Cloudbeds vs eZee Frontdesk

Hostaway

Lodgify

eZee Centrix

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators.

Lodgify simplifies the process of managing a vacation rental by enabling anyone to create a bookable website, sync your listings data across channels, and manage tasks in one place. 

Yanolja Cloud Solution’s Channel Manager helps hotels manage rates, inventory, and availability across multiple OTAs and GDS platforms from one centralized dashboard, ensuring real-time updates, preventing overbookings, and maximizing online visibility and revenue opportunities.

Owner - Operator

No hospitality partners, no Cloudbeds. When I have immediate needs, there is not enough support.

Amazing customer service (especially loving the live chat - with an actual person responding immediately).

Recently, it appears as though Cloudbeds is taking steps to focus more on relationship and supporting their partners.

Cloudbeds' channel manager synchronizes your inventory with 300+ online marketplaces in real time, including Booking.com, Airbnb & Expedia. Streamline your distribution and get more reservations. For properties with 10+ rooms only.

Access Controls/Permissions

Accounting

Activity Dashboard

Activity Tracking

Availability Management

Bed Management

Billing & Invoicing

Billing Rate Management

Booking Management

Booking Notes

Built-in Accounting

Calendar Management

Campaign Management

Channel Analytics

Channel Management

Commission Management

Credit Card Processing

Customer History

Customer Support

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Data Import/Export

Data Synchronization

Discount Management

Dorms

Drag & Drop

Dynamic Pricing

Electronic Payments

Email Templates

Extended Stay

Financial Management

For Hostel/Dorm Managers

For Vacation Rentals

Front Desk Management

GDS/OTA Integration

Group Reservations

Guest Check-in/Check-out

Guest Experience Management

Housekeeping Management

Incentive Management

Inventory Control

Inventory Management

Inventory Tracking

Invoice Management

Kill Switch

Marketing Automation

Mobile Access

Multi-Channel Campaigns

Multi-Channel Distribution

Multi-Channel Management

Multi-Channel Marketing

Multi-Channel Sync

Multi-Currency

Multi-Language

Multi-Location

Multi-Property

Online Booking

Order Management

Partner Management

Payment Processing

Performance Metrics

Pipeline Management

Point of Sale (POS)

Price/Margin Management

Price Optimization

Private Rooms

Promotions Management

Property Management

Rate Management

Real-Time Analytics

Real-Time Data

Real-Time Updates

Registration Management

Reporting/Analytics

Reporting & Statistics

Reservations Management

Restriction Management

Revenue Management

Reviews Management

Room Booking

Room Inventory

Short/Long Term Rental

Single Property

SMS Messaging

Tax Management

Third Party Booking

Third-Party Integrations

User Management

Website Integration

Website Management

By industry, Cloudbeds reviewers are most commonly professionals in hospitality (87%). The most frequent use case for Cloudbeds cited by reviewers is reservations (56% of reviewers).

Users and use cases

Some reviewers find Cloudbeds offers good value for money for small hotels, and users appreciate choosing add-ons and paying based on business size. However, many reviewers feel it's expensive, mention hidden fees, and report costly upgrades.

Value for money

Cloudbeds is a reservations tool offering key features such as online booking, customer support, and payment processing, among others.

Cloudbeds

Web-based

Little Hotelier

Mews

Clock PMS

WebRezPro

Guesty

SiteMinder

Beds24

Hotelogix

innRoad

Guesty Lite

iGMS

eviivo

Preno

Core

Enterprise

Slow and limited assistance

Every issue gets funneled into endless tickets, bots, and dead-end emails. If you actually need support to run your business, look elsewhere, Cloudbeds disappears the moment you need them most.  

Director

You need to log your problem by email then you have to wait for a confirmation then you have to wait for a response and all communication is done by email and sometimes the answer is not what you are actually looking for.

80% of reviewers feel negative about Cloudbeds’ email support. Reviewers report frustration with slow response times and the lack of immediate help, especially when urgent issues arise. They indicate that all communication is funneled through email, often resulting in delays, repeated explanations, and unresolved problems. Users say the absence of phone or live chat support makes it difficult to get timely solutions, which can disrupt business operations and leave critical issues unaddressed for extended periods.

Frequent technical disruptions

Owner

As soon as a thing is more than a basic problem they do not know how to handle it, create a ticket and that ticket gets succed into a black hole of non existent technical support.

Very unstable since November 2023 and no explanations, no compensation - Just answers saying that they are aware of the problem and working on it.

68% of reviewers feel negative about Cloudbeds’ bugs and technical issues. Reviewers report recurring outages, glitches, and connectivity problems that impact daily operations and reliability. They say urgent issues often require multiple support tickets, with slow or insufficient responses from the technical team. Users express frustration over unresolved bugs, instability after updates, and a lack of proactive communication regarding fixes, making the platform less dependable for fast-paced environments.

Opaque and aggressive pricing

For eg, we want to set up different prices for a different numbers of people in a room, 2 people at different rates with 3 people, 4 people and so on. But it is hard to figure it out.

56% of reviewers feel negative about Cloudbeds’ pricing. Reviewers mention unclear pricing structures, hidden fees, and aggressive sales tactics that create confusion and discomfort. They say frequent upselling, unexpected price increases, and limited access to features based on subscription level lead to dissatisfaction. Users also report difficulties with rate setup, compatibility with OTAs, and challenges in managing pricing for different scenarios, which adds complexity and can result in wasted time and resources.

Accessible onboarding resources

Hotelier

For value for your dollar, minimal training needed, and meeting all our core requirements I highly recommend Cloudbeds.

