Cloudbeds Pricing, Features, Reviews and Alternatives

Cloudbeds is so user friendly and the fact that you have every function and administration features available with a simple click of the mouse is the icing on the cake. Every function along with any changes that need to be made are real time and always correct. The staff is amazing and the fact that I was able to build this PMS in less than four weeks was amazing. The export and import of my reservation...

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I have yet to find anything that I don't like about Cloudbeds. However, as we continue to use Cloudbeds we will probably find items or issues that may come up. I am confident that Cloudbeds will address said items or issues if the arise.

Pretty much everything. While the structure differed from our previous system, once I understood how it was organized, it was easy to use and functioned flawlessly. Every time I needed to do something, the capability was there. Now it's all routine. I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system. Now I could lose power, internet, and we are still functional on any device I can get internet access. The seamless integration with Expedia and Booking.com is wonderful, along with our credit card merchant. Upgrading from out old system to this capability pays for it monthly, based on additional bookings and mistake-free credit card processing.

I would be nit picking, and even then, I can't think of anything to mention. The two security items that were a nuisance my partner fixed within the application, resolving that slight annoyance. There is functionality I would use on occasion if I was willing to pay up for the subscription, but that's on me. It's there if I ever think it worthwhile. Even at the lowest level, I am perfectly happy.

Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your comments and feedback about your experience with Cloudbeds. We are glad that we could accommodate your needs and are thrilled to hear that our centralized platform is meeting your expectations. Customers are always our top priority and we would like to thank you once again for putting together such a well-thought and constructive review of our product. Your feedback helps us understand what we are doing right and how we can continue to pursue the correct path - we are honored to have you as part of our journey as we look forward to providing you with the best service for your business for many years to come.

Staff if great. The software is just inadequate. I ve been in this industry for 12 years and used 4 softwares. This one is by far the worst.

Absolutely the worst customer support I have ever experienced in this industry. It is NOT possible to get in touch with accounting or payments. It took 3 months to get my invoice adjusted and services I do not use removed, yet still not all credit due was recorded and accounting, nor a manager ever followed up.if this wasn't bad, it got worse! We use their payment processor, well big mistake as well......

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Hi Svetlana, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds

CloudBeds has complete features that helps us grow our business for the last two years. They have provided excellent support from time to time. Our business have expanded ever since.

When they're updating the software in the mid of the busy hours.

Thank you for taking the time to leave this amazing review and for your kind words, we are glad to hear that our product and support efforts are meeting your needs. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have! We are aware of the downtime issues you have experienced and have taken strong measures to prevent such occurrences in the future.

Easy onboarding. Simple to train our staff and new team members. Great connectivity with channels. 27/7 Support

We would love to see more integrations in the future. A mobile App would be amazing.

Thank you for taking the time to leave this amazing review, we are delighted to hear that our product and support efforts are meeting your needs. At the same time, we appreciate your kind words about our sales staff - it brings us joy and motivates us to continuously improve our system and provide the best experience you can have! Regarding your suggestion on the mobile app, you can access the system through your mobile's built-in browser. Nevertheless, we are also developing a mobile app so you can access our system easily and tailored to your phone. Please do let our team at support@cloudbeds.com know if you need any other assistance.