Hostaway Pricing, Features, Reviews & Comparison of Alternatives

Hostaway

Vacation rental software for property management companies

4.5/5 (54 reviews)

Hostaway overview

What is Hostaway?

Hostaway is a channel management solution for vacation rental properties which enables users to manage bookings, availability, and rates across unlimited channels, including Airbnb, Expedia, Booking.com, TripAdvisor, and 9flats.

Hostaway aims to simplify the setup process by allowing users to import data from their existing booking channels. Users can connect to multiple Airbnb accounts, and import listings, reservations, rates, and other settings. Listings can also be created manually, and users can add percentage markups to rates for each channel to cover channel commissions. Bookings are synchronized between channels within a couple of minutes, and users can manage property availability and block off dates from within the Hostaway interface. Properties can also be listed on users’ existing websites, or a custom booking website can be created to take reservations. Integration with Stripe and PayPal allows users to take payments through their own site, and from other channels such as Booking.com.

Hostaway integrates with Airbnb’s guest messaging system, enabling users to message their guests directly from within the Hostaway interface. Emails can also be sent to guests from all channels, and users can create multiple automated emails for different properties, channels, and purposes, such as booking confirmations, arrival and departure instructions, and feedback collection. Automation's can be created from scratch, or using the range of built-in example templates. When the reservation made by the guest users can create automated or manual tasks for team members like cleaning, invoicing and many other tasks that property managers need to take care off. The software works on desktop,laptop, tablet by the mobile app's for IOS and Android.
www.hostaway.com

Pricing

Pricing options
Subscription
Free trial
 
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Japan, Germany, Mexico

Supported languages

English
Hostaway screenshot: Manage all your guests reservations, messages, tasks and more from one place by desktop and mobile app.Hostaway Your All-In-One Vacation Rental SolutionHostaway screenshot: Clear overview board with the latest guest, team and financial performance information.Hostaway screenshot: Link to unlimited channels, cross-link listing from the same property and connect your own other calendars by an easy iCal integration.Hostaway screenshot: Clear multi calendar, individual and year view with all reservations, guests, channels in one easy to use calendar tool to update your availability, day to day pricing and more.Hostaway screenshot: Managing teams or to many tasks to remember? Our great automated task tool will remember you and your team members automatically what needs to be done.

Hostaway reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.3
  4.4
  4.5
Justin No

Hostaway Review

Used weekly for 2+ years
Reviewed 2019-07-30
Review Source: Capterra

Pros
Very easy to use and it is good to book rental vacations

Cons
everything is good with this software but customer service does take a while.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

Minimize review

Daniel Denning

I love using Hostaway

Used daily for less than 6 months
Reviewed 2020-10-14
Review Source: Capterra

I love using Hostaway. It's not the cheapest product; however, it's nice to have all the features I want in one place instead of slapping together a few cheaper products to try to get the same result.

Pros
The thing I like most about Hostaway is the ease of use. I manage my properties while working another job, so I need automation. The automated messaging and task creation with saved checklists really saves a ton of time. My cleaner also really likes it because he can just update the cleaning tasks via the app. I really only have to answer one-off questions from guests because I'm able to seamlessly communicate everything through my automated messages. The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting. If there's something that could be better, it's easy to communicate with the support team and find out what I'm doing wrong or have them plan out an update. Even though the team is in a different time zone, I always get responses within 24 hours and everyone is really nice. I already love the product, but knowing that things will continually improve is what makes this product a no brainer for me to use.

Cons
The booking engine could look better. I used the WordPress plugin and don't love the overall look; however, I figured by the time guests get to that point on my website they're already very interested in booking and won't be turned off by the look.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Brian B

Good for basics

Used daily for 6-12 months
Reviewed 2019-03-12
Review Source: Capterra

Sugar coated software

Pros
Initial set up and support was great, great for small property owners

Cons
Support after set up, functionality, crucial issues don’t get fixed (it’s been months)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

Minimize review

Rene Theil

A great Product that listens to users...

Used daily for 2+ years
Reviewed 2020-10-14
Review Source: Capterra

Hostaway saves me time and this is a really big thing. We have a lot of moving parts in the hospitality business. The fact that there is a lot of automation possibilities in the product makes our lives a lot easier and time won can be focused on other Business Development tasks.

Pros
The software is intuitive and easy to use. Clear user interface that is not complicated. The first setup is very easy and when questions arise, the helpdesk is really quick in answering. Team is also helpful with the setup. Most importantly, the team listens to what we, the users, are missing and will implement in fairly short time.

Cons
I do not have any real cons for Hostaway product. Like many of the similar products it does not have all in it what we would need (Like good Owners Reporting Tool) but it is 90% of what we need to run our business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Aleksandra Zinoveva

This is what you need for your business

Used daily for 6-12 months
Reviewed 2020-03-25
Review Source: Capterra

Pros
I have used another channels manager before and to compare to them this is the best! I don't have any problems with synchronisation, no overbooking, that makes my life much easier )) As well I save lot of time on messages. Because you can use automations in Hostaway. This software is easy to use, big advantage is app for your phone. And I would like to mention that this team is really working hard and they always improve this software, they listen you! You don't need 80 channels to sell your apartment. Hostaway has enough channels for max occupancy rate.

Cons
May be would be good to make an option to copy prices for another apartment (because I have 4 same apartment in the same building), so I don't need to spend my time to make prices for similar apartments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Hostaway pricing

Pricing options
Subscription
Free trial
 
View Pricing Plans

Hostaway offers different pricing options based on monthly subscriptions. Contact us for your own customized prizing plan based on your needs.

Hostaway features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Electronic Payments
Invoice Management
Online Booking Integration
Price Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration

Discount Management (52 other apps)
Inventory Management (63 other apps)
Promotions Management (59 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Hostaway

Key features of Hostaway

  • Channel manager
  • Calendar sync
  • Availability management
  • Rate management
  • Dynamic pricing
  • Date blocking
  • Airbnb guest messaging
  • Custom website
  • Booking requests
  • Payment processing
  • Email integration
  • Automated emails
  • Email templates
  • Multi-user access
  • Booking synchronization
  • Activity Dashboard
  • Availability Indicator
  • Client Management
  • Client Portal
  • Commission Calculations
  • Commission Management
  • Communication Management
  • Customizable Reporting
  • Data Visualization
  • Inbox Management
  • Invoice Management
  • Monitoring
  • Partner Portal
  • Real Time Analytics
  • Real Time Data
  • Receiving
  • Recurring Tasks
  • Reporting & Statistics
  • SMS Integration
  • Synchronization Management
  • Transaction History
View All Features

Benefits

Users can manage multiple channels, including Airbnb, Booking.com, TripAdvisor, and Expedia, with calendar updates, bookings, availability, rates, and more synchronized across all channels.

Direct bookings can be entered by users in the Hostaway dashboard, and dates can also be manually blocked across all channels.

Users can send messages directly to Airbnb guests by mobile app and to other guests using the guest email. All messages are collected by one unified mailbox.

Emails can be sent to guests, with the option to create templates and automate booking, arrival, pre-stay, and after check-out emails.

Custom property websites, with booking request and payment processing capabilities, can be created with Hostaway, enabling users to accept bookings directly from guests.

Unlimited team members can be added to the software to assign them tasks to and give restricted access based on profile. For example the cleaners have access to calendar and tasks but no financial details, the bookkeeper have complete view on the finance part of the business and the property owner have access to only it's own listing details.