App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Cloudbeds Logo
Cloudbeds
4.4
(309)

Write a review

PMS, Booking & Channel Management for Independent Properties

visit website

(16)

Cloudbeds Pricing, Features, Reviews and Alternatives

Cloudbeds product overview

What is Cloudbeds?

Cloudbeds is a cloud-based hotel management platform which includes tools for managing reservations, availability, rates, distribution channels, payments, guests, housekeeping, and more. The system is suitable for use by owners and managers of hotels, hostels, inns, bed & breakfasts, vacation rentals, and other hospitality properties.

Key benefits of using Cloudbeds

  • Users can define custom fees, taxes, and policies to suit their business, per-item, per-room, or in any other combination.

  • Custom fields can be created to record additional guest details, such as date of birth or passport number, to appear in guest registration cards, booking engines, and other parts of the property management system.

  • The housekeeping management system allows users to see the statuses of different rooms, whether that are vacant or occupied, and clean or dirty, and housekeepers can be assigned to rooms as required.

  • Inventory is mapped automatically from the property management system to the booking engine, online travel agencies (OTAs), and other online marketplaces, with rooms sold from a central inventory pool.

  • The mybookings solution allows users to take direct reservations through their website or Facebook page, control availability through the calendar, and process credit card payments.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum
    Phone Support
    24/7 (Live rep)

    Training options

    Live Online
    Webinars
    In Person
    Documentation
    Videos

    Cloudbeds pricing information

    Value for money

    4.2

    /5

    309

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Cloudbeds features

    Functionality

    4.2

    /5

    309

    Total features

    71

    7 categories

    Most valued features by users

    Reservations Management
    Online Booking
    Booking Management
    Reporting & Statistics
    Third Party Integrations
    Activity Dashboard
    Reporting/Analytics
    Calendar Management

    Functionality contenders

    Cloudbeds users reviews

    Overall Rating

    4.4

    /5

    309

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.61/10
    Rating distribution

    5

    4

    3

    2

    1

    206

    62

    16

    13

    12

    Pros
    Easy to use for the administrator as well as the every day user. Great customer service and amazing help setting it all up in the first place.
    Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia. We also like the variety of financial reports.
    Fantastic customer support (usual queries resolved in less than an hour). Lot of useful reports and features like housekeeping and cash draw.
    Cons
    There is zero support, they send you to a knowledge base and NO PHONE TO CALL. The api to airbnb does not work and actually blocks calendars randomly.
    Inability to add service and tax charges at the end of the bill ( ie- the total of tax & service charges, not on each item). Nowhere to leave notes to others using the system.
    Wish it could stop us from renting rooms that are marked dirty or at least give us a pop-up warning. Don't like the way we have to do group reservations on it.

    Overall rating contenders

    AvatarImg
    AvatarImg

    Richard B.

    Hospitality, 11-50 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Cloudbeds is the best decision I have made moving from our old PMS company!!!!!

    Reviewed 5 years ago

    Ease of use, accurate rates and availability, great tech support, great customer service, very cost effective, and overall great all around product.

    Pros

    Cloudbeds is so user friendly and the fact that you have every function and administration features available with a simple click of the mouse is the icing on the cake. Every function along with any changes that need to be made are real time and always correct. The staff is amazing and the fact that I was able to build this PMS in less than four weeks was amazing. The export and import of my reservation...

    Cons

    I have yet to find anything that I don't like about Cloudbeds. However, as we continue to use Cloudbeds we will probably find items or issues that may come up. I am confident that Cloudbeds will address said items or issues if the arise.

    AW
    AvatarImg

    Anthony W.

    Hospitality, 1-10 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Smooth transition, excellent functionality

    Reviewed 4 years ago

    From beginning to end, it was relatively easy. Stressful at times, until I fully understood. I actually prefer managing hands on the entire transition. That ensured I understood exactly how things work, and put it on me to complete the transition in a quality manner. Along the way, Cloudbeds support was extremely responsive and helpful when I got stuck (which was rarely). Once we went live, the system performed exactly as desired. I couldn't be happier with it.

    Pros

    Pretty much everything. While the structure differed from our previous system, once I understood how it was organized, it was easy to use and functioned flawlessly. Every time I needed to do something, the capability was there. Now it's all routine. I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system. Now I could lose power, internet, and we are still functional on any device I can get internet access. The seamless integration with Expedia and Booking.com is wonderful, along with our credit card merchant. Upgrading from out old system to this capability pays for it monthly, based on additional bookings and mistake-free credit card processing.

    Cons

    I would be nit picking, and even then, I can't think of anything to mention. The two security items that were a nuisance my partner fixed within the application, resolving that slight annoyance. There is functionality I would use on occasion if I was willing to pay up for the subscription, but that's on me. It's there if I ever think it worthwhile. Even at the lowest level, I am perfectly happy.

    Vendor response

    Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your comments and feedback about your experience with Cloudbeds. We are glad that we could accommodate your needs and are thrilled to hear that our centralized platform is meeting your expectations. Customers are always our top priority and we would like to thank you once again for putting together such a well-thought and constructive review of our product. Your feedback helps us understand what we are doing right and how we can continue to pursue the correct path - we are honored to have you as part of our journey as we look forward to providing you with the best service for your business for many years to come.

    SH
    AvatarImg

    Svetlana H.

    Hospitality, 1-10 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Don't make the mistake I made, they make it hard to leave. LIKE A VERY EXPENSIVE DIVORCE!

    Reviewed 7 months ago

    Just awful. Inadequate software for the industry and 2023.

    Pros

    Staff if great. The software is just inadequate. I ve been in this industry for 12 years and used 4 softwares. This one is by far the worst.

    Cons

    Absolutely the worst customer support I have ever experienced in this industry. It is NOT possible to get in touch with accounting or payments. It took 3 months to get my invoice adjusted and services I do not use removed, yet still not all credit due was recorded and accounting, nor a manager ever followed up.if this wasn't bad, it got worse! We use their payment processor, well big mistake as well......

    Vendor response

    Hi Svetlana, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds

    SM
    AvatarImg

    Shinta M.

    Hospitality, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Reliable & Affordable PMS

    Reviewed 4 years ago

    Maintaining the property has never been so easy since we've used CloudBeds. We've expanded from 21 rooms at the beginning to a fully-functional 30 rooms resort.

    Pros

    CloudBeds has complete features that helps us grow our business for the last two years. They have provided excellent support from time to time. Our business have expanded ever since.

    Cons

    When they're updating the software in the mid of the busy hours.

    Vendor response

    Thank you for taking the time to leave this amazing review and for your kind words, we are glad to hear that our product and support efforts are meeting your needs. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have! We are aware of the downtime issues you have experienced and have taken strong measures to prevent such occurrences in the future.

    AV
    AvatarImg

    Alfredo V.

    Hospitality, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The comfort of a hotel and the adventure of a camping

    Reviewed 4 years ago

    We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it. This software is getting better every month!

    Pros

    Easy onboarding. Simple to train our staff and new team members. Great connectivity with channels. 27/7 Support

    Cons

    We would love to see more integrations in the future. A mobile App would be amazing.

    Vendor response

    Thank you for taking the time to leave this amazing review, we are delighted to hear that our product and support efforts are meeting your needs. At the same time, we appreciate your kind words about our sales staff - it brings us joy and motivates us to continuously improve our system and provide the best experience you can have! Regarding your suggestion on the mobile app, you can access the system through your mobile's built-in browser. Nevertheless, we are also developing a mobile app so you can access our system easily and tailored to your phone. Please do let our team at support@cloudbeds.com know if you need any other assistance.

    Cloudbeds FAQs

    Q. What type of pricing plans does Cloudbeds offer?

    Cloudbeds has the following pricing plans:
    Pricing model: Subscription


    Q. Who are the typical users of Cloudbeds?

    Cloudbeds has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business

    See alternatives

    Q. What languages does Cloudbeds support?

    Cloudbeds supports the following languages:
    English, Portuguese, Spanish

    See alternatives

    Q. Does Cloudbeds offer an API?

    No, Cloudbeds does not have an API available.

    See alternatives

    Q. What other apps does Cloudbeds integrate with?

    Cloudbeds integrates with the following applications:
    Capsule, Constant Contact, Google Analytics 360, Dropbox Business, Adobe Acrobat Sign, Zapier, Google Docs, Gmail, Alchemer, Dropbox Sign, Salesforce Sales Cloud, SugarCRM, SurveyMonkey, Mailchimp

    See alternatives

    Q. What level of support does Cloudbeds offer?

    Cloudbeds offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep)

    See alternatives

    Related categories