Cloudbeds vs roommaster

Hostaway

Lodgify

eZee Centrix

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators.

Lodgify simplifies the process of managing a vacation rental by enabling anyone to create a bookable website, sync your listings data across channels, and manage tasks in one place. 

Yanolja Cloud Solution’s Channel Manager helps hotels manage rates, inventory, and availability across multiple OTAs and GDS platforms from one centralized dashboard, ensuring real-time updates, preventing overbookings, and maximizing online visibility and revenue opportunities.

Cloudbeds' channel manager synchronizes your inventory with 300+ online marketplaces in real time, including Booking.com, Airbnb & Expedia. Streamline your distribution and get more reservations. For properties with 10+ rooms only.

Calendar Management

Data Synchronization

Dynamic Pricing

Campaign Management

Pipeline Management

Order Management

Reviewers appreciate Cloudbeds’ flexible pricing based on business size and the ability to pay for add-ons as needed. However, some users report hidden fees, upselling tactics, and unclear pricing, which they feel diminish overall value.

Value for money

By industry, Cloudbeds reviewers are most commonly professionals in hospitality (87%). The most frequent use case for Cloudbeds cited by reviewers is reservations (57% of reviewers).

Cloudbeds

Web-based

Core

Enterprise

Owner

Everything is connected in a way that actually makes sense operationally — from reservations and channel management to payments and reporting — which removes a lot of the friction that hospitality teams usually deal with across multiple systems.

Every issue gets funneled into endless tickets, bots, and dead-end emails. If you actually need support to run your business, look elsewhere, Cloudbeds disappears the moment you need them most.  

Hospitality Director

The booking management is great, and I particularly like the "Whistle for CB" feature, which keeps me and my guests connected at all times.

Proprietor

Unlike Sqare or Stripe (even though they use Stripe)…which deposits daily….CloudBEDS holds your funds.

As soon as a thing is more than a basic problem they do not know how to handle it, create a ticket and that ticket gets succed into a black hole of non existent technical support.

Bugs in the software are marked as a wish and published on their online community where people can share their wishes for changes.

There were a few small areas where more customization would help, but overall, it’s a reliable and user-friendly system.

Lastly, the variety of channels offered through the channel connection is a major benefit.

They’re smooth, attentive, and borderline over-eager during setup, but the second they’ve got your money, you might as well be shouting into a void.

Each reservation coming from an OTA has pending balances (we are on Channel Connect) which isn't good for our book keeping.

We have the multi-property functionality and it's been game changer.

Great UI, support, booking, and guest connect.

Owner - Operator

Recently, it appears as though Cloudbeds is taking steps to focus more on relationship and supporting their partners.

General Manager

Basically, they use dirty sales tactics, telling us we had to sign up that day or else the price would go up by 30%.

No hospitality partners, no Cloudbeds. When I have immediate needs, there is not enough support.

It’s intuitive and makes daily management easy.

managing partner

A seemingly rudimentary question which takes hours of being on hold, finally reaching a junior rep who points us to room revenue (which is not total revenue), another points us to total payments, another points us to total debits, all of which have worked for the company for under 5 months.

You will never speak to a human again after they get you set up.

Marketing

Director

You need to log your problem by email then you have to wait for a confirmation then you have to wait for a response and all communication is done by email and sometimes the answer is not what you are actually looking for.

Google Hotel ads isn't working, be wary about this on your sales call because this was a big reason we joined, but so far we have no idea how this works.

Basic functionality ok, but the rest......sucks.

Won’t get a timely response, have to pay extra to get someone on the phone.

We got a chance to evaluate Cloudbeds and it looked like it was feature rich.

Moreover, they have a lot of hidden fees (specifically for credit card processing) that make them a lot more expensive than we initially anticipated when signing up.

Onboarders are the only ones that know the product but your not allowed to talk to them after onboarding.

Its just so frustrating when trying to run 4 businesses and we can't even get a straight answer on our "total revenue" for a basic PL report we are trying to produce but have now spent 3 days trying to finish.

