roomMaster Pricing, Features, Reviews & Comparison of Alternatives

roomMaster

Cloud or on-premise hotel property management

4.33/5 (48 reviews)

roomMaster overview

roomMaster is an all-in-one hotel property management software (PMS) for hotels of all sizes, with front desk management, reservations management, and guest profiles. Suitable for independent boutiques, resorts, business hotels, or chain hotels, roomMaster is designed with the tools needed to manage the day-to-day tasks required for running a hotel and providing an enhanced guest experience.

In order to help businesses manage their guests, roomMaster provides a front desk feature which can be used to view and manage reservations, check-in and check-out guests, handle walk-ins, manage housekeeping, access the guest database, and more, from one screen. When dealing with walk-in guests, front desk employees can view availability and rates by room type or room number and confirm the booking within roomMaster. All guests are automatically assigned a guest profile which contains data such as contact details, bookings, and detailed stay histories, meaning staff can provide a personalized experience based on guest preferences.

Bookings can be managed within roomMaster with an availability indicator and occupancy forecasts, and integration with other applications means booking data can be automatically synchronized across platforms. roomMaster can also connect directly to third party booking sites like Expedia and Booking.com to bypass third party fees. In order to engage guests, roomMaster facilitates the creation of custom HTML confirmation, pre-arrival, and post-departure emails, and Room Ready notifications can be set up to inform guests when their room is available to check-in.
www.innquest.com

Pricing

Starting from
$195/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe and 5 other markets, Germany, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
roomMaster screenshot: The calendar view provides an overview of availability by room type and priceInnQuest Software roomMasterroomMaster screenshot: View daily arrivals and departures to prepare for check-in and check-outroomMaster screenshot: Use the drag and drop interface to edit room bookings roomMaster screenshot: From the main screen users can enter shortcuts to quickly carry out common commandsroomMaster screenshot: Guest profiles are automatically created for each client with contact information, preferences, booking history, and moreroomMaster screenshot: Manage reservation from any source including direct bookings and group blocks for OTA/GDS providers

roomMaster reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.1
  4.2
  4.3
Marlon Naj

The MOST COMPLET, feaure rich, yet so user-friendly PMS

Used daily for 2+ years
Reviewed 2019-11-12
Review Source: Capterra

RoomMaster is a feature rich easy to use PMS. It has its own booking engine, iQ-WebBook, which is very easy to use and helps increase direct bookings. AddOns are automatically entered in the client's reservation, which is wonderful! The booking engine can also be setup to automatically charge credit card deposits through Shift4 payment processor; which are also entered into the reservation! This system also has a pace booking report which provides booking trends to plan your pricing strategy! Overall I am so pleased and amazed by RoomMaster and its features! Would to change it for another!!

Pros
RoomMaster is The MOST COMPLETE yet so user-friendly PMS. Whether you are running a small, med or large Resort/Hotel; from room setup, creating rate codes & rates to entering a reservation and processing payments with Shift4 payment system. This is definitely one of the best PMS in the market. This system has it's on booking engine which pulls room rate information from the PMS it self, which saves work, unlike other booking engines, whereby you have to enter information all over! The booking process is so easy, payments are processed and immediately integrated into the PMS. Not to mention AddOns are automatically entered into the PMS as well, for the date the client chooses; this is all amazing. Reports are easy to create and are very informative. I am so amazed by the pace booking analysis report, which provides me with the right information; booking trends, especially now that I am using Yield Management to maximize room revenue! This is an awesome feature which many PMS lack. I have also assisted another property in my area, San Ignacio Belize, in making the most of this feature rich PMS.

Cons
I am very pleased with RoomMaster and all its features. The software is also updated with many great features each year. No complaints!

Response from InnQuest Software


Marlon,

Thank you so much for your review. We are proud to partner with your award winning property and team!

Sincerely,

Kent Howard, Vice President

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jonathan Pack

Solid, user-friendly PMS

Used daily for 2+ years
Reviewed 2017-09-22
Review Source: Software Advice

I'm happy with roomMaster. We have it in 6 of our hotels and will continue looking to it for future hotels we acquire. Thank you!

Pros
#1 most important thing for us is for the team members to not only be able to do basic functions easily but also do the more advanced processes (splitting charges, direct billing, packages, etc.) easily, too. A PMS must be easily operated by the people who need it to run as smooth as possible when working with a guest. roomMaster satisfies this for our hotels. Reservations are easy to make - even when doing direct billing, travel agent tracking, marketing tracking, group tracking, etc. Availability is easy to see as well with multiple views and parameters to adjust. Creating guest profiles, pulling reports, running housekeeping, tracking maintenance items, tracking lost & found - they are all easy and straight forward. No hidden areas that are hard for team members to find. As a manager, it's simple to create rates, set restrictions, yield, get out to OTA's, control reports, create custom reports, control users, etc. It's really a great program.

