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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

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Cloudbeds Pricing, Features, Reviews and Alternatives

Cloudbeds product overview

What is Cloudbeds?

Cloudbeds is a cloud-based hotel management platform which includes tools for managing reservations, availability, rates, distribution channels, payments, guests, housekeeping, and more. The system is suitable for use by owners and managers of hotels, hostels, inns, bed & breakfasts, vacation rentals, and other hospitality properties.

Key benefits of using Cloudbeds

  • Users can define custom fees, taxes, and policies to suit their business, per-item, per-room, or in any other combination.

  • Custom fields can be created to record additional guest details, such as date of birth or passport number, to appear in guest registration cards, booking engines, and other parts of the property management system.

  • The housekeeping management system allows users to see the statuses of different rooms, whether that are vacant or occupied, and clean or dirty, and housekeepers can be assigned to rooms as required.

  • Inventory is mapped automatically from the property management system to the booking engine, online travel agencies (OTAs), and other online marketplaces, with rooms sold from a central inventory pool.

  • The mybookings solution allows users to take direct reservations through their website or Facebook page, control availability through the calendar, and process credit card payments.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum
    Phone Support
    24/7 (Live rep)

    Training options

    Live Online
    Webinars
    In Person
    Documentation
    Videos

    Cloudbeds pricing information

    Value for money

    4.4

    /5

    263

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Cloudbeds features

    Functionality

    4.3

    /5

    263

    Total features

    61

    7 categories

    Most valued features by users

    Reservations Management
    Booking Management
    Online Booking
    Reporting & Statistics
    Payment Processing
    Activity Dashboard
    Calendar Management
    Room Booking

    Functionality contenders

    Cloudbeds users reviews

    Overall Rating

    4.6

    /5

    263

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.86/10
    Rating distribution

    5

    4

    3

    2

    1

    190

    52

    8

    8

    5

    Pros
    Easy to use for the administrator as well as the every day user. Great customer service and amazing help setting it all up in the first place.
    Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia. We also like the variety of financial reports.
    Fantastic customer support (usual queries resolved in less than an hour). Lot of useful reports and features like housekeeping and cash draw.
    Cons
    There is zero support, they send you to a knowledge base and NO PHONE TO CALL. The api to airbnb does not work and actually blocks calendars randomly.
    Inability to add service and tax charges at the end of the bill ( ie- the total of tax & service charges, not on each item). Nowhere to leave notes to others using the system.
    Wish it could stop us from renting rooms that are marked dirty or at least give us a pop-up warning. Don't like the way we have to do group reservations on it.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Overall recommended but hope you can make some improvements

    Reviewed 3 years ago
    Pros

    the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful

    Cons

    the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Choosing Cloudbeds as the HMS to migrate from our old HMS

    Reviewed 2 months ago

    I think i have already given that in my first feedback.

    Pros

    First of all, it was a pleasant experience to engage with the first line officers from cloudbeds, IE the sales staff. The meeting was useful and concise. Most of my relevant concerns were handled. Those that weren't were handled by the appropriate technical colleague. The migration was smooth although anyone who intents to perform all the data migration should get ready for a lot of work as the...

    Cons

    Like any software or application, there are always ways and functions to improve. I was rather disappointed after we have rolled out LIVE with Cloudbeds only to discover that the functions of its REPORTS ( this also include guests folios) are not as comprehensive or flexible as we initially thought. There were also a couple of times when all our front desk terminals were not accesible and was later confirmed by Cloudbeds support personnel that they had some technical issues and needed some time to rectify the situation. (Fortunately it took less than 3 hours). And to be fair, since we've gone LIVE with Cloudbeds, it happened only twice. The other issue is the lag, sometime my staff will complain to me that it can take more than 2-3 mins to load a page.

    Vendor response

    Thank you for sharing such a fantastic review, Larry. We have thoroughly enjoyed reading your comments and are thrilled by the positive feedback - this shows that we are able to meet expectations and are happy to continuously serve our loyal customers. Your voice and opinion matter most and we appreciate receiving your views of the system and experience so far, which helps us understand what we are doing right while finding the areas for improvement. In addition to that, we're happy that our support efforts have met expectations which we value significantly among several other things. Cheers to more reservations and happier guests!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Front end is ok but back-end is far from acceptable

    Reviewed 3 years ago

    I was excited but after using it I was disappointed. On the front end, I do not deny that it has helped us in terms of inventory management and connection with OTAs. Nonetheless, the backend processes have really thrown us into utter disappointment. The support staff were trying to help but often provided workaround solutions that will put the property in a bigger issue. For instance, we had problems...

    Pros

    I like it that it is a all-in-one software and it's easy to use.

    Cons

    The payment processing module is far from acceptable. Cloudbeds is integrated with Stripe but the integration is not complete and requires a lot of manual backend work to confirm a reservation once a payment is cleared. One of the reasons for signing up with Cloudbeds is to cut down the amount of manual work backend we have but only to realise later that there are many things that have to be done manually....

    Vendor response

    Thanks very much for your review. We appreciate your feedback and take it seriously. The communication between support and technical teams is an important part of the customer experience. We are sorry there were moments when it didn't go well. As to payment processing, we may have new solutions for you since the posting of this review. If you would like to learn more, please email support@cloudbeds.com and reference this review. Perhaps we can find you a better solution. Thank you again for the candid feedback.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Get your business running in a couple of hours!

    Reviewed 4 months ago

    Amazing, I have received many calls from competitors, I simply tell them that I'm not interested because I'm super happy with Cloudbeds. I love the fact that it's priced accordingly to the size of your business.

    Pros

    I love the interface and ease of use, the graphic design is great, I love calendar view, is very easy to see and edit reservations, I really love this software!

    Cons

    The reservations page, we have almost NO options to customize the page and it looks like it was designed by an engineer in 1985! You guys could do so much better in terms of graphic design and options for each business!

    Vendor response

    Thank you for leaving such a fantastic review for us, we truly appreciate your kind words and feedback, and are thrilled to hear that our core features are meeting your expectations. With regards to the reservations page, it will be forwarded to our product team. Should you have any more suggestions, please don't hesitate to visit: https://ideas.cloudbeds.com/ideas/new.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Definitely a game changer for the business!

    Reviewed 2 months ago

    It was confusing to understand all the steps involved to make changes and/or a reservation….like to make changes, then click update, then apply, then save. (3 - 4 step process to get the action u want done).

    Pros

    Helps with so many areas of the business it’s such a time saver once set-up and implemented.

    Cons

    If you are used to a one touch system like Square or other software, the learning curve is definitely a little longer with this system. So many steps to do the simplest of tasks instead of a one button click and ur done.

    Vendor response

    Thank you for leaving such a positive review, Jim. We are grateful that our system is providing value for your business. Due to a better end-user experience, our platform setup can take time which is why our onboarding team is there to guide you throughout the journey. We appreciate the thoughtful feedback and thank you for choosing Cloudbeds!

    Cloudbeds FAQs and common questions

    Q. What type of pricing plans does Cloudbeds offer?

    Cloudbeds has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Cloudbeds?

    Cloudbeds has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Cloudbeds support?

    Cloudbeds supports the following languages:
    English, Portuguese, Spanish


    Q. Does Cloudbeds offer an API?

    No, Cloudbeds does not have an API available.


    Q. What other apps does Cloudbeds integrate with?

    Cloudbeds integrates with the following applications:
    Capsule, Constant Contact, Google Analytics 360, Dropbox Business, Adobe Acrobat Sign, Zapier, Google Docs, Gmail, Alchemer, HelloSign, Salesforce Sales Cloud, SugarCRM, SurveyMonkey, Mailchimp


    Q. What level of support does Cloudbeds offer?

    Cloudbeds offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep)

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