roomMaster Pricing, Features, Reviews & Comparison of Alternatives


Cloud or on-premise hotel property management

4.27/5 (47 reviews)

roomMaster overview

roomMaster is an all-in-one hotel property management software (PMS) for hotels of all sizes, with front desk management, reservations management, and guest profiles. Suitable for independent boutiques, resorts, business hotels, or chain hotels, roomMaster is designed with the tools needed to manage the day-to-day tasks required for running a hotel and providing an enhanced guest experience.

In order to help businesses manage their guests, roomMaster provides a front desk feature which can be used to view and manage reservations, check-in and check-out guests, handle walk-ins, manage housekeeping, access the guest database, and more, from one screen. When dealing with walk-in guests, front desk employees can view availability and rates by room type or room number and confirm the booking within roomMaster. All guests are automatically assigned a guest profile which contains data such as contact details, bookings, and detailed stay histories, meaning staff can provide a personalized experience based on guest preferences.

Bookings can be managed within roomMaster with an availability indicator and occupancy forecasts, and integration with other applications means booking data can be automatically synchronized across platforms. roomMaster can also connect directly to third party booking sites like Expedia and to bypass third party fees. In order to engage guests, roomMaster facilitates the creation of custom HTML confirmation, pre-arrival, and post-departure emails, and Room Ready notifications can be set up to inform guests when their room is available to check-in.


Starting from
Pricing options
Free trial
Value for money
View Pricing Plans


Business size



United States, Canada

Supported languages

roomMaster screenshot: The calendar view provides an overview of availability by room type and priceInnQuest Software roomMasterroomMaster screenshot: View daily arrivals and departures to prepare for check-in and check-outroomMaster screenshot: Use the drag and drop interface to edit room bookings roomMaster screenshot: From the main screen users can enter shortcuts to quickly carry out common commandsroomMaster screenshot: Guest profiles are automatically created for each client with contact information, preferences, booking history, and moreroomMaster screenshot: Manage reservation from any source including direct bookings and group blocks for OTA/GDS providers

roomMaster reviews

Value for money
Ease of use
Customer support
Jonathan Pack

Solid, user-friendly PMS

Used daily for 2+ years
Reviewed 2017-09-22
Review Source: Software Advice

I'm happy with roomMaster. We have it in 6 of our hotels and will continue looking to it for future hotels we acquire. Thank you!#1 most important thing for us is for the team members to not only be able to do basic functions easily but also do the more advanced processes (splitting charges, direct billing, packages, etc.) easily, too. A PMS must be easily operated by the people who need it to run as smooth as possible when working with a guest. roomMaster satisfies this for our hotels. Reservations are easy to make - even when doing direct billing, travel agent tracking, marketing tracking, group tracking, etc. Availability is easy to see as well with multiple views and parameters to adjust. Creating guest profiles, pulling reports, running housekeeping, tracking maintenance items, tracking lost & found - they are all easy and straight forward. No hidden areas that are hard for team members to find. As a manager, it's simple to create rates, set restrictions, yield, get out to OTA's, control reports, create custom reports, control users, etc. It's really a great program.

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jenn holderied

easy to work with

Used daily for 2+ years
Reviewed 2017-09-22
Review Source: Software Advice

overall wonderful software and companyit is very user friendly updated are constant and responsive to the needs and suggestions of clients customer support is friendly, responsive and knowledgeable reporting is great - if the report you want does not exist you can pay to have it created texting service is the best

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Joe Rainima

Best for Small Resorts

Used daily for 2+ years
Reviewed 2016-09-22
Review Source: Capterra

I have been using Room Master for the last 3 years. After having use Opera from a Corporate 5 star Resort -and moving to a 51 Inventory Resort - I would say the System is user friendly and very well detailed. The Room Master local rep is always available 24/7 when ever we need their assistance. The System is user friendly, GDS / OTA INtegration is Spot on, Reports were very well detailed and can even be converted to Excel or Pdf, Marketing, Revenue Reports and Group management was too good. I would say the previous review is not True BUT lacks training and knowledge of how room Master works. Room Master only have one fee which only paid Yearly or depends on Contract. We were never charge by percentage of every Online bookings. I would highly recommend using Room Master for small resorts as it is a Professional, Details and user friendly PMS.... Would rate Room Master 10/10 Group Management Marketing Management Online Booking Reservations Management reports are too detailed

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Stacy Lavoie

Great product!

Used daily for 2+ years
Reviewed 2018-10-15
Review Source: Capterra

Easy to use, this program does it all when it comes to hotel management!Makes managing a hotel a breeze, from guest check in/out, to POS, to internal messaging, this program does it all. Allows you to block off certain rooms for various reasons, easy information entry for guests, profiles easily updated and accessible. Color coded to ensure easy understanding of guest activity. Colors can even be customized. Tells you who did what within the program so you can go back and figure out which user modified reservations/information. Allows for easy information entry and sales from gift shop/restaurant.

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Stefano M.

Great functionality for very very fair price

Used daily for 1-2 years
Reviewed 2016-07-20
Review Source: Capterra

The software is very simple to get set up. I downloaded the demo and started setting up my database right away. I was contacted by Kent by the end of the day and did some minor tweaks. After 1 week of trying the software, I was convinced by the software. Chuck sent me a very fair quote and we did the deal. I set up an install time for the next week and that was it. I am stunned on how fast I was able to be up and running and how simple and easy the software is. You would think that the software would not have all the features of the larger more expensive hotel PMS but that is not true. roomMaster has all of the functionality for a very fair price. With the price I saved, I did a marketing campaign. I also started using the channel manager and the online booking engine.-price -feature rich software -customer support answers the phone and not an answering machine

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roomMaster pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Prices starting at $195 / month for 1 - 39 rooms. Contact innQuest for a pricing quote.

roomMaster features

Automatic Notifications
Booking Management
Online Booking Integration
Price Management
Reservations Management
Third Party Integration

API (38 other apps)
Activity Dashboard (31 other apps)
Availability Management (34 other apps)
Billing & Invoicing (30 other apps)
Billing Rate Management (29 other apps)
Calendar Management (53 other apps)
Channel Management (48 other apps)
Credit Card Processing (42 other apps)
Discount Management (25 other apps)
Electronic Payments (36 other apps)
Invoice Management (33 other apps)
Multi-Channel Management (25 other apps)
Reporting & Statistics (37 other apps)
Room Booking (46 other apps)

Additional information for roomMaster

Key features of roomMaster

  • GDS / OTA integration
  • Reservations management
  • Single / group reservations
  • Revenue reporting
  • Group management
  • Housekeeping management
  • Activities booking
  • Front office management
  • Rate management
  • Maintenance scheduling
  • Multi-channel marketing
  • Online booking integration
  • Booking management
  • POS
  • CRM integration
  • Task scheduling
  • Price management
  • ACH payment processing
  • Third party integration
  • Built-in database
  • Budgeting & forecasting
  • Client database
  • Customer history
  • Customizable reporting
  • Customer experience management
  • PCI DSS compliance
  • Availability indicator
  • Drag & drop interface
  • Automatic notifications
  • Multi-location
View All Features


Manage the front desk with tools for managing reservations, checking guests in and out, controlling housekeeping, accessing the guest database, managing billing, and more, all from one screen.

View availability indicators and price rates by room type or room number when managing walk-in or phone bookings, with a drag & drop feature to control, create, or edit room assignments.

Handle reservations from any source, including direct online bookings, bookings through third party websites, or group blocks to OTA/GDS providers and travel agents, and view all reservations in one place.

Create guest profiles automatically which include guest information, preferences, booking history, and more, meaning staff can provide a personalized and enhanced guest experience. Data can also be synced with third party CRM tools for simple data management.

Manage multiple revenue streams, payments, taxes, and accounts with roomMaster’s bookkeeping and chart tools. Users can also gain business insight on finances and revenue using collected data to create reports and make smarter business decisions.