85% of reviewers feel positive about Cloudbeds’ training and learning curve. Reviewers appreciate the built-in training videos, help desk resources, and onboarding support that make it easy to learn the system. They say most team members can become proficient within a few hours or days, and value the availability of self-paced learning tools. Users mention that training new staff is straightforward, and they find answers to questions quickly, reducing downtime and helping teams get up to speed efficiently.

Efficient reservation management

I work from the calendar generally and have found that navigating in and around the calendar is very simple. And integration was a breeze!

Reservation and calendar view / adjustments are very user friendly.

86% of reviewers feel positive about Cloudbeds’ calendar functionality. Reviewers indicate the calendar is user-friendly, allowing them to easily view, edit, and move reservations with simple drag-and-drop actions. They appreciate how the calendar integrates with OTAs, keeps track of daily check-ins and check-outs, and provides a clear overview of room availability. Users say the dashboard and calendar views help them stay organized and manage rates efficiently, making it easier to handle bookings and daily operations.

Clean and approachable design

It is extremely easy to switch languages depending on who the user is.

86% of reviewers feel positive about Cloudbeds’ user interface. Reviewers appreciate the modern, visually appealing layout that remains simple despite offering many features. They say the interface is easy to navigate, with a clear structure and helpful tools like a persistent search bar. Users find the design intuitive, making it easy to access key functions without feeling overwhelmed. They mention that switching languages and customizing the display is straightforward, and they value the interface’s efficiency in supporting operational tasks.

Intuitive daily operations

ENTEPRENUER

Easy to use for both beginners and professional users of the software.

92% of reviewers feel positive about Cloudbeds’ ease of use. Reviewers indicate the platform is intuitive and user-friendly, making daily management tasks straightforward for both beginners and experienced users. They appreciate that the software’s layout is clear and minimalist, allowing them to quickly adapt and efficiently handle essential operations. Users say the system simplifies onboarding and reduces the learning curve, helping teams manage property functions with minimal training. They value how the all-in-one design streamlines processes, enabling them to focus on business needs rather than technical challenges.

Everything is connected in a way that actually makes sense operationally — from reservations and channel management to payments and reporting — which removes a lot of the friction that hospitality teams usually deal with across multiple systems.

Hospitality Director

The booking management is great, and I particularly like the "Whistle for CB" feature, which keeps me and my guests connected at all times.

Proprietor

Unlike Sqare or Stripe (even though they use Stripe)…which deposits daily….CloudBEDS holds your funds.

Bugs in the software are marked as a wish and published on their online community where people can share their wishes for changes.

There were a few small areas where more customization would help, but overall, it’s a reliable and user-friendly system.

Lastly, the variety of channels offered through the channel connection is a major benefit.

Each reservation coming from an OTA has pending balances (we are on Channel Connect) which isn't good for our book keeping.

We have the multi-property functionality and it's been game changer.

Great UI, support, booking, and guest connect.

Owner Operator

They’re smooth, attentive, and borderline over-eager during setup, but the second they’ve got your money, you might as well be shouting into a void.

General Manager

Basically, they use dirty sales tactics, telling us we had to sign up that day or else the price would go up by 30%.

Manager

I finally feel like my customers are being managed in a thoughtful way.

It’s intuitive and makes daily management easy.

managing partner

A seemingly rudimentary question which takes hours of being on hold, finally reaching a junior rep who points us to room revenue (which is not total revenue), another points us to total payments, another points us to total debits, all of which have worked for the company for under 5 months.

Marketing

Google Hotel ads isn't working, be wary about this on your sales call because this was a big reason we joined, but so far we have no idea how this works.

Basic functionality ok, but the rest......sucks.

Owner, Operator

Truly fantastic...life saver for a small hotel like ours.

Won’t get a timely response, have to pay extra to get someone on the phone.

We got a chance to evaluate Cloudbeds and it looked like it was feature rich.

Moreover, they have a lot of hidden fees (specifically for credit card processing) that make them a lot more expensive than we initially anticipated when signing up.

Hotel Manager

Cloudbeds is very user-friendly and easy to navigate.

Onboarders are the only ones that know the product but your not allowed to talk to them after onboarding.

You will never speak to a human again after they get you set up.

Its just so frustrating when trying to run 4 businesses and we can't even get a straight answer on our "total revenue" for a basic PL report we are trying to produce but have now spent 3 days trying to finish.

However, each time we were met with a sales person that was so awful that we were unable to sign up.

owner

A pure pleasure, start to finish.   If you hae a small hotel this platform is for you.  

They are rude and condescending. Since sales is very much the face of the company we decided to go elsewhere.

Recepcionist

Having a dashboard view of arrivals as well as your occupancy percentage allows you to make the right decisions when it comes to making modifications with our guests.

The convenience of having a software like this, is to be able to link it with your Poster software, which makes the guest accounts accurate, allows control and a better summary of stay for our customers,

Operations Manager

For us, we integrated Cloudbeds with Assa Abloy's NFC enabled door lock,  a Mobile Check in aplication which allows our guests to check in wthout accessing our front desk.

STATING THEY HAD "documents" THERE ARE NO DOCUMENTS, NO APPROVAL, NO AUTHORIZATION, they have gone against their own company policies.

The worst reporting system I have every worked with.

You can only message them through live chat or email and it's always painstakingly slow to get an answer to your questions.

Sometimes we'll notice days on your calendar that are blocked off for no reason.

For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations.

Cloudbeds vs eZee Frontdesk Comparison (2026)

Cloudbeds

eZee Frontdesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives