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Hostaway

Vacation rental software for property management companies

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Hostaway Pricing, Features, Reviews and Alternatives

Hostaway product overview

What is Hostaway?

"Hostaway is a unique vacation rental software that offers deep channel integrations and support. Hostaway provides property managers with the flexibility of the most advanced solutions while being easy to use.

Key benefits of using Hostaway

  • Users can manage multiple channels, including Airbnb, Booking.com, TripAdvisor, and Expedia, with calendar updates, bookings, availability, rates, and more synchronized across all channels.

  • Direct bookings can be entered by users in the Hostaway dashboard, and dates can also be manually blocked across all channels.

  • Users can send messages directly to Airbnb guests by mobile app and to other guests using the guest email. All messages are collected by one unified mailbox.

  • Emails can be sent to guests, with the option to create templates and automate booking, arrival, pre-stay, and after check-out emails.

  • Custom property websites, with booking request and payment processing capabilities, can be created with Hostaway, enabling users to accept bookings directly from guests.

  • Unlimited team members can be added to the software to assign them tasks to and give restricted access based on profile. For example the cleaners have access to calendar and tasks but no financial details, the bookkeeper have complete view on the finance part of the business and the property owner have access to only it's own listing details.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    24/7 (Live rep)
    Knowledge Base
    Chat
    FAQs/Forum
    Phone Support

    Training options

    Live Online
    Videos
    Documentation
    Webinars
    In Person

    Hostaway pricing information

    Value for money

    4.6

    /5

    351

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Hostaway features

    Functionality

    4.6

    /5

    351

    Total features

    96

    4 categories

    Most valued features by users

    Reservations Management
    Online Booking
    Booking Management
    Reporting & Statistics
    Payment Processing
    Third Party Integrations
    Activity Dashboard
    Electronic Payments

    Functionality contenders

    Hostaway users reviews

    Overall Rating

    4.8

    /5

    351

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.18/10
    Rating distribution

    5

    4

    3

    2

    1

    297

    34

    12

    1

    7

    Pros
    Easy to use, good connection with few platform, good user friendly design. Some of the features are good.
    The customer support is excellent and they are constantly updating and improving. As you grow in number of listings the pricing becomes one of the best in the industry.
    It has been good working with them and the customer support has been wonderful. The learning curve is really steep so it just takes time to get things really set up and understood.
    Cons
    Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.
    Constant double bookings and horrible support.
    Response time can be delayed due to timezone challenges.

    Overall rating contenders

    Overall Rating

    Support from Hostaway

    Reviewed 5 months ago

    Transcript

    Midge: Hi, I am Midge, and I am the owner and manager. I give Hostaway four out of five stars. And you...

    MS
    AvatarImg

    Mike S.

    CEO

    Real Estate, self-employed

    Review source

    Overall Rating

    Hostaway the new industry leader in PMS

    Reviewed a year ago

    Transcript

    Mike: Hi, I'm Mike, the operations manager. I give Hostaway five out of five. Please click below for...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Hostaway Review

    Reviewed 3 years ago
    Pros

    Very easy to use and it is good to book rental vacations

    Cons

    everything is good with this software but customer service does take a while.

    Vendor response

    Hello Justin, thank you very much for your kind words. While we appreciate feedback, it can sometimes be subjective. Based on your feedback, we looked at our stats and found out the median response times had gotten longer. As a result of it, we immediately increased the size of our support team by 200%. As you can see in the other reviews, the outcome was excellent supprot with fast reponse times. Thank you again for helping us strive to become even better!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Hostaway the most versatile channel manager

    Reviewed 9 days ago

    I am very satisfied , some things I think has to be clarified from the beggining .For example some part of the features of the web have difficulties with some browsers so I consider that they have to make that point since the beginning and don’t let the customer has an unnecessary problem to know that it is only a problem due to the browser . But this happens with a lot of software in the market , not only in hospitality.

    Pros

    The web is very complete and allow a lot of features. The app is very good and friendly but has to include some other features that are only possible to use in the web . I know they are working very fast on that and will be ready soon.

    Cons

    The software is ok but as any company works on the listings differently is difficult standardize everything and export the info to all the channels in one shot , that cause a loose of time and multiple revision at the beggining and any time there are changes.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

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    Ok Software, However lacks all the essential service and integration for seamless experience!

    Reviewed a month ago

    Overall experience with Hostaway is horrific. I strongly recommend people to look elsewhere! Hostaway have a wonderful idea, but no interest in achieving it nor ensuring customer satisfaction. Customer support is a joke as they do not help or have knowledge in solving your issue. There is no phone number, so if you are in a emergency please expect 5-15 days before you receive any notification from Hostaway.

    Pros

    Easy to navigate and have clear view of dashboard, reservations, finances, customer list and integrations with varius thirdparty programs.

    Cons

    When integrating with different channels, Hostaway tends to falsify its reports. That is, several accommodations were wrong dates and had the wrong sum/fee. This caused the financial report to be inconclusive with wrong data and history. This is one of the major issue of using Hostaway, make sure you stick to one fixed amount before integrating.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Critical choice in my business suceeding

    Reviewed 3 months ago

    The support and technology are top-notched. Hostaway enables me to communicate with my team and guests to provide outstanding service and enables me to optimize my business to run more efficiently, and effectively. I wouldn't be able to grow my business so fast without Hostaway and their excellent team

    Pros

    when I initially decided to move forward with Hostaway, the decision was based on features and benefits. As I am getting more familiar with the value it offers, the support team is outstanding and hands down what I like about most. They are knowledgeable, quick, and responsive. They really do care about your business and how to help you become more successful

    Cons

    there is a bit of a learning curve because of all the features and detailed reporting it offers. "Getting what you pay for" definitely applies here. with Hostaway you get a ton of support, a great product and the best value for a PMS.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Management tool!

    Reviewed 13 days ago

    Hostaway is a timesaver for me and my staff!

    Pros

    Just the messaging automations alone saves me tons of time. Having one place to handle all my properties and channels with makes life much easier. One calendar that showed everything, one place to message all guests for all the properties is GREAT! The support is fabulous! I am so pleased with the help I received setting up HostAway and integrating it with the channels such as Vrbo and Airbnb. Even the support after integration is amazing.

    Cons

    It is a little complicated to setup and integrate, but luckily the support team is awesome and they help you with every step. In HostAway when you message guests that have a booking through Airbnb, you can also see those messages in Airbnb, Vrbo does not show the messages generated in HostAway. I understand this is something that HostAway is working on with Vrbo.

    Hostaway FAQs and common questions

    Q. What type of pricing plans does Hostaway offer?

    Hostaway has the following pricing plans:
    Pricing model: Subscription


    Q. Who are the typical users of Hostaway?

    Hostaway has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Hostaway support?

    Hostaway supports the following languages:
    English


    Q. Does Hostaway support mobile devices?

    Hostaway supports the following devices:
    Android, iPad, iPhone


    Q. Does Hostaway offer an API?

    Yes, Hostaway has an API available for use.


    Q. What other apps does Hostaway integrate with?

    Hostaway integrates with the following applications:
    Wix, Authorize.Net, PayPal, Google Analytics 360, Properly, CloudBooks, Zapier, Operto Teams, Pipedrive, Lynx, WordPress, Stripe, Duve, Salesforce Sales Cloud, PriceLabs, Squarespace, Slack, Google Contacts, SignRequest, Beyond, monday.com, Wheelhouse, Mailchimp, Braintree, Asana, HubSpot CRM, Breezeway, Google Sheets


    Q. What level of support does Hostaway offer?

    Hostaway offers the following support options:
    Email/Help Desk, 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support

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