innRoad vs roomMaster Comparison

Overview

innRoad is a cloud-based property management system that supports independent hotels with anywhere access to reservation,...

roomMaster is an all-in-one hotel property management software for hotels of all sizes, with front desk management, reservations...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$200.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$195.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

133

44

9

2

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.3

(51)

5

4

3

2

1

31

11

5

4

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

Pros

Very prompt, always helpful, short wait times and super quick turnaround. All agents I've spoken to are patient and polite, and overall great system for your money.
Answered every question, offered help on a daily basis, and did so with a great attitude and understanding. Best customer service I have ever experienced in this industry.
I love that the agents go above and beyond to help with any questions any one may have. They are always so helpful.

Pros

PThe premier edition I think is the edition to be chosen for its great features, including the ability to query RM dbase the way you want. It's simply great software.
Its the Best and would recommend to those that is less than 100 inventory. Most boutique and from backpacker to Luxury Hotels in Fiji uses Room Master.
Customer support is friendly, responsive and knowledgeable. Reporting is great - if the report you want does not exist you can pay to have it created.

Cons

They are not mobile compatible. Blocking out dates is hard, so I find myself just making fake reservations.
At times the wait is very long and frustrating. There are also some language problems but those are really made worse by poor hearing on my part despite hearing aids.
No back up to operate should the internet system be compromised, Suggest and offline set up as emergency back up.

Cons

The support is awful and only try to make you pay as much as possible - Never any help with anything before they see the amount in account.
We specifically had to change software because their website booking module we used on our own website (we owned the software) was no longer being supported/continued.
They had a yearly contract for the customer service with a specific amount of calls for a set price. If you needed them more then you had to pay per instance called.
  • Vendor responds to reviews
  • Last review23 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features15
  • ACH Payment Processing
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Booking Management
  • Budgeting
  • Built-In Database
  • CRM Integration
  • Call Center Management
  • Charting
  • Credit Card Processing
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Reporting
  • Data Filtering
  • Drag & Drop Interface
  • Maintenance Scheduling
  • Mobile Integration
  • Multi-Channel Marketing
  • Multi-Location
  • Online Booking Integration
  • PCI DSS Compliance
  • POS
  • Price Management
  • Reservations Management
  • Room Booking
  • Search Functionality
  • Task Scheduling
  • Third Party Integration
  • Travel Management
  • Total features23
  • ACH Payment Processing
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Booking Management
  • Budgeting
  • Built-In Database
  • CRM Integration
  • Call Center Management
  • Charting
  • Credit Card Processing
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Reporting
  • Data Filtering
  • Drag & Drop Interface
  • Maintenance Scheduling
  • Mobile Integration
  • Multi-Channel Marketing
  • Multi-Location
  • Online Booking Integration
  • PCI DSS Compliance
  • POS
  • Price Management
  • Reservations Management
  • Room Booking
  • Search Functionality
  • Task Scheduling
  • Third Party Integration
  • Travel Management

Integrations

  • Total integrationsN/A
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero
  • Total integrations3
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

innRoad vs. roomMaster

See how innRoad and roomMaster stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.