Hostaway vs HotelRunner

Guesty Lite

Hostfully

Hospitable.com

Jezzam

Vertical Booking

omniBookings

Compare Hostaway and HotelRunner based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

DoorLoop

DoorLoop is property management software built for speed and the smart choice for people who take growth seriously. DoorLoop helps property managers and owners automate residential & commercial portfolios, from rent collection, screening, accounting, & maintenance, all in one place.

ResMan

ResMan simplifies multifamily & affordable housing management. Effortless finances, seamless engagement, robust marketing, and compliance made easy. User-friendly interface, real-time insights, unparalleled support. Elevate your property management experience. Choose ResMan today.

Buildium

Buildium is a comprehensive property management software that helps property managers streamline their day-to-day operations. With features like property accounting, online leasing, resident portals, and maintenance management, Buildium provides a centralized platform to control tasks, offer top-notch experiences, and uncover new revenue opportunities.

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform. 

Grow your business, automate guest communication, sync listings across channels like Airbnb, and boost direct bookings from one unified platform.

Access Controls/Permissions

Accounting

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Availability Indicator

Availability Management

Billing & Invoicing

Billing Rate Management

Booking Management

Booking Notes

Built-in Accounting

Calendar Management

Calendar Sync

Campaign Management

Catering Management

Channel Analytics

Channel Management

Collaboration Tools

Commission Management

Communication Management

Contact Management

Content Management

Credit Card Processing

Customer Database

Customer History

Customer Support

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Synchronization

Discount Management

Document Management

Drag & Drop

Dynamic Pricing

Electronic Payments

Electronic Signature

Email Management

Email Templates

Employee Management

Event Calendar

Expense Tracking

Extended Stay

Financial Management

For Hospitality Industry

For Vacation Rentals

Front Desk Management

GDS/OTA Integration

Guest Check-in/Check-out

Guest Communications

Guest Experience Management

Guest Tracking

Housekeeping Management

Inbox Management

Incentive Management

Inventory Control

Inventory Management

Inventory Tracking

Invoice Management

Lead Management

Listing Management

Loyalty Program

Maintenance Management

Maintenance Scheduling

Marketing Automation

Marketing Management

Mobile Access

Mobile App

Multi-Channel Campaigns

Multi-Channel Distribution

Multi-Channel Management

Multi-Channel Marketing

Multi-Channel Sync

Multi-Currency

Multi-Language

Multi-Location

Multi-Property

Occupancy Management

Online Booking

Online Payments

Opportunity Management

Order Management

Owner Portal

Owner Statements

Partner Management

Partner Portal

Payment Processing

Performance Metrics

Pipeline Management

Point of Sale (POS)

Price/Margin Management

Promotions Management

Property Database

Property Management

By industry, Hostaway reviewers are most commonly professionals in hospitality (46%). The most frequent use case for Hostaway cited by reviewers is channel management (52%).

Users and use cases

Some reviewers appreciate Hostaway’s transparent pricing and say the included features justify the cost, especially for larger portfolios. However, some users report high costs for small operators, hidden fees, and insufficient pricing transparency.

Value for money

The Hostaway integrations most frequently cited by reviewers are: Stripe (a payment processing product rated 4.6 out of 5 for its integration with Hostaway), PriceLabs (a revenue management product, 4.8), and Vrbo (a vacation rental product, 4.2).

Integrations

Hostaway is a channel management program offering key features such as data synchronization, guest communications, calendar management, reservations management, channel management, and online booking, among others.

Hostaway

Web-based

Android

Windows

Linux

iPad

iPhone

Virtual Assistant – Guest Services Agent

The platform is user-friendly and offers a wide range of features that help streamline our property management tasks — from automated messaging and channel management to calendar syncing and reporting.

Partner

Unlike many other platforms that provide instant access, Hostaway requires you to move through several stages: an initial call with a sales representative, signing the paperwork, and then scheduling onboarding sessions. Because each step involves booking time with different teams, the full process took about two weeks.

Property Manager

From syncing channels to configuring fees and customizing the booking engine, [sensitive content hidden] made sure I understood not just how to do things, but why they mattered. While the platform itself has a learning curve and setup can be time-consuming, having a dedicated onboarding specialist like [sensitive content hidden] made it feel manageable and even empowering.

The platform's ability to reliably sync calendars, listings, and pricing across major Online Travel Agencies (OTAs) like Airbnb, Vrbo, and Booking.com, all from one centralized dashboard, is a massive time-saver.

This feature effectively eliminates the anxiety of double-bookings and ensures maximum visibility across all sales channels, which is absolutely critical for scaling a property management business.

Airbnb Host

The integration with Airbnb, Booking.com, and other OTAs is seamless, and the automated messaging and calendar syncing save a lot of time.

Business Owner

I had a great start with an excellent onboarding process, and my tutor, [sensitive content hidden], was truly exceptional. Although I faced some issues with a few of my landlords and had to begin with fewer listings than planned in my contract, Hostaway handled my refund request quickly and without any issues after three months.

Manager

Managing listings, calenders, and messages across different booking platforms is convenient, and the automation features help reduce some of the manual work.

Operations Manager

Value for Money: The platform’s ability to centralize booking management, sync calendars, and automate payments has proven to be an essential investment.

Hostaway’s platform is incredibly intuitive and well-designed; it makes managing reservations, calendars, and messages across multiple platforms effortless.

Guest Relation Specialist

It would be very helpful if features such as the host cancellation policy could be displayed directly on the home screen, so there is no need to open the reservation details to access that information.

director

Ideally also be able to change rates based on day per week to extend to the whole calander with then % increase for high yeilding peak periods like airbnb has

Owner

Overall the sales pitch was misleading and oversimplified the process, several months were wasted and we suffered a three month loss of cost before we could even integrate.   Once we started integrating we did get more help and were very pleased with our onboarding specialist, [sensitive content hidden], who was patient, helpful and responsive.

Marketing Specialist

A more structured, continuous onboarding would help new team members feel more confident and better prepared, and it would also speed up the overall process, allowing potential issues to surface and be resolved more quickly. But he sessions we did were clear and helpful, just a bit too short.

Area Manager

The most likeable aspect is the automated features for important tasks such as messaging, pricing, and cleaning schedules, saving more time, hence more income!

owner

Due to the lack of price syncing, a reservation was made during my busiest week for almost $400 less than the pricing set on Hostaway.

The platform saves us a huge amount of time by automating daily tasks and syncing our listings perfectly across platforms.  

Tourist manager

Customer support, Booking, User interface, Easy, messaging via inbox, automations, templates, payment links

Owner and Manager

Having all the online listing sites in one location is very helpful for managing reservations, communications, and other tasks.

Every time there is an issue where the integration fails or the pricing doesnt disply correctly, it takes them a minimum of 4 days to reply & they don't always solve the issue.

Some reports and analytics could be more customizable, and occasional syncing delays between channels can cause minor inconveniences.

Founder

The only point to add was that I was told originally we could bulk export contacts details from previous booking channels before using Hostaway, but Hostaway doesn't have that feature.

President

The onboarding process was incredibly smooth— their team guided us step-by-step, from channel integration to customizing settings and reporting.

Broker

He was also super creative and able to help me with logo ideas, color schemes, and ideas to help get more bookings.

STR Property Manager, Guest Concierge

sensitive content hidden] training approach is both insightful and engaging — she breaks down complex processes into simple, relatable analogies that make learning effortless.

Setting up the financial formulas has been more complex than expected, and I sometimes feel that automated replies from support don’t fully address these specific needs.

Should be able to permanently set Seasonal Rates without having to manually block calendars and adjust pricing from there.

It’s a powerful platform that significantly improves efficiency when managing multiple properties, and the support from [sensitive content hidden]

Head Admin

The reporting functions, while useful, could be more customisable to better suit different property types and operational needs.

The ability to track and see everything related to reservations, revenues, and owner payouts/statements all in one place.  

He took time to talk to me when I needed help on the support line, and then since I still needed help, he set up a meeting with me and helped me with several issues over the course of 30 minutes.

Property Manager CEO

The worst part was when [sensitive content hidden]  crossed a serious line: he privately messaged my mother, spamming her with emotional appeals and attempting to guilt-trip us into signing up.

Director

The system is more complex than I imanaged but with the support and understanding from  [sensitive content hidden] helped me overcome this quickly and understand how to use it more efficiently and save me time.

What I like most about Hostaway is how organized and efficient the platform is for managing multiple short-term rentals.

Managing Director

Hostaway provides a highly professional and well-structured system for managing vacation rentals.

It gets the job done, but certain features could be more user-friendly or streamlined — especially when navigating reports or setting up automations.

sensitive content hidden] did an outstanding job guiding me through the setup. While many platforms simply point you to their “intuitive” software and leave you to figure things out, Hostaway offered something rare these days: real human support.

She provided not just information, but valuable insights and best practices that will help us operate more efficiently long after the onboarding is complete.

Hostaway has been an absolutely incredible partner for our business. While the initial learning curve was bumpy—which is expected when migrating to or starting with any sophisticated property management system (PMS)—the commitment of their team made all the difference.

The platform is cost-efficient, user-friendly, and packed with features that make managing my properties so much easier.

The channel manager is rock solid, and the automation features are saving my team significant time, which is our top priority.

The phone app needs a simple way to see how much rent is earned for any month. And there needs to be a sound all of its own for anything to do with HostAway , i.e. a guest sends a question, inquiry, a new booking, etc

It ties various short term rental applications into one dashboard such as posting on multiple sites, reservation calendar management, revenue tracking.  

Ownere

It doesn't allow for a full customization of the checking experience (guest id scanning, conditional triggers for releasing virtual keys) which requires the use of a 3rd party software - but they do have plenty of options

Company director

It's pretty annoying because I have to access my computer, and it's not always possible (or to erase the app from the phone and re install It afterwards)

All the integrations and setting to automatize your business, comunication with guests, financial reports, booking engine, all the stuff is studied to really have a 100% control of your business.

I want to teach an AI replying module, so when the system suggests a reply and I don't like it, I want to be able to improve future replies after editing and saving the suggested reply version.

Access to all information and listings in one place, the syncing of Booking.com and Airbnb calendar and inbox and the option to allow cleaners to view bookings as well.

Owner and Managing Director

Also don't like that automated message templates do not allow you to edit the Event trigger.  

Hostaway vs HotelRunner Comparison (2026)

Hostaway

HotelRunner

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives