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Cloud or on-premise hotel property management

(4)

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roomMaster Pricing, Features, Reviews and Alternatives

roomMaster FAQs

Q. What type of pricing plans does roomMaster offer?

roomMaster has the following pricing plans:
Starting from: $195.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of roomMaster?

roomMaster has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does roomMaster support?

roomMaster supports the following languages:
English


Q. Does roomMaster offer an API?

No, roomMaster does not have an API available.


Q. What other apps does roomMaster integrate with?

roomMaster integrates with the following applications:
QuickBooks Online Advanced


Q. What level of support does roomMaster offer?

roomMaster offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support

roomMaster product overview

Price starts from

195

Per month

Per Feature

What is roomMaster?

roomMaster is an all-in-one hotel property management software (PMS) for hotels of all sizes, with front desk management, reservations management, and guest profiles. Suitable for independent boutiques, resorts, business hotels, or chain hotels, roomMaster is designed with the tools needed to manage the day-to-day tasks required for running a hotel and providing an enhanced guest experience.

Key benefits of using roomMaster

  • Manage the front desk with tools for managing reservations, checking guests in and out, controlling housekeeping, accessing the guest database, managing billing, and more, all from one screen.

  • View availability indicators and price rates by room type or room number when managing walk-in or phone bookings, with a drag & drop feature to control, create, or edit room assignments.

  • Handle reservations from any source, including direct online bookings, bookings through third party websites, or group blocks to OTA/GDS providers and travel agents, and view all reservations in one place.

  • Create guest profiles automatically which include guest information, preferences, booking history, and more, meaning staff can provide a personalized and enhanced guest experience. Data can also be synced with third party CRM tools for simple data management.

  • Manage multiple revenue streams, payments, taxes, and accounts with roomMaster’s bookkeeping and chart tools. Users can also gain business insight on finances and revenue using collected data to create reports and make smarter business decisions.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support

    Training options

    In Person
    Documentation
    Webinars
    Live Online
    Videos

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    roomMaster pricing information

    Value for money

    4.0

    /5

    65

    Starting from

    195

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    roomMaster features

    Functionality

    4.1

    /5

    65

    Total features

    38

    4 categories

    Most valued features by users

    Reservations Management
    Online Booking
    Booking Management
    Third-Party Integrations
    Reporting/Analytics
    Payment Processing
    Inventory Management
    Housekeeping Management

    Functionality contenders

    roomMaster users reviews

    Overall Rating

    4.3

    /5

    65

    Positive reviews

    83

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.34/10
    Rating distribution

    5

    4

    3

    2

    1

    40

    14

    5

    4

    2

    Pros
    The technical support team was terrific. Responsive, available, knowledgeable, helpful and patient.
    It is also important to mention that the customer support team is amazing and always helpful.
    Its the Best and would recommend to those that is less than 100 inventory. Most boutique and from backpacker to Luxury Hotels in Fiji uses Room Master.
    Cons
    We had a virus from an email a few years back and lost data.).
    The support is awful and only try to make you pay as much as possible - Never any help with anything before they see the amount in account.
    It is time consuming and unintuitive. The system hard to grasp and to use properly.

    Overall rating contenders

    AvatarImg
    AvatarImg

    Michael L.

    Hospitality, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Hotel Software for 60 room property

    Reviewed 6 years ago

    Very happy, software is reliable, has never crashed , very stable

    Pros

    I have used Room master for over 18 years . it is very user friendly, easy to use, the changes and upgrades to new features happen regularly.

    Cons

    There is really nothing i dont like, there are forumsd to provide feedback and it gets taken on board

    Vendor response

    Michael, Thank you so much for taking the time to write this review. Your comments and feedback are appreciated. Looking forward to the next 18 years of the relationship! Kent H.

    WD
    AvatarImg

    William D.

    Hospitality, 11-50 employees

    Used other for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

    Share this review:

    Expensive customer support and hardware costs. We then had to pay to get our database.

    Reviewed 4 years ago

    We tried to upgrade the software to their newer cloud-based software. We specifically had to change software because their website booking module we used on our own website (we owned the software) was no longer being supported/continued. We had to either upgrade to their web-based system or upgrade the software entirely to their new in house (server) platform with a lot of new hardware needed. We did...

    Pros

    The software is easy to pick up and figure out without too much training. The software and system we had was server/property-based and owned. That was important because internet access was spotty until we had a dedicated fiber line installed.

    Cons

    The software we owned outright was being discontinued for support using the Roommaster online booking engine widget we used on our own website. To upgrade we needed a new server and more new hardware then our budget would allow. We were trying to get away from Windows computers because of the the security maintenance needed for PC systems. (We had a virus from an email a few years back and lost data.) We ultimately went with a cloud-based system that could run with inexpensive Chromebooks (easy security maintenance). Roommaster wanted us to pay to get your own database information out of their system when we wanted to leave their software.

    Vendor response

    Thank you for taking the time to provide the review. In January 2019, InnQuest announced the consolidation of the roomMaster solution, ending the legacy Edition Model. roomMaster is now offered as one solution either as a fully hosted cloud PMS, an on-premise Server based install and even a lite version that is 100% Web Based. Support was ended for the legacy editions for many reasons, but mostly...

    CW
    AvatarImg

    Chris W.

    Hospitality, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

    Share this review:

    Not designed with the end user in mind

    Reviewed 6 years ago
    Pros

    Easy to use. Simplistic. Basic features only. Able to do the job of check-in and out. Ok for the basic price.

    Cons

    Lacks functionally, the ability to modify certain fields and lack of company response to bugs or needed changes. Customer support VERY limited and pricey.

    Vendor response

    Chris, Thank you for taking the time to review roomMaster. roomMaster is scalable to meet the needs of almost any hotel operation. The software comes in 3 different editions and each one increasingly adds more functionality to the software. We see that you have spoken to our Sales Team about upgrading your software to the next edition to gain additional functionality. We would encourage you to revisit...

    MN
    AvatarImg

    Marlon N.

    Hospitality, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The MOST COMPLET, feaure rich, yet so user-friendly PMS

    Reviewed 5 years ago

    RoomMaster is a feature rich easy to use PMS. It has its own booking engine, iQ-WebBook, which is very easy to use and helps increase direct bookings. AddOns are automatically entered in the client's reservation, which is wonderful! The booking engine can also be setup to automatically charge credit card deposits through Shift4 payment processor; which are also entered into the reservation! This system also has a pace booking report which provides booking trends to plan your pricing strategy! Overall I am so pleased and amazed by RoomMaster and its features! Would to change it for another!!

    Pros

    RoomMaster is The MOST COMPLETE yet so user-friendly PMS. Whether you are running a small, med or large Resort/Hotel; from room setup, creating rate codes & rates to entering a reservation and processing payments with Shift4 payment system. This is definitely one of the best PMS in the market. This system has it's on booking engine which pulls room rate information from the PMS it self, which saves...

    Cons

    I am very pleased with RoomMaster and all its features. The software is also updated with many great features each year. No complaints!

    Vendor response

    Marlon, Thank you so much for your review. We are proud to partner with your award winning property and team! Sincerely, Kent Howard, Vice President

    JP
    AvatarImg

    Jonathan P.

    Hospitality, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Solid, user-friendly PMS

    Reviewed 7 years ago

    I'm happy with roomMaster. We have it in 6 of our hotels and will continue looking to it for future hotels we acquire. Thank you!

    Pros

    #1 most important thing for us is for the team members to not only be able to do basic functions easily but also do the more advanced processes (splitting charges, direct billing, packages, etc.) easily, too. A PMS must be easily operated by the people who need it to run as smooth as possible when working with a guest. roomMaster satisfies this for our hotels. Reservations are easy to make - even...

    Cons

    Continued improvements to pace reports would be the #1 thing I would like to see. They have made great strides, and, frankly, one doesn't see many PMS software that does this exactly to one's liking. RM team is open to suggestions and does make changes throughout the year with new updates and upgrades.

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