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Hostaway

Vacation rental software for property management companies

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Hostaway Pricing, Features, Reviews and Alternatives

Hostaway product overview

Price starts from

No info

What is Hostaway?

"Hostaway is a unique vacation rental software that offers deep channel integrations and support. Hostaway provides property managers with the flexibility of the most advanced solutions while being easy to use.

Key benefits of using Hostaway

  • Users can manage multiple channels, including Airbnb, Booking.com, TripAdvisor, and Expedia, with calendar updates, bookings, availability, rates, and more synchronized across all channels.

  • Direct bookings can be entered by users in the Hostaway dashboard, and dates can also be manually blocked across all channels.

  • Users can send messages directly to Airbnb guests by mobile app and to other guests using the guest email. All messages are collected by one unified mailbox.

  • Emails can be sent to guests, with the option to create templates and automate booking, arrival, pre-stay, and after check-out emails.

  • Custom property websites, with booking request and payment processing capabilities, can be created with Hostaway, enabling users to accept bookings directly from guests.

  • Unlimited team members can be added to the software to assign them tasks to and give restricted access based on profile. For example the cleaners have access to calendar and tasks but no financial details, the bookkeeper have complete view on the finance part of the business and the property owner have access to only it's own listing details.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    24/7 (Live rep)
    Knowledge Base
    Chat
    FAQs/Forum
    Phone Support

    Training options

    Documentation
    Live Online
    Videos
    Webinars
    In Person

    Hostaway pricing information

    Value for money

    4.7

    /5

    164

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Hostaway features

    Functionality

    4.5

    /5

    164
    Total Features98 4 categories

    Most valued features by users

    Reservations Management
    Booking Management
    Online Booking
    Reporting & Statistics
    Payment Processing
    Room Booking
    Reporting/Analytics
    Calendar Management

    Functionality contenders

    Hostaway users reviews

    Overall rating

    4.7

    /5

    164

    Positive reviews

    95%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.28/10
    Rating distribution

    5

    4

    3

    2

    1

    131

    24

    5

    1

    3

    Pros
    I like this company, their culture, and their obvious commitment to the client. The software is very intuitive, user-friendly, and has a fantastic design.

    JL

    Jamie L.

    It has been good working with them and the customer support has been wonderful. The learning curve is really steep so it just takes time to get things really set up and understood.

    tl

    teddy l.

    How it is able to help with so many aspects of my business. I love how I can use it to help with guest communications or just use it to sync calendars.

    EG

    Elizabeth G.

    Cons
    Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.

    ca

    christopher a.

    Constant double bookings and horrible support.

    RY

    Roy Y.

    Response time can be delayed due to timezone challenges.

    EP

    Erica P.

    Overall rating contenders

    Overall Rating

    Hostaway the new industry leader in PMS

    Reviewed 2 months ago

    Transcript

    Mike: Hi, I'm Mike, the operations manager. I give Hostaway five out of five. Please click below for...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great system

    Reviewed 3 months ago
    Pros

    Great system with all the bells and whistles to manage bookings across multiple channels

    Cons

    Some data from the channels missing that would make financial reporting more accurate

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Hostaway -- best ease of use and amazing support

    Reviewed 2 months ago
    Pros

    I checked out probably 20 different PMS solutions, and had individual demos of about 10. Hostfully was in my top 3, here's why I went with them. 1). Easy interface, web-app enabled for 90% of what my managers need to do day to day, so it's easy to deal with on the go. 2). Top tier API integrations with the platforms I cared most about, VRBO and AIRBNB. 3). Their sales rep was really knowledgable...

    Cons

    Nothing that has bothered me yet. I think it would be nice if there was a bit more pricing tools and options, but if you are connecting to a third party Pricing Management solution (which I'm going to be doing soon) then it doesn't really impact your workflow.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Not suitable for guesthouse

    Reviewed 4 months ago
    Pros

    Easy setup, good and responsive support team

    Cons

    The software is really not suitable for a daily use for Guesthouse. It had major operational flaws : - it's not possible to change the room of the guest in the property if reservation is from a channel manager - not possible to see easyly what is the balance of each reservation, need to make a lot of click - really complicated to add items (like breakfast) and then bill them - booking.com integration problem - if the client change his reservation on booking.com , it will create a duplicated reservation and need to contact support to remove the other one The booking engine is really complicated with no translation, only english. They propose google translation but the integration is messy.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Installation Support is the best I have ever seen

    Reviewed 4 months ago

    Such a great use of my limited time. As the owner, I want to know what the software can do. By having one one one sessions, I am able to do that without having to depend on technical staff that may not recognize the business importance of such features.

    Pros

    I get to have an unlimited amount of sessions with techs that really know the system. The system has a lot of nifty features which I would never have been able to use without this wonderful onboarding process.

    Cons

    Minimum of 3 listings. I am paying for something I may use in the future but not right now. Although, based on my experience so far, it is well worth it.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Hostaway the new industry leader in PMS

    Reviewed 2 months ago

    Excellence! this is a team of dedicated professionals that are focused on any size buisness that onboards here. Whether it is 5 properties or 50 the expertise here is amazing. Thoughtful development make the platform a genuine comfort to use

    Pros

    Support is a premium and available at all times in a number of way, quick consise and always with great resolution.

    Cons

    The direct booking site manager is being developed further so some things like font color or Logo placement on splash screen isnt available yet, logo placement is fine, would be great to choose where to place it. This is not a real con at all!

    Hostaway FAQs and common questions

    Hostaway has the following pricing plans:
    Pricing model: Subscription


    Hostaway has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Hostaway supports the following languages:
    English


    Hostaway supports the following devices:
    Android, iPhone, iPad


    Yes, Hostaway has an API available for use.


    Hostaway integrates with the following applications:
    Authorize.net, PayPal, Google Analytics, Properly, Zapier, VRScheduler, Pipedrive, Lynx, Stripe, Wishbox, PriceLabs, Slack, Google Contacts, SignRequest, Beyond Pricing, QuickBooks Online, monday.com, Wheelhouse, Mailchimp, Braintree, Asana, HubSpot CRM, Breezeway, Google Sheets


    Hostaway offers the following support options:
    Email/Help Desk, 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support

    Related categories