Cloudbeds vs HotelRunner

Little Hotelier

Clock PMS

Mews

Jezzam

Vertical Booking

omniBookings

Compare Cloudbeds and HotelRunner based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Hostaway

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators.

Lodgify

Lodgify simplifies the process of managing a vacation rental by enabling anyone to create a bookable website, sync your listings data across channels, and manage tasks in one place. 

eZee Centrix

Yanolja Cloud Solution’s Channel Manager helps hotels manage rates, inventory, and availability across multiple OTAs and GDS platforms from one centralized dashboard, ensuring real-time updates, preventing overbookings, and maximizing online visibility and revenue opportunities.

Cloudbeds' commission-free booking engine is available for your website and on Facebook. Match your website’s look and feel and manage simple or complex rates. For 10+ rooms only.

Access Controls/Permissions

Accounting

Activity Dashboard

Activity Tracking

Availability Management

Bed Management

Billing & Invoicing

Billing Rate Management

Booking Management

Booking Notes

Built-in Accounting

Calendar Management

Campaign Management

Channel Analytics

Channel Management

Commission Management

Credit Card Processing

Customer History

Customer Support

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Data Import/Export

Data Synchronization

Discount Management

Dorms

Drag & Drop

Dynamic Pricing

Electronic Payments

Email Templates

Extended Stay

Financial Management

For Hostel/Dorm Managers

For Vacation Rentals

Front Desk Management

GDS/OTA Integration

Group Reservations

Guest Check-in/Check-out

Guest Experience Management

Housekeeping Management

Incentive Management

Inventory Control

Inventory Management

Inventory Tracking

Invoice Management

Kill Switch

Marketing Automation

Mobile Access

Multi-Channel Campaigns

Multi-Channel Distribution

Multi-Channel Management

Multi-Channel Marketing

Multi-Channel Sync

Multi-Currency

Multi-Language

Multi-Location

Multi-Property

Online Booking

Order Management

Partner Management

Payment Processing

Performance Metrics

Pipeline Management

Point of Sale (POS)

Price/Margin Management

Price Optimization

Private Rooms

Promotions Management

Property Management

Rate Management

Real-Time Analytics

Real-Time Data

Real-Time Updates

Registration Management

Reporting/Analytics

Reporting & Statistics

Reservations Management

Restriction Management

Revenue Management

Reviews Management

Room Booking

Room Inventory

Short/Long Term Rental

Single Property

SMS Messaging

Tax Management

Third Party Booking

Third-Party Integrations

User Management

Website Integration

Website Management

Reviewers appreciate Cloudbeds’ flexible pricing based on business size and the ability to pay for add-ons as needed. However, some users report hidden fees, upselling tactics, and unclear pricing, which they feel diminish overall value.

Value for money

By industry, Cloudbeds reviewers are most commonly professionals in hospitality (87%). The most frequent use case for Cloudbeds cited by reviewers is reservations (57% of reviewers).

Cloudbeds

Web-based

Core

Enterprise

Every issue gets funneled into endless tickets, bots, and dead-end emails. If you actually need support to run your business, look elsewhere, Cloudbeds disappears the moment you need them most.  

Proprietor

Unlike Sqare or Stripe (even though they use Stripe)…which deposits daily….CloudBEDS holds your funds.

Owner

As soon as a thing is more than a basic problem they do not know how to handle it, create a ticket and that ticket gets succed into a black hole of non existent technical support.

Bugs in the software are marked as a wish and published on their online community where people can share their wishes for changes.

They’re smooth, attentive, and borderline over-eager during setup, but the second they’ve got your money, you might as well be shouting into a void.

General Manager

Basically, they use dirty sales tactics, telling us we had to sign up that day or else the price would go up by 30%.

Each reservation coming from an OTA has pending balances (we are on Channel Connect) which isn't good for our book keeping.

Owner - Operator

Recently, it appears as though Cloudbeds is taking steps to focus more on relationship and supporting their partners.

No hospitality partners, no Cloudbeds. When I have immediate needs, there is not enough support.

We got a chance to evaluate Cloudbeds and it looked like it was feature rich.

managing partner

A seemingly rudimentary question which takes hours of being on hold, finally reaching a junior rep who points us to room revenue (which is not total revenue), another points us to total payments, another points us to total debits, all of which have worked for the company for under 5 months.

Manager

They lied on several occasions to get my business and after I asked to cancel my first week in (when they doubled the price I agreed to) they refused to refund me

You will never speak to a human again after they get you set up.

Turns to total crap after they get your money.

However, each time we were met with a sales person that was so awful that we were unable to sign up.

They are rude and condescending. Since sales is very much the face of the company we decided to go elsewhere.

Director

You need to log your problem by email then you have to wait for a confirmation then you have to wait for a response and all communication is done by email and sometimes the answer is not what you are actually looking for.

Google Hotel ads isn't working, be wary about this on your sales call because this was a big reason we joined, but so far we have no idea how this works.

Basic functionality ok, but the rest......sucks.

Won’t get a timely response, have to pay extra to get someone on the phone.

Moreover, they have a lot of hidden fees (specifically for credit card processing) that make them a lot more expensive than we initially anticipated when signing up.

The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail.

I was recently assigned a new account manager which I am very grateful for.

Onboarders are the only ones that know the product but your not allowed to talk to them after onboarding.

Its just so frustrating when trying to run 4 businesses and we can't even get a straight answer on our "total revenue" for a basic PL report we are trying to produce but have now spent 3 days trying to finish.

owner

A pure pleasure, start to finish.   If you hae a small hotel this platform is for you.  

I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews.

Recepcionist

Having a dashboard view of arrivals as well as your occupancy percentage allows you to make the right decisions when it comes to making modifications with our guests.