Cons
Continued improvements to pace reports would be the #1 thing I would like to see. They have made great strides, and, frankly, one doesn't see many PMS software that does this exactly to one's liking. RM team is open to suggestions and does make changes throughout the year with new updates and upgrades.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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jenn holderied

easy to work with

Used daily for 2+ years
Reviewed 2017-09-22
Review Source: Software Advice

overall wonderful software and company

Pros
it is very user friendly updated are constant and responsive to the needs and suggestions of clients customer support is friendly, responsive and knowledgeable reporting is great - if the report you want does not exist you can pay to have it created texting service is the best

Cons
if roommaster does not 100% interface with another product, (meaning that the majority of the functionality works, but one items does not pull over correctly) if the other vendor is not "certified by innquest", the attitude of innquest is "well we did not tell you that it would interface so it is not our problem. Although I can see that perspective, it does not make me feel very valued as a customer. There is no way that Innquest would have the time of staff to "certify" every vendor every potential client may want to use. I have had this happen to my business with two separate products that we find very useful to our business - navis, a reservations software and Resorts and Lodges had functionality that would have a pop up appear if guests were existing our website. On both occasions I found Innquest stringent and inflexible of assisting us in finding solutions. Which is the opposite of the type of service i usually receive from you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Joe Rainima

Best for Small Resorts

Used daily for 2+ years
Reviewed 2016-09-22
Review Source: Capterra

I have been using Room Master for the last 3 years. After having use Opera from a Corporate 5 star Resort -and moving to a 51 Inventory Resort - I would say the System is user friendly and very well detailed. The Room Master local rep is always available 24/7 when ever we need their assistance. The System is user friendly, GDS / OTA INtegration is Spot on, Reports were very well detailed and can even be converted to Excel or Pdf, Marketing, Revenue Reports and Group management was too good. I would say the previous review is not True BUT lacks training and knowledge of how room Master works. Room Master only have one fee which only paid Yearly or depends on Contract. We were never charge by percentage of every Online bookings. I would highly recommend using Room Master for small resorts as it is a Professional, Details and user friendly PMS.... Would rate Room Master 10/10

Pros
Group Management Marketing Management Online Booking Reservations Management reports are too detailed

Cons
IQ World Link - But its not too often as long as internet is working and staff are trained to check on Connections

Response from InnQuest Software


Joe, thank you for the feedback, it is appreciated. We will continue to improve our training and support process, feedback like this is an important part of how we can become better. We need your continued comments and support, thanks again!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stacy Lavoie

Great product!

Used daily for 2+ years
Reviewed 2018-10-15
Review Source: Capterra

Easy to use, this program does it all when it comes to hotel management!

Pros
Makes managing a hotel a breeze, from guest check in/out, to POS, to internal messaging, this program does it all. Allows you to block off certain rooms for various reasons, easy information entry for guests, profiles easily updated and accessible. Color coded to ensure easy understanding of guest activity. Colors can even be customized. Tells you who did what within the program so you can go back and figure out which user modified reservations/information. Allows for easy information entry and sales from gift shop/restaurant.

Cons
Auto logs you out after 15 minutes of inactivity, making difficult at times to get things done on-the-fly!

Response from InnQuest Software


Stacy,

Thank you so much for taking the time to review roomMaster. Your feedback is much appreciated.

Logging off - the software is required to do this for PCI Compliance for any user profile that has access to Setup and Configuration. You could create a second User Profile that you use just for Configuration Changes, then use the other profile for normal use of the software. Contact our Support Team if you need help with that.

Thank you again!

Kent H.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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roomMaster pricing

Starting from
$195/month
Pricing options
Free trial
Subscription
View Pricing Plans

Prices starting at $195 / month for 1 - 39 rooms. Contact innQuest for a pricing quote.

roomMaster features

Automatic Notifications
Booking Management
Online Booking Integration
Price Management
Reservations Management
Third Party Integration

API (65 other apps)
Activity Dashboard (54 other apps)
Availability Management (51 other apps)
Billing & Invoicing (45 other apps)
Billing Rate Management (40 other apps)
Calendar Management (74 other apps)
Channel Management (69 other apps)
Credit Card Processing (59 other apps)
Discount Management (41 other apps)
Electronic Payments (51 other apps)
Invoice Management (48 other apps)
Multi-Channel Management (41 other apps)
Reporting & Statistics (65 other apps)
Room Booking (62 other apps)

Additional information for roomMaster

Key features of roomMaster

  • GDS / OTA integration
  • Single / group reservations
  • Revenue reporting
  • Group management
  • Housekeeping management
  • Activities booking
  • Front office management
  • Rate management
  • Automatic notifications
  • CRM integration
  • Client database
  • Customer history
  • Customizable reporting
  • Multi-location
  • POS
  • Task scheduling
  • Third party integration
  • Budgeting & forecasting
  • Drag & drop interface
  • PCI DSS compliance
  • Multi-channel marketing
  • Price management
  • Built-in database
  • Maintenance scheduling
  • Reservations management
  • Online booking integration
  • Availability indicator
  • ACH payment processing
  • Booking management
  • Customer experience management
View All Features

Benefits

Manage the front desk with tools for managing reservations, checking guests in and out, controlling housekeeping, accessing the guest database, managing billing, and more, all from one screen.

View availability indicators and price rates by room type or room number when managing walk-in or phone bookings, with a drag & drop feature to control, create, or edit room assignments.

Handle reservations from any source, including direct online bookings, bookings through third party websites, or group blocks to OTA/GDS providers and travel agents, and view all reservations in one place.

Create guest profiles automatically which include guest information, preferences, booking history, and more, meaning staff can provide a personalized and enhanced guest experience. Data can also be synced with third party CRM tools for simple data management.

Manage multiple revenue streams, payments, taxes, and accounts with roomMaster’s bookkeeping and chart tools. Users can also gain business insight on finances and revenue using collected data to create reports and make smarter business decisions.