However, each time we were met with a sales person that was so awful that we were unable to sign up.

owner

A pure pleasure, start to finish.   If you hae a small hotel this platform is for you.  

They are rude and condescending. Since sales is very much the face of the company we decided to go elsewhere.

Recepcionist

Having a dashboard view of arrivals as well as your occupancy percentage allows you to make the right decisions when it comes to making modifications with our guests.

The convenience of having a software like this, is to be able to link it with your Poster software, which makes the guest accounts accurate, allows control and a better summary of stay for our customers,

Manager

The interface is user friendly and satisfies all the core hotel management needs from OTA channels, your own booking engine, reservation management, even housekeeping features.

Operations Manager

For us, we integrated Cloudbeds with Assa Abloy's NFC enabled door lock,  a Mobile Check in aplication which allows our guests to check in wthout accessing our front desk.

It is also easy to deal with customer complaints and inquiries.

STATING THEY HAD "documents" THERE ARE NO DOCUMENTS, NO APPROVAL, NO AUTHORIZATION, they have gone against their own company policies.

The worst reporting system I have every worked with.

You can only message them through live chat or email and it's always painstakingly slow to get an answer to your questions.

Sometimes we'll notice days on your calendar that are blocked off for no reason.

For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations.

Its colors and calendar layout allow the user to have a better visibility of the available rooms and thus avoid overbooking.

There is no phone number so you can never just call a person and quickly get help over the phone.

Lodging Manager

There are many features that don't exist like automated billing, accepting deposits of different amounts for different groups.

Very unstable since November 2023 and no explanations, no compensation - Just answers saying that they are aware of the problem and working on it.

The Onboarding system is just on point, if you handled a previous system and you know even the tiniest thing about it, their onboarding team will go out of their way to show you all you need to know to get started and then ask you if there is something you need from the advanced parts.

I cant even get into my cloudbeds now and am just waiting on someone to respond through a email .

Idoalot

Overview and control of channels  and many functions

Sales and Marketing Manager

no reservation with click and drag, some features are complicated

Pres

Consistently adding new features like Whistle and price point.

Pricing

Customer Support

Reservation Management

Email Support

Guest Management

User Interface

Bugs and Issues

Channel Manager

Ease of Use

Phone Support

Slow and limited email support

80% of reviewers feel negative about Cloudbeds’ email support. Reviewers report that support is primarily handled via email, leading to slow response times and frustration when urgent issues arise. They say communication often requires repeated explanations and lacks immediate solutions, with some users experiencing days-long waits for replies. Users indicate a preference for phone or live chat support, noting that the lack of real-time assistance can hinder problem resolution. Many feel that the support process is impersonal and insufficient for critical or time-sensitive matters.

Frequent technical problems

68% of reviewers feel negative about Cloudbeds’ bugs and technical issues. Users report recurring glitches, system outages, and unreliable performance, especially after updates. They say problems with inventory accuracy, connectivity, and platform stability disrupt daily operations and require frequent support tickets. Reviewers indicate that resolutions are often delayed or not communicated, leaving them feeling unsupported. Some users mention that technical issues are particularly problematic in fast-paced environments, where immediate attention is necessary to maintain business continuity.

Opaque and frustrating pricing

54% of reviewers feel negative about Cloudbeds’ pricing. Users express frustration with unclear pricing structures, unexpected fees, and aggressive sales tactics. They say that promised features may require costly upgrades, and refund processes are complicated or denied. Reviewers mention that rate setup and management can be confusing, with some functionalities locked behind higher-priced plans. Many feel that the overall value is diminished by hidden costs and sales practices that create distrust and complicate the purchasing experience.

Clean and user-friendly design

It is extremely easy to switch languages depending on who the user is.

85% of reviewers feel positive about Cloudbeds’ user interface. Reviewers appreciate the modern, clean layout that makes navigation simple, even with a wide range of features. They find the interface visually appealing and easy to understand, which helps reduce confusion and streamlines workflow. Users mention that switching languages is straightforward, and the presence of helpful tools like a search bar improves efficiency. Many say the design supports quick access to key functions, allowing them to perform tasks with minimal effort.

Efficient calendar management

I work from the calendar generally and have found that navigating in and around the calendar is very simple. And integration was a breeze!

Reservation and calendar view / adjustments are very user friendly.

86% of reviewers feel positive about Cloudbeds’ calendar functionality. Users think the calendar is visually clear, easy to navigate, and supports efficient reservation management. They appreciate features like drag-and-drop booking adjustments, quick access to guest information, and seamless integration with OTAs. Reviewers indicate that the calendar helps them stay organized and up-to-date with daily check-ins and check-outs. Some users say the dashboard and calendar view are particularly helpful for tracking room availability and rates, making daily operations smoother and more transparent.

Comprehensive hotel operations

I manage a 25 room boutique hotel, and Cloudbeds offers everything that we need in a nice, neat little package.

83% of reviewers feel positive about Cloudbeds’ hotel management capabilities. Users indicate that the software covers essential functions such as reservation management, housekeeping, and OTA channel integration. They appreciate that it suits both small and medium-sized properties, offering tools for sales, inventory, and guest management. Reviewers find that the platform helps streamline operations, improve organization, and support remote management. Some users say the system’s flexibility and integrations make it a valuable tool for various hospitality businesses, from boutique hotels to vacation rentals.

Intuitive and simple operation

ENTEPRENUER

Easy to use for both beginners and professional users of the software.

93% of reviewers feel positive about Cloudbeds’ ease of use. Reviewers appreciate that the system is intuitive and straightforward, making daily operations manageable even for those without technical expertise. They say the learning curve is minimal, with clear instructions and a user-friendly design that supports both beginners and experienced users. Users indicate that setup is uncomplicated and that the software’s all-in-one approach streamlines management tasks. Many find that adapting to the system is quick, allowing them to focus on running their business rather than troubleshooting software complexities.

Small Business

Freelancers

Large Enterprises

Mid-size Business

Users think Cloudbeds offers a reasonable price for the range of features provided, with some appreciating that it is competitively priced and delivers strong value for money, especially compared to less expensive alternatives that lack similar capabilities. Reviewers appreciate that the software is priced according to business size and that add-ons can be selected and paid for as needed, allowing flexibility in cost management. Some users say the inclusion of certain features, like shared inventory and a few free apps, adds to its value, and they note that ongoing updates and new features are often introduced without extra charges. Some reviewers find that Cloudbeds helps reduce operational costs and saves significant time, which they see as a benefit to their bottom line.

However, some users report frustration with upselling tactics, hidden fees, and vague pricing details, indicating that promised free trials or offers are sometimes not honored. Reviewers indicate that the cost can feel high, especially for smaller properties or in certain regions, and that essential features may require additional paid modules, making the total price higher than expected. Some users say the value is diminished by limitations in pricing customization and rate management, and they feel misled by unclear or shifting pricing structures. Some reviewers feel that the software becomes expensive as more features are added.

Hotelogix

Hotelogix is a cloud based hotel management system that helps small and mid-sized hotels manage their operations and room inventory distribution seamlessly. The property management system includes Front Desk, Point of Sale, Housekeeping and Reporting modules.

Stayflexi

Stayflexi is a property management software designed to help businesses in the hospitality industry handle administrative operations such as housekeeping, inventory management, payment processing, and more. Key features include check-in/out, reservation calendar, reporting, and more.

Cloudbeds offers a scalable platform for you to efficiently manage guests, inventory, pricing, and data in real-time. 10+ rooms only.

Comprehensive hotel management software featuring robust tools, advanced reporting, and 24/7 award-winning support.