The convenience of having a software like this, is to be able to link it with your Poster software, which makes the guest accounts accurate, allows control and a better summary of stay for our customers,

The interface is user friendly and satisfies all the core hotel management needs from OTA channels, your own booking engine, reservation management, even housekeeping features.

Operations Manager

For us, we integrated Cloudbeds with Assa Abloy's NFC enabled door lock,  a Mobile Check in aplication which allows our guests to check in wthout accessing our front desk.

Hostaway had much better reporting, which to me is a surprise.

It is also easy to deal with customer complaints and inquiries.

STATING THEY HAD "documents" THERE ARE NO DOCUMENTS, NO APPROVAL, NO AUTHORIZATION, they have gone against their own company policies.

The worst reporting system I have every worked with.

They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program.

You can only message them through live chat or email and it's always painstakingly slow to get an answer to your questions.

Sometimes we'll notice days on your calendar that are blocked off for no reason.

They are not reputable and allow others to transfer your account with authorizing

For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations.

Its colors and calendar layout allow the user to have a better visibility of the available rooms and thus avoid overbooking.

There is no phone number so you can never just call a person and quickly get help over the phone.

Lodging Manager

There are many features that don't exist like automated billing, accepting deposits of different amounts for different groups.

OWNER

Not sure yet...was sold on the fact VRBO Was part of Cloudbeds and it is NOT.This is casuing Heartburn and lost revenues

Very unstable since November 2023 and no explanations, no compensation - Just answers saying that they are aware of the problem and working on it.

The Onboarding system is just on point, if you handled a previous system and you know even the tiniest thing about it, their onboarding team will go out of their way to show you all you need to know to get started and then ask you if there is something you need from the advanced parts.

The product is generating bookings which is the main goal.

On the surface their reports look modern, but when actually using their reporting it is limited.

Pricing

Email Support

Account Management

Reporting

Reservation Management

Bugs and Issues

User Interface

Phone Support

Slow and limited email support

80% of reviewers feel negative about Cloudbeds’ email support. Reviewers report that support is primarily handled via email, leading to slow response times and frustration when urgent issues arise. They say communication often requires repeated explanations and lacks immediate solutions, with some users experiencing days-long waits for replies. Users indicate a preference for phone or live chat support, noting that the lack of real-time assistance can hinder problem resolution. Many feel that the support process is impersonal and insufficient for critical or time-sensitive matters.

Frequent technical problems

68% of reviewers feel negative about Cloudbeds’ bugs and technical issues. Users report recurring glitches, system outages, and unreliable performance, especially after updates. They say problems with inventory accuracy, connectivity, and platform stability disrupt daily operations and require frequent support tickets. Reviewers indicate that resolutions are often delayed or not communicated, leaving them feeling unsupported. Some users mention that technical issues are particularly problematic in fast-paced environments, where immediate attention is necessary to maintain business continuity.

Opaque and frustrating pricing

54% of reviewers feel negative about Cloudbeds’ pricing. Users express frustration with unclear pricing structures, unexpected fees, and aggressive sales tactics. They say that promised features may require costly upgrades, and refund processes are complicated or denied. Reviewers mention that rate setup and management can be confusing, with some functionalities locked behind higher-priced plans. Many feel that the overall value is diminished by hidden costs and sales practices that create distrust and complicate the purchasing experience.

Clean and user-friendly design

Regional Director

Booking Portal UI and customisability is simple.

It is extremely easy to switch languages depending on who the user is.

85% of reviewers feel positive about Cloudbeds’ user interface. Reviewers appreciate the modern, clean layout that makes navigation simple, even with a wide range of features. They find the interface visually appealing and easy to understand, which helps reduce confusion and streamlines workflow. Users mention that switching languages is straightforward, and the presence of helpful tools like a search bar improves efficiency. Many say the design supports quick access to key functions, allowing them to perform tasks with minimal effort.

Efficient calendar management

I work from the calendar generally and have found that navigating in and around the calendar is very simple. And integration was a breeze!

Reservation and calendar view / adjustments are very user friendly.

86% of reviewers feel positive about Cloudbeds’ calendar functionality. Users think the calendar is visually clear, easy to navigate, and supports efficient reservation management. They appreciate features like drag-and-drop booking adjustments, quick access to guest information, and seamless integration with OTAs. Reviewers indicate that the calendar helps them stay organized and up-to-date with daily check-ins and check-outs. Some users say the dashboard and calendar view are particularly helpful for tracking room availability and rates, making daily operations smoother and more transparent.

Comprehensive hotel operations

I manage a 25 room boutique hotel, and Cloudbeds offers everything that we need in a nice, neat little package.

83% of reviewers feel positive about Cloudbeds’ hotel management capabilities. Users indicate that the software covers essential functions such as reservation management, housekeeping, and OTA channel integration. They appreciate that it suits both small and medium-sized properties, offering tools for sales, inventory, and guest management. Reviewers find that the platform helps streamline operations, improve organization, and support remote management. Some users say the system’s flexibility and integrations make it a valuable tool for various hospitality businesses, from boutique hotels to vacation rentals.

Intuitive and simple operation

93% of reviewers feel positive about Cloudbeds’ ease of use. Reviewers appreciate that the system is intuitive and straightforward, making daily operations manageable even for those without technical expertise. They say the learning curve is minimal, with clear instructions and a user-friendly design that supports both beginners and experienced users. Users indicate that setup is uncomplicated and that the software’s all-in-one approach streamlines management tasks. Many find that adapting to the system is quick, allowing them to focus on running their business rather than troubleshooting software complexities.

Cloudbeds vs HotelRunner Comparison (2026)

Cloudbeds

HotelRunner

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives