Hostaway Pricing, Features, Reviews and Alternatives

It is really designed for Vacation Rentals and has a very user-friendly functionality compared to other similar products. I love the functions with regard to financial reporting and owners. It's amazing.

It would be nice to be able to manage more rates in the Booking Engine and to have the possibility to translate the content ourselves as well as different languages for the system (as well as being able to change the format of the dates). The calendar and the price editing functions are good but they are missing some small details.

visibility/functionality of calendarease of automated messages

Lots of info on reservations page meaning that guest name etc is quite far down the screen on app

The best thing hostaway has going is it's automatic responses and integrations. With that being said, the automatic responses do NOT work on VRBO and, despite claiming to be a preferred integration partner, the process to integrate with VRBO took over 1.5 months and resulted in dozens of double bookings

1) Inability to integrate with VRBO / Booking.com 2) If you need help, forget about them answering the phone or returning your voicemail. One of the key selling points was their promise I could always get someone on the phone. It's been 2 months and I've called about a dozen times, not 1 single time has anyone answered or returned my call3) Automated messages don't work with VRBO. This was confirmed...

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Henri, We apologize for any issues you may have encountered during the sales process and for any overcharges you may have experienced. I've personally taken this issue up and have refunded the amount requested, even though the contract that was signed was at a higher amount so that we can hopefully move past this. We take customer satisfaction very seriously and never intend to mislead or overcharge...

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Hostaway has made countless hours of financial reporting and owner statements each month turn into a matter of minutes. The customability of the software is unmatched compared to my previous PMS. Hostaway has the best customer service I have experienced in any software. They always answer of the phone and generally have the solution to help and resolve on the phone. Their onboarding experience is easy and provided by well educated staff. I worked with [sensitive content hidden] who listened well to my concerns and questions and they were always happy to meet and go over the system in detail. I would highly recommend trying to get them if you are considering onboarding with Hostaway!

There's very little I don't like. If I had to choose something I would say 2 things.1. The tape chart moves a little slow. It loads and has a lot of detail in it so it makes sense why, but something a littler faster loading times would be nice. 2. The website is great and looks great but the ability to add a hyperlink within it would be very useful.

I'm a property manager that ran into an issue with the [sensitive content hidden] statements. [sensitive content hidden] helped solve the bug encountered on the spot! Thank you!

Some features work then the next month there is an issue. For example, we have set up owners statements on a monthly basis. Each month we update to the next month's timeframe, however there could be a bug in the next month's statement. Customer service is great, but I had to wait a week to resolve. It's important for clients to have timely payouts and these issues are big kinks for payouts. It's not a good look for me and it impacts the Hostaway business if clients are not happy with software issues.