GDS/OTA Integration

Rate Management

Online Booking

Guest Experience Management

Inventory Management

Reporting/Analytics

roommaster

Linux

Windows

Starter Package

They are available 24/7 and actually understand hotel operations, not just software, so they get why a problem is urgent when you have a lobby full of guests.

Night Audit

One aspect I do not enjoy about Roommaster is sometimes the payments do not communicate with our Payment Processing System.

I enjoy the ease of the check-in process; everything is straightforward and simple. Plus, making changes to reservations is very simple and not time consuming.

MANAGER

The overall experience is very good because the system allow us to make the service exprience as personalized and complex as we want

IT Manager

It’s reliable, integrates well with our daily operations, and covers the key features we need across multiple properties.

At times, there will be duplicate payments showing but Roommaster only collected the one payment.

Yesterday, I was able to call in for support while installing their software onto a new employee’s computer, and the process was smooth and professional—consistent with the support I’ve always experienced.

Reservations Manager

It is a nice system but could use many improvements but also doesn't need much to improve! If you can work around the quirks, then it is a good system for you!

That slows down the batch system for our management company.

Sometimes we would not get the best TECH support based on incomplete information.

The interface, while functional, feels a bit dated compared to some newer systems.

The Customer Support team at InnQuest has been a lifeline for us.

Revenue Yield Manager

For example, if you enter rates, the pop-up windows are tiny.

It is stable, cost effective, and backed by a support team that genuinely cares.

Reservation Specialist

Ability to flag bookings for future reference

RoomMaster is the solid, reliable backbone of our hotel.

Day-to-day, the software has been dependable and has never caused us large-scale issues.

Took some time to get it installed property, but overall product meets the need.  

Customer service is okay - most tickets answered quickly enough.  

Front Office Supervisor

Our integration with Flexkeeping has improved tremendously since implementing it two years ago; however, sometimes our clean rooms are spontaneously marked dirty and we haven't been able to figure out what causes that.

Office Manager

The software does not warn you when assigning a room of a different room type.   When copying a reservation from a previous stay, the system keeps the previous room rates.  

The program keeps track of all the daily, monthly, and yearly receipts and counts of rooms and taxes etcetera.

We also told him the only reason we were going with Innquest is that the new synxis booking engine we were planning on using needed a separate PMS system as the synxis PMS is not capable of automatically charging payments.

Prior to signing up with innquest in July 2022 were assured the entire payment amount would be charged to our credit card processor when our guests booked a reservation.

Prior to signing up we emphasized that we needed the entire payment charged (what guests are billed when they book including the housekeeping fee) several times with Chris Rios.

Chris went onto our current booking engine (that also charges the full amount including the cleaning fee and any packages that they added on) and after reviewing it said that it would be no problem.

Group blocks need to be more flexible for reservations that do not correlate to the arrival and departure dates for the group.  

Coming from another larger branded hotel I was accustomed to customizing reports easily to get more pinpointed information.

RoomMaster has a very intuitive interface and is easy to learn.  

General Manger 

We love the fact we can train new hires in a day or two and they are ready to roll.

Support language barrier Can't resolve quickly

Owner/Operations Manager

Learning how the housekeeping function works has been difficult.  

Company Secretary

Being able to administer it in any location.

I like the ease of use and even after 4 years, learning new features and ways to use the software.

Sad to have to write this review as we gave innquest every opportunity to turn this sour experience around.

Managing Director

It's easy to use and a good solution for small hotels.

Reports a bit clunky and should really be able to search by any field

Revenue manager

Ease of use, easy to train, simple revenue management included

General Manager 

Plenty different options for many scenarios within hotel industry  

We bought it for a new build hotel and have used it for the past 5 years, without any problems

partner

Guest address details duplicate multiple time, booking chart not the the best we have used.

no afterhours service  our system has gone down and cannot get service to fix.

sales & reservations

Their customer service is not one that fits into the hospitality industry.

The support went downhill pretty quickly, its virtually none existent at the moment.

Cloudbeds vs roommaster Comparison (2026)

Cloudbeds

roommaster

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives