App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
roommaster
5
72
4
36
3
14
2
5
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Complete Hotel Management Simplified
Table of Contents
Is this product right for your business?
Find out with a
roommaster - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: May 2026
roommaster overview
What is roommaster?
roommaster, previously known as innQuest, is a comprehensive hotel management platform built specifically for independent hotels, hotel groups, and B&Bs. Our unified ecosystem combines PMS, booking engine, channel manager, revenue optimization, guest communication, and integrated payment processing to eliminate operational silos and streamline workflows.
With hotel operations at its core, roommaster reduces administrative clicks while providing real-time visibility across all aspects of your business. The platform features 100+ marketplace integrations, automated guest communications, dynamic pricing tools, and connections to 300+ OTAs. Our 24/7/365 support team consists of hospitality specialists who understand both technology and real-world hotel operations.
Properties typically experience 30% reduction in administrative workload and 15-30% increase in direct bookings. More than software, roommaster serves as your strategic technology partner for sustainable growth.
Starting price
per month
Pros & Cons
Customer Support
Hotel Management
Features
Booking System
Guest Charges
roommaster’s user interface
roommaster review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.1
Ease of use
4.3
Customer support
4.2
Reviews sentiment
What do users say about roommaster?
Reviewers feel roommaster is user-friendly, with many saying it’s easy to train staff and quick to learn for daily hotel operations. They appreciate its broad feature set, customizable reports, and integration with booking engines and third-party systems, noting it offers good value for money and suits both small and larger hotels. They find customer support generally responsive and helpful, especially during setup and emergencies.
Some indicate challenges with support hours, reporting flexibility, and additional costs for certain features or services. They mention group booking management and advanced reporting could be improved, and occasional frustrations with technical support or system limitations.
Select to learn more
Who uses roommaster?
Based on 129 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
roommaster's key features
Most critical features, based on insights from roommaster users:
All roommaster features
Features rating:
roommaster alternatives
roommaster
Starting from
150
Per month
ResNexus
Starting from
30
Per month
Yanolja Cloud Solution Property Management System (PMS)
Starting from
23.86
Per month
Mews
Starting from
No pricing info
roommaster pricing
Value for money rating:
Starting from
150
Per month
User opinions about roommaster price and value
Value for money rating:
To see what individual users think of roommaster's price and value, check out the review snippets below.
Aaron J.
IT Manager
Aaron J.
IT Manager
roommaster integrations (4)
Integrations rated by users
We looked at 129 user reviews to identify which products are mentioned as roommaster integrations and how users feel about them.
Integration rating: 5.0 (1)
“Payment Processor for credit card payments.”
Sal W.
Director Of Operations
Integration rating: 5.0 (1)
“Critical because it connects sales and marketing teams with guest and group booking data, making follow-ups and CRM tasks much smoother.”
Aaron J.
IT Manager
Integration rating: 5.0 (1)
“It's important to manage the online bookings”
Liondes C.
Owner
Integration rating: 5.0 (1)
“Use of my companies' SharePoint site seamlessly integrates with PICMS.”
John S.
Director
Integration rating: 4.0 (1)
“It makes payments fast, secure, and easy within RoomMaster. Also, when running the night audit, batch are automatically closed, which is great for efficiency.”
Chelesa O.
Hotel Manager
Other top integrations
roommaster customer support
What do users say about roommaster customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of roommaster customer support.
The majority of users highlight responsive, knowledgeable, and friendly support staff who resolve issues quickly and professionally.
Widespread user sentiment praises the helpfulness during setup, ongoing assistance, and the team's willingness to guide users step by step.
A minority of users report difficulties reaching support quickly, limited support hours, and occasional unhelpful or dismissive responses.
Support options
Training options
To see what individual users say about roommaster's customer support, check out the review snippets below.
“Yesterday, I was able to call in for support while installing their software onto a new employee’s computer, and the process was smooth and professional—consistent with the support I’ve always experienced.”
Aaron J.
IT Manager
“The overall experience is very good because the system allow us to make the service exprience as personalized and complex as we want”
Isabel G.
MANAGER
“Sometimes we would not get the best TECH support based on incomplete information.”
Mary N.
General Manager
“Support language barrier Can't resolve quickly”
Barbara P.
MANAGER
roommaster FAQs
roommaster has the following typical customers:
Mid-size Business, Large Enterprises, Small Business, Freelancers
These products have better value for money
Q. What level of support does roommaster offer?
roommaster offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum
