Discount & promotional code management
  • Credit card processing
View All Features

Benefits

Users can define custom fees, taxes, and policies to suit their business, per-item, per-room, or in any other combination.

Custom fields can be created to record additional guest details, such as date of birth or passport number, to appear in guest registration cards, booking engines, and other parts of the property management system.

The housekeeping management system allows users to see the statuses of different rooms, whether that are vacant or occupied, and clean or dirty, and housekeepers can be assigned to rooms as required.

Inventory is mapped automatically from the property management system to the booking engine, online travel agencies (OTAs), and other online marketplaces, with rooms sold from a central inventory pool.

The mybookings solution allows users to take direct reservations through their website or Facebook page, control availability through the calendar, and process credit card